Hip hip hooray!!! My daughters and I are able to travel the world!…read more After several scheduled appointments at the Longmont location, I was disappointed and worried about getting our documents in time for our trip out of the country come March 2022. But after one attempt we finally got an appointment at the Lyons Post Office and about 7 weeks later we got our passports! I highly recommend and most of it is required but have ALL your paperwork ready when you make your appointment. Birth certificates for all along with with a picture ID and a completed passport application is a must. I have full custody of my 2 daughters so I had to provide a court order copy. Otherwise both biological parents have to be present and sign for minor children. The Lyons Post Office was clean and no busy at all. They also offer the passport photo taking so no need to worry about that! For 3 passports, it was less than $400!

5 stars for a post office?! why yes, I give credit where credit is due, and unlike a big city post…read moreoffice where you can stand in line behind 20 or more people crawling at a snails pace Ive always been in and out at this location in less than 10 minutes, and that includes counter service. Every time Ive been to this location there has only been one or maybe at most 2 other people in line, the employees at this location are friendly, courteous and helpful.

Friendly staff, very helpful and helped me get done what I needed. Lobby hours are good.read more

Love this post office. Everyone is friendly and the service is usually quick!! Usually in and out…read morewithin 5 to 10 mins compared to some bigger post offices that are longer

I do not have an issue with the post office or staff in and of itself. My concern is that in my…read moreneighborhood, Idaho Creek, the letter carrier is unable to consistently deliver the mail and packages to the proper addresses. I lost over $52.00 in medical prescriptions this year due to this. It also make things difficult to get another refill when this happens. I am also delivering mail to the proper home address when I receive mail improperly delivered to me. I never know if things I order are going to be delivered to my box or if they are being delivered to the wrong box. I would appreciate the Post Master resolving the issue. I have heard from other neighbors that the letter carrier has an attitude about his inept work.

Really rude and condescending. Incredibly inconsistent delivery and some days just no mail…read morewhatsoever. Kind of sad!

Wow this is a big post office! I've been here a few times and the staff is always friendly to take…read moremy packages. It's got a nice parking lot but is kind of far east of town. Good option for those in rural north Boulder!

I mean, it is a post office after all. Sometimes the clientele are a little bit entitled. It's…read moreBoulder (shrug). I have seen people arguing with the very helpful clerks. The clerks are well trained and demonstrate an astonishing degree of patience. On a recent visit, I was queuing up and someone said she was in line. Although they were clearly not. Oh well, be my guest! This location has ample parking and a drive through package drop. It is a very clean lobby and the standard indoor package drop and mailboxes for rent.

Priscilla was the most helpful and kind person I've ever met at a Post office. Most people dread…read morecoming to the post office but she was on fire! She was quick to answer questions, great multitasker, and overall amazing customer service. I don't ever leave reviews but I had to leave one for her after I saw how she treated this family that walked in before me. They had about four kids trying to get passports and they didn't know how but Priscilla was super kind and answered every question with a smile. She even cracked jokes and made everyone in the post office laugh. She's an amazing employee! I came in for my passport appointment I had at 12:00pm and I was out of there by 11:58am and she was working all alone with a long line of people. She's awesome!

Usually I really like this post office but I'm sick and tired of this place taking the phone off…read morethe hook 15-30 min before they are supposed to close. Also twice now I have gone to this post office 10-20 min before they are supposed to close and they have the doors locked. Ridiculous!

I have had only good experiences at this post office, where the staff have been unfailingly helpful…read moreand cheerful. I haven't experienced what the previous reviewer reported -- I would also certainly be unhappy if I encountered that. But I've only visited during the day and have been perfectly happy.

I quite love this Post Office! Not only is it aesthetically pleasing - it also has a staff of…read morefriendly and patient clerks. There are P.O. boxes you can access around the clock, a great card selection, automated machine to purchase stamps or purchase package labels, lots of fancy and festive padded envelopes, a drop off for Santa's Letters and more! With it being the holiday season the line has been a little wild (yesterday it was literally out the door). I do not fault the fine folks of the USPS at all. They are patient, helpful, and so kind to those that walk up to their counter totally unprepared - which describes quite a few people yesterday. While it can be cumbersome to walk your packages in to this location (if you live near downtown) I often find it a much more enjoyable experience than visiting the sister location on Valmont (lots of grumpy patrons out that way - which can be amusing to witness if you are in the right mood). The Valmont USPS parking lot can often feel like a demolition derby - not to mention turning left onto Valmont when you leave can be near impossible at times. I'll gladly wait in line any day to peruse and purchase the latest coolest forever stamp book!

