Who ever manned the customer door today at like 4 was on of the rare times I went to a postal office and had a pleasant interaction with the staff. Didn't get her name but she was able to help me with a lot of confusion I was having, I know I can be hard to deal with so it was nice to not feel like a burden when trying to get help. read more

I mean it's a post office, come in with that expectation. Out of all the SCV post office this one is the most tolerable. The employees are nice. They move the line fast and don't try to create small talk which is appropriated. Parking is easy in and out of there. It does cost less than fedex or UPS. For a government facility this place is not that bad. As good as it gets. read more

Nar was super helpful with shipping I was new to mailing packages off and she was super helpful and nice

They are in the process of updating the outside of the post office as well as the mini shopping plaza it's attached too so parking spots have been limited. The inside Mail Drop box is usually packed so you have to drop off the bigger items to the side of the counter or wait in line to drop them off. The outside mail boxes are for letters and smaller packages. **Recently I dropped off a small package in the bigger drop off box that I always drop packages in. Unfortunately for some reason it was never scanned, the buyer reached out and it showed the tracking as shipping label created. I filed a missing mail report since it's been a month and still no updated. I suggest if you have a small package wait in line and hand it to a person. **also this is rare to happen, I never have mail missing but now for smaller packages I'll be waiting in line. read more

This is my go-to post office. It is hit & miss for busy-ness. At times, it is slammed & other times, only a few people. The good thing is the staff are quite competent. The people have been there for years & are very helpful. They give you a form & you jump back in rather than going to the end of the line. They have helped secure packages with tape or given suggestions for over-sized labels. This is the only place for my zip code, but, once-in-a-while, I have to go to Creekside. Their hours at Creekside are not even correct for picking up packages & you drive back three times to find out the card is for a package already delivered. If I had my way, I would always go here. Even during COVID, the line was out the door at the holidays. If they are busy, go to Saugus Drugs, Acton or go to Mail & More or Mailbox place on Soledad & Sierra. read more

Must say there's mainly one person who is really nice and serves people well! That man with a ponytail, idk his name but he's really nice worker!! I rated 5 stars only because of him! Every time he helps me with my packages, i feel satisfied!! But overall everyone else works normally, but of course it depends what you mean "normally LoL.Everything depends on how people treat each other..If you start with a nice tone but don't see same in return then yes the person is a mean person and of course you get a bad experience with that branch of USPS which makes you leave a bad review.. read more

THIEVES!!! We sent a suit to my cousin in Washington and he NEVER received it. The package went missing, and never even got sent out from the facility. We were extremely suspicious of the people who worked the desks, but decided to count it as a loss and forget about it... because what can we do? THENNNN.. We sent an expensive collectible card through the mail and it arrived to our sender RIPPED OPEN and empty! We've never encountered such circumstances with any other postal company, but this place is 2 for 2 and now we're certain it's the sketchy unmonitored employees. read more

US Post Office - Post Offices Near Me - Canyon Country, California

Don't ever drop off any packages at all unless you scan them in and hand them to an employee and get a receipt. Otherwise you risk the chance of theft. I sell sports cards on eBay from time to time. Recently I sold a few cards that requires several packages. Dropped them off at usps here in canyon country, in store inside the outgoing package mail. Somehow the two most expensive packages go missing but all the others make it to there destinations with no problem. I find that kind of interesting. This is one of many many theft issues I've had with USPS. It's so sad really read more

I needed to find a Post Office near our new home. So I always use Yelp to find things. I was directed to this Post Office which was only 2 miles from our current errand. There was two people in front of me and the wait was minimal. The service was excellent, the person who helped me send a Priority package was friendly and helpful. I had a Manila envelope and a large Priority envelope that my pen would not write on that envelope. She gave me a label to fill out, then realized it was cheaper if I used a different envelope to send the documents. She placed my envelope inside the other package. With her help I paid less for sending my documents. It was a very pleasant experience and I highly recommend this Post Office. Although it is as old building in a strip mall, the quality of service is excellent ! If you are looking for a Post Office in Canyon Country this is the one to choose! read more

Had a frustrating experience at USPS today. I bought a box inside the store, used the pre-cut tape it came with, and added a little of my own from home. When I went to ship it, the lady at the counter questioned if I paid for the box (even after her coworker confirmed I did) and then made a big deal about the tape. Apparently, they charge if you use their tape--fine, but the way she said it made me feel like I was doing something wrong. A little kindness goes a long way. Just inform people, no need to make them feel like criminals over a box and some tape! read more

