I find all of the staff helpful & accommodating when I need personal assistance at the Hovley location. Even when there is a wait they always thank me for my patience & provide excellent service. The staff I have interacted with are seasoned veterans at the location which adds to my overall Year Round Palm Desert living! read more

I've had problems getting accumulated mail delivered when my vacation hold is up; they'll deliver the mail from the day the hold is over but not the rest of it. One time they'd misplaced it! With a recent hold I ended up going to get it myself, and will do the same with my current hold that didn't arrive when it was supposed to. And forget about getting anybody on the phone to help. Transfer to alleged operator is always disconnected. read more

Everyone working here is really nice. Customers can be so impatient, especially with long lines. And these folks are professional and kind and clear. Grateful that they are open on a Saturday. read more

US Post Office - Long line for the holidays, and the staff made the wait quick and easy! - Post Offices Near Me - Palm Desert, California

This place sucks I've been calling for several days regarding a package when it's transfer to operator it's never answered they just drop the call. Why are they even in business! They need an inspection at this post office and the indio post office as well! read more

I've been hearing some very sad news regarding this post Office in the last few months it's been in the news. I decided to try it today. I went in to cash a United States postal money order. The first clerk didn't know what I was talking about. She says you have to go to your bank. Post office doesn't cash money orders. So she goes over to ask the supervisor i noticed that she said yes so she could cash it so she comes back to me and says we can't cash the check because I don't have enough money in my drawer. She checks both the tellers and they said they don't have the money you'll need to come back later today or Monday we can't cash your postal money order. The two clerks that I dealt with were very rude. They were not going to cash that check. The first clerk wasn't even going to go ask the other clerks if they had the money in their drawer. It's kind of interesting that a money order written off of the United States Postal Service can't be cashed at another post office. However, I did go to La Quinta post office and had no problems with it I walked into this particular post office because it was close to my home and I wanted to support them As there has been some bad press lately on this post office Sadly, the name of the game in this town is customer service. They totally lack that as a business. I have a hard time believing that all five people that were helping customers did not have enough money in their drawers. $100 money order written off of a United States Postal Service money order. I'll leave this one to you guys. Take your chance on going in there. You might get better customer service than I did. I wasn't the only one that walked out of there, shaking their head. read more

At 3pm on a Monday I tried to use the drive up mailbox in front of the PO. It was so stuffed with mail that I could easily have reached in and taken out other people's letters. Pickup time posted on the box was 2:30 pm so clearly someone wasn't doing their job. Inexcusable. read more

Three weeks ago I made an appointment to apply for a passport for my toddler. Show up to my scheduled appointment 3/7/2026 to find out they have not had a "passport agent" for over a month and they would not be able to help. No notice received prior or some kind of courtesy cancellation and USPS website does prevent from scheduling an appointment at this location. read more

Lost my cousin's cremains which were later found in the post office. Our carrier is the worst. He consistently gives me the wrong mail. He Shoves mail in the box so it doesn't lock. Letters are found in the gutter. I have complained to the post office four times & their response was "he will retire soon." Complaints are useless. Terrible service. read more

This post office looks empty and closed. Please post hours lobby services and kiosk hours with all your post offices in the desert.

Tried to drop off a letter in the drive thru lane. 1 box and it's overflowing. Does anybody here really care or just don't give a damn.

The worst. Postal delivery suppose to pick up packages and tells they will pick up a scheduled pickup if they have time. One star is too many. read more

A huge Thank You and shout out to Vinnie from the USPS Hovley Post Office in Palm Desert for reaching out. I rec'vd my package read more

US Post Office - Package that Valerie claimed was mislabeled & lost. Thank you Vinnie. - Post Offices Near Me - Palm Desert, California

Coordinate mailbox replacement with owner notification. The replacement has gone on for over 5 days and will probably go on into next week. No coordination of replacement keys. Nightmare! read more

