Easy enough to step in, wait in a short queue and buy a half-dozen postcard stamps here in Natick. The office is tidy, the clerk was helpful and efficient, the transaction was speedy. I have no complaints at all. [Review 9995 overall, 1575 of 2018.] read more

US Post Office - Post Office in Natick, MA - Post Offices Near Me - Natick, Massachusetts

I lived in Natick for many years and this was unequivocally the worst post office I have ever been to. The employees were extremely rude. However that is no longer the case. The employees there now and helpful and courteous. It has made a completely turnaround and I no longer dread going there. read more

I have been going to this post office for many years, and we love all the people here. They have names Helen, Saima, and Terry. They are very helpful and kind. If you go to the post office during the holiday season and expect to be in and out in a minute you are not realistic. Half the people get to the counter unprepared and expect the clerks to do all the work for them, which slows down the process. So, if you want to be mad at someone be mad at the person who comes to the post office at christmas unprepared. Try being pleasant yourself and you might be surprise how nicely you are treated. Love how people feel empowered by giving bad reviews on yelp. Keep up the good work Natick Post Office! read more

I get no one likes a busy day ... I work across the street at a storefront ... but the workers here, particularly the old man, really go out of their way to take it out on the customer for needing their services. Absolutely sad. If I wasn't physically forced to go here due to location / proximity I wouldn't. If these places relied on customer service reviews like a normal storefront, this place would be out of business by now. The old man is rude for no reason, and if he hates working with the public so much, he really should go do anything else with his time. read more

One of the post office lady there (looked south-East Asian) has some attitude! Saw her talking down to this customer (who looked of a similar colored ethnicity) as if the latter was somehow of a diminished capacity?! How ironic that the post office lady seemed like the dimmer of the two if anyone was judging. I would NOT come back if I was that nice customer. Also a male person on the second counter wasn't acknowledging the people waiting in line. There was one very efficient and helpful lady who worked here (I haven't seen her in a while) but shouldn't you get courteous helpful service from all and no matter when you go unless it's particularly busy?! Stop being rude to your customers! read more

HORRIBLE HORRIBLE HORRIBLE company. I woule give 0 stars if I could. For starters recently when they've delivered my package, they buzzed my apartment holding down the button for quite long, startling my cats... Very unprofessional. Also, I've ordered a package, (I PAY FOR Amazon prime... Which means i get 2 day shipping "guaranteed" as they like to say.) But where is my package 2 days later? At the post office. Why? Because they didn't "feel like" giving it to me at the correct time, even though I've been home all day and would gladly answer the door and take my package. read more

Recently on a Sunday evening, I dropped some letters in the box outside the Common Street post office. By mistake I forgot to seal and put postage on one of the letters. The next morning I went back to the post office at 7:30 a.m. to see if I could retrieve the letter. The lobby was open. I explained my mistake to Paul Murphy who was working there. He was able to find my letter. I was very grateful that he took the time and made the effort to help me. In all the many years I've used this post office, I've never had a bad experience there. The clerks are helpful and attentive. Yes, sometimes I've had to wait in line there, but I enjoy looking at the mural of John Elliot preaching to the Indians. For me, this post office reflects the history of the town and the friendly, can-do spirit of the people who live here. read more

This post office is great when it is not busy, but if a line starts to form...well, you might get better service by just throwing your package into the bushes outside and coming back in a couple hours. When the line starts to build, the service slows down. Not really sure why, but it always does and most people don't want to spend an hour waiting in line at the post office. They just want to be in and out quickly. For the main branch of Natick and being downtown, you would think it would be better staffed. read more

Horrible customer service. My mail carrier left a notice that I had a "letter" in my mailbox and that it was being held at this office. I go in and explained to the clerk, Saima, the situation and right away she was very hesitant to even check for any mail because she was so certain nothing was there for me just from my address. She was like oh is it a parcel, then? And I said I'm not sure, whatever it may be can you please check? She finally went over and said there was nothing and for me to call or go to the Framingham office and to talk to a supervisor. I said ok but I have two notices saying that it is at this office... and she asked if it was certified and I said it could be. Mind you, again, the notice in my mailbox only said "letter" and "certified" or anything else was unchecked (see attached photos). She goes over to the certified mail finally and turns around and asks for ID. I said oh so you do have it. She then tried to blame me for being unclear. I told her that I don't work here and when a customer comes in and says they have mail, SHE needs to ask the questions and do a thorough job of checking everywhere. I gave her all the information I had and she was extremely argumentative and then almost sent me on a wild goose chase because she didn't feel like looking everywhere. Lazy, argumentative, and unhelpful. I was sure that my experience would not be like the others reported here but I was very wrong, unfortunately. read more

