SHORT ANSWER: Simply the Best.. Rick is amazing and very nice even when I know it is a bad day. LOCATION: excellent location and hope it remains off the usps hit list. Parking is best in the lot but there are tons of options around. FACILITY: very 1970'ish but functional without some of the new tech stuff other branches have. STAFF: always helpful, fast, and ambassadors to usps. Some of the customers however is terrible and I have seen them being so rude to desk clerks. OVERALL: yes I like this place, I like the people, and the local vibe. TIP: be kind, and you will get kind back! read more

US Post Office - Post Offices Near Me - La Quinta, California

Went in today and was assisted by Carmen, who simply refused to process my passport application because she didn't feel like doing her job. I was well within the acceptable walk in window 1pm-2pm. There were plenty of other associates helping other people out and it was not busy. So inconsiderate of my sleeping baby that I had to pick up early from daycare and the fact that both parents had to leave work early. She was rude and had no empathy. I just want to know why I was turned away and why my paperwork couldn't get processed. Please change your website information because at this point you are lying to people and you are wasting their time. I have also placed a formal complaint about this individual with the usps. read more

Came here on a Sunday as their self service was available! Best thing on a Sunday when you have letters and packages to mail that are ready to go read more

A BIG SHOUT OUT TO GABRIEL at the counter! He has an exemplary attitude and is so customer friendly. He seriously sets-the-bar for Postal workers everywhere! He is professional, kind, humble and helpful. Gabriel is just a great person who happens to work at the USPS. Next time you go into the La Quinta branch-- you'll witness his warmth and caring nature. I'd give Gabriel 10 Stars if I could!! Thank you " Gabe" for all your support and hard work! I also wanted to add that Eddy , a manager, was also very personable and patient. I wish I could say this about some of the other employees-- I was there today, and asked for Gabriel, and unfortunately he was at lunch. The woman who helped me never smiled and was cold. I'm spoiled by Gabriel and Eddy-- and I will wait in line on a go forward basis to interact with Gabriel. Keep on being KIND Gabe& Eddy-- the world doesn't need another cold person. read more

Things have improved greatly in the self service area The employees work very hard and are very competent. They are cordial, patient , fast , and informative. read more

Employees are courteous and efficient. Glad i came by here. Everyone had a smile on their faces.

I just cannot emphasize how terrible this postal service is and their mail carriers are. If I have a package being delivered and they have to get out of their little cars they just won't bring it to me and label it as failed and return to sender. Absolute garbage service. read more

Ive lived all over California and have never had so many repeated problems with a post office. 1st off every needs drug tests because half of them are on meth or fentanyl. They could be running a theft ring, told one mail lady about a lost package and she's like it happens all the time laughing like it's a joke. Me- You weren't going to mention that you see me shipping and receiving 4-5 days a week??!! They don't show for pick ups and show late half the time when they do show. The Mail lady is incredibly rude the management knows it they do nothing. I literally sent them a video of her refusing to scan a package they called to tell me they did a training on scanning packages are you kidding me. I saw what looked like a drug deal going on between 2 drivers in the alley the other day. I pay for shipping don't want to worry about getting robbed by the mail ladies obviously TERMINATE THEM!! read more

The woman working today was the most unhelpful employee you could ever hire. I tried to mail a package after waiting in line 20 minutes and she refused to help me read more

I went to drop off some mail very simple. As I was writing the address, I wrote one of the numbers incorrectly on the sticker, and the employee named Brandy assumed that I was sending it to the Dmv which I replied no but she had already moved me away from the line. I didn't feel like she handled me with any politeness. Quite honestly, I felt like she was treating me really stupid because I was young. After I rewrote everything I asked her if I could stick the sticker onto the envelope I thought she was hesitating her answer as if it was her job to stick it on, but I wasn't sure. When I went to go close the envelope, she told me I was closing it incorrectly and at this point, I was just really annoyed. I honestly think you should treat every person the exact same regardless of their age. read more