WOW!!!Can't believe how rude and unhelpful the employee was to us. Specifically Maribelle with the passport services. We arrived 15 minutes early to fill out the forms and the employee gave us the wrong form. Maribelle showed up 8 minutes late for our 15 minute window and looked for several reasons to not help us. With 4 year old and 9 year old with us we waited over an hour. She talked back to us several times and so rude. I can't believe someone like this is employed. Judging by the reviews of this office there is major issues here. We asked to speak to a supervisor and she immediately refused and said they would just side with her. WOW! read more

On Wednesday morning this week, I prepared the legal documents and added the tracking green slip to every envelope for the post office agents convenience. Upon arriving, I waited in line and a female. I had never seen there before asked me to step forward. As I handed her the envelopes and said I only wanted tracking no signature required. She insisted that I needed the signature card and the estimated cost for each letter would be $20.00. I was confused because I had sent many legal letters through that post office with only the green tracking attached. The price stated on the board was $4.40. I estimated $5.00 dollars for each envelope. The girls name was Rihanna, sloppy shirt, long hair and no name badge. As she began to argue with me, I kept my voice down and insisted that I had never done that before for $20 each envelope and why am I having this difficulty this morning. She was rude when I asked her what her name was because she didn't have a name badge And had the audacity to say to me if you don't know how to spell my name and spelt her name out for me at that point she had upset the line and they began to verbally attack me that she was being "very clear with the instructions". She was the only employee with no badge frumpy and obviously wanted to make more money on my transaction that was necessary. I ended up asking her to get her supervisor and we walked to the other end of the counter not to hold up the line with her supervisor. Jesse was very helpful. extended the apologies on behalf of that employee. The supervisor ended giving me six stamps for which already affixed on the envelopes and reassured me that she would have a talk with Rihanna. This experience marked the end of doing business at that location. I came home, and re-addressed each envelope and filled out six more of the tracking slips, took it to the Rancho Mirage location where they extended exceptional courtesy and for the six envelopes I paid a rough estimate just under $30. 00 a substantial difference of what Rihanna wanted to charge me. This little girl had the audacity to tell me if you don't know how to spell my name and spelled it out for me with an attitude. I would say she was no more than 25 years old. This employee hasn't learned the skill of customer service. Her conduct only reminded me of this young generation that feels entitled. Rihanna obviously needs additional training of the product requirements and pricing. I've been going there for over four years and they've lost my business forever because of this dumpy and very rude employee, Rihanna. Anybody going into that location should avoid doing business with this girl. read more

mailman misdelivered my mail 4 days in a row. Come to post office to find out what's going on and there is one clerk with at least 8 people in line. Wow I didn't know that a post office can continually operate so horribly bad. This has been more than once. Why can't they get their act together?? read more

Came in for an appointment I made for a passport. Got to the front of the line and the lady said "this will take 15 mins but my lunch is in 5 minutes." Than rescheduled me 3 hours later this place is literal dog shit. read more

Fire this Postmaster, shut the facility down! Tax payers and postage buyers desperately deserve service were simply not getting. Eleven phone calls, no one will answer, spoke with lady at other post office and she told me she hear's this all the time from customers about Hovely not picking up their phones. Meanwhile, at my home my outgoing mail remains in my mailbox with the red flag up for four days in a row! Outrageous! read more

Terrible service. I called around 15 times on Saturday and 10 times on Monday because I needed assistance and more information about my package which was in their area. However, no one answered the phone. read more

I just want to start by saying if you send anything dont use the United States Postal Service. They are utterly incompetent! Our delivery person in the 2 years is have lived here has screwed up putting our mail in our mailbox or mail locker over 10 times. I'm talking medications, perishables... you name it this idiot doesn't care. Can't place an item in a locker and then put the key in the residents mailbox. It's almost like they are hiring ONLY DEI HIRES! FROM TOP TO THE BOTTOM!​ read more

they left a attempted delivery sticker on my mailbox I was home all day they never tried to deliver the package to my residence just slapped the sticker on the mail box, I have been on hold for over an hour trying to get a hold of them by phone, you can't make this shit up. read more

DO NOT DROP YOUR PACKAGES OFF HERE! First time going here to drop my package off at the drop box inside, I dropped my packed off and I haven't gotten an update that it has been accepted. I would not recommend doing any business with this post office! I have no clue how to go about finding my packages as they don't answer their phones and don't help in person... I may have to file a police report... read more