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UPDATE: This is an updated review after my last review 9 months ago. As someone who uses this local post office regularly (every week) to ship my packages, I have to say things have gotten slightly worse. The younger kid (Fernando) has actually become nicer and more professional and so is the Indian lady working there. Clearly the job moral is low here and it's obvious in their faces, however, the two other older white gentleman that work here are the worst. They are rude and unprofessional all the time. When I ask them questions about different services, they act like you've asked them to solve a mystery on Mars or something. They don't even look at you when your talking. I've asked them not to toss certain items I have "fragile" labels on and their response is that "if you've packed it properly then you should worry about damages". I partly agree but that doesn't mean the USPS employee can be a moron and toss a package like a basketball. I pay a ton of money for shipping and I pay even more taxes living in Natick so that I don't have to deal with people like them. To the manager lady who usually hangs around there, no need to be so loud when your in your office on your phone, instead you should keep a closer eye on your employees who treat customers like crap when your not there which is pretty much all the time (expected when you have a state job and a union to back you up). ------------------------------------------------ I'd like to think of my town as a very friendly place and for the most part almost everyone in Natick is extremely friendly. But I have to say, for someone who visits this local post office weekly, I don't think I have ever met a group of more disrespectful employees. That's not to say it's not expected in public jobs but for God's sake come on people, you don't have to be rude because not everyone knows the confusing postal rules. Two people specifically, an older gentleman and younger guy (glasses, beard and messy hair). These two are by far very unprofessional and rude. The newer Indian woman who started a few months ago is much nicer than the rest. Who knows maybe she'll learn from them (I hope not). The post office as a whole is pretty old and can use some updates but I guess it can do better if it's employees were more professional. read more

Just moved to Natick days ago and went into the Post Office to apply for my first ever passport. My international trip is in 11 months, so I planned in advance and did not need anything expedited. I made an appointment online and arrived 5 minutes early. There was not a single other customer in the building when I walked in. You would have thought I asked the employee at the front desk the largest and most egregious inconvenience of his entire existence. I asked where to go for passport applications and he barked at me without looking up that I "need an appointment." I replied very politely that I do have an appointment. He barked again at me "where is all your paperwork?" before I could even reach into my bag to take everything out. He demanded that I put my paperwork on the counter then walked away. I followed him down the counter to where he was walking and he barked at me again to "JUST LEAVE IT there"... then "so do you even have pictures?" I replied yes, I did. As he walked around he continued to mutter things under his breathe, all I heard was "I guess we're on her schedule now..." at this point I had literally no idea what was going on but knew it was not going to be a pleasant experience. The employee snatched my paperwork and walked away and returned one page to me, telling me to fix something. I turned the page around to look at it and spent maybe 2-5 seconds scanning the page to find what line he was referring to. I was confused what he wanted me to fix, so I asked for clarification (VERY politely because I could tell this guy was an easily enraged person). The employee turned to me, tilted his head, and took his glasses off to stare at me like I had literally just asked him what 1+1 was. All in all I had been there for maybe only 5 minutes so far. He was acting like I was taking up hours of his time. He explained again, I fixed what I thought he was asking, then he snatched the paper and walked away. I politely told him that I was doing by best. I have no idea if it was correct, so I am hoping my passport process isn't delayed because of a mistake. Again, the appointments are scheduled for 15 minutes online, we were nowhere near the 15 minute time slot so I was extremely confused about what the I convenience was. I had all my paperwork and ID's etc. After another 5 minutes or so of barking, demanding, and incoherent instructions, the process ended and I left in tears. I have never been treated that way by a stranger and will definitely be going to a different town post office from now on. read more

Just your average post office. The building could benefit from some key updates, including an self-service kiosk and a drop off bin for packages larger than an envelope. Without these two things available, people have no choice but to wait in line for a representative even if their transaction is a very simple one. Expect to wait at least 15 minutes on Saturdays. USPS may be overlooking this place and its a bummer because the location is great. I imagine the staff would have a much happier time if a few minor fixes were applied to make their jobs easier. read more

Want to know why the post office is losing sales? Go to the Natick post office and you'll see why. It takes an act of Congress to transact business as the employees are so slow and inefficient. read more

