I want to recognize Tammy for the exceptional customer service she consistently provides at this…read moreFedEx Office location. I regularly ship high-value sports cards, which requires additional time, attention to detail, and a videotaped packing process for insurance purposes. Tammy is always extremely professional, knowledgeable, helpful, and accommodating. She is an incredible multitasker who handles a complicated shipping process efficiently while making sure everything is done correctly. She makes the entire experience easy and stress-free, and it's clear that she takes her job and customer service seriously. I've worked with plenty of people in different industries over the years, and Tammy genuinely stands out. She is an outstanding employee and a tremendous asset to FedEx. I hope her management recognizes the level of service she provides and the positive impression she leaves on her customers.

As an eBay seller for the past 19 years with over 2,000 individual sales, I know a thing or 2 about…read moreshipping. I'll give you the cliff notes. USPS is cheapest, then UPS, then FedEx being the most expensive. There is a reason for this: FedEx takes that absolute best care of your packages during shipment. I never offer FedEx as a shipping option for any of my sales, because most buyers are too cheap to factor shipping price as an expense. In this one-off occasion, I sold a rather large item & at a high price. The buyer needed specific (& rare item) by a very specific date. Luckily, he was smart enough to spare no expense to make sure to cover any fees for a timely + safe delivery. For such a specific occasion, I did offer to ship via the pricey FedEx, but he was smart enough to know that investing in shipping costs would guarantee that he would get his prized & highly valuable item in perfect condition before his expected date. Just a friendly heads-up: FedEx has an "East Coast Cut-Off" deadline. Meaning, if your item is registered to be shipped (past 4:30pm PST), it ships next day, so you mind as well have shipped it as late as 4:29pm PST the following day. Ken was a rockstar. Granted, it was obvious that he had his hands full doing many tasks that are evident of needing to be done by multiple people, he didn't hesitate to take care of me at 4:22pm & had my package checked-in by 4:28pm - 2 minutes before the cut-off. If you need to guarantee that your item arrives safely, I recommend shelving out the extra cash for FedEx. Especially for those larger packages.

I would like to say they staff there is top notched. They are always going far and beyond fir me…read moreand my business. Anna and Tyler took care of me and helped me with all my questions and package updates. Thxs

Horrible service, had my phone delivered to a P.O. box here and when I went to pick it up on…read moreSaturday they said they didn't have it. A younger girl tried helping me out, but she was new so no blame on her not knowing store specifics. I showed them the tracking updates that the package was delivered 5 hours earlier and was received by Kathleen, who was there and said she didn't receive it. She then started to play it off and told me to come back on Monday to check again and saying maybe the driver accidentally told me it was delivered, but left it on his truck. She said I would get an email saying my package got delivered, even though the email I was already showing her said that it was delivered. And due to the value of the item it has the new updated detailed tracking. I went into the store twice and not once did Kathleen offer to check my tracking number or offer any assistance, just attitude and blaming others. It is now Monday and my dad went in and got help from a younger guy who took 5 seconds to check the tracking number and saw that because of the value of the item it would be in a more secure storage area and not a P.O. box, come to find out IT HAS BEEN THERE SINCE SATURDAY. Horrible service, I'd rather drive to Stevenson Ranch.

I usually drop off packages at other locations since this one has the longest lines I've ever seen…read more The self service drop off thing never works so you have to use the self service kiosk and then talk to a worker who is just as frustrated or tired as you. At least the self service kiosk works and some workers will be nice and have a good attitude but not all.

!!!! DO NOT GO HERE !!!! FRAUDULENT ACTIVITY!!!! Made me buy new labels when I already had a label…read moreon my box .....Then my package gets lost and never returned . Very bad postal service . Anything to do with mail should NOT come here . Horrible Service . Handling . Everything . PLEASE AVOID AT ALL COSTS !!!!!

Great service!! Everyone there is super helpful. I've been there a number of times and I've always…read morehad a great experience. This time I went in to get some information about shipping something UPS and explained that it was table that was still in the box, and heavy. I asked if it can be shipped there, and if so, would someonebe able to help me bring it in and the young man said yes. Upon returning, I was helped by Alejandro, I asked if he would get the item out of my car and he was happy to do so. The staff make it easy to ship something, they are helpful, and quick. Alejandro also asked if there's anything else he could help me with and if there was anything else I needed.

We've recently started using Box City for our business, and it's been a great experience. Their…read morecustomer service has been outstanding everyone is friendly, knowledgeable, and always willing to help us find the right shipping supplies. Their pricing is very competitive, and they have a huge selection of products in stock, including bubble mailers, bubble wrap, packing tape, thermal labels, shipping boxes, and much more. It's nice to have a reliable local supplier instead of waiting for online orders. Everything we've needed has been available, and the quality has been excellent. If you're looking for a one-stop shop for shipping and packaging supplies, I highly recommend Box City. We'll definitely be continuing to do business with them.

Everyone is super nice here. It's always nice and clean. My packages are well taken care ofread more

Had a livescan fingerprinting done for a new job that I am starting…read more They were the cheapest around, the FBI charges another $47 above the house fee. The youngster was very helpful, efficient and funny.

I see I am not the first person to to dissatisfied with FedEx. To that end I will say that Fed Ex…read moredoesn't care about their customers and the company has zero customer service skills. I will never recommend them as a shipper because they will not make sure your package gets where it needs to go. They will lie to you and claim to help you, then they won't. They will run you around AND when the pressure is on they will not do the right thing to make sure their customer is taken care of.

I have never written a review before on Yelp but the patronizing service at this place is one…read morething, however, the fact that they're not open on the weekends and close at 6pm at the weekdays? Unbelievable. Essentially this is a Fedex for boring housewives who have Etsy/Ebay accounts. FedEx Office for the most mundane/boring/nonprofessionals in the area. Why did they spend money on a FedEx franchise? They should've opened a mom and pop copy store and sold key chains and homemade doilies.

Always very friendly & quick to help. Never any issues using these folks. I appreciate they care…read moreabout customer service.

I started coming to this store during COVID for all of my Amazon returns. It's always pretty busy,…read moreregardless of the time. However, the line moves quick, and they have a super friendly helpful staff. I have shipped locally and out of state without any problems. And they have notaries on staff. Great neighborhood store, very reliable!!

Consistently excellent! Kind, prompt, helpful. Passport pictures, notary services, in addition to…read moremail and shipping are all handled with ease. I am happy to say I haven't been to the post office in years because of this amazing place. They always find the best deal while easily and cheerfully servicing any packaging needs. So happy they're here!

So didn't post after the first incident. About 6 months ago, paid for Fed Ex overnight for a…read moredocument. Wasn't cheap. Got there on day 2. No refund. Just sent a padded envelope with Father's Day card and gift card for my dad in NY. It's been 8+ days. Still hasn't received. Been burned twice now by sending something thru Aim Mail Center. I'd highly recommend paying for tracking if you use this place...or stick an Apple air tag in your package.

Great service. They have ups, FedEx and usps. I did not know which one was cheaper and they gave me…read morethe lowest rates. This place is wonderful, they don't want you to spend a lot of money. Will come back again when in town.

They can't help you ship something with the QR code and the guy barely understandableread more

Best customer service , very polite and friendly . Always able to find my packages . Great store…read morehours and I live that they are open on Sundays

It's so convenient to have a UPS store close by. I visit this location whenever I have to drop off…read morean Amazon return. Also, you can have your UPS package delivered to the store if you are not to be able to be home to accept the delivery. The store is in a great location with parking right in front of the store. You can park and drop off your package within a few minutes. Staff here are very helpful and friendly.