This is my second time returning to this particular post office after giving it a subpar review regarding the customer service at the counter. On this particular occasion, the lines were beyond horrendous! It was as if it were days away from Christmas! They were two equally long lines. One to pick up mail and the other to send out. I must say this location must be poorly led as there was not enough organization to handle the situation. It took 17 minutes to finally get to the counter. But I will say that after my encounter with Mr. Donald, it really made every minute worth waiting. His customer service was extraordinary as he was exemplary and had a million smile that surely changed the atmosphere for me. He was extremely professional in making sure I was completely satisfied before sending me on my way. It's employees like this that's really give USPS the distinction that it deserves. Thank you, Mr. Donald. I look forward to be assisted by you again... read more

Have not had any bad experiences here. I like that they have self service kiosks which was actually faster than waiting in line. I saw people still waiting in line after I was done mailing my package at the kiosk. read more

-5 rating Always a line of 20+ people with only 2 clerks working the counter. I just need to pick up my mail since our community mailbox was broken into. Have to wait in line with everyone shipping packages to pickup my mail. Waiting in line is 30+ minutes every time just to pickup mail. read more

I'm extremely frustrated with the service at this post office. On two separate occasions, my certified mail was returned to me without any explanation. On another occasion, a letter I sent that included a badge was returned completely damaged--the badge inside was broken. What's even more disappointing is that all three times, staff were unable to give me any clear answer as to why these items were returned in the first place. To make matters worse, there was also a situation where an envelope they had in their possession took weeks to be returned to me, with no communication or accountability during that time. On top of these ongoing issues, the lines are consistently long, and the wait times are unreasonable. It feels like there is a lack of organization and customer service overall. I expect better handling of mail--especially certified items--and clearer communication when problems arise. Unfortunately, this location has been consistently unreliable. read more

Arrived 10min till opening. Long line already but once open, 2 clerks, very professional and line moved quickly.

This post office is a staple in the community of Moreno Valley. It has been around for a long time. They are always busy, but the post office personnel are always nice. read more

This post office is nice but the service is not at all good. Service would not when meet the lowest standard. My mail box was tampered and I had to pick up the mail in this post office. The wait is about 30 minutes???? And while I am being help, the lasy says, hold on and help another person up. Multi tasking? She xan't even assist me and the person in front of me and here, she asked the third person on the line? read more

Your mail delivery driver suffers from being an extreme asshole, little dick syndrome! There's absolutely no need to be hostile and not drop off mail, that he had in his hand simply because we couldn't back up fast enough for him to open the mailbox. He chose to skip our mailbox and proceeded to speed off and deliver to the next address. He may need to attend anger management class and take a few days off and reflect upon his actions. He represents USPS, what a shame read more

Customer service. More people.... only two clerks at all times and 25 people in line. Often. This is the 3rd time I've been here. Always a 30 min or longer wait. Pathetic. read more

This post office never answers the phone so don't even bother calling . wasted An hour of my time

The worst USPS I've been to. Long lines and the associate Victoria was rude.She did not greet me upon walking up to her desk. She was very dismissive and did not want to hear my concerns. Worst service I've ever experienced!!!after 2 months of trying to get a new mailbox key still no success. I went down there and was advised to fill out an inquiry form to have the mailman contact me. Of course the mailman never called me. After ultimately putting in a complaint online upper management called me and told me I can come down and make the payment and the keys will be ready for pick up the next day. Of course they weren't ready. This has been such an inconvenience especially since I do not live in Moreno Valley.$50 to change mailbox locks. read more

USPS stole the contents inside my package. Please do not drop your mail off here, an employee stole the contents of my package and I had to take USPS to small claims court. This place sucks read more

There was barely a line during lunch. This is the best compliment for a post office. LOL. Staff is helpful and not mean. Plenty of parking. read more

if I could give this post office zero stars I would. Their driver misplaced a package the street over same numbers completely different name. Maybe that wouldn't happen if she wasn't on her phone, laughing and having a joyful conversation she should be paying attention delivering her packages I and they keep denying my claim for a very important package I spent over $300 on. Jose promised to call me back now. I got video proof and I'm gonna take it up with my lawyers sad this comes from a government agency and they can't even perform a simple task. Shame on you. read more

For the last couple months I have been back and forth to the post office and back because Peggy has been delivering my packages to the wrong adress. I've lost over 4 packages since she started working my route....sincerely Julio Sanchez Valleywood ct 92253 read more

Worst post office ever! Don't answer the phone, they pick it up and hang up right away. Many times I called to be hanged up each time. One of the many reasons I can't trust this location. They didn't help me when someone stole me package and the sun postmaster knew they messed up and I still got screwed. Be warned! read more

It's been my third time here at this post office in two weeks. The post office is unassuming and stands on its own, it's large space with ample parking. It's hot here in the summertime and unfortunately the architect forgot to add trees for shade. Fairly new location, lots of post office boxes and many services they provide. One service is getting your passport. Due to a covid19 regulations, they have done a good job indicating where to stand 6ft. And each window has a transparent glass. The post office professionals are friendly and asks questions and depending who you may get can be helpful. I came upon a women this morning and she was short tempered, Something was off about her and I forgot to ask her how she was doing. Regardless what's going on in people's personal life, don't take it to the work place because people can be impacted. read more