I have not been to this Post Office in years. A relative on the east coast had sent us a box of…read morebooks, multiple copies fresh of the press that he had written. Not only did the box not get to us, we were sent the labels from the box and they looked like they had been cut off the box with a neat box cutter swipe. Not a stain, not a crease, just the flaps with the labels in perfect condition. It came in a clear plastic bag, the size of a business envelope with an apology from the P.O and a website to get directions for claims. I tried that and discovered the sender needed to do it with proof of value of the contents. So we took pictures of the package and sent via email. He did that much at his end. Today, we got a letter from the USPS offices, asking us to bring the actual remainder of the box to our PO for inspection. We took the little clear plastic envelop to the office we use near our home. The staff there, usually very helpful, refused as our zip is different than theirs so we went to the main city PO which has the same zip as ours. It's downtown on a busy street so we used the nearest parking garage and walked from there on a hot day. The line there is notoriously slow and it was as usual today. The one staff working, midday on a weekday, did not know what to do with it. So he left the counter unattended while he went for help. The apparent manager took over and was incredulous that was all we got. So he took it from us, and said he'd send it for processing and when a determination of cause was made, we would be notified BY MAIL! Believe me, I will do nothing else. The sender had receipt, he's entitled to recourse for insured value and forcing us to use the most inconvenient office to process is ridiculous. The first office could have and should been allowed to do the same thing with the papers. The main PO wasn't even apologetic in any way. The only staff member in a place with 6 windows for service, did not even know how to do it himself and left everyone waiting while getting a manager.

Despite all the negative reviews I read here, I have never had a poor experience with this branch…read more Quite the Contrary I have found every one to be friendly, helpful and efficient. I though, have always tried thus far, to be patient. These good people have a very tough job. Most of the public I view, seem to have the very character flaws they accuse these employees of...go figure.

It's hard to believe that since moving to Boulder city 8 years ago, everyone else except us gets…read moreour mail. I get other people's mail, all my neighbors get my mail. I get mail from areas not even in my area. I always bring the people their mail as it could be extremely important. I did go to the post office and spoke to the post master years ago, and he said, "Lady, these people don't get paid a lot of money." That's not the right answer. When you have a job, if you don't like it, quit, if you stay, try and do your best. It's pathetic that we can't get our mail. It's so bad now that it's affecting the bills we pay. At first, my husband couldn't care less. Now, when our neighbors bring a huge stack of mail, he now understands, but he won't do anything. Who can we call ?

I am thrilled with the kind service I received today over the phone and in person…read more Amazon coordinated a pickup time for a large item that I wasn't able to accommodate and here I am with a large/heavy object to schlep to ups (with a bum knee no less). I called ahead as the box the item came in was a bit damaged and needed some doctoring before it went out. Robbie answered the phone with a smile in his voice and confirmed not only was he happy to help me get the item into their store he'd also help re-box the item. Upon arrival I went in and asked for Robbie and he was quick to help me unload my car of not only the item but also the oversized box. He had remembered my call earlier today and did everything he could to ensure my dream of getting the package boxed/shipped came true. By the time I moved my car and walked back in the item was boxed up and pretty much ready to go & I was offered a receipt. Huge huge thanks to Robbie who showed exemplary customer service and care. Couldn't recommend this UPS location more.

Ive been going to this location for a few years now so I feel I have a handle on this store…read more There have been some good people here, but Ive had more than a few bad experiences here to give this rating. The most recent is where I brought 4 amazon return items and handed over 3 return slips to scan. The attendant only scanned one of them and I spent over a month with amazon to get my refunds. When I called to confirm all were scanned, they assured me that everything was taken care of and if there were any issue, it was on Amazon's side. I firmly believe they blew me off and did not do anything to fix the problem. I will go out of my way from now on to go to another return location and avoid this store when possible. It will be worth it in the long run to avoid all I went through dure to poor customer service at this location.

I think they do a fine job - no complaints. People very friendly and they get the lines thru…read morequickly.

Need to update hours if no one is going to be there. Went in at 4 to drop off packages and all the…read moredoors were locked.