US Post Office - Shoutout to this USPS employee for making a simple package drop-off feel like an interrogation. Who knew shipping a box could be so intense? - Post Offices Near Me - Canyon Country, California

This so called Post office needs to be shutdown permanently! This is the main post office for Canyon Country and is completely in disarray. For now on I will go straight to Valencia. Many others have stated the same nonsense this place does. If you want to be irritated, and not get what you need then go to this dump. You have been warned! read more

Horrible customer service. Blonde woman with long hair and 80's bangs was so rude. Another man with a military haircut and mask on (way past mask mandates ended) was extremely rude too. Not helpful at all. They told me I had to go to UPS and I asked if they know where the closest one is and they said "We don't keep track, we don't work with them. We have no idea where there is one in this area" with a rude tone. I looked it up & It's less than a mile and a half away. There's no way they didn't know that. Even if they were honest, there's a nicer way of speaking to people and they need to figure that out. Rude rude rude Update: I told UPS about how rude and unhappy they are at The USPS down the street and how they told me they "don't keep track" of where UPS is..... the employee at UPS laughed and said they are lying because they pick up from UPS all the time. I don't know what their beef with UPS is but it's so petty and pathetic to act like that lol. UPS off Soledad and Whites Cyn has way better customer service. They are so nice in there. read more

The workers here are lazy and when the lady in the front couldn't help me cause she was confused the supervisor was so lazy couldn't even come out to speak to me and all they did was just refer me to another usps 20 minutes away nobody at this office wants to work or knows what they're doing read more

There's a reason why this place has 2 stars, they suck and they're not helpful The worst experience for renting a P.O box and change of address read more

Honestly the WORST !!!! Such a slow post office I drop off packages in their big drop box and my packages go missing or don't get scanned in for 3 days ,then 3-4 days after it will appeared as received STILL in the same canyon country location. . Seems to me like they don't check the big box often because if it's not full , it's holding my packages for days .,Which is damaging to small businesses . Honestly even though the Valencia location is 20 minutes away it might be worth the drive to avoid the headache. Post master don't do anything about this either because they have received several calls from me about this issue and it continues to happen . read more

I paid for priority express 1 day delivery and the package had not arrived at my destination yet. No reason given. They sent the package in the opposite direction..why?..I want my money back...35 hours now in process and nothing read more

This post office seems like its been forgotten and seems just rundown. You can tell that the employees that work as clerks are tenure because they themselves don't follow rules/regulations and do not have sense of urgency. I normally come to this USPS because it's walking distance from my home and I can easily drop off time-sensitive mail and packages. It's mind-boggling that during the middle of the pandemic, one of the workers would not wear a mask. I usually don't need to wait in line, but there there was one instance, where the line wrapped around the corner of the P.O. boxes (passed the front door), and once I made it to the clerk area, one of the workers was taking her sweet time, having long side conversations with customers. I do believe that customer service goes a long way, but not when the wait time is over 20 mins to speak to an employee. I don't enjoy going to post offices, but I mean... USPS does have the best postage rates compared other services. read more

Always overwhelmed with long lines of customers patiently wait for service from 2 windows. The self service kiosk is often out of orders. An average wait time (most visits) is about 10'/15'. USPS employees at this branch have always been very polite and helpful which prompted a 4 rating instead of 2. read more

US Post Office - Post Offices Near Me - Canyon Country, California

This Post Office has the shittiest employees working here! The customer service is just horrible! I had the older Asian man "helping" me and he was rude and trying to get loud with me in front of other customers. If you hate your damn job, then quit! If you hate dealing with customers, you got no business doing what you do! Be thankful you even have a job and be more appreciative of us customers that keep your location open for you to be able to collect a damn paycheck! read more

I only came in for Flat Rate boxes and could overhear the clerk (blond older lady) behind the counter (excuse my language) cussing and complaining (NO MASK wearing) to customers about her job, other customers from the day before and life in general. I was totally shocked as to her language with customers and took a look back at least twice. She totally didn't care and showed total disrespect to customers and the USPS. Being a former employee of county services and customer service I feel the USPS should check into her and have a talk. read more

Sam is the best!!! He gave all details advice and let me know the difference between firstclass international package (less than 1 pound) & priority international (more than 4 pounds) I like him a lot. Will be back read more

Courtney was AMAZING! Incredibly helpful. She helped box up my package and went the extra mile and cut up another box to make 2 big box for my package. She also made the effort to write that it was a fragile item with hearts and what not so that it catches their eye. Thank you Courtney! read more

They still haven't fixed the drop off box which is a major inconvenience considering it's the only one in this area. Now I have to drive all the way to Valencia by the mall to drop off after hours. read more