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Worse post office ever!!! They dont answer the phone will answer and hang up in your face and when you go in person to confront them they act dumb like they dont know what your talking about. I went to explain my packages been disappearing in my mail box and they just told me to issue a refund. When most likely the driver for my route misplaced my mail and isnt getting held accountable. The supervisor said she will email me Monday about and investigation and never got it. I will be building a case on this because this isnt the first time. It needs new management read more

So y'all know the post office is always getting bad reviews. I usually don't come to the big office I usually use the little office off of Alessandro, but because I was meeting someone there we decided to use the main post office. Well let me tell you, Drake was a lot of help. He really helped me and my friend get our package out. He even took the time to explain why a signature for delivery wasn't maybe the best idea. He was fast and efficient. I must say I was impressed with everyone working today. The line moved really fast, and everyone seemed really helpful. I must say also that people waiting in line were pretty pleasant. There was actually no one grumbling about the speed or the service. So to all the nay sayers its not alway bad at the Post Office. It was quite a nice little visit to the post office considering I was dreading going there today. read more

I just left there pissed off AGAIN! The 3 men I have dealt with in the past WEEK are incompetent, lazy and down right rude. I waited in line behind ONE PERSON to pick up my mail due to vandalized mailbox MONTHS AGO THAT THEY HAVE NOT FIXES AND RWSTARTED DELIVERY. He tosses me my mail and took off. I waited endlessly for him to come back to pet him know according to Informed Delivery I should have more mail. That fell on deaf and uncaring ears. I have called everywhere to complain, no luck. When I go back tomorrow I probably won't be as nice. read more

Just want to express how much I dislike the post office in general. There are no friendly people and they are HORRIBLE at delivering packages to the CORRECT mail box!!!!!!!!! More money to keep F*in up?? ABSOLUTELY ABSURD. read more

This post office is really slow! I'm just here to pick up a package and I've been in a line with 6 other people just waiting to be attended. While there are 3 other workers having a ball at the counter that has no line... I do not get why they don't come over to help! Geez I feel like I should get a job here just to liven the place up and pick up the pace! read more

US Post Office - Waiting in line to pick up a package. - Post Offices Near Me - Moreno Valley, California

If I didn't have to put any stars! This is a disgrace! I was afraid to put mail outside at the postboxes because they stayed full and I had more than a few incidents with my mail being delivered. Give me a break! I park and go inside to put my bills at the box in the building. Here we go...My car insurance co. contacted us that they hadn't received payment. We mailed our bills on the 21st of November. It's December 12th. Not only insurance, JC Penny, Walmart and the DMV! Honestly, completely ridiculous! Inside the post office..can't get our mail delivered. Do better, folks. I gotta do everything online now. I don't like that because too many personal things are required online. Smdh Moreno Valley has gone to pot! All these businesses are jacked! read more

They are so inefficient. I put in a request to have my mail held. Came in days later just to give them a chance to make sure it was being held and I go in and they say the mail carrier took my mail out. Then the guy proceeds to tell me to leave a post it note on my mailbox which is shared, with my name and number and maybe the carrier would call me. Get real. I asked to speak to a supervisor and she came out all of 4 foot 9 and with a major attitude. I mean, if I didn't need something done, I would have checked her and told her that she should be that stern with her staff, not patrons that put in the request as asked. Hopefully when I go today, they did the right thing read more

Post office here are handling things very well. Line went fast. Are practicing social distancing at this location. Keep up the good work guys read more

US Post Office - It's crazy in here today. Avoid if possible - Post Offices Near Me - Moreno Valley, California

I've been here one time. Wanted to get a document in the mail and delivered quick. I found the staff to be highly efficient in processing the line. And very knowledgeable and succinct with their answers to my questions. Very positive and fluid experience. Finding the parking lot and a space to park was the only thing that took any time. Highly recommend this location. read more

Wait about 5 min , Delia helped me at counter, super nice ! Only irritant was a mom who let her child play cartoon on cell phone full blast

Bad service from a post office. second time they do this they left no note at the office, not in my mailbox, not at my door! now I need to wait until tomorrow to pick it up. Never had this problem until I moved to Moreno Valley. ! read more

US Post Office - Receipts - Post Offices Near Me - Moreno Valley, California

I called this location to ask why my package gets going back to that USPS from City Of Industry to Moreno Valley , to San Bernardino when I live in Upland, The package keeps passing by house. No one knows why!! This happen 3 times same package read more

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The best thing about the MoVal Post Office is that they have an APC - Automated Postal Machine. When the lines are long, like usual, you can use the APC. The clerks are usually friendly and helpful. MoVal in itself is just over crowded and so is this Post Office. I've noticed that they have tried to alleviate wait times by creating separate lines depending upon the service you need. If you're thinks by about stopping at this Post Office, don't, unless it's a quick drop off of an item with pre-paid postage OR you want to use the APC. If you live in MoVal and you can't avoid this PO...you're out of luck. read more

