This post office has been great and not so the handful of times I've been there. The Young counter lady working there is on the immature side. Definitely actually. (She probably had been recently hired when I first dealt with her, several months ago.) The checkout person I had been dealing with prior to that girl was fine. I've nothing bad to say about him. Most of the time I've used this spot cause it's closest to my apartment but I must say due to my nerve racking times with that counter "individual"I'd just avoid it if you can. (Note at the moment I'm moving fortunately. Yay for me, hence!) read more

Spent 15 minutes in line with no service associate present. Could hear them talking in the back. Arrived at 3 pm. Don't waste your time

I went on a Saturday and there was only 1 worker. He was working to the best of his ability. He was helpful and attentive to each customer. Even though we didn't have the correct documents he was still able to help us get our PO Box set up. read more

US Post Office - Post Offices Near Me - Philadelphia, Pennsylvania

The worst Post Office I have every been in or that delivered mail to my home. I drive to other Post Offices' 2 to 3 miles away just for peace of mind. Our mail carrier leaves our packages in the out in rain or outside to get stolen. No matter what we say to the powers that be nothing get better. read more

THEY DESERVE LESS THANK ZERO STARS!!!!! This post office is the worst. Mail delivery three days a week, They always SAY attempted delivery of packages. (cameras don't lie) When you go to the post office they can not find the package and tell you to file a claim. Josephine J. read more

This office received a birthday package for my mother sent through priority mail from California. Lost it somewhere along the way and had no idea about it when she went in person to look for it. Their phone number is useless, Rings for two minutes and hangs up. Rep at this office only advised her to call the 800 number even though usps tracking website indicated the package was at this particular location. Pretty much left with no answers and this people can care less. read more

I actually want to give 0 stars. This Post Office is horrible! Every time I go there it's like a nightmare. Horrible service, not enough help and I will never go there again. What a sad representation of a government office! read more

If I could leave no stars I would. The so called "supervisor" just hung up on my because they're drivers misplace packages and don't care.

Worst Post Office in the city of Philadelphia!!!! Slow as hell... major attitudes you can come in have 1 person in front of you and still wait 15-20 minutes because they absolutely hate their jobs and forget about customer service that's a joke!!! They lie and say they delivered a package ...no package no pink notice in the door...My blood pressure boils every time I have to go in there!!!!!!!! I get revolve-a-postal worker...some days I do not receive mail for a few days and then on the third day my mail slot is stuffed....wth are they doing I suspect they're bulls****** out in the field??? I've gotten mail as late as 8:30 P.M.!!!!! Worst ever!!!!! read more

I agree with other reviews - this is the WORST post office I have ever had any dealings with. I have gone in for service and others are right - they are the most unhappy folks I have ever seen. The attendant also lied when we sent a package to Mexico and said it was trackable, yet once it crossed the border, there was no further information available. The package took 2 months to arrive. I have also had issues with packages that they marked as being delivered, notice left, or "no access". No access to what?? The front door is open until 11pm. I have a camera that detects motion and these people do not come within 30 feet of the front door, yet always report a package as undeliverable, no access or an unsafe place to leave it in. They also lie and say they have left notices but they have never left a notice because in order to do that, they would have to actually come to the front door, which they never do. I obviously cannot even retrieve a package if I don't have a notice. I have filed multiple complaints through the main number but NO ONE cares. How are they still operating?! I have called multiple times and they ask me if I want "redelivery", as if they are doing me a favor when they are being paid to transport and deliver for their customers. Sunday has been the most typical day that they notoriously report packages as "unable to be delivered" and will try "again" the next business day. They always call back in about 3 to 4 days with some lip service about the "delivery person said they needed keys" or left a notice. The other excuse is that it's a different person for the route. This is garbage. Lies, lies, lies. It is the most pathetic service I have ever seen. I don't care about their inefficiencies or apathy - I do care about my stuff, though. Amazon should boycott their services, and so should every other business on the planet, or ask for a refund every time a product is not delivered on the original day it is scheduled to be delivered. This is absurd. read more

Probably one of the worst Post Offices in Philadelphia. The employees there hate working so bad, that if a customer calls to asks about their package they will literally just look at the phone. If you hate working there, just get another job or work somewhere else...just saying. I don't understand, how can you say you attempted to deliver my pkg but you never attempted to try to deliver my pkg...home all day, never once ringed my bell or knocked on my door or leave a letter you attempted to try. Honestly they should replace the employees at this post office with robots and computers cause this is getting out of hand. Or just close this post office down if they're are not doing their job effectively. read more

