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    US Post Office

    2.0 (41 reviews)
    Closed 8:30 am - 5:30 pm

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    3 months ago

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    5 months ago

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    1 year ago

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    2 years ago

    Keva is AMAZING! Such a joy to work with! Makes a post office trip and wait in line a truly enjoyable experience.

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    3 years ago

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    5 years ago

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    6 years ago

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    4 years ago

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    7 years ago

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    9 years ago

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    7 years ago

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    11 years ago

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    9 years ago

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    7 years ago

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    6 years ago

    Literally the worst postal experience I ever had in my life. Not accommodating at all.

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    9 years ago

    These are very helping people. How many USPS offices respond to phone calls ? Well they do and very politely.

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    7 years ago

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    12 years ago

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    11 years ago

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    6 years ago

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    12 years ago

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    10 years ago

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    11 years ago

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    10 years ago

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    12 years ago

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    11 years ago

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    Review Highlights - US Post Office

    I had to call twice to ask questions and needed info and they made sure to help me with my situation and the problem was resolved fast.

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    United States Post Office

    United States Post Office

    3.1(29 reviews)
    8.9 mi

    Gregory provided excellent customer service. He truly exceeded my expectations. Keep up the…read moreprofessionalism and efficiency!

    Dear credit card, I…read morehave always tried to pay on time, but I am still subjsect to the whims of the bad home delivery services given by my local Grapevine postal service. I have complained before, but nothing ever seems to come from it; almost once a month there is at least one bill I never receive, and last month it was yours. They seem to have great service inside their local office, and I and I hear they are stellar at passport services, but they can't seem to deliver a letter to my apartment complex's mailbox center to save their lives. I recieved this month's bill and realized that I had never received last months. I spoke with one of your customer reps, and because my payment history was otherwise spotless, she agreed to drop the late charge, but I will still need to pay the interest (I don't mind, it was minimal in this instance). So, my thanks to you for that. Just to shoot the breeze on another recent experience, a package I ordered back in March never arrived, but when I emailed the company they told me that the package had been returned to them as having an incomplete address. Apprrently they had to destroy the item that was returned, and create it again to be remailed to me. (Me and the internet, I will double-check the next time I place an online order to be certain that I am getting trackable shipping.) I actually stopped by the office yesterday, and the counter rep said the shipping shouldn't take more that seven days for a package that size. I expect to see it in my mailbox by this coming Saturday. And the office was sold out of Betty White stamps.

    Photos
    United States Post Office - Passport documentation. Children have have their passport renewed every 5 years.

    Passport documentation. Children have have their passport renewed every 5 years.

    United States Post Office - Main door

    Main door

    United States Post Office - Packing center

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    Packing center

    US Post Office - The P.O. Box areas

    US Post Office

    2.0(86 reviews)
    8.1 mi

    In a world that can feel as hectic and disconnected as it does today, this experience truly stood…read moreout in the best way. From the moment I walked in, the level of kindness and patience from the staff was noticeable. All three attendants were great, but Randall especially left a lasting impression. He treated every single customer with genuine care, taking his time and never making anyone feel rushed--even when there were clear language barriers. At one point, an Asian woman was trying to schedule a passport appointment and was struggling to understand the process. Randall didn't brush her off or rush through it--he patiently worked with her, doing everything he could to make sure she understood. I also saw him switch to Spanish to help other customers who weren't fluent in English. That kind of effort and compassion is rare, and it truly matters. The woman at the middle desk was incredibly warm and welcoming, and the gentleman at the end, with glasses, handled a busy line and an overflow of packages with efficiency and professionalism. It's easy to expect basic service, but it's not every day you experience genuine humanity like this. Today reminded me that kindness still exists in everyday places--and it makes all the difference. This was, without a doubt, the best experience I've ever had at a post office. Maybe this review is too deep. Maybe not. I think too many times we hear about the negative experiences and not enough times are we recognizing the good in the world. Even if it was something as simple as kindness and patience at the post office. God bless these people.

    I have had plenty of problems with the Carrollton US Post Office on Josey Lane over the years. But…read morelet me warn you about another way for them to pull the rug out from under you. We've used medium sized Priority Mail boxes for years because we could depend on the fixed price for shipping the box, regardless of the weight. Sure, the rate goes up nearly every year. You can depend on that, too, but the current fixed rate is $21.95 with delivery in 2 to 3 days (or maybe 3 weeks since they sometimes miss the target). We picked up a few boxes, from the lobby, at the same place the post office staff makes them available. We did the addressing, filled it up and asked a friend to take it to the clerk and pay the $21.95 postage. To our surprise, the cost was $34.25 because we used the wrong medium size priority mail box. Did you know there are 2 slightly different medium size priority mail boxes that you could use? I kid you not. It could cost you an additional $12 to send it if you pick up the wrong one. We've never seen the wrong box before. Make sure the box you select has small red lettering that says "FIXED RATE" for the lower $21.95 rate. If it says "MAILING BOX" instead, you'll probably pay more, like we did ($34.25). I can't say for sure that the postal employees intentionally switched the boxes on us customers but the 2 options definitely look too much alike. We won't get fooled again.

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    US Post Office
    US Post Office
    US Post Office

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    US Post Office - postoffices - Updated May 2026

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