My opinion on this PO has been going up and down. And it's coming back down again! When we first moved here and the last people who lived in my house "supposedly" lost the key we had to get a new one through this PO. And they didn't get it done for weeks my husband had to finally come complain and they ended up letting him do it through a private locksmith, much quicker that way in the end. For the last few years I went here myself and have been moatly satisfied with customer service the employees provide at this PO. My issue that started somewhat recently is that they usually can't because their label printer keeps breaking or don't really support printing qr code labels for customers. They make you use their self service kiosk and because of that now the line at that machine takes forever, that is if you get to use it before it breaks because that machine breaks constantly. If they want customers using they at least need to get a second self-service kiosk like other PO's have to shorten our lines and have a back up for when one kiosk breaks! read more

Mailman delivered my package to the wrong address I believe it was on purpose I cant believe this

After getting a email that my package was scanned out for delivery but never delivered, I started a investigation. I get a call a day later basically with a "sorry can't find it ".... If my package was scanned out for delivery you obviously had the package at the facility or with the mail man and it so happens to be from Victoria secret in a pink package... when they investigate they should look at camera footage to see which employee is stealing because a package doesn't walk itself out of a facility.... Very shady post office. read more

As usual, the lobby machine does not have printer tape in it. I can't risk not knowing the tracking number, so now I get to wait in their long lines before they open. read more

US Post Office - Post Offices Near Me - Antioch, California

I been avoiding coming to this post office because of previous bad experiences, however I had a question regarding renewing my passport , backstory there's a website called Govt and they supposedly renew your passport online to avoid going to the post office but I felt some kind of way and I went to the post office to asked if this was their website, just wanted to make sure I didn't expose my personal information, anyway long story short the sweet young lady at the counter said she was not familiar with it and that most likely it was a 3rd party website, she told me to make an appointment at the kiosk to renew the passport. I feel so bad because I can't remember her name, but she was very sweet, I truly hope my experience today at the post office is the norm now and not that I was just lucky because this post office services used to be awful. By the way they have appointments for Saturday too. read more

US Post Office - Post Offices Near Me - Antioch, California

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They will hang up on you if you need help so don't bother calling, in their head you are wrong. They also lie about dropping off packages even though you have camera footage. read more

Some staff are rude and impatient. They don't answer your questions and kind of belittle you in a patronizing way when asking questions. Weren't very knowledgeable about a package I was supposed to sign for . However one lady was nice enough to be patient and walk me through my process. However I would shy away from this particular post office. read more

three stars for two reasons #1 the last 5 months or so have been great I use the PO box for timely delivery of medications from the VA as well as my personal mail for a long time people or someone who hold the key to that entrance door to the lobby has been violating the hours of operation that are supposed to ride on the door and closing before 6:30 countless times through the years I've had to wait more than 3 days or up to 3 days to get vital medication that is sitting inside that post office inside of my PO box because somebody decided they wanted to go home early many many times so what the hell Federal Post office hours with a 500 pill boxes they got in there nobody's going to complain well that's a bunch of BS they fixed it for the last couple of months it's been working great those doors have not been locked before 6:30 I wait a long weekend to get my mail I go down there today and the doors are locked before said posted hours say they are supposed to be, that's my number one complaint my number two is that the entrance to this post office is on West 4th Street and around the back where all the lock doors are also are the handicap spots I think it's well over 300 ft or right about thereof so the handicap spots are on 3rd Street. and interest to the post office is on the other Street go figure there are plenty of places to park most times on the street but some of us that are handicapped and have the plates have difficulty walking 40 ft at that, somebody needs to fix this problem fix get the key to that door and needs to look at that posted hours I once again left a note with bright ink through the slit of the door for the person to read again I left four or five notes addressing this issue before I hope it gets fixed. I just want to stress one thing however the daytime workers behind the counter that work that post office daily have zero to do with the issue they do an excellent job and I have no complaints the regular clerk down there Rowena runs at pretty tight ship down there and will help solve a problem quickly and she she knows and does her job very well I just want to put that in there. read more

This place is ridiculous! Employees are rude even the supervisors are rude. The lines are always long and today I come and again the window in the front is still boarded up! read more

