All UPS stores, in general, are pleasant to deal with but this store in DB lead by Charlie is the BEST by far! He's so knowledgeable and goes out of his way to service customers in a timely manner. My best experience with Charlie was when he taught me how to use the self-service kiosk for returns...that's now my go-to, but I always make an effort to say HI to Charlie and his staff. read more

Always helpful, informative, welcomes you into the store like you're an important guest which they do treat you as an important guest or long time friend they haven't seen in years. It's so nice to have that here where we live read more

We are very lucky to have UPS near us ,clean facility,efficient and the best part is the best staff lead by Charlie.From notary to packaging my (Le creuset),mailing and receiving our package,Charlie is always pleasant ready to help,he even took time to help us out on how to manage our shipping on our phone,that's above and beyond helpful for us .Thank you Charlie,you're the best. read more

The best UPS store! Charlie is great, as is the staff! The store appears to have gotten busier, but I've notice two other employees there now to move the lines quickly. read more

Absolutely love the couple who run this store. They are my go to for faxes (who owns a fax machine anymore? But the dang Government wants stuff faxed to them!), notary, live scans, all our holiday shipping, odd boxes and Amazon returns. They are always friendly, informative and respect my time. I am glad they are there and wish I could give them 6 stars. read more

Always very helpful, very friendly, feel like friends, professional they also won business of the year 2024 from the community!! read more

I sell on ebay and print my labels at home. Last week I went to the hwy 4 The UPS Store to drop off a box and they made me stand in line 20 minutes just to drop it off. I stood with the label on my large box facing the desk so they could see why I was there and nope, they weren't going to help. This week I had another similar UPS box to ship but took it to Postal Annex on Balfour instead. There were two people in line ahead of me but the lady behind the counter came to me, scanned my label and gave me a receipt. I was in and out of the store in literally less than 2 minutes. I can't really think of a good reason to go back and stand in line for 20 minutes again. If they don't care I don't care. read more

This place was busy! Came here to return an Amazon item and to drop off a UPS package. The line moved fast, and everyone was friendly! Plenty of parking! read more

This ups location used my address and personal information and send creepy envelope to my home address, after my one star review on yelp regarding the fact they didn't posted fragile on my big 450$ package to east coast. *be careful with this location * unappropriate behavior by this location * especially they do fingerprints and notarized your personal sensitive information. Caution read more

The UPS Store - This ups location used my personal information to harassing me by giving them 1 star reviews on yelp. - Shipping Centers Near Me - Discovery Bay, California

Wonderful service. So convenient. They always go above and beyond. Whether it's Amazon returns...sending a package...or taking some quick passport pics. Even used their notary service before. Can't brag about this store enough! read more

This is one of the better UPS stores that I have visited. Some of the other places didn't really know what they were doing where as this store does. I would highly recommend this UPS Store for any printing notarizing or faxing needs. read more

The people at this UPS are super nice and helpful. The customer service is excellent, both the lady and the gentlemen have helped me in different occasions . read more

They are always kind and efficient here with all of our one million Amazon returns we all have now! Nothing negative to say, thank you for your hard work! read more

Ive been here several times this year for fingerprinting. The staff is always super friendly and quick!

Charlie and his staff are friendly and always attentive. We do buy a lot online from Amazon and unfortunately some of the stuff we receive has to go back. My husband loves going there and when it's not too busy enjoys talking with Charlie. Doug says "hi". read more

Charlie and his wife are amazing. They are fast efficient. Know everyone by name. He doesn't make you stand there to drop Amazon. Toss it on the counter.... His team is so honest. He always tries to save me money. By far the best! I will go out of my way for this location. read more

The lady who works at ups is so sweet made my experience there amazing. I wish I got her name. She is the best . Great customer service

Professional kind and quick as always. Very pleasant Covid friendlyClean environment. Everyone there is so helpful. I appreciate good service. Thank you, Nicole read more

Best UPS store I've ever been too. Charlie is just the nicest guy and so helpful. Never thought I would review a UPS but they just deserve to be recognized for how wonderful they treat their customers. read more

The lines can be long and the owner is chatting it up with some customers while the rest of us wait! I have had to wait in long lines while the pace is like a snail and then find out I've been oversold to ship a small box for almost $30. We are going to look for another store. read more

Very rude staff. The guy who works here is super rude when I come in, almost like he hates being there. The younger girl who works here is also very rude. I just moved to the area and boy do I miss my old UPS store where they were so friendly and helpful. read more

