If there was an example of the worst customer service the US Post Office is that example. Waiting 2 hours to pick up mail is unacceptable. Every employee moves at a snail pace. And no one goes out of their way to help you. read more

US Post Office - Customers waiting to pick up mail. - Post Offices Near Me - Moreno Valley, California

The USPS in MoVal is at it again! ! I am missing 5 Birthday cards with $ inside...My family members on the East coast are upset,and so am I..; ( My sister called today to inform me that the beautiful card that she sent came back to her. She sent a check also. She read the card to me and wired the money. I didn't know that if you do not put the 9 digit zipcode on the address that the MoVal P.O. will return your mail to the sender for insufficient address..I know my Dad is really turning over in his grave! He worked for the USPS for 44 years. Please let all customers know about this!!!!! My husband and I are disabled, so we have enough difficulties to contend with. Oh well, that's progress for ya....Pattiblue read more

The waiting time is ridiculous here if you're picking up. I waited almost two hours once just to pick up a package. To make matters worse it was a package that these knuckle-heads didn't bother to even try bringing to my door. They just left a slip in my mailbox talking about attempted delivery (my @$$). Obviously they didn't attempt to deliver because the slip wasn't in the door, it was in the mailbox. In addition, they deliver mail hella late on a regular basis. This is annoying because I often have to wait till the following day to do what I need to do with what get's delivered. I run out of time to do the tasks by the time they deliver my packages. There is only one good thing about this office. The line to send packages or letters moves fast. read more

Worst experience dealing with USPS. I had a package sent to me from Oregon on March 30, 2015. It was shipped priority 2 day delivery. My package arrived at this location on March 31, 2015. Now it's 10:10pm on April 2, 2015 and my package is hasn't moved from this location. I can only hope it's not missing. I had to call and make a claim. Absolutely, the worst service and I have even step foot at this place. Wow how do you guys lose a package that has a tracking #???? read more

US Post Office - Where the hell is my package??? - Post Offices Near Me - Moreno Valley, California

horrible horrible service - the employees are extremely rude and they don't know how to do their job. I live near by this USPS and usually I'm not picky over services - this post office is forcing me to go for another one which is a lot further just to have a "normal customer experience" instead of being yelled at by the lady. Honestly, the employees are so rude that I'm "scared" to go there - they usually ruin my day! read more

Rude workers ! They know nothing about customer service. And if you forget one thing they make you wait in line all over again. You try to get someone's attention for a quick question they tell you to like up and they will help you in that order. Also - that telephone number doesn't work. They gave me a different one and no one even answers that one. This place frustrates me! read more

I wish I could give them a negative rating. They had me runing back and forth looking for my package. I had to go there a total of 4 times just so they could confirm that my package is considered "Lost or Stolen". The supervisor (lady with curly hair and glasses) seemed nice but she gave me false information as to what happened to my package. First It was to check my locker for a key so I can unlock the larger package locker, nothing there. Then I went back and she said she'll look for it and call me, I never recieved a call. I tried again and talked to the manager and he said he would call, nothing. Finally I went back there and was like WTF (in a kind manner) and they told me they lost my package. My package was an iphone screen that I had bought off ebay. The supervisor told me to contact the seller and have HIM file a "lost or stolen" claim. She said that there is nothing I could do about my package. Cliff notes: -Had to visit there 4 times -They lost my package -Said that it probably got stolen -They're taking no responsibilty for it Complete BS I'm very unsatisfied. Next time I'll pay extra to go through UPS or FedEx. read more

I waited OVER 30 min with the yellow card saying I had a package. Then apparently LOST it saying it wasn't there, "but it 'could' be, "try again tomorrow if you want-the other guy is too busy"---WTF??? So now I "might" or "might not" have a package. Ugh!! read more

US Post Office - Me waiting for nothing at the Moreno Valley Post Office for a box that they told me I have and then said it's not there. - Post Offices Near Me - Moreno Valley, California

This post office should be reported to the state of investigation for the quality of their job. In one month, they made 2 mistakes for me. First, they stamped on the envelope with the wrong address. Next day, when I came to ask them, they didn't even said sorry or apologized what they had done wrong, but they complained why I came late to tell them. Second time, 2 weeks later, they put a person order item with that person P.O.Box address into my P.O.Box. What the hell, they didn't know how to read English, how can they pass the test to work in the post office? I have to bring it and returned it to the post office. how about if some bad people, they may take that item that not belong to them. In conclusion, this post office workers are careless, not responsible, and the supervisor should review their job in order to improve a quality of work. read more