US Post Office - Post Offices Near Me - Antioch, California

Great customer service despite the negative customers who are sometimes rude, unkind & impatient. The workers do their best despite the public meanness. read more

Employees are rude, slow and will close their window while the line stretches out the lobby doors. I arrived today at 6:25pm, only to watch an employee lock the front doors early. He refused to let me in, so I could drop my mail. It's time to close up the USPS. read more

Context: I've filed a police report, two reports with USPIS, a report with Consumer Financial Protection Bureau, contacted USPS twice directly, and visited the branch in person. On July 11, after a string of cash thefts from my inbound mail, a credit card bound for my Antioch, CA address went missing. It was not delivered as expected, even though it showed up in my Informed Delivery dashboard. The credit card and it was activated without my knowledge or consent in the days following the theft. A purchase was then made in Oakland, California, again without my consent. I discovered the purchase and closed the card immediately. I also reached out to USPIS to file a report and contacted USPS directly. I received a follow up phone call to the reports stating that USPS was aware of the thefts in my area of town, and they were withholding delivery to "throw off" the thieves. Note: my neighborhood uses multiple cluster mailboxes. I considered the issue closed, and distributed flyers to my neighbors to keep them aware. I also posted a sign near the mailboxes, checked my mail frequently (multiple times daily) and monitored my informed delivery dashboard in the following weeks. INTERNAL THEFT SUSPECTED: Things took a turn on August 9th,.I expected a replacement debit card to be delivered, along with two other mailpieces. I waited for the postman and intercepted him immediately after delivery - I watched as he delivered the mail, checked my mailbox immediately as he drove away, and found my debit card to be missing. This marked the 4th cash/high value item missing from my mail (birthday cards w/money, credit/debit cards) along with items with my personal information such as insurance letters. THE MOST IMPORTANT THING IS THAT THIS TIME, there was absolutely no time for anyone to have stolen the item given that I checked my mail as soon as delivery occurred. As the postman drove away, I hopped in my car, and met him further down my alleyway as he delivered to another neighborhood cluster mailbox. I explained that I was looking for my debit card and showed him my Informed Delivery dashboard which showed 3 mailpieces for delivery. Only two arrived, with the 3rd (debit card) missing. He looked through the remaining mail to be delivered, and even revisited my unit's cluster mailbox to confirm he didn't mis-deliver the debit card. He also confirmed nobody was following him and he witnessed no theft, which I already knew from my own observation. He suggested I wait a few days in case the debit card was actually delayed. I visited the Tregallas post office on 8/11 and was again told to wait over a week for the item to turn up. The USPS worker was extremely dismissive (I would not be surprised if she was part of the theft ring) even though I informed her of the trend of missing cash/financial cards/personal documents. I filed a second report with USPIS, along with a police report, and a report with CFPB. USPS has not taken my claims seriously, other than stating that they were aware of the theft. When I updated my claim with information from August 9th (i.e. the debit card never made it to my mailbox, it was stolen before delivery likely by a USPS employee), I never received a follow up. This is a serious issue taking place in Antioch, CA and is not an isolated incident, as confirmed by USPS itself and by anecdotes from neighbors. While mail stolen from mailboxes is also an occurrence, this internal theft is even more threatening given the financial ramifications and compromised security. The Tregallas location is crooked and harboring thieves who brazenly violate Federal laws, stealing from hard-working people for their own gain. Employees there cover for their peers as they commit crimes, leaving honest residents to pick up the pieces. I will continue to escalate this on every platform and with every government official possible until USPS takes definitive action and stops doling out lip service. read more

Please save yourself a trip! Do not recommend this location because of the customer service. Workers are rude and lazy. Went to mail international priority mail before they closed and as I get in line after filling out a few forms a worker tells me they can't do international delivery after 4:30pm. They close at five. Is this a joke? I had children at home i had to coordinate childcare for them just to take the package in the evening. I went prior to this to mail another package and another lady helping me says i need 4 more numbers for the zip! I told her i didn't have this issue with a previous package i mailed to the exact location. She took forever and acted like it was a big deal. It ended up being a bunch of zeros. So Prideful they need help. Seems like everyday is a bad day for them to have attitude. Every interaction has been negative. read more

