The worst part of this service not delivering packages is not having a choice in choosing someone else

Well, I guess I am joining the club of non-delivered parcels being marked as "delivered". Two parcels in less than 2 weeks. The 1st was supposedly put into a parcel locker and the key left in my mailbox to retrieve the package. When I opened the parcel locker NOTHING was there. How does that even happen!?!? The second was marked as "placed in resident's mailbox". Never showed up. I opened case files with USPS. Do I think they even looked into it? No way. After reading all the negative reviews about this office, THEY NEED TO OVERHAUL THIS OFFICE. Super disappointed. Wish I never had to use them again. read more

Never know where anything is, never answer the phone, it's an awful post office. If you schedule for redelivery it won't be redelivered, if you call to ask where something is they won't know or you'll just never get ahold of someone. Going to the location is a frustrating experience as well. They kind of force you to go there just to get any information. Half the time the package is just sitting in their location for some reason and the other half is just a waste of time because they lost it upon delivery. They don't answer the phone though so you can't call ahead to check. You just have to waste the time to go and if you work a 9-5 just give up on the missing package. You won't make it to the post office in time and it will never get delivered. read more

Friendly and efficient. The only con is that the PO Box portal has limited hours during the week, even less on Saturday and not open on Sundays read more

Mail carriers here are lazy and steal or misplace packages. I had 3 packages with issues all in the same day. 2 from Amazon that the carrier claimed they couldn't deliver because no one was home, I was home all day. No one came to my door. The other package, carrier marked as "delivered" LIE. Package was either stolen by the carrier or delivered to someone else. Horrible lazy service. It's a shame we can't even trust the USPS. read more

Your mail service has not delivered my street on Ridgeview for two days. It's not 5 o'clock you're closed and it's my understanding that your postmaster decides when and if anybody gets overtime and hasn't bring back the damn mail that's not what the constitution says on my bill or what's up with that the union account overrule this I've been told that by several male carriers. read more

Horrible service and straight up LIARS!!! Attempted Delivery?!?! That's Funny as hell, I was parked directly behind the mailman and watched him put the Mail in the mailboxes, flip a U-Turn and LEAVE!!! NO ATTEMPTS MADE AT ALL!!! NO WONDER TRUMP WANTED TO CLOSE THESE LAZY F'S DOWN!! read more

probably is the worst office out of all USPS. Aside from that which I have to send text to my neighbors and ask them if they found my packages in their mailbox, these notorious liars sent me an email saying that they made a pickup attempt but there was no package there. I was at home the whole day, mailman never showed up. I have the ring cameras in the driveway as well as at the front door, anytime someone walks up to my door the alarms start buzzing. i also reviewed all of the motion detected recordings on both cameras ring and Lorex cameras, there never came any mailman to my front door to pickup the package. additionally they were supposed to deliver 2 packages from different companies with different tracking numbers, but for some reason they returned them back to the station and noted under the tracking status saying DELIVERY EXCEPTION WAS MADE. THE PACKAGES WERE RETURNED BACK TO THE NEWHALL STATION AT THE CUSTOMERS REQUEST. So, I didn't request any returning of the packages back to the station, nor the companies (shippers) could have requested because they had no reason to do so. The only thing I can think of is that they loaded the packages onto the wrong truck that doesn't cover our area, and then returned back to the station, blaming the innocent customers for their failure. that's how they get away with, thinking that most customers don't know wha's going on with their stuff. in the past i've filed many complaints and the manager always came up with some excuses, saying that the regular delivery person had been out on disability for almost 6 years. I don't think that lady is working with post office anymore. I haven't seen her since the last glacial period. but they are keen to excuses for overloaded delivery routs. boloney, boloney, baloney. read more

Worst location in history. I've been unable to get our mail consistently for almost 3 years now. I've gone to their pick up door every week asking to talk to the post master and have been told to leave my name and number and they will reach out to me. I haven't received ONE SINGLE CALL. After 2 years and 8 months that means I've been there over a hundred times and left my number. To top it off, I live across the street from them. I know you may be thinking this review is a hoax, but I represent the storage facility across the street from this location and have over 1,000 tenants that mail in their payments, have packages delivered to their units, and all of our business mail. We get mail once a week if we are lucky. Payments, packages, important letters all just returned to sender saying we are inaccessible. WE ARE ACROSS THE STREET! Post master had to approve our mailbox when installed, yet to them it doesn't exist. This place is a joke, sadly a joke we pay for. read more

US Post Office - Post Offices Near Me - Newhall, California

Actual phone number is 661-253-0771. They never answer the phone. They have lost 2 of my packages and mark them as delivered even though they did not. So it's either lost or they put it in the wrong mail box. read more