I could not of been more pleased with the service I received at this post office. It is quaint and seems like a historical location. There was a little bit of a line so there was a gentleman opening a door asking everyone in line if they had any mail that was already pre-paid or if they just needed stamps he could take care of them. I've been to a lot of post office's and I have never seen that happen before - ever! There were only two clerks to help everyone and I'm sure they had a line all day because I visited there twice the same day (a week before Christmas) they were very pleasant both times. I felt like I was in my hometown which unfortunately I haven't been in for four years thank you downtown Natick USPO!! read more

Wonderful service here at this friendly Natick Commons location. I carried my coffee in to avoid my dog knocking it over in my car while I was in the post office only to knock it all over the counter in the post office myself. The team there could not have been nicer about it. They cleaned up my mess and told me not to worry about it. Five stars for helpfulness and friendliness! read more

1/2 the staff here are exceptionally rude people. I'd probably be pretty cranky stuck in an asbestos building that smells like stamps with no music all day too but still. Mainly I'm writing this because you'd think with all of the "hate has no home here" signs plastered on these peoples lawns that someone might bring up the outrageously problematic and offensive mural that depicts early settlers enslaving the Native peoples who once called this town home. It's like being in Pawnee, Indiana for goodness sake. It makes my blood boil every time I see it, sure it's history but nothing to be proud of and the paper that describes it only glorifies it. It belongs in a soggy basement or at least accompanied by an apology/authentic description of the genocide it's boasting- and a frequent donations to the indigenous tribes that struggle to this day. You'd think being a USPS that wouldn't even be allowed in 2019. Maybe that's why your staff acts like they're being haunted by something- yikes. read more

I'm grateful to an employee at this location who went out of his way to help me after my wife mistakenly dropped an important letter in a drive-up mailbox without a stamp. He could have told me to just wait for the letter to come back, "return to sender," but instead he took the time to carefully go through the box and find the letter. After he verified my ID, I was able to get the letter back and put a stamp on it, with no delay. THANK YOU! read more

If I could give half a star I would. I've never had a pleasant experience and only visit this post office out of necessity. The four or five times I've been here over the last few years, I've interacted with different employees but have essentially had the same experience. Asking for a clear envelope to put my international label into that you'd normally get at a post office results in "you need to go buy some tape." And I've had this happen multiple times with multiple people. Mailing express pieces require 3 different custom sheets to be put into an envelope provided to you by USPS. However, the employees are completely ignorant of any social queues. On two occassions I've had to pay more simply because it wasn't worth the effort of arguing with them. read more

This is in response to Tina R's review of a month ago at the Natick PO. I ALWAYS get OUTSTANDING service at this branch. I find the clerks, ALL of them, but especially the female clerk on Saturdays, to be professional, courteous, and most importantly helpful. If there is a better, more efficient way to mail something, she will let you know. She is expeditious, kind, and professional. And due to all of the above, this is what I deem to be excellent customer service. Every post office, each and every one,no matter the location, will have lines of customers at busy times - holidays such as Christmas, weeks following for returns, and on Saturdays. One accepts that this will be the realty. We wait patiently, engage in pleasant conversation with our fellow customers while in line, or not, and then receive efficient, pleasant, and professional customer service from our postal service clerks. Which is what I always experience at this branch. It's unfortunate that some people feel the need to criticize when they are in a hurry. My observation of Tina and her criticisms happened way before she even got in line. Her husband apologized for her behavior to me when she pushed the package I was addressing as she spread her packaging over the table. Then she continued to complain about the quality of the packaging options. She then got in line behind me and continued to complain throughout her time in line. When the clerk was helping me at the counter, and our conversation was solely about how best to mail my package, Tina walked over to where I was standing to ask if there was someone else available to help her because she felt she had been waiting too long and the Clerk explained that she would be the next in line for service. I found Tina to be rude and entitled. And I found the clerk to have handled my needs and Tina's demands very professionally. I highly recommend this branch for all your mailing needs and the customer service to be excellent. read more

Another RUDE experience at the Natick Post Office. This place is truly a blight on the reputation of the Town....even though the Federal Government runs it. In this case, the employee -- who is referred to in a previous post by someone as a new and helpful -- seems to have "learned" the lesson of how to treat people at the Post Office. The employee snapped at myself, my wife (holding our baby) because we were unfamiliar with exactly how to hold a 5-month old when taking a passport photo. I said to the employee "Be Nice" and was then given an explanation as to the whys and hows of passport photo taking. No apology, no acknowledgment that perhaps the tone and attitude were (at a minimum) short and/or wrong. I have complained, in person, to the person charge of the Post Office to no avail. Most of them are rude, discourteous and act as if the customer is bothering them. It's sad and a perfect example of HOW NOT TO TREAT PEOPLE. They should be ashamed of themselves. read more