Phone number listed does not work, says has been disconnected. Would not deliver oversized package because it did not fit into our mailbox (it's a stroller so of course it doesn't) - which large packages have never been a problem, and always delivered to our door. Can't speak to a live person and worry about any redelivery attempt will present the same issue. read more

Just like most of you, I enjoy reaping the benefits of living in the future, and occasionally rely on modern technology (while my crystal ball is equipped with wi-fi, it only gets the slower 'b' wi-fi: not 'g', or that new-fangled, faster 'n'). So a few months ago I used my handy-dandy iPhone 4 (which has the USPS app on it) to find the closest location that offers automated postal center (APC) services: this Canyon Country location pops up. Great, as I have some eBay items that need to get into tomorrow's mail (it was around 9PM, so the Post Office had been closed for awhile, and since I'll be working during the hours that post offices are open, I needed to drop this stuff in a box). This location is advertised as an APC, which means customers can purchase postage and drop their items into some of those free Priority Mail flat-rate boxes, leave them in a secure mail box, and be on their merry way (did I mention this was around Christmas time)? To my dismay, I am greeted by the sign shown in the pics above ("Mail drop broken: do not use"), which means I now have to detour further off the 14, and drive 10 extra miles into downtown Santa Clarita to leave the parcels in THEIR APC. Now I dunno about you folks, but I find that unnecessarily wasting a lot of gas and time generally doesn't put me in the best of moods, and creates a whole lot of avoidable frustration... So to update: I was back in the area today, some five months later, only to see THE DAMNED BOX IS STILL BROKEN! It hasn't been fixed!! Same sign is posted! So USPS, either update the USPS iPhone App to NOT advertise this Canyon Country location as offering APC services, or better yet: Canyon Country branch manager, see to it that a repair person fixes the drop box! Because as it stands, it's false advertising for USPS to claim there's APC services offered here, when in fact there ISN'T: without a secure place to leave packages when the Post Office is closed, there is no after-hours services available (and note that the post office in Santa Clarita has a drop for leaving parcels behind a LOCKED door, in addition to offering an APC machine for purchasing postage). So, do any Yelp readers wanna wager how long it going to take for the Canyon Country Branch Manager to fix the broken APC mail drop? Clearly they don't care about their customers, or it would've been fixed MONTHS ago (and who knows how many others are out there who've had a similar frustrating experience after hours but didn't complain; hence the branch manager thinks it's perfectly OK to leave the drop in it's broken state, since customers who don't complain don't matter?). It's frustrating situations like these which don't do anything to counter the stereotype of the lazy civil servant. And FWIW, I've generally been extremely happy with the USPS, with no lost packages in decades of using their service (knock on wood). read more

US Post Office - APC deposit bin been broken for a few months now. Kinda stoopid (sic), as it makes after-hours drop-offs impossible. - Post Offices Near Me - Canyon Country, California

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Everyone is always super nice at this location!! Courtney goes above and beyond for customer!! I appreciate all the help and the outstanding customer service!! Thank you guys! read more

They installed a crap cluster box that is easily broken into. It's been broken into multiple times. Around the block from us (same nice area), they've got a better one that's not so easy to break. Asked them 3 times to put a halt on mail delivery until the lock is fixed. They continued to deliver the mail even though the effing door was hanging open. The service is terrible at the post office, as customary with most post offices. Not unfriendly, but ridiculous lines. I go to ups just to avoid this crap. Additionally, they consistently do not deliver the mail 25 to 30 percent of the time. We get charged penalties by our utilities because they aren't delivering the mail consistently. They sent a rebate check that was freaking important back to the sender. When I spoke with the sender they had the exact correct address. They have done this so many times where we don't get our bills it's really pissing me off. Do they give a crap? NO. They are pieces of shiz. This is what you get with government monopolies. Crap, waste, lazy good for nothing employees, and mad customers. read more

I went in to this tiny office this past week. Customer service is pretty consistently good. Due to covid19, there are signs outside requiring us all to wear masks. The last time I went was about 2 months ago- all were wearing masks. Yay! The reason I'm posting and giving my July 14th visit 2 stars is because 1 employees was maskless (i asked, due to health issue -ok... ) the 2nd employee had her nose out of her mask. (???) Do the "must wear masks" signs outside apply only to customers now? read more