This place is a joke, no one is wearing masks while interacting with customers. I waited close to 10 minutes and had to ring the best several time just to pick up a package that the USPS would deliver before this whole Covid stuff started. This is pathetic, we have a locker room that they refuse to use siting Covid protocol. read more

Well... once again the carrier delivered someone else's mail to our address. This is constantly happening, even after I reported it to the new supervisor at the station on The Old Road. For a while the problem was corrected because the supervisor said she would stand by the carrier and look over her shoulder making sure she was correctly slotting the mail. Nope, the carrier is at it again. The excuse from the supervisor was that the carrier had a lot of mail to deliver. I told her that is not our problem and that I had seen the carrier racing through our neighborhood. Just because she has a lot of mail does not make it right for her to rush and incorrectly deliver the mail. Oh, by the way, I used to be a mail carrier. read more

Don't be rude you were hired to provide customer service . Slamming doors and ignoring people is not part of your job. Have some dignity. So many people are unemployed and you have jobs appreciate them and if you' hate your job then move on. This review is for the USPS on Lyons. I asked a question at 4:59 and the lady said "huh" and then proceeded to close the door . That is rude and unprofessional. Like I said be grateful you never lost your job through the pandemic and appreciate what you have don't take your misery out on us the customers. read more

This post office is unusual. They dont answer their phones and dont have a customer reception function whatsoever. The carriers at this location regularly deliver our mail to neighbors (we are a business, and some of our mail is CRITICAL to operations). We have recieved "undeliverable" notes when the carrier was too lazy to get out of his little truck and put the mail in the box. Here is the WORST thing: $500,000 worth of federal tax refund checks for our business were stolen from this post office while we had our mail on hold, to avoid having them delivered to the wrong address!! The checks were used in an organized crime scheme as follows: fake versions of these checks were created, using the same account number, check number, and same amounts, but made out to different people in different cities, and then cashed. How could this have happened without the involvment of at least 1 USPS employee?? This is the scariest and most scetchy USPS operation one could possibly imagine. Now, 8 months later, I am STILL working with the IRS to get my company's rightful tax refunds replaced. I have 26 employees at risk of loosing their jobs, and I may very well lose my life savings, because we may go under without this cash that we had planned to have eight months ago. To whomever was involved at this post office, I hope you rot in jail! read more

OMG!!! I can not believe that people are that lazy in this location. They just do not want to work. Had missing mail for some time and even though they knew that it was lost in their possession did nothing to help. I must have come here a half dozen times with no result. They just send you around and around in circles. Tiffany and the plant manager, Eileen are a complete nightmare to deal with. In fact they do not even call you back at all. Tiffany recommended me to the better business bureau. Like they are going to do anything for me as far as my lost mail. I ended up having to file on line and got Jesse one of the supervisor's to get involved in order to get my money back. My package was insured and they still did not want to help. They REALLY do not care either way. Keep an eye out on your package and watch the tracking if it does not get there, get on it immediately. I have had our mail go to other people's homes who ended up opening our mail by accident. No fault of theirs but the lazy mail man. Be warned. read more

Came here to grab some mail that I owed postage on. You walk up and ring the bell, depending on how busy they are you will either get helped super quickly or not. They only accept cash though so keep that in mind if you have to pay for shipping, and no bills over $100, so try to bring exact change. Also you can only pick up from here, this isn't a normal post office. read more

Never delivered my packages on re delivery 1/10 I rather go and drive to a store far away since it would be even faster than the time it takes here read more

Constantly having problems with packages being delivered by this office. Previously I wasn't home for some packages I needed to sign for, so I requested redelivery online. The redelivery never happened until I asked the seller, and they called to get it delivered. This happened with another package, so I put in another re-delivery request through the online system. Again they didn't re-deliver, so I put in a request by phone. Again they didn't re-deliver. Finally got the package almost a week later, right before they were about to send it back to Japan (and if this had happened I would have had to pay $20 to get it shipped again). We've missed packages even on days we were home all day, because the carrier fails to ring the doorbell. We had to put a sign out for them to ring, which helped some, but there were still a couple times where they didn't. I had a package a couple weeks ago come a week late because they delivered it to the wrong people. The people were nice enough to bring it over, but it took them a week and they had opened it. Another package was supposed to have Sunday delivery (with their deal with Amazon). It said "notice left". There was certainly no notice left and we were home all day. Saturday there was a package out for delivery, but then a couple hours later, with no delivery attempt, it says available for pickup. It specifically said at CANYON COUNTRY, 91387. So we go to the post office in a rush because they're about to close, and the lady says "it's not here, it must be at Newhall." They can't put the right post office in the tracking? Today a package was delivered, but once again not to our address. I wonder how long it will take to get this package. I hope whoever got it is nice enough to bring it over. We've also had 2 packages delivered to our address that were not for us. The address wasn't even our address. How can I trust my mail with USPS if they are delivering to the wrong people or never delivering when they are supposed to? The local office here is really the worst. We've only lived here 6 months and already all these problems! read more