I've been going to this local post office for a couple years now but after an exceptional experience today, I came to Yelp to write a review. I am super surprised to see so many 1 star, PO'd reviews as I've only received top notch service here! Understand that if you come here near Christmas mailing time and the like, you should expect there to be a line. But today, as I frequently experience, there were just 2 people ahead of me in line when I walked in. I brought in 45 cards to be mailed, but they had to be individually weighed and inspected to see if they needed extra postage (larger than normal sized/heavy) or needed to be hand postmarked to avoid going through the machine (there were jewels/trinkets attached). Gabriel helped me with utmost patience to ensure each card was given the proper postage. I also saw him helping a young family getting passports, and he went above and beyond to be very assuring of how the process works and to help them fill out parts of the paperwork they were unsure of. I inquired about getting passport photos and he explained they do take care of them at this post office, but it is by appointment only. He asked if I was a AAA member (I am) and suggested that I can get the photos and paperwork processed there easily without an appointment. He was a very kind hearted person. read more

US Post Office - Gabriel, who is the bomb! - Post Offices Near Me - La Quinta, California

They lost my package a couple of days, There are 5 items in side and over hundreds dollars, I went to post office 5 times, 6 times of phone call , only 2 times were pick up by supervisor , I was told her tracking number.and she said give me call back, but she didn't. She also got nasty Arrogant attitud, she should be fire or layoff. So disappointed to this USPS. read more

Went here for passport service for our two babies less than 2 years old. The staff were super friendly and helpful! Made the experience easy. read more

Whomever is sorting the packages at this USPS location clearly needs a basic understanding of their own USPS parcel shipment requirements for Jan 1st (then enacted 15th), 2025 changes. (We use ship station platform). In addition the front counter staff also is not current of their own shipping regulations as their best guess will end up costing you double what the pricing should be. Save your sanity and don't bother with this location. It's a total waste of money and time to deal with anyone who works here. Call USPS from home if you can't find specifics in website. Print your labels at home. Drop your packages at USPS Indio or anywhere rather than here. In Feb over TWENTY packages were returned to myself & my neighbor's businesses in LQ for basic USPS errors after dropping them with front desk for not reading their own postal marking requirements or communicating to their (team?). So now I drive the same distance to Indio USPS instead. Such better service, the counter help answers all my questions, lines are much easier because they have staff who work and less white shaming attitudes, less eye rolls than USPS LQ when a question is asked. On a good note for LQ; I'm not sure why it took a year to get drop down package receptacle to work but it's now working. Similar to the front doors not being addressed for months at a time. Those got fixed too. USPS seriously needs to review basics at this LQ location like staying open to the hours posted, the pregnant lady at the front shaming customers on entry/exit for her choices, and not shutting the gate 15 mins ahead of closing but everyone already can see what the problem is in 3 specific employees already recognized on Yelp who clearly are just pissed that they have to lift a finger and acknowledge basic changes to their shipping requirements. Don't even get me started on the entry apron which needs a basic fix. read more

Went in for a passport. Had everything filled out and arrived without an appointment during the 1-2 hour when they said walk ins are welcome. Was told they couldn't do it because i had no appointment and I'd have to 'walk in somewhere else'. Why offer a service you aren't capable of providing!? read more

This is one of the worst post offices in the Coachella Valley. It's dirty. They are always understaffed and the lines are long. The employees have no sense of urgency. And the self service kiosk is often broken. read more

TERRIBLE service , says they open at 8 been waiting for almost 20 mins now!!! Service is everything but good

I received several large boxes today from usps...the elderly gentleman put the large boxes up against our security door.We could not open it from the insid read more

I have dealt with 2 people that are helpful and friendly however Anthony is awful and rude. Next time I will gladly allow someone to go in front so they can deal with him so I don't have to ever again. This is the second time I have had him and each time he was rude and not helpful at all. read more

I'm not sure why they cannot manage mail holds based on exactly what the customer requests using the online platform. I typically get an unconcerned response non-response when I ask, "why was my mail delivered to me when I clearly chose to pick up my mail. ". Shoulder shrug, no apology, zero! Poor training, over-site, no QA. This is my 3rd attempt to achieve the result I want. I can't be alone! read more

I don't know what is up with all of the bad reviews of this US Post Office. I come here often (once every 3 months), and the customer service is always top notch. The only issue would be the long lines, and there are so few employees working up front. I tend to wait between 10-30 minutes usually. But once I reach the front, the employees would be very considerate in helping you decide how to ship your packages and will tell you the price of each option without giving an attitude or forcing you into a quick decision. I do usually see irate customers behind or in front of me complaining or making gestures to hurry up, so I blame the customers. read more