As soon as you walk inside this office you get an unpleasant feeling in your stomach. When you approach the counter an angry woman with colored hair makes you feel like you are bothering her, and thinks that she is entitled to tell you things that are not necessarily true. This a community establishment where you should feel welcome and happy when you walk in to business with the United States Postal Service. Unfortunately this girl or woman (I can't tell with her work attire) does not give me that feeling. They should reconsider her employment... I hope they can improve the service at this location as this is the closest post office to my home, but at this moment I am willing to drive across town to another post office to avoid this experience. read more

Are you kidding me? You guys are open from 10:00-5:30 on weekdays (you know when normal people WORK) and open from 11:00-3:00 on Saturdays. You have mail drops outside but any package taller than 3 inches-you're out of luck because you'll need to wait in the seven mile long line to scan a package with a label already on it because NEWS FLASH (not really news considering it's been the case for five months now) the large package drop is broken. They even removed the handle. Seriously hate this place. read more

US Post Office - Post Offices Near Me - Canyon Country, California

1st just pulling into this parking lot you're taking your life in your hands. Between the rude drivers and the Section 8 pedestrians you're going to get cut off and then hassled for change. 2nd They are slow, no effort to move the line with one exception. 3rd They do have one spectacular employee Andy, I'm not sure why he works here. If USPS had more employees like him I don't think they would be in the mess they are. He is the only reason this PO gets a 2. read more

Where do I begin. The machines are broken, the hours are horrible, it is outdated, some of the workers are rude, not a pleasant place to go shop or do business with. read more

It is very inconvenient for those who work a 9-5 job. Either we have to hope to get off work early or take the day off to go to this post office. The lady that works there is already starting to close the doors at 4:57pm. All the other post offices I know of close at 5:30pm. The large package drop off has a "broken" sign. I scrolled through this Yelp and see that it is still broken after EIGHT years. Lastly, I dropped off a prepaid package to the blue boxes outside the post office (because obviously the large one inside is STILL BROKEN) well over 24hrs prior and it STILL hasn't been scanned into the system as received... Even though the times listed when you open the blue mailbox says that collection times are at 10am and 4pm on weekdays... so now I'm wondering what happened to my packages! I would have waited to go into the post office to have a physical person scan the package for a receipt, but AGAIN that is not an option for those who work an 8/9am-5pm job because this post office closes at 5pm read more

Exceptional customer service provided by Neri. My husband purchased stamps through the machine in the lobby and affixed what he thought was a stamp to the envelope and deposited it in an outside mailbox. When he returned, he felt the "receipt" was what he affixed. In a panic, we called to see if this was indeed the case. We talked to Neri. He listened to our concerns and said he would take a look and let us know. He called us back with 5-10 minutes. It turns out it was not the receipt but the actual stamp so we were good! We are very thankful for the above-and-beyond service that Neri provided. read more

Small but convenient Post Office located in strip mall. There's plenty of parking. Staff was pleasant and knowledgeable.

awful customer service to say the least. the USPS has a monopoly per US Code with regard to letters. yet unless one buys additional services not in compliance with the fees & pricing of their webpage they will not transport the letter. they are giving the wrong information, first pretending there is not a form 2865, once i ask for it they produce it. per the webpage first class international mail has the option of three types of add-ons, certified, registererd and return receipt. one can choose 1, 2 or all three options. yet the post office does not want to accept the letter unless one is willing to purchase the most expensive option, even if not needed or wanted. discrimination against international mail customers, price gauging, abuse of a monopoly, criminal consequences for the customer were they to use another service, ... what seems to be the problem before christmas during a pandemic ? read more

I went to the Canyon Country Post Office this morning to mail some parcels. I was given all the options by the postal worker behind the counter. He was very courteous and professional. I don't go inside very often, but every time I do, I have a great visit. All of the workers at this location are polite and courteous explaining all my options and making sure I don't need anything else. Thank You all very much. read more

The big drop box has been broken for well over a year now, maybe more. Would be nice to have that fixed. It doesn't look that expensive to fix. How hard can it be? read more

Ever wonder why USPS is always closing branches and laying off staff? Well simple answer. When you have amazingly bad service coupled with bad attitude from workers when asking simple questions, you generally drive away customers. Im sorry if workers are having a bad day but they are paid to service people. This branch is no exception. Poorly stocked, miss managed and just utterly rude staff. No wonder why USPS in Los Angeles carry such a bad reputation. read more

Often come to this post office. It is busy at most times, but it's close to my house so I opt to come here. Nar and Betty are always pleasant to deal with. Anytime they see me, they ask how I'm doing as well as my daughter with a smile. The parking is a bit scary because there are always people walking through it and a lot of cars coming in and out. Be careful if you come to this location when driving or walking. read more