The equation here: one window will be open for general post-office requests, while another employee listlessly sits on a chair and periodically barks, "ANYBODY HERE FOR A PICKUP?" Miss Pickup, as I will call her, does not deign to help other customers; she carries out her specific task only. Every so often a third person will emerge from the back, chat momentarily with the other two, and then vanish. Meanwhile the grumbling line grows and the sun blazes in through the very large windows, making everyone uncomfortably warm. It is a triumph of inefficiency and of frustration. Thank you for the glacial and mostly indifferent service, U.S. Postal Service! read more

Man, I *hate* that this is the closest Post Office to my job!! I've been 3 times, and have always waited in a horrible line. Like 20-25 minutes. With 3 people in front of me. The employees don't really get the whole 'fast' thing during lunch hour. I've also never seen more than 2 people working there, and only 1 of them has ever been at the window. They're nice enough - but come on! Add in that they don't carry any variety of stamps (for invitations or cards, its nice to have designs? is that too much to ask?) and it takes that 1 employee nearly 10 minutes to process 2 packages.... it's just totally unacceptable. I will give them two nods - they play some great tunes in the lobby. I've heard some great jazz in that place and a lot of oldies you just don't hear anymore. And - the 2 packages I have mailed there I'm assuming did ultimately arrive at their destinations. Or the people I sold things to on Amazon never bothered to 'complain' via feedback. Seems unlikely. So I'm gonna go with 'they made it there.' Just no idea how long it took. I just can't be bothered to wait in that line during my lunch hour!!! read more

This is one of the worse post offices ever...there is a long line around the clock, only one person in the window who moves the speed of molasses and they lose items. Seriously, I stayed at home from my office to wait for my "priority" package from amazon...was tracking it...then at the end of the day at 4:58 it said "delivery attempted"...WTH?..Ive been sitting here all day and this fool of a driver had the nerve to punch in the system "delivery attempted" but alas theres no attempt slip on the door...which really has me worried about the intelligence of some of these folks who move our mail...Im beginning to not feel so bad about some of them getting laid off and offices closing. So I call and complain, one of the managers, "Harris" apologized profusely and found my package there, I balled him out and told him that I would come by to pick up this package...no more incompetent handling....OH! and this isn't the 1st time, they completely lost a package my hubby had been waiting on... It must be a job prerequisite that the window workers must know how to move as slow as possible and take their sweet time under all circumstances. Hate that place!...if you want fast service try Roxborough...skip Mt Airy. read more

0 stars! This post office is awful! The workers are unnecessarily rude and the service is always super slow! This man repeatedly asked for the pen and two women behind the counter literally pretended not to hear him. I ended up having him a pen out of my purse. Just terrible!! read more

This post office is right down the street from me which is a plus. Only had to stand in line for over 5 minutes once and that's cause I went towards closing. They're not always the happiest employees but never got treated with disrespect. They get what I want done, which is shipping my packages. **Update -- Lines are getting worse, had to stand 10-15 minutes with only one coworker behind the windows! read more

The WORST post office ever in the history of post offices. The second time that a package has been marked delivered, never arrived and is up in smoke. Wanna call to check on it? You'll be put on hold or hung up on. My last call was a 40 (yeah, 40) minute wait. On hold, just listening to post office ads... And that was by a supervisor! Not this time! As much of a p.i.t.a it is, I'll be at that post office everyday until I get a result. Or the police involved. These people are unscrupulous and the nonsense needs to stop. Someone needs to be held accountable! Or the city could do us all a favor and shut this location down for good. read more

If I could not give this post office any starts I would. Firstly this is the busiest time of the year so you would think there would be more than 1 person at a register, WRONG! This one poor lady was ringing people up AND going to grab packages getting picked up. The mail was not sorted to make it easy on her and at 9:45AM the Post Master was not available because he was too busy trying to get the drivers on their route. Secondly, I paid for priority shipping 2 day and not 1 package arrived when it said it would. WHY is this post office allowed to operate like this? SAVE YOUR TIME AND ENERGY AND FIND ANOTHER POST OFFICE TO GO TO! read more

This is by far the worst post office ever! I've had packages that I have to wait for a week and a half to receive when the tracking site says it should be delivered by a certain date. Then they claim they're unable to get into my building as I watch them repeatedly walk by. I've had a package that was supposed to be delivered last Saturday and it keeps saying "no access to location." They're lying! They never try to get in. We get mail delivered once a week and our carrier is the rudest person I've ever encountered. She throws the mail--packages included. Shut it down! I'd rather go to Mt Airy or Chestnut Hill where there's better service! read more

It's really terrible. They lose your mail and packages. They'll put a yellow pickup card in your PO box, then can't find your package. How crazy is that! And like the other reviewer said, they act like they don't want to work. Lines are always long with usually one clerk. I hated going in there. read more