They gave me and made 3 copies of the wrong flipping mailbox key .-. They are extremely unprofessional Having side conversations while working . They stop What they are doing to engage in a conversation. They are extremely rude and are all over the place . Saddens me that this is the only big post office close to home that I have to deal with . read more

I bought a camera on Amazon and I was so excited because it said it was shipped. I check outside and it's not there, I check in my mailbox and I don't have a key for our parcel locker. I call customer service and they said its in the parcel locker. I drive to USPS to ask for the key and the worker said they can't give it to me, they said they would give the delivery worker my phone number so that they could contact me the next business day about the key. I never received a phone call. I went to the mailbox and see that the key was in the parcel locker. Luckily, I live in a decent neighborhood so when I looked inside, my package was still there. At the end of the day, yes I did get my package, but I'm giving this a low rating because the number listed for this USPS doesn't work, I didn't feel the people at the post office were apologetic about the situation, and I never received that phone call. read more

Good place to for you mail transactions big parking lots and very good customer service. i just wondering why other rate it low but for me its really a convenient place read more

Just got a call from my wife and seems like the Post Office changed our mail box with out notifications. She tried the old key and it would not work in the new box. So what happens to our mail today. When will we get a key or our mail. That is not the way business is done and very poor customer service. Use email not the pony express mail, bye, bye postal service you are done. read more

This is worse then the Dmv! I had a question and waited in line to ask because there is a sign that says you need to, ten min later a woman came out told me to get in the other line. I told her I have questions about my mail box and I waited in line to ask so I expect some kind of answer or someone to contact. This woman spoke over me continued to tell me to move asked for another customer and shoved me off. She was belligerently rude and she knew it. This woman has no sense of customer service and clearly hates her life. As I walked away I saw my 80 yr old neighbor come up to this "manager" Maureen Wiley. Maureen ( the terrible manager who just dusted me off her shoulder with her irritated attitude) then did the same thing to my elderly neighbor Sue. It is hard for sue to speak English so I stayed to assist her. The woman told her to go home and that she wasn't going to serve her and that she was going to call the police. On this elderly woman who can barley walk. She would not answer questions or help anyone! I asked Sue to come with me because the manager wouldn't even look at her. I asked her what was going on and how could I help. She stated that she has her id with her address on it and that they won't give her the mail with her husbands name on it. They have the same last name and our mail boxes have been broken for two months. This manager then went to hide in the back. She was not out helping the long line or even handing a customer service number out or even apologizing for the hour wait and incorrect information. I saw Paul (Sues husband) in the line waiting he was talking to an older man who worked here. I asked him what the policy is on picking mail up for one address ( knowing that my boyfriend picks up our mail all the time and never has an issue). He stated that they made a mistake and that she can pick up their mail no problem. Now my Nieghbor is correct and she is 80 asking for help and not only did she get attitude but she also got threatened with the police. I don't know who is the boss of this woman Maureen but I will be calling the BBB and so will everyone else in line. You discriminated against her and Denied us all help. Your are a bad person and I hope you remember this review. First step in fixing our city's post office will be getting rid of a manager who's employees don't even want her there Yep just an FYI an employee gave me the customer service line and the managers first and last name because they also have issues with her. Please train your employees or hire ones who want to be here! read more

Undoubtedly the worst post office I've ever been to. When we went here there was no parking so we had to wait for people to leave just to park. The line for just pickup was down the hall and almost around the corner. We used the automated machine to print postage for our packages and to get a book of stamps. While my mom was using the machine a postal worker and a guy came up saying that the machine didn't give him all his stamps. So the two of them looked at the machine and there were no stamps. They walked away. My mom finished her purchase which included stamps. Then the two guys came back and when my Mom's postage printed the postal worker took her stamps and gave them to the guy claiming that it could have taken a while for the stamps to have come out even though she just finished her transaction. Now we don't have our stamps and the guy is still missing his. So we had to follow these two guys around the post office so we could get a new book of stamps to replace the book the postal worker gave away. A lady behind the counter ended up giving the guy who has our stamps the rest of the ones that supposedly didn't print. So we stood there awkwardly until she looked at us and we were able to tell her our situation. She then told us that she didn't have anymore stamps and we had to fill out a form so tomorrow when the 'Stamp Guy' came in she could call us. I'm confused as to why a post office doesn't have stamps? What's the point of having automated machines if there isn't someone there to service them regularly during busy seasons? So because a guy was impatient and didn't check his purchase to make sure he had all his stamps before walking away from the machine, we get penalized and have to wait for the mysterious "Stamp Guy" to come To work the next day. This place is in serious lack of customer service and there's always a line no matter the time or day. They're inefficient and the building isn't large enough for the area it's serving or they don't have enough competent workers. Either way I dread having to go here. read more