We had an apt this morning to get passports for my young daughters. I was stressed about the process and wait time. However, Mary was amazing!!! She was very professional, knowledgeable, and GREAT with my daughters. Overall location was well organized. Thank you so much for making today a pleasant experience for my family. read more

I was at these USPS location June 5th at around 2:30 pm. Believed it or not I was in and out in about 3 min. A associate named PAM took care of me before I walked in line, PAM gave an outstanding customer service, she was very pleasant, polite and understanding. Thank you for all your hard work. read more

Had to send a package out to my marine I wish I could remember the young mans name he we so sweet and delivered me the best service possible ! Maybe his name was capree or somewhere along the lines but he made my post office experience so great I appreciate you tons if you see this !!! read more

Literally CLOSED my P.O. Box due to such bad service from this post office! Way too many pieces of mail that were scanned through informed delivery, never made it to my P.O. Box. I'm talking social security cards... checks.. etc. they blamed it on the incompetent temporary clerks they had just recently hired. That is absolutely no excuse. Put someone on the job that actually want to work! A lot of people depend on their mail. This is the first time that I have ever been without a P.O. Box since moving from Los Angeles. They really steal mail TOUGH out here and it's sad! I have had better luck with just having all of my mail delivered to my home. Just throw the entire post office away ! read more

I just had to add to the slew of 1 star reviews on this place. It's not just the slow, rude, uncaring employees who work here. It's not just that mail is stolen DAILY from the large postbox outside the post office because of a lack of security It's not just the TWO hour line I've had to stand in to pick up my mail EVEN THOUGH the other lines for money transactions have ZERO people in line. It's not even the lack of responsibility these employees take with packages or the care of their customers. The main problem is this post office doesn't give a shit because they don't have to. This is a government building with government/union employees and they will never go out of business because there are no competitors. Only the USPS can deliver my everyday mail. And, because our mailbox along with many others in Moreno Valley have been vandalized/broken into, we are stuck picking up our mail from their separate, 1-2 hour line, with absolutely no option to take our business anywhere else. Any other company/business/store would have been long gone due to lost customers by now. I waited an hour and a half to pick up one letter that was sent certified mail. I barely moved in the line. I went to the other side where there were NO customers and three employees twiddling their thumbs behind the counter. I asked the person who looked like the manager if we could get some help with picking up mail and she said, "no. you need wait in that line." When I pointed out how long we've been waiting and that there were no people in these lines and employees were just standing around, her response was, "this is how we do it now." Thank your lucky stars that you can't be shut down. Best we can do is call/write to the Post Master General with all of our complaints. Moreno Valley USPS: You are a complete joke. ------------------------------------------------------------------------------ I encourage EVERYONE to call/write and complain ------------------------------------------------------------------------------ File a Complaint with the U.S. Postal Service - Copy the link below to your browser ------------------------------------------------------------------------------ https://emailus.usps.com/emailUs/iq/usps/request.do?forward=emailUs ------------------------------------------------------------------------------ If you have a complaint about the U.S. Postal Service (USPS), need more information, or have a suggestion or compliment, you can let them know in one of several ways: Use the USPS website's Email US form. Select an inquiry type that most closely relates to the complaint or question that you have. On the website, you can also file a claim or request a refund for shipping. Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 1-800-877-8339 Speak to the station manager (postmaster) at a local post office Write to the U.S. Postal Service's Consumer Advocate office at: United States Postal Service Office of the Consumer Advocate 475 L'Enfant Plaza, SW Washington, D.C. 20260-2200 read more

They gave me a pink slip bec. i missed my package, that's only on first attempt, i thought they're suppose to mail you your package the 2nd time? but noooo, i been waiting by the door and the post man didnt stop by.. wtf?! ughhh now i gotta go to the post office and pick it up. read more

They never deliver the Mail to the right address. I've been waiting on mail for the longest that it looks like I'll never receive.

I wish they could get rid of the post office all together. Made people wait in this hour long line just to pick up mail, even though the other mail lines were empty read more

US Post Office - Post Offices Near Me - Moreno Valley, California

I like the old staff.... This staff is crazy. I paid my po box before it was due and my box key is changed and i can not access my mail. Also they tried to say it wasnt paid in time and it was the check was sitting in my po box instead of taken as a payment. I hate coming here now and i only do so ever other month. This is an inconvenience poor customer service and not willing to help resolve problems. Btw my payment was on time and they still making me pay a late fee. Please choose a different location for your po box beware they will do anything to get extra fees out of you and the staff is rude & dumb as hell although the chick that helped me was nice. Last time they gonna get me. Ugh read more

I couldn't say worse things about this place, the lines are always terrible. My mail box has been "broken" for a month and no one seems to have an idea when it will be fixed. I have to wait at least an hour to pick up my mail that should be delivered to my home. This place needs to really work on training employees, they are so unorganized. Super irritating. Let's not even go into the cleanliness of the place. Please fix my mailbox so I never have to come here again. read more

US Post Office - The line to get your mail, the mail that should be delivered to your house. Two hour wait. RIDICULOUS - Post Offices Near Me - Moreno Valley, California