I went to pick up a package when a notification was left at my house that the packages would be available at this post office to be picked up which is fine b/c I wouldn't be available to receive them at home. Instead b/c of some idiot who can't do a simple job my package got marked for redelivery. I was met with an attitude by the pug looking gremlin at the counter when I asked questions like if they could reach out and tell the mailman to leave the packages at my house. Ghetto and unprofessional, learn to do your jobs properly. read more

This is the absolute worst post office I've ever seen. The carriers do not deliver the mail on time. I have received other peoples mail on many occasions. When visiting, the line is always out the door. I spent twenty minutes waiting on line to buy stamps during my last visit. The staff is just out rite LAZY! If I didn't have to add a star to post this review I would give them zero stars. read more

Why even work here if you're rude to the customers? I personally had a really friendly customer service agent help me out. But one of the agents announced to those in line to have forms filled out before they reach the counter, because basically she wasn't trying to work extra on a Saturday. I'm paraphrasing that last part, but that was the sentiment she got across. All of the customers just looked at each other like "wtf". Isn't it your job to help the customers? I would think a majority of customers wouldn't know what forms they need to fill out. They are there for YOUR help to send stuff out. I really dread going to the post office because of these types of "customer service" attitude. Won't be long now. This new administration will target you soon. Be grateful you're employed. read more

In Antioch Carriers need to be rode with, wear body cameras perhaps, and evaluated on their ROUTES!!! Nothing has changed with this location in 5 years things are still coming up missing.I have informed delivery I love this feature it showed I was to receive my credit card a few days ago. I checked my mailbox received every item but that one. Fast forward I check my online card account someone has used the credit card I never received at a gas station 5 cities over. Filed report with Postal inspector, local police, and pd where they used it. Yesterday package says in mailbox, again nothing there. Is it the carrier? Are they putting in the box of friends ? Whats going on? I should not have to buy a postal box because carriers are either stealing or not paying attention and placing mail in the wrong boxes. read more

I can't believe I'm writing for almost the same thing yet again mailman rang the door bell and walked off,again I HAVE CAMERAS! Once I got the mail I saw the sorry I missed you notice in the mailbox,when I was at home and not even given time to get to the door. A mail piece was supposed to be handed to me and signed!!! It clearly stated signature required which they did not get which was NEGLEGANT!! Also,I was suppose to receive another item which says was delivered but it was not!!! I want someone to contact me! read more

Every time I come here the line is out the door. Im always patiently waiting for my turn, I have even translated for these ladies. Today, I went in to pay my PO Box. The lady that helped me By the name Z. CUSED ME OUT. I mean CUSED ME OUT. I hope they go back and listen to the audio and review the cameras. She asked me if I cut the line. I said no. I was actually letting people in front of me go bc the window that was open couldn't help me. They didn't accept payments. She starts by "if this fuckin computer would work... it's always something in this place " I stood quiet. Then she asks for my Box number. I give it to her. She rings me up. I asked "do you need my Id" bc in my head im like how do you know i gave you the correct box? She said "not at all." Cool. As she is handing me my receipt she said something something "don't come here with an attitude " I looked dead at her and said I don't have an attitude she attempted to go back and forth with me at that point I snatched my receipt and said "now I have an attitude. Thank you. Have a good day " as im walking away she starts cussing me out "that's why you left your key!! Dumb bitch" I didn't leave anything behind. I had my keys. Im all the way by the entrance and she still calling me names. As am asking for her name. "Give that bitch my name" LADY IF YOU DONT LIKE YOUR JOB QUIT. There's plenty of people who want and gladly would do your job. No customer service. Probably don't have experience working with all types of backgrounds. They need to clean house. These ladies forget OUR TAXES PAY THEIR BILLS. Im not saying you have to have a fake smile all day. Im sayin be kind. Treat people how you want to be treated. IF YOU HAVE MENTALLY CHECKED OUT. USE YOUR VACATION. I understand we are all over worked and underpaid. This just a job. BUT SERIOUSLY IF YOU ARE THIS MISERABLE, QUIT. Nobody deserves to be publicly embarrassed and be called a bitch bc you're miserable. These ladies think bc they work for a union they not going nowhere. From the previous comments I can see they been getting away with this for too long now. It's not ok. Manager called me and spoke to me and heard me. I appreciate her. As a manager it sucks to have to apologize for someone else behavior. But seriously these are grown women acting like they doing the public a favor. THIS IS YOUR JOB. TO VERIFY ID, DO PAPERWORK, AND HELP!!! Manager was apologizing but it was not her fault. "Z" needs to be replaced. She needs a new job away from the public. Keep her in the wear house or something. She don't deserve that job. Theres plenty people who would gladly do her clerk job. GLADLY. Even her co worker was shaking her head like this is not the first time.. It's embarrassing how a grown woman can conduct her self AT WORK like she did. If this is who she is AT WORK, I can only imagine outside of work. Smh. read more

