This location is my preferred post office. I'm an independent author and ship books out regularly…read more This is the only location I've been where the staff is quick, efficient, kind, and helpful. I use the self drop, and the counter as well as a PO Box. 10/10 every time.

I went to the Newhall location because the Valencia USPS parking lot was completely closed and I…read morehad a very heavy box to ship out. It was my first time going to this post office and definitely my last time. I wanted to ship out a box to my daughter who's currently studying at Oxford, it was good to go with a label with her name and address. A male USPS employee shoves a sharpie pen in front of me and condescendingly said I couldn't send the box "anonymously". What??? I was confused. I asked him how was it anonymous? He pointed to the sharpie pen and said "you have to write your name and address here (pointing to an area of the box). I told him my name and address is already on the shipping form I filled out so how am I sending the box "anonymously"? I also told him I've shipped a box to my daughter before and I was never required to write a return address on the box since the sender information is already on the shipping form that's adhered to the box. He wouldn't budge. I took my box and left. I will go to another post office tomorrow. Very bad experience here.

I get angry whenever I hear someone complain about USPS or say that it's obsolete. Every time I…read morecome to this location is it filled with people, and the wonderful folks who work here are always super helpful and move the line along. If you've ever dealt with postal services at Europe or had a lost package there you know exactly how awesome our postal service is. I send care packages to friends and family both domestically and internationally, and I am grateful for the USPS!

Won't be going back to this location. The lady at the counter Lauren was very rude. I asked for a…read morefragile stamp and she got very upset with me because she misplaced it.. She threw a fit instead of just looking for it.. finally her coworker found it for her underneath the register. PROBLEM SOLVED! That's not worst part tho the parking lot is under construction and you can't enter from the McBean entrance.

I had such a wonderful experience with Noli who was helping my husband and I. Not only was he fast…read moreand efficient but I left my personal belongings by accident and he went above n beyond by calling me to let me know. I really hope hard work and humanity rewards because he called me to let me know and I can't thank him enough. Please recognize him and I hope he gets everything he deserves.

I had such a great experience at this post office! We came in for a passport appointment for my…read moredaughter and Noli helped us -- his customer service was excellent. The whole process was fast, easy, and incredibly convenient. Highly recommend this location! We were in and out within 15 minutes. Make sure you make an appointment. It makes it much easier.

This is for postal delivery people that deliver to my complex Canyon Country Senior Apartments…read more Whoever was my delivery person on March 4th delivered a very important package to another complex. Im pissed off because I did not receive and I dont know that I ever will. Ive heard that this same mail person does this on a regular basis. I suggest you learn how to read an address or go into a field that doesn't require reading. Since I have to leave a star in order to post I'll leave a 1.

No help on 2 occasions for the same lost certified mail. It has been 3 weeks. 2 trips in person.read more

I mean it's a post office, come in with that expectation…read more Out of all the SCV post office this one is the most tolerable. The employees are nice. They move the line fast and don't try to create small talk which is appropriated. Parking is easy in and out of there. It does cost less than fedex or UPS. For a government facility this place is not that bad. As good as it gets.

They are in the process of updating the outside of the post office as well as the mini shopping…read moreplaza it's attached too so parking spots have been limited. The inside Mail Drop box is usually packed so you have to drop off the bigger items to the side of the counter or wait in line to drop them off. The outside mail boxes are for letters and smaller packages. **Recently I dropped off a small package in the bigger drop off box that I always drop packages in. Unfortunately for some reason it was never scanned, the buyer reached out and it showed the tracking as shipping label created. I filed a missing mail report since it's been a month and still no updated. I suggest if you have a small package wait in line and hand it to a person. **also this is rare to happen, I never have mail missing but now for smaller packages I'll be waiting in line.

The employees at this location have a lot of patience. I…read moredidn't have my return label printed out, nor could I locate it. The girl who assisted me allowed me to gather my thoughts, and I was able to locate my label. I was having a very bad day, but the employees made me feel much better. I also like the store's new look, it's giving youthful and energetic.

Aw, I was really hoping to have a good experience here. But the reviews are right. The gal who…read more"helped" me couldn't have been more apathetic, or any less reassuring that my package would be taken care of properly. I brought my own tape, box, & label for a private UPS shipment. She wanted to treat it like an Amazon return to just toss and leave open on a counter. I insisted on taping it closed, and she totally dropped me and did other things essentially still leaving my package unattended on the customer counter. Even when I told her how important it was to me, she was wholly unresponsive and apathetic. No reassurances here. Hopefully the tracking pulls through and it does get to where it's supposed to be going. The receipt I received said my package weighed almost 30 pounds... when in reality it had to have weighed closer to 1 pound. So even my receipt doesn't give me reassurance.

Today (July 1, 2025), when the Post Office line increased to 5+ people, they immediately added 2…read moreadditional staff to take care of their customers. Thank You!

Andy, the main guy at this location is so pleasant and so helpful. He helped me with my wedding…read moreinvitations and made sure they get hand cancelled. He asked me to leave it and promised to do it that day, true enough he was able to do it and all my guests got their invitations without being torn or damaged by the post office machine. They do open kinda late (11am) but since it's less hectic here and Andy is so nice, I prefer going to this location, plus it's super close to where I live which makes it more convenient.

Very simple and easy! Printed out the return page, taped up the box and brought it in…read more I love the sliding glass doors so I can walk in easily, with 2 hands on boxes!! Easy to found, large parking lot next to AT&T and behind Yamatos. You can package here, print etc. they will help, workers are friendly! I was in and out of there in a few minutes.

I am writing this to provide feedback regarding a negative customer service experience, I had today…read moreat the Stevenson Ranch, FedEx Store. Upon entering the store, I approached an employee at the counter to inform them I was there to pick up an order. The employee, an older female, did not greet me. Instead, she asked abruptly, "What do you need?" When I stated that I was, "Picking up," her response was to repeatedly say, "Picking up what," with a very negative and dismissive tone. She did not ask for my name or the order number, which prolonged the interaction and made me feel unwelcome and disrespected. I believe this employee's attitude does not align with the standard of customer service your company strives to provide. The interaction was brief, but the lack of basic politeness and professionalism was surprising and disappointing. I trust that you will address this matter to ensure that all customers receive a more positive and respectful experience. I did want to mention my order was done to a high standard, however the customer service could use some help.

Outstanding service!! Had to return several items today . Needed to print out a QCode mailing label…read morefor USPS to a retail store . The young man printed the label an adhere it to package . Also needed label printed from an email it was printed and adhere to package . All at no charge. I have mobility issues walk with a walker he was very helpful. US post office picks up from this location. Far better than going to the Post Office on Lyons . They provide a large variety of services . I will now regularly use their services now that I discovered them!!!

Does this business know that their address is being represented in a the tens of thousands of spam…read moreemails that hit my inbox? literally they all seem to be using your office as a front for physical, in-person mailing address.

This is the easiest process I've ever been through from start to finish I was perfectly taken care…read moreof ! the least intimidating process a well. very sweet and professional service from Dhanushka both times I've been in here. I appreciate your kindness and effortlessly helpful nature. The only place I ever want to take my mail to ! (:

I have to regularly send packages overseas to Bangladesh and Dhanushka has been a lifesaver! I can…read morehead over there, he place the documents in an envelope and type up a mailing label after verifying my address and then send me a text when the envelope has been picked up by DHL. This level of customer service is hard fo find and worth every penny for the important documents that I have to send overseas. I trust them to handle this important job. Dhanushka is so helpful and kind and I feel lucky to have found this mailing office.