Horrible things postman is very disrespectful... 5200 block of Green St Philadelphia PA is where my mail Is delivered from. I complained about this same mailman and nothing was done. Now my mail was delivered ripped up and dirty with dirt over the whole envelope and every time I tried to call the post office to speak to someone they never answer the phone ever. Poor service read more

US Post Office - This is how that mailman delivered my mail....The neighborhood post office 5200 Green St Philadelphia Pa - Post Offices Near Me - Philadelphia, Pennsylvania

This location has poor customer service because they're consistently understaffed and are rude. As customers, we wait in line up to 45 minutes prior to COVID19 and now up to two hours during COVID19. However, when it's time for the location to close, additional staff come from the back and begin to service up to 25 customers to clear the post office within 15 minutes. read more

I genuinely dislike going into this post office branch and today was a prime reason as to why. According to Informed Delivery, the mail that I should have received on Monday has not been delivered. This is a problem that I have experienced in the past as well. The "supervisor" ( Muslim woman) responded to my request to speak with with whom I had contact with was horrible. She shuffled to the counter while slurping on a soda. Much attitude was given when I explained to her that my mail hadn't been delivered. She seemed to have a prepared answer as to why I didn't receive the mail (the informed delivery is a computer generated message it comes from downtown and we can only deliver what they send us). Her response and the manner in which she delivered it was not satisfactory so I asked her her name which she refused to give me (she said I don't have a name). I asked when another supervisor would be in ( I gave her his name as I have had a previous conversation with him) she curtly responded that she didn't know when he'd be in. I would imagine that she is the one who never answers the phone. Apparently she doesn't like her job.....she needs to be relieved of her duties. read more

Worst P.O. I've every used. I shipped an order via UPS through Amazon and the last level of delivery was this post office. They claimed the recipient's locker was full so they could not deliver it. The recipient does not have a locker, nor a PO box. Twice they acknowledged they had the packages and promised delivery and twice failed. They do not answer their phone. They gave Amazon the same story. They are incompetent. Again, I warn you, do not ship to Philadelphia where the last delivery service is through this Greene St Post Office. read more

They are the worst post office, never answer the phone, major attitude problem, I have called there today 9 times since 9 am and now 11:09 I have been calling all day with No answer from the post office and it is always like this, they cannot blame this on coronavirus and the time is 3:58 pm. Damn shame, Sharon Edgerson read more

Worst post office in the world. My carrier "attempted" to deliver a package, which means they filled out a slip and left it in my box instead of ringing my bell. When I called to ask about the package, the employee on staff suggested I chase down my carrier in Philadelphia and get it from them. Just useless. read more

The absolute worst. I only come here because it's the closest post office to my job, but I won't do it anymore! I'll just have to drive a little further....no matter how many people are in front of me, I swear I always wait 15-20 minutes! read more

All the way from the West Coast I have had a terrible experience with this post office.I sent important documents via USPS 2 day delivery containing personal information. It arrived at this Philly post office as expected on the 2nd business day according to the tracking number I was provided upon sending the letter. My letter was scanned the morning of delivery around 7:21 am as "Out for Delivery". The recipient that was expecting the letter had been home all day and the letter never arrived, and had never been scanned again after the business day was over, "supposedly" my letter vanished into thin air. Today is the 3rd day past the date of expected delivery and there are still NO ADDITIONAL UPDATES to the tracking. Over the past few days I have spoken to a supervisor at this location who "claims" they have searched every where for this letter; the post office, the delivery truck etc. And the supervisor Sebastian "claims" he had spoken to the girl who delivers that route, apparently she had been out for vacation the day my letter went missing and there had been a sub deliverer. Sebastian says he also spoke to the sub girl who delivered that day and she stated "She doesn't remember the letter" however she scanned it for departure to deliver. BS. I plan to take this all the way up and someone WILL be held accountable, primarily being my personal information is pretty much at risk of compromise. I strongly suspect that whoever this sub deliverer was had stolen the letter. Stealing mail is a federal offense, and I definitely will not stop until action is taken, this has obviously been a big problem according to previous yelp reviewers, and I am positive there are TONS of others who's mail has been compromised that have not left a review. Here is a site that you can address your complaints regarding USPS https://postalinspectors.uspis.gov/ http://ehome.uspis.gov/fcsexternal/default.aspx If you suspect that your mail is being stolen internally at USPS by employees contact the local Philly police division (Under United States Code 18 Section 1708, federal mail theft is a felony. If you are charged with mail theft, you could face up to five years in federal prison and fines of up to $250,000.) 215-686-3140 OR 215-418-5136 as consumers/customers we should be able to trust that our mail is safe and are not being compromised and that we are able to trust USPS EMPLOYEES to do their job at insuring that we are under no risk of our mail being intercepted in any way. It is terrible that we do not have to worry about the general public stealing our mail but the employees are doing it, or are not doing their duties at delivering. These employees are protected by a "Union" who are not helpful when it comes to problematic deliverers and this ABSOLUTELY HAS TO STOP. What do we do as senders and recipients who are losing money and also have to worry about possibly our identity being compromised by those we should be able to trust. read more