They don't deliver pckgs properly. Won't deliver them to your door if your in a townhome, but also won't put them in the designated mail/pckg room that our homes provide. Then when having to go pick up your own pckg because they refuse to deliver there's hardly ever anyone available. I've gone on several occasions between the hours they provide with no one answering, only to have to come back at a later time or date. read more

First off, they don't answer their phones here, for when you have had a problem receiving your mail and need to speak to someone. So, I had to call the 1-800 number and wait 22 minutes to speak with someone. Then THEY called them, and they answered. Our postal carrier was supposed to deliver our mail after we had it placed on hold when we were out of town. He didn't for 2 days. When I spoke to Mike at this office, he apologized and told me I could come pick it up, as the carrier was already out delivering mail. I told him that I was not able to drive over there before they closed and that our carrier had gone 2 days without bringing us our mail. I insisted that they deliver it today. He said they would. We'll see what happens.... read more

Yeah came to this place because i was directed to by postal office because a shipment was held here..Very calmly and politely because im not about conflict or causing scenes, asked why i got text that the package was at the location but never sent out. The loading dock supervisor was so rude to me i was almost in disbelief.. He immediately told me to "calm down" and speak regularly.. If anything that made me upset but still kept my cool...Avoid this place unless you can't but be advised condenscending rude loading dock supervisor read more

This place is the absolute worst. As others have said, they NEVER answer the phone. The mail carriers are incompetent. They can't even be bothered to look at the mail they're delivering to make sure they're delivering it to the right address. One day I received all of my neighbor's mail and none of mine. They do call back every time I file an on-line complaint and EVERY time their excuse is that my regular mail carrier wasn't working that day. Really?! Are these substitute mail carriers picked up on a street corner to fill in and have absolutely no idea what they're doing? It wasn't until I escalated matters to above my local USPS office that I finally got a supervisor named Priscilla Corleto to call me and she seemed to take the issues very seriously. She gave me her email address, told me to reach out to her if I had any more issues, and everything seemed fine for a while. Twice this month I haven't received my supermarket adds. I emailed Priscilla both times and she never responded. I filled out another online complaint and someone from the office did call and fed me the same BS about how my regular carrier wasn't working that day. I don't get it. Are these substitute mail carriers held to a lower standard? Not that the standards at the USPS are high to begin with, but still. Okay, vent over. read more

So, there is 2 male mailmen who work out of this office and deliver mail to my neighborhood in canyon country. They are the MOST CARELESS AND INEPT INDIVIDUALS!! Every single time they deliver packages they either deliver it to the wrong community mailbox or my package ends up on someone else's doorstep. Simply today he rang the door bell and bolted only to find the package wasnt even mine! It was my neighbors i see him 3 Houses down just rushing through his deliveries! I go to drop off my neighbors package to find the one left on their door step belonged to someone else down the block!!! It is totally unacceptable! Not everyone has honest neighbors and that is exactly how and why packages get stolen! I have had nothing but problems with this location! read more

If I could give less than one star, I would. This is the worst post office I have ever been to. The employees are rude when picking up. A lady literally just came out and yelled at me. If you can go somewhere else, I would recommend it. read more

Package to be delivered by Amazon on Thursday. Text from Amazon stating the carrier could not deliver due to gate being locked. Man gate was not LOCKED! The carrier too lazy to get out of truck and place behind gate. Emailed to deliver today. Nope, mail came and no package per request. On hold for over 1 hour to complain. Always getting the wrong mail from other neighbors. So bad we exchanged phone numbers to let each other know we have their mail! What a joke. read more