Horrible experience here every time I have gone in. There's always a very rude middle aged woman who has an attitude and speaks so coldly to myself and other customers. But that was not what pushed me to writing this review, today I had to call in to ask about a package I did not receive and the man who answered (after I pressed the extension "0") was so short and rude to me I was speechless at how rude he was. He even hung up the phone on me mid sentence! I can tell he did not want to be there but I am a customer who ships using USPS normally, so I would've expected them to be just civil. Now I have such a bad taste in my mouth about USPS because of this miserable nasty man that I made a decision going forward to exclusively ship with only UPS. The customer service there is exponentially better. Great job USPS, you just lost a consistent customer because your workers are nasty! read more

Self service machine was broken and I'm not waiting in line behind 20 people. When staff was informed by another unhappy self service customer the staff merely fibbed that the machine was working. Bad holiday service. read more

Martha was so helpful in getting me set up for & sending all of the appropriate documents, payments, pictures, etc. for passport services... It seemed daunting until she helped me! I feel comfortable because she was very thorough & detail oriented! The gentleman in the Passport/Pickup side of the PO assisted me briefly & was helpful as well. read more

Other then L. O. N. G. lines, once you make your way to the cashier, some are really nice. Some are irritating and act like they didn't want to be at work. read more

This Post Office is awful, I was called 3 times no one's pick up the phone, all of the USPS stores are Horrible service.

Seems like the management here might have changed for the worse. Hours online and on the door say 8AM opening hours. The staff show up at 8:30 with a line and everyone wondering what is going on, many already left. No sign or anything to notify as of any change of hours, no explanation or anything, it's as if nobody cares. The entry door was broken and the arm would hit the glass and the door would bounce back and almost hit people in the head as they walked out, as there is no door spring. Management was told, and again did nothing. They did not seem to care one bit, no one even came to look at the door, not important to them apparently. We waited almost one hour just to hand over a package to scan. Go to any other location than this one, and save yourself some aggravation. read more

Terrible experience. Most people don't need staff to be super upbeat, but it also sucks to be treated like garbage for no reason at all- and that's what these people do. The processes here are outdated or the staff is so unhelpful that they just watch you do things incorrectly - you have to physically write the address in a sharpie on every box, only for them to immediately print a label with the typed address. The site says USPS takes apply pay- they don't. read more

Trying to have my mail temporary forward to an other country, as i have been doing for many years - always problems Went to post office and talked to someone- told me no problems Mail is still bot being forwarded Tried to phone/ nobody ever answers What lousy service read more

I have been with this P.O. for almost 3 years, as now I am so disappointed about their services. I was out of town for 2 months, and went by to pick up my mails, then found out they took my mails out from the box because the rent was due a week ago. They made me paid $20 extra fee on the top of another 6 months rent because I want the same mail box! I asked them why $20? Then the desk girl told me that they charged it because they changed the new lock, so I have to pay for it! Okay.. I asked the desk girl if they still hold my mails somewhere in the back because it's only a week since the day they locked up my box. The girl said there was no mails and I have to check the mailbox tomorrow if I want. I asked for the new key, then she said why don't I come back another day to check mails and also try the same old key to see if it's still working? I told the girl what's is a big deal about that, why didn't she want to give me a new key because I already paid for it? She went, oh.. the lady who take care of the lock box is not there today! I left.. 2 days later, I came back to check on my mails, they put the new lock on, so I couldn't open it. I came by the counter and asked for the new key, and the girl made me to show my receipt in order to get it. I told her if she can check on her computer system to find my name to give me the key, she told me that the system will not have my record!!Duh.... I finally found my receipt somewhere in my bag and gave it to her, then she give me the new key?! I am very disappointed about the post office system, and the help desk girl with bad attitude. I brought up my story to share with everyone who rent the mailbox here that be aware of nonsense charge just because only one week behind the rent without notice, I mean no phone call or email to let customers know that there is a due rent, and they took my time and made me back and forth twice with my lost mails!!! It's a SHADY business.. read more

US Post Office - Post office make money on people by changing the lock box because of 1 week behind the rent - Post Offices Near Me - La Quinta, California