A very friendly staff in a very clean building. They have all the supplies you need for mailing packages. They even have gift cards for popular places, and greeting cards, and even sell stamps for sending the cards. They carry scotch tape and lots of boxes. I especially like the fancy boxes they provide. A great place. read more

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This place is a JOKE. They mishandled and lost my both of my children's birth certificates. I opened a service request and "Supv Customer Services" Valerie Mills closed my ticket with no resolution and simply said all future mail will be delivered to my address. No help. What's worse is they have shut off their phones at the branch at hovley so you are unable to contact them over the phone. I called the regional support number and said they won't help, and they somehow have no way of contacting the branch directly. Lazy, poor service workers who don't care about their jobs because there is no accountability. Shame on you Valarie. Shame on you usps. Your tax money hard at work! read more

If I could give zero stars I would! One person working the desk while a line 20 deep waits. More employees are in the back but no one is coming to help. Multiple employees visible, but none of them made an effort to assist despite the long line. It's frustrating to witness such blatant disregard for customer service. The post office deserves to go out of business. read more

rude rude rude. got to the counter with my package asked a few general questions this girl at the counter who can tell hates her job had the worst attitude for no reason i told her no need for the attitude and she gave even more attitude as if I was bothering her. this is the kind of people the post office has representing them it's sad, even the tall girl next to her looked at me like it was uncalled for. remove her and put someone up there who wants a job!!!! read more

Thank you Shane for forwarding my mail. It did get delivered though the tracking never was updated

United States Postal Service. All other delivery services seem to be able to read and follow the delivery instructions. Except for the United States Postal Service. Will USPS be responsible if the package gets stolen......I doubt it. One of the many reasons why they are having such financial problems. Obviously don't hire people that are able to read. I will stick with Amazon and FedX any day . read more

US Post Office - Directions for any delivery service Including USPS - Post Offices Near Me - Palm Desert, California

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Usually good service at the counter, but for God sake, Answer the Damn Phone!!! It's impossible to call this place. Why???????

Phenomenal customer service, really wish I could choose more than 5 stars!!! Several elderly folks ahead of me in line required extra help and received it most graciously. I had specific questions about international shipping and book rates and was given all the info required along with some helpful suggestions. The expert even made a funny joke with us and remembered some info from our earlier visit. Thank you, thank you, thank you. read more

Post office on Hovely did a stellar job. Stopped mail as requested. And contacted me promptly to explain why a package was marked delivered, but was really being held for me. I appreciate the professional service. read more

Very disappointed in my Postal Service. I went up to the counter a girl with glasses was helping me I asked her to have my package redelivered to my apartment. She looks at the address and says, "oh no we aren't delivering packages on that street anymore." My address is .... Palm Desert, CA. I asked her why not that doesn't make any sense. She replied that the apartment management does not want to get new mailboxes and so the US Postal Office is refusing to leave packages. I replied my package is a 50lb bag of food for my animals it does not fit in any mailbox so what does that have to do with the reasoning for you guys denying delivery to my house. After going back and forth and her not having a valid reason I asked to speak to a supervisor. She goes to the back and comes back with a form to fill out and that the supervisor is not available. I said that's find I will wait I would like to speak to someone and get this resolved I do not have time to come back I work Monday through Friday 8-5. She goes to the back and comes out and says no the manager Valarie will not speak with you she's busy. I continued to wait, and it hit 5pm waited 30min and no one came to speak with me. The tall girl I do not know her name asked me to leave, or she will call the cops. I was not bothering or making a scene all I asked was to speak to a supervisor and all I got was poor communication from everyone at this office. Anther lady by the name of Danielle came up to me and asked to help me. I explained the situation and she even agreed that this did not make much sense. This is so frustrating on my end that I order an oversized package that has my pet's food in it that I always order, and I can't get a valid reason to why it cannot be redelivered or a supervisor to communicate with. I ordered the same package back in February and was delivered right to my door and a couple months later I order the same thing and I'm being told no we aren't delivering to that street at all. Very disappointed in management I do apricate Danielle she worked in delivery listened to my concerns and instead of throwing me a paper to fill out a complaint said she would see if she can get someone to redeliver this for and after I left. Was that so much to ask for from someone who is a supervisor it's ridiculous. I have worked in customer service, and I would never treat someone like that, and I did not come in with intentions to be difficult I just wanted help. read more