We made an appointment for our son's passport. My husband and I were 5 minutes early with all the required paperwork. As we waited by the passport appointment door, a lady yelled across the room, asking if we needed help. We replied yes, and she assured us that we would be next. My husband thanked her. When we reached the counter and handed over our papers, Employee "D" found issues with everything we provided, making a big scene and exclaiming, "I CAN NOT accept all of this." Instead of offering assistance or asking how she could help, she didn't. It seemed like Employee "D" was already having a bad morning. My husband, who took the day off work to complete the passport process, was very upset with how we were treated. My husband asked for a supervisor, and it was clear that the supervisor was already aware that another customer is complaining about Employee "D." Employee "D" needs to be kind and considerate. People are going through a lot, and we just need to be kind to one another. read more

The post office attendants at the counter are friendly and nice. They let me know that for flat rate boxes you need to bring in your box already taped and sealed since USPS no longer provides the special free tape. read more

Poor customer service and very rude clerk #19 on 10/04/23 PM. I don't think she likes her job, she treated us like we're dirt and don't know or understand anything. I don't know how much education she received and what she accomplished. But, it doesn't matter, bottom line is we suppose to be courteous, (minimum) when you're in a customer service business. Appreciate that we have a job and without the customers we've seen businesses and agencies struggle. This is our second time dealing with this unprofessional behavior and treatment. I hope someone reads this and take action, improve the quality of customer care. read more

I refuse to use this post office as I had two packages taken two different times. I sell online. I use a certain print for all my packages. My husband dropped the first package off and the woman gave him an attitude. He asked if she could not be rude. She rolled her eyes and put the package into bin. It never made it to be scanned! I gave them the benefit of the doubt and thought well maybe mistakes happen. I put through another package on another day using same envelope I use. Well that one went missing prior to being scanned again!! I truly believe she remembered my unique packaging from the first time. When the second one went through she knew what I sold and snatched it up for herself! I sell sterling and estate jewelry online. First time I lost a $65 letter opener second time I lost about $50 of jewelry. No way to file a claim as items were never scanned in. I drive way out to Oakley to use post office now. I even changed envelopes as I am so scared to lose more items. I should have demanded to speak to the postal inspector rather than just have staff ask if I was sure I dropped it off! I have also heard of identity theft when processing passports at this branch. It was a few years ago but it happened. Too much negativity here for me to trust. read more

I am so furious with my visit today , the workers are so unprofessional and aggressive. The workers yell and talk with attitude to the customers. The place is dirty and unorganized. Nice to know i can't go to my local post office due to the lack of human decency. read more

Im not the type to give bad reviews. Ive complained and filed usps.com about my missing packages. 3 packages lost in a month. One package came back as it was delivered to my neighbors mailbox. Very disappointed and difficult. I get it everyone gets sidetracked,l but whats the point of getting tracking and notifications on your usps packages. What a waste. read more

This visit was surprisingly pleasant. The line was long but the two worker were proficient and very engaging with customers. When my turn came up, the lady that helped me was courteous, professional and addressed my questions well. They were friendly to everyone they interact with. There were about 12 people ahead of me and I was done in less than 20 minutes. Great job!!! read more

The lady who was helping me today was rude and she just had an attitude. I could honestly care less as I wouldn't want to deal with her as much as she has to deal with herself. However she was even more rude to the family in front of me just for asking multiple questions about walk-ins for passport photos. By the rest of these reviews on here and google the post office workers are going to make the customers go postal before they go postal read more