I came here to mail a book to a friend. 5:05 pm and they were closed. I didn't know they closed at 5pm so that is my fault. I was about to leave when I saw 2 stations where you can supposedly do everything just like you were at the counter. I got happy so I started w/ step 1: weighed my package. It seemed pointless because you couldn't print out a stamp or postage sticker. So I went to step 2: went through all of the prompts. Then it didn't even give me the option of using media mail. So I did all of that for nothing and walked away with my packaged book and wasted time. This 2 star is for their flawed self mail system that does not include all of the needed options to mail an item out. read more

Awful customer service and I scheduled 3 pick ups this week and no one picked anything up! Unreliable, unprofessional. be cautious

Go literally anywhere else. Save yourself the nightmare of absolutely anything ever going wrong with your package. Management and the staff will continuously deflect blame and turn you away. The only helpful person has been Bill and he can't do anything about my situation. I addressed a package to be shipped to NY. Over the span of 10 business days, the package made its way to PA and back to CA. Upon the package's arrival at this Post Office, I asked them to hold it for me so that I could get a refund as I did not pay $50 for my package to make a round trip. Bill did all he could. He called me to follow up while he was searching for my package and called me again when he found it. That's where the help stops. I arrived only to be turned away by 2 employees and their manager on site with the most ridiculous blame deflection that I've ever heard. It's one excuse after another as to why my package made a round trip for $50 with zero effort to try and make my situation right and to be told that I will not get a refund because they believe that it is in no way, shape, or form their fault. They fixate on the fact that the "To" and "From" are reversed which they are saying is the reason for my package coming back to CA. Their are HUGE letters that clearly say who it is "TO" and who it is "FROM". They go on to explain that it was on its way to me as if I had shipped it to myself but refuse to acknowledge the fact that it went all the way to PA. If it was wrong from the beginning, why would it have ever left the state? Why not take any ownership of the problem when the package was handled by USPS employees during my package's unnecessary round trip? God forbid any of you ever have an issue with a package and have to deal with this store. God forbid that any of you pay to have your package insured and it gets lost, damaged, or stolen if these are the people you have to deal with. Go literally anywhere else. read more

Hector was nice enough to help me find my package while on the phone, which I thought was sent back. I can now pick it up. I have always counted on the USPS. Thanks again!! read more

Horribly rude staff. Weird clunky process. Booked an appointment weeks in advance for a passport renewal. When I get there I didn't need an appointment at all! When I was asking questions about why they require appointments if they aren't necessary. The person helping me just kept saying, "idk," "well did you read the application."(that was sent to me the night before my appointment) Then said something about needing an appointment because I have to take a picture but when I told him their machine was down. He just responded, "yea for now." ??? Then he accused me of having an attitude and being, "offended." Whatever that means. I was frustrated about the experience of course, but I was perfectly polite with him just trying to figure out what happened. It went on and on from there, but all in all, if you can avoid this place I would. TLDR; incompetent and rude staff that are completely unfamiliar with the passport renewal process. read more

One of the worst post office's in the entire valley with the worst employees who have the nastiest attitudes. Some worker there had the audacity to tell me my recycled package I used to mail a purse to someone I sold to on Etsy, "suscipicious" and made me fill out a to and from sticker like a child. I was forced write the persons address twice because of this nincompoop and his disgusting attitude problem. read more

Tracking number showed that a package was delivered at the front door. Ring camera showed no one approaching house. Other ring camera showed Temp employee in a mail truck drop my package behind the mailbox but in full view of anyone driving up the street. Who hired these incompetent people. Going to the post office to complain doesn't do one bit of good. read more

I came in today with an obnoxiously large box that I was dreading trying to fill it with padding for a purse I had to ship. I also had forgotten my packing tape but I was promptly greeted by "Eddy" and he offered to help. Immediately he solved my problem of the box and took it upon himself to cut the box down in no time and found some tape for me to close up the box. It's something so simple but really made a huge difference to me. Like I said, I was dreading how to ship this thing and he took charge and totally helped me out! Very appreciative! Thank you, Eddy!! read more

The gentleman who I asked for help was curt and unhelpful. It is a Saturday towards the end of the day, so I get it, but still, very unpleasant and borderline rude. Maybe other postal workers are nicer, but I'm going to UPS from now on read more

Never had any issues at this post office nice workers good customer service idk what a lot of these people expect lol