I like this Alessandro Post Office branch very much. The self-service machines are great, and I like being able to do my own mailing when possible. The employees here are wonderful. I have only experienced helpful, friendly and patient employees here. I drive a longer distance just to go to this branch. read more

Forget it! they had my po box locked for 3 weeks. And I had to show my receipt for the to even open it. Seriously! Check your damn system. Anyway get a po box elsewhere read more

I wish I could leave them zero stars. My package has been sitting at the Moreno distribution center for a week, with no movement in sight, due to sloth, stupidity, or both. No wonder they're tanking as an institution... read more

Worst post office. Supervisor Pam Norwood was b!cth I can not believe she is a supervisor it must be affirmative action! Because she had an attitude and took my express mail paper work in back made me wait 20 minutes and couldn't leave or would have to walk from my refund for delivery failure. It is outrageous they get away with treating people this way. read more

The post man took all my letters and sent it to the senders without noticing me first. I was at my house everyday. No one leave a message but took all my mails back to the senders. This is so ridiculous. The postman left a message on my mailbox said the house is vacant. No one claimed the mails. Who give the right to the postman to do this? I went to this post office, and they just let me to fill out a form without apologize, and let me go. I don't understand this is how the post office works? How do I know who send me the letters? The employee told me that the letters won't send me again unless I contact the senders. But how do I know who send me letters from that period of time? Not responsible at all. Suck service. read more

This is the worst place to call to, at least for me and probably for you to. I was on hold for one hour when it finally gets good they hung up. So disappointed for me I'm never coming back. too bad I can't give them 0 stars I got to give them at least one. If you like to be answered on the phone a lunch time and you called and breakfast for a postal office call this place. Sorry to break it to you Glad to give you the truth Emoji Girl read more

I picked up a package that turned out to be an empty box. The tape had been removed from the bottom of the box so that the contents could be taken out. I notified management who did nothing and even tried to place the blame on the company I ordered from. I also overheard one of the employees using foul language. It wasn't directed towards me, but still, it just added to the unprofessional environment. read more

This is just fantastic all the staff looks happy and excited helping us, the customers in no time!!!

If I could give this post office negative stars for being helpful I would. My mother, sister, and I had questions about filling out a passport renewal and the process in general. The representatives of this post office were not helpful at all. It seemed like they didn't know what they were doing because every one that we asked about the process gave us a different response. We felt like we were being brushed off by the representatives. The post office was not busy and there was no line so they had plenty of time to help us out. I understand that they do this every single day and they know the process however we don't. We finally received the help we needed from one of them and it took him no longer then 5 minutes and the process was complete. Thank you to 1 of the 6 people there working. Everyone else was either incompetent or lazy. read more

Absolutely the worst post office location. It took 1 hour and 20 minutes to pick up mail. They had 1 slow person with the worst attitude helping that huge line while there were 4 helping people buying stamps. My box was broken into on Friday and Gladys had no clue when they would fix my box. Her response to all my concerns was "I don't know". I asked for a supervisor and she said she was it. When I asked her for her supervisor she said it was the postmaster and she had no clue when he would be in. No wonder people keep breaking into mailboxes. Nothing gets done to repair or resolve the situation. read more