My husband has used this location against my advice .We have had the so called "owner"as a notary do some Proof of Life forms for another country.Three times we paid and three times the other country refused!!!This has been a nightmare.When I went back he the"owner"said he was doing it correctly.This fool thinks he knows it all!I took it to another notary and it was done correctly and accepted by the other country finally.Due to all the refusals we still do not have the pension money,as it had been sent to Sicily as paper work incorrect.Now that it was properly Done we must fight yet another bureaucracy. read more

Since I used The UPS Store to return an Amazon package, I wanted to give them some business when it came up. I had a very large copy job, one that nearly wiped out the store's card paper stock. Madison handled it like a pro and gave me the discount that she could apply. Madison is very attentive to customer's needs and reflects well on this business. I will continue to give The UPS Store business when I can. read more

absolutely the best. efficient and fast. very neat operation. friendly and reliable staff.

Among the very best customer support you will find. They go over the top to satisfy, even the "one offs." It is really great to have a neighborhood store where they really do know your name. read more

The staff here are helpful, friendly, and detail oriented. If there's a rush or line of people, sure the wait can be long-It's a small store. Here's a tip. If you can print your labels at home, just drop off items there (you don't need to wait in line unless you need a confirmation of drop off). read more

Charlie and his team are absolutely amazing. I appreciate the small business feel and the support he provides our community. They are great at helping package items so they safely arrive. I would highly recommend UPS store. Thank you Charlie! read more

I have been here twice for printing and they truly are some of the kindest people running a business. Prior to going in I had some anxiety due to the stress I've Incurred at other places that lack customer service but here, they take care of you and go out of their way to meet your needs! read more

It isn't possible to give less than a 1 star or I would. I went to return an Amazon package with a paid label. "You need to buy a box, it's like $6.00". No, just put the label on the box. "well, it would be more secure in a box". When I said no thank you, he started slamming around, grabbed the tape gun, slammed it on the box and said, "there, you happy"? If you don't like helping people, please don't work with people. There may be a better job for you somewhere in a dark corner of a warehouse where you don't have to be polite!!!!! Do us all a favor and leave the area!!!! Will never go there again, I will drive 6 miles to Brentwood and get treated better!!! Save yourself, DO NOT GO TO THIS LOCATION!!!!!! read more

I had to drop off an Amazon return. The lady and gentleman was very helpful. They had two other customers in front of me and a lady getting help with printed copies. So I observed them for a few minutes and they were polite helpful and kind. When it was my turn the lady took my package and printed out a receipt for me and I was out the door. A+ customer service. read more

we are so lucky to have Charlie our UPS guy in Discovery Bay he is the best along with wife and other employees.

Haven't had any problems with this location. I have returned a lot of packages to Amazon with no issue at all, no muss or fuss. I've also used their lives an for pre-employment screening and they did not seemed irked about my questions (easy walk in to get stuff done but have to take in account of the day of week or hours). The pricing for the mailbox is on a higher end compared to the surrounding area but you would need to consider the location and security it provides for package delivery etc. read more

Charlie and Lori are awesome; always helpful, kind and polite. Oh & honest too; if it's cheaper to ship using post office they inform you of just that. I utilize them for multiple reasons and never had an issue! read more

outstanding service.... the owner joe is the best. he is extremely professional and friendly. this ups store is tops in the brentwood, discovery bay, antioch, area. read more

I have used this nearby UPS store since they have opened for nearly every service that they offer and have always received great customer service. read more

Great customer service. Always very helpful. Takes the time to get it done right and very concerned that your packages are addressed and mailed out correctly read more

A Big Shoutout I dropped a package off & it couldn't be scanned. The owner spent 10 minutes of his valuable time printing another label & sent me merrily on my way. Thank you very much. read more

Came to print. 5 stars for the customer service. Thank you Madison for being so helpful and kind!

Yesterday I witnessed the owner snatch tape dispenser from customer and slam it on the counter, reach into drawer for proper shipping label and slam it on customer package while the customer asked "did I do something wrong?!" Today I returned to be subject to the comparatively dismal customer service. Everyone has off days but some people are not meant to be in customer service. This man should not be working anywhere face to face with people. If you don't mind being treated like a 2 year old and disrespected buy the owner give it a try. I will choose to seek services elsewhere. I hope you do as well. read more

Always has the best customer service we love Charlie an Maddie they are always super helpful an always are so kind to me every time I go in !! read more