I havent received any of my mail since 09.24.16, its been 21 days! I called the 1800 number and all they did was opened a case to investigate and no one even called me to getback to me as promised. I called their local number thats posted here on yelp and on google but both numbers are just ringing and no one amswers the phone... i went to the newhall, CA office to see a superviosr to check why my mail is on hold since it was the instruction on the note that was left in my mailbox... BUT GUESS WHAT? Even the supervisor is not aware why my mail is on hold and i dont have any mail in the office! The supervisor even told me he will call me but nobody called back. I left several notes inmy mailbox to see if the mailman will respond, but as expected, he took my letter and left nothing.... this is frustrating. A violation of my right and this might cause identity theft if my mail will go to the wrong person. Since my mail is nowhere to be found. Even contacted the companies regarding the status of my mail and packages and theyre all delivered but no where to be found. Then yesterday 10.14.16, usps left em a voicemail to call theyre number... dialled the number like 35 times and no answer! Wow!!!!!! Last option for me to do is to report this! Thank you for respecting us and our right! You couldve left an explanation or anything or whatsoever!!!!! Ill be posting updates about this! read more

My package has been out for delivery for 2 days now worst post office ever they have carriers that need to learn to read and look at the addresses right I'm tired of getting other people's mail i just want my package geez it's not that hard read more

The worst service ever ! Keep losing my packages ! Always have tracking number going to no where ! My package been missing for 5 fucking days and the bitch said wasn't their fault ! Whose fault is gang ? Fuck you ! No star ! read more

I have the same complaint as everyone else on here (it's not just me, it seems to be a constant problem with this location). (We have a community mailbox) I too receive mail that isn't mine (and I'm sure neighbors have been getting mine also) and put it in the outbox for the mailman to redeliver. I have had packages say "delivered" on their shipping status (and never received the packages). We had our lock broken and paid for a new lock ($85), it took months for them to replace the lock, meanwhile they continued to deliver mail (disregarding our "hold mail" request) to a broken box (mail was stollen, bills were late). Unfortunately, not every neighbor is good and honest and could care less. I really hope they clean house at this facility and get some new staff that deserves their paychecks. I've heard from neighbors that the mail has been a nightmare for the past 10-15+ years. read more

No one ever answers the phone and if you get put on phone no one ever comes back then you hear a loud beeping noise indicating you were disconnected! I have also received 3x someone elses parcel...mind you these are parcels not mailers that can get stuck in the wrong mail batch! These parcels are left on my doorstep and I have to go find the rightful owner and deliver them on my own time. How could I get someone elses parcel when the name is not even similar to mine nor the street is wrong! I can understand if the street is the same and I received my neighbors but not when it is a totally different street! Is this some kind of joke? What type of test do they give to these employees? What happened to the old fashion nice and friendly postal worker when I was growing up? Now a days we get the grumpy lazy employees that don't give a *beep! read more

Ups package transferred to local post office for final delivery. Package has been sitting in newhall for days. And now it's the weekend and they are closed. Days longer before anything will happen with my package that had an estimated delivery 8 days ago. read more

When we moved into our apartments at first they were great about delivering and now it feels like they dont bother i never get my mail delivered its so frustrating!!! read more

Its in an out of the world location. You have to ring a bell to get a rude postal employee to come out to answer your queries or pickup your vacation hold mails. read more

Rudest employees ever. They don't answer the phone. They don't answer the door (yes you have to ring a bell!) I got yelled at cuz I rang it twice. No wonder USPS is getting less and less of the delivery business! read more

Greeted with a smile and the lady walked all the way to my car to pick up 3 heavy boxes while refusing for me to help! She jokingly stated that she wanted to get her 'workout' in. read more

These ppl don't deserve even a single star. Three packages have been stolen and lost and when attempting contact they do not answer. I had to contact Santa Clarita usps to get the correct number. But even then, they fail to deliver. Now I'm down $200 worth of Christmas presents. Worst place ever. I'd like to sue. read more

I lost my package they said its undeliverable. I check my address its correct. They said they got my package ripped open and someone stole the contents. I wonder who stole it!! Request for fedex if u have packages i dont trust this place. I hope its not them coz that sure is felony offense read more

This place is getting worse and worse. Our mail is not getting here too 7pm almost every night. No one answers the phones. It's an automated service and it's terrible. Something needs to change. Getting the mail this late at night is ridiculous. I need to be able to bring my checks into the bank and I can't because of the late mail stops. This is getting to be a nuisance. read more

It has been 4 months that they have not delivered our mail because they said that our main mailbox key is broken. The property management offered to fix it but they told them that they are not allowed because it's government property. As if right now they still have not fixed even though we already filled several reports, we went today after 3 weeks of not been able to get to that office there were only 3 junk mails for us. Now they lost my mails too. I ordered several items and said delivered by USPS and they were nowhere to be found either. Is there like someone of a higher authority that we can go to because apparently they don't have any managers or supervisors? read more

I just wanted to give huge props to the mail worker today that helped me and went above and beyond to help me today! Thank you!