I have been renting a p.o. box at this post office for three years. I have not had a problem until recently. I went on vacation for 4 days. I did not fill out a forwarding mail form since my vacation was short. I came back to town on June 3 and checked my box. I expected it to be full. On the contrary, I found it empty. I thought that was unusual, but also thought maybe my mail was delayed because of the Memorial Day holiday. I went back on the afternoon of June 5th and still found my box empty. At that point, I suspected that there was a problem. I went to the front counter and told the employee about my mail situation. He told me to fill out a form. He also told me that he would give the form to the carrier who would give me a call. I did not hear from the carrier three days after I submitted the form and so, I went back to this facility on June 9. I checked my box first to make sure that my complaint was still valid. Again, it was empty. I found out from the front counter employee who helped me that my name was taken off my p.o. box. She had no information regarding the reason. And I, I could not think of a reason they would take back my p.o. box since they just deducted a renewal fee from my checking account. Worse, the employee had no information regarding what happened to my mail. She only said they have no holding place for my mail. read more

9:10am still not open when posted hours are 9am. Line wrapped around the lobby twice and out the front door. Employee comes and opens the blinds covering the doors to main room, but leaves doors locked as if to say "we see you and we know what time it is and we don't care". I'm am a huge advocate for the post office and stand against getting rid of them in favor or privatizing the industry, but it's hard to defend them when they treat people like this. read more

Called this post office to see if my package was en route to them. The lady who answered was Morene was incredibly short and mildly rude. I get it, your job might deal with a lot of grumpy and tired customers. However, I being someone who is not grumpy or rude, should be treated the same. Horrible customer service Morene. I left my number for her manager, Gladys, to call me. Lets see if i actually hear a response! read more

HORRIBLE CUSTOMER SERVICE! Very disorganized. I will never go there again even though I live across the street. I had an appointment for my passport and was told to arrive 15 min earlier. I waited almost an hit to be helped. They never answer the phones either. read more

We've all been to this PO. Whether you have a broken mailbox or not. One, the people working at the PO can't do anything about it. Two, they are there to do their job and that does not include fixing our broken mailboxes. That is someone else's responsibility and shame on them for their negligence. Three, they obviously need to open another Postal establishment because of how many residents have been affected and the city overall needing that public service. Know that the waits will be long to handle postal needs especially if you go during peak hours. The employees can only do so much. If a customer is upset, chances are they were already upset coming into the PO. read more

This place is horrible and I don't even reside in California but my Certified Mail with paid receipt has been stuck at this center for 30 days. No wonder USPS stock is going down. Empathy is truly lacking and no sense of urgency when other people are using USPS to meet deadlines. If you're reading this make USPS you're last option. read more

This place is HUGE. Although I only used the drive through drop off mailboxes, it was quick & easy with no lines lol Granted this was not April 15th, but I can see it accommodating a large crowd with ease! read more

Our mailbox has been broken into for over a week (we tried fixing it but every night someone pries it open) and the mail carriers continue to put mail in it. And of course our mail gets stolen despite telling the carrier that everyone's boxes are broken. But since it's broken on our end, they won't do anything about it. No foxes given read more

I hate our local post office they're Rude including the supervisor/manager Jackie she got attitude the delivery drivers are constantly making mistakes by delivering your mail to a different address. read more

Why do they have a phone if they never answer it!!! It reminds me of a friend that works with me he has a cell phone but never picks up his damn phone. Anyways Once again one of my packages got lost and these knuckleheads don't answer the phone! "HELLO MCFLY!!!! ANYBODY HOME?!" read more

Packages take forever to get delivered. It doesn't take 7 hours to deliver a package. I live right down the street from this location too. What a shame. It seems like if you have some sort of government related job, you can really slack off on doing your job properly. I knew I should've shipped thru FedEx. read more

I don't know why my mail man/lady can't get my mail right either I'm getting someone else mail or my neighbor next door is getting my mail do he or she know how to read I know mistakes can happen but all the time my neighbor just handed me 7 pieces of today's mail and I got someone else mail just all screwed up read more

Horrible customer service, lines are always long and they act like u owe them something for doing their job

Forgets to scan deliveries or something. My packages through there never get a departure scan. They just say arrived at usps origin facility until they get delivered. Packages always arrive past the expected delivery date. read more

Complete breakdown of customer service. Clerks admit to taking local ph (951)656-9720 off the hook when it's late or they are "too busy ". The 800 # said wait time of 20 min. An hour later they answered but could not contact local po to resolve issue, only able to take complaint. While on hold I dropped off dry cleaning, picked up parts at Home Depot, took care of HOA business and shopped at grocers. If I had known nobody would answer I would've driven to the main po to try to find my mail . I will certainly give all the business I can to fed ex and ups to the total exclusion of the po. Local us representatives and senators should investigate their fiasco called USPS. read more