The automated self-serve was not working, even though the package was flat rate. The line was 30 people deep and I left very frustrated with the Postal Service. read more

This is a general complaint for all usps. I sent an Apple computer to my uncle which ended up being demolished by this stupid company. I purchased 50.00 in insurance as I was not expecting any problems with this delivery. This company is AWFUL and can not be trusted. I've been through three appeals and they completely deny to mention they did any damage to this computer and keep saying because I didn't purchase enough insurance they won't cover replacing or fixing the computer. They blatantly dropped this box causing it to split open. That is wrong and they should pay for what there workers damaged. The insurance is for lost or stolen property. I will be using FedEX or UPS from now on. At least I know they stand behind their deliveries. This is a government agency, do NOT trust it. They don't care about anyone but themselves. read more

US Post Office - The last appeal and their denial...again. - Post Offices Near Me - Palm Desert, California

They are rude inside here. I got inside the post office 10 mins before they closed and there was a line other people were inside the line too and they made everyone leave even though people made it well inside the time before they closed. Valerie was helping me and slammed her window closed plaque down and walked away while I was in mid sentence . The other guy in there was just as rude and refused service to over 5 people . I will be cancelling my P.O Box and won't return being treated like trash . read more

I've gone in twice to this post office to renew my passport and get a new for my child. Maribel the employee they have in the position to help with this service, is disgustingly rude. She literally acts like she hates working there, and also hates people as well. This is not in any way a racial post, we are both of Mexican descent. It's sad for employees to think that they can actually treat customers the way she treated me in front of my son and other people. If you want to have a decent experience, do yourself a favor and go somewhere else. read more

Customer comes in with tracking number saying the tracking number shows package is at your location. Maybe instead of telling the customer that they are "literally the 100th person making the same request" and that "I know it's not here" is not the way to handle it. No line. Nobody waiting. Would it hurt to take 2 minutes to check? Only, "wait another 10 days and then come ask." Really?!? My 5th grade son was appalled. Wow, it seems like she really didn't want to help us! She was mean. read more

No way to get a hold of them. They don't pick up their phone no matter how many times you call. How do I do the responsible thing and return someone's package that was delivered to me when I cannot even get a hold of USPS? read more

I have never had worse service with USPS until this post office started delivering my mail/packages. Many many times they have put other people's mail and packages in my mail box and mine in other people's. Many times I have expected a package to be delivered on a certain day because I had gotten a notification saying "package out for delivery." And then I get another notification way before the end of the day saying "package ready for pickup- Palm Desert." Its frustrating and when you call, no one picks up the phone or the wait time is 1hr+ long. Poor customer service. read more

US Post Office - Post Offices Near Me - Palm Desert, California

Since I moved to Palm Desert I have had so much trouble with getting my packages. It has been a nightmare. I am calling them as I write this. It rings and rings & they NEVER pick up! Last week I got someone by the name of Anna and she was so rude and nasty. If you hate your job THAT much then quit! Shame on you. So as others have said on here I will get a notification that my package is out for delivery. It NEVER arrives and is already a day or two late. Then it will get updated saying another date 1 or sometimes 2 days out! What...need to go have a margarita? Obvious what is going on. I have been calling this location today for over an hour with no answer. Rings and rings over and over. Obvious they don't want to finish delivering for that day. I am so sick of this. On now for 40 minutes to an hour with the main USPS number. Thanks...a gift I needed by tomorrow, Sunday is not here and I ordered this back in MAY! I ordered it then FOR A REASON. Get with it and stop PUNISHING innocent people because you hate your job! Packages opened, someone actually "tried on" a dress I ordered & I guess couldn't get her fat you know what into it so she stuffed it back into the box and didn't even bother to seal it properly! The underarms smelled weird and it was out of the plastic and wadded up like a ball. Postal inspector here I come. I have had enough. read more