The post office itself is alright enough, but there's really nothing that you would come out of the building saying, "wow, that was good." Theres usually a bit of a wait every time I go in around lunch time on a weekday, since they usually only have one person working. No one working there looks even the slightest bit enthusiastic about being there, and they all act in the same manner. At least there's free temporary street parking right out front. read more

Not that there is an alternative to the USPS for regular mail. But whats up with government employees being surly and disinterested, with a guaranteed job for life you'd think they could crack a smile on occasion. Forget good customer service at any gov agency but this PO would needs help just to get to rudimentary service. Makes no sense, if these people take so little pride or self respect in their job move on. Get a "real' job. I doubt any of them ever will or can. read more

I wish I could give zero stars but Yelp doesn't give me the option. This is the worst US post offices I have ever visited, and the only reason I went here in the first place was because I wanted to send an international package and Staples doesn't do that. Seriously, please go to Staples before going here, I've always had a good experience there. I came here to send an international mail and was greeted by a thoroughly unhelpful and rude employee named Saima. It is always funny to see such little amount of power go to someone's head. I had a pre-printed shipping label and my documents ready, and only needed to ask her if I was using the correct envelope and where I should stick the label and then give it to her. She said I was indeed using the correct envelope and told me where to stick the label. I put my documents in the envelope. Normally at this point, the USPS employee would just stick the label themselves, give me a tracking number and job done. But no, she said that since I printed the label myself I need to stick it myself. I asked her if she had some tape. At first she said, "Sir, you need to purchase your own tape." Then she reluctantly gave me some of her tape and said, "Sir, you need to move to the back and come back when you are ready." By this time there were 7-8 people in the line. I said this is literally going to take one minute, it doesn't make any sense for me to move to the back of the line. I started sticking the label. By now, she had also asked her fellow employee (a bearded hipster dude) to ask me to move to the back of the line, "Sir, you are holding up the line." I said, "Why can't you wait for 1 minute? In the time it takes me to go back, I'll already have stuck this." He said, "Sir, these people are ready with their packages, they shouldn't have to wait one minute." I'll come back to this comment in a bit. Throughout this conversation, I was still sticking my label and 30 seconds after I started, I was done (how much time does it really take to stick a shipping label?). But Saima had started helping someone else out even though I hadn't moved from my place. She finally accepted my envelope once she was done helping him. Now coming back to that heroic comment earlier, I can respect their policy of not making people in line wait even one minute, if there was any shred of truth to it. Whenever I'm in line at USPS, I have seen people chat with employees for 15 minutes, asking dumb questions, talking about the weather and their kids, and the people in line (including I) patiently wait. But here I was, taking 30 seconds of their time to stick a label to my envelope and obviously, that was too much for these warriors of justice, and they had to make a hue and cry about it, to save the honest townsfolk waiting in line 1 minute of their time. I'm never going back here again. read more

Awesome job ....not. You just delivered my next day personal income tax forms to the wrong address. Luckily for me some nice guy called and will bring it over to me at the correct address (no not a postal employee). He called my accountant who called me with this guys phone number to call. Thanks Peter...you know who you are! Next time it's ups or fedex or some company that actually cares to get it to the right address!!!!! read more

Well..... you see the rest of the reviews. I couldn't agree more. The people here hate their life. We went to pick up a package on Monday that me missed delivery on Friday. The slip left clearly states it will be available for pick up at 8:30 am (opening) on Monday. So we waited for it to open and so did two other people. When they did open the people working there DID NOT care at all that we all have other things to do. This they meandered over to their window and proceeded to tell all three of us our packages won't be here till 10 am as they must be shuttled from a different location which is the standard. I understand that this may be the case. But then why right 830 on the slip. Not only that the sheer negative attitude that we were all told the same information as if we were in the wrong. So now we all waisted our morning and have to come back. Not only that but we all got such a negative attitude everyone walked out of there dreading coming back. No shocker that the US postal service will be extinct shortly read more

If there's a negative star, I would give it. It was horrible. Every time I went there, the people who greeted me has a bad attitude. Recently I went there, the guy was so impatient, like sorry I don't know how to do it, no one taught me at school! Anyway, Staple is so much better, they have the same postal thing. I recommend staple so much better read more

This post office wouldn't let me ship a text book I sold on Amazon to a University, via media mail. I was informed that paperback books do not count, thus was required to ship priority. This isn't the first time I've had issues with this location either. I try to avoid this particular location, and go to the one next to my place of work, because that office is great. read more