I give a zero star for the worst service I've got from Eliza and Zaremiah for the passport department. They were very rude , disrespectful, sarcastic and arrogants .They shouldn't be in the front dealing with People . I am sorry . read more

Awful postal service. My main mail carrier is awesome but if he's off for the day and there is a sub that's where things get bad! I never get my packages and they always mark them delivered! They have even came at 10 pm some nights to bring mail. I'm sorry but no! Here we are another night it's currently 9:30 pm and I'm supposed to have 5 packages that say out for delivery and I'm sure I'll never get them. I'm have reached out to management but they could care less! They mark packages delivered so they don't get in trouble when In fact they aren't delivered. They don't care if they lose your package and there is no recourse through them. Worst customer service ever!! I hope you read this Antioch post office because you truly suck! read more

I had a package marked as delivered by USPS, but it never made it into my mailbox. I was concerned because there has been a lot of mail theft in Antioch lately. I spoke with a rep at the post office who told me that most of the time, a package that is unable to be delivered due to lateness is marked as delivered by a postal worker in order for them to not have any outstanding deliveries in their system. They told me that I would have my package the next day, but how can anyone guarantee that if the package is marked as delivered? Isn't it a crime for a postal worker / post office to lie about mail delivery in this manner? Its especially sus when they are doing it simply to cover their butts and look good to an automated system. Incidentally, the main post office does not pick up their phone. Ever. read more

This post office may look ghetto like everyone says but the workers here are surprisingly friendly and helpful. The lines are usually long but goes by relatively fast even with just 2 workers. read more

I am a disabled veteran who depends on a check to be delivered to my home and for some reason within the last year it's late every month 3 or 3 days but this month hasn't been delivered and it is the 7th of the month and no check!! Wtf is going on its a government check going to a government facility and they don't know where it is! Thanks for not supporting your veteran read more

Weekday Lobby hours are posted closing at 5:00 p.m. I've arrived slightly before that and they closed it and once even 10 minutes before that they were ready to close the lobby sliding glass entry door, stating mail had to be ready to go out by 5:15 p.m. Either they are short-handed or simply mismanaged. Having previously used a commercial postal box for years there, often with missing mail or customers asking me why it was returned to them, I'm forced to believe the latter. I think they will be found to be more forthcoming if they change the posted lobby closing hour to "whenever!" read more

Daily Mail forget it.... They say packaged delivered and I get it two days later. Today they said they had a problem with my delivery because of interference... Mind you I have no locked gate. They have blamed my dog on occasions. My dog is an 8 lb Chihuahua that stays indoors period. This post office is a joke. read more

If you have a choice go somewhere else. We have a PO Box there and our packages are getting lost all the time. I think someone needs to come in and figure out what is going on. There are a few employees that talk to you any way they want to, it's worse when you call them out on their BS. I told the post master that I am paying a yearly fee to screw me over . read more

I wasn't too sure about this post office after reading some of the reviews. It sounded a lot worse, but when I went the first time, everything went smoothly. I've been back a good number of times and my experience has been great. During lunch hours, it does get busy so expect a wait. Workers are helpful, you just know that they've dealt with a bad customer on their bad days. In all fairness, that goes for anyone so I can't blame them. read more

Poor service,bad-attitudes.They NEVER answer the phone.They pick up and then hang up.The carriers have no respect for packages.

The most rude people I've ever met in a USPS office. The black lady at the counter should be fired! Or better yet have someone teach you how to practice etiquette of customer service. read more

I'm here in line for the past 15 min. When I first came in there were 5 window clerks to help people. Then after 10 min only one is left. And the line is really long. read more

I normally don't write reviews , but today I actually having a really nice day. Very good energy . By the time I left out of the usps my energy was negative. I'm not sure the name of the employee she was light skinned African american Female and heavy set . possibly had contacts in . Her attitude and energy was terrible . I felt uncomfortable and quite frankly I'm never returning . Its too hot outside to deal with rude people making you feel uncomfortable while you trying to handle business. I can say prior weeks before when I came it was another younger African American female who's was getting down to business. taking care of folks with great energy and it was twice the crowd . so today with less people being here and the dry energy I'm ok. read more