It looks as though there's been no improvement since the last review. I went to this location 4 minutes after it opened on a Tuesday. There were 2 employees at the front and about 3 or 4 walking around watching the line grow and grow. I waited in line with 4 or 5 people in front of me for 20 minutes. Opted to mail something certified for tracking purposes on a Tuesday. Today Saturday the item is still showing no updates and was expected to be delivered since yesterday. I am very frustrated about my experience and dread having to call them to figure out if it even left their freaking store! read more

This is definitely the worst post office in the history of post offices they deliver my mail to wrong place or deliver anybody's mail to me They never get it right you are really up you know what Creek if you live in 19144. I can't stand this post office. read more

I wish I could give them zero stars. Everytime I go to this post office I have the worst experience!! This time I waited 25 minutes in line just so the woman could tell me that they didn't have the supplies available and I had to go to another post office. This is the ONLY post office in Germantown! There is only one person at the window and she's miserable. This place really needs to be revamped. It is the worst! read more

Worst place ever. And the old lady with the brown and blonde short hair who thinks she's the boss needs to be fired. I'm actually appalled at how the manager just sits in the back and sees all the non sense that his employees do. I had a package to pick up and because the lady was so lazy to look for it she said it was sent out...we had to chase the mailman for him to tell us " she must've not looked cause I left it right on the counter" so we had to go BACK to ask for the package again. I'll never use USPS AGAIN and that place needs to be shut down immediately! NO STARS if I could. read more

HATE GOING HERE! Lines always 20 deep with 1 window open without fail. Loses my packages on the regular. Supervisor is totally obnoxious. Always get a busy signal when you call. THE WORST POST OFFICE ON EARTH! read more

This post office is the worst I've seen...up u can't never reach anyone! My mail gets lost on a regular! Telephone line stay busy!!! They need to be reported! read more

Slow....it doesn't matter how long or short the line is you will always be in here way longer than you ever thought possible due to staff moving like elderly sloths. read more

This is the worst post office ever and I'm pretty sure someone working there is stealing packages. They get marked as delivered and never come. I'm so pissed and out of my hard earned money. So madddddd!!!? read more

In the last 3 months i have had over 20 packages go missing in the mail! ever since our regular postman has retired there have been so many problems with recieving mail. i have called the green street post office well over a dozen times about this problem and nothing has been done about it. their favorite thing to say is " we will look into it". that was 3 months ago and still the problem continues. i really think someone is stealing packages. i am thinking about moving to another location, this seems to be the only option because no one there is helping me with the problem and I can't afford to be constantly loosing items in the mail, they need to close this post office and reopen it with all new employees since the ones the have are the most incompetent bunch of slackers and some one is definitly stealing mail there. Bob read more

If I could give them minus stars, I would. They recently mis-delivered a package that was sent to me, and I had to chase them down to find it......they did, on the East side of the street when the pkg clearly was marked for the West side. They said that they would try to retrieve it for me......8 days later I called them again, only to have them tell me that they couldn't get it back (no details of any kind). Now my friend who sent it has to deal with getting the UPSP to reimburse her. In June my mailman must have misplaced bills that I was mailing out. I ran into him on my way to mail them at the mailbox, and he said that he would take them for me. Weeks later I get a late notices and fees on the bills.......had to scramble to pay them all again, and try to get the late fees removed. Then incurred costs to stop payments on the checks......the PO would not reimburse me for ANYTHING, not even the wasted stamps on 7 bills! They take no responsibility at all......this PO seems so inept, and the people who work there have the worst attitudes. I went through the whole chain of departments trying to find someone who would help......their Customer Affairs Dept has the ironic motto of, "Where the customer comes first".......and yet they did not return my repeated calls for weeks.......finally got a message back from them saying that they could not help me. No apology, nothing. I'm now paying all my bills online, and sending my pkgs UPS......unfortunately at times I need to send a card, and I have to use the USPS. Trouble is, the USPS polices themselves.....no outside agency for oversight or to hold them accountable. The Germantown PO sucks, period. read more