quick services, friendly staff. They work efficiently to get through the lines. don't come in too close to closing, if there's already a line they'll lock the door so they're not open 30 mins late. read more

Purposely was turned away from both African-American male employees for asking for a small piece of clear tape to secure down the labels that I just purchased for both of my packages from the machine out front. So they basically would not give a little tiny piece of tape but wanted to force me to buy a $5 to $10 roll of tape because they didn't like my race or age or because I'm nice?! Then they both laughed and smirked and giggled at me as I said that I was not served or helped. Basically, I just went to them to get humiliated. I have too little time to have wasted and get humiliated when I'm trying to ask for help. All I wanted to do was mail off two birthday packages to my friends, but you know the old saying, "No good deed goes unpunished!" And these employees made sure of that! read more

this is the worst post office will never use post office again i have loss package for bussiness cannot get know help from this nasty post office the whole system the post office has the worst system my package was supposed to be delevered on march 5 going on 2 days they cannot tell me when they will deliver mean while it costing me money to rent car at 60 dollars a day for there mistake horrible experice and the do nothing to help you will never use post office ever again read more

I shipped by priority mail. They lost my Christmas gift to a friend. I am trying to file a claim. It will not let me because I do not have receipt for the items I bought. Insurance up to $100 is a big scam since they don't tell you this bit of information. So keep any receipts for your insured packages. read more

Rude manager. I was there a minute after closing. I was wanted to use the self checkout machine but there were no priority boxes and while she was standing there by the locked door. I told her ma there are no boxes please can you hand me a priority box. She absolutely refused. When she let the last customer out I talked to her directly and she rolled her eyes and walked away. I'm like is it our job to stock the priority boxes, geez! Her rudeness is on next level. SMH read more

Got to the door at closing to use the self service kiosk in the lobby. All the supplies were completely empty. Meanwhile...the staff was standing around on the inside...then hurried to lock the door before I could enter. I rang the bell...they looked at me and walked the other way. I didn't expect them to unlock the door (due to safety concerns) but they could have at least acknowledged me. Going to the UPS Store instead. read more

I had an envelope to mail. They told me to buy a roll of tape for $4 because They don't have tape for me to use. I seriously needed one strip about 7 inches. What cheapskates. I walked out and went to another post office that had tape for me to use. Seriously? The girl's attitude was unnecessary. Me standing there ripping off the priority tape because I realized I wasn't shipping priority. Her: "you'll have to buy a roll of tape for $4 because we don't have tape for you to use" in attitude completely unprovoked Me: you don't have tape AT ALL? Her: no Me: cheapskates read more

United States Post Office - Post Offices Near Me - Coppell, Texas

Packages sit here for 10 days before processing to next facility. Paying extra for Priority has No EFFECT WHATSOEVER.

Aside from a convenient location, there's nothing good to say about this post office. The workers are extremely rude, it's hot, very dirty, and you'll wait in line forever. When I think of places that lack good customer service, this place is top of mind. 1 star is me being generous. read more

I've had two packages get lost in the black hole of Coppell facility. Coincidence? Absolutely not. Management doesn't care. Therefore, neither do the employees. Avoid getting any packages shipped through this facility. They just chunk them in the trash. read more

This place is seriously understaffed. I repeatedly have packages in limbo here for days and even weeks. They don't even scan them out. I feel like i can't buy items online because I probably won't get them all because of this distribution center. And to make matters worse they are only 30 minutes from my home!! Serious delays! January 2025. read more

My tax return package has been stuck here for over 3 weeks. Idk why they take so long...hire some competent people please... read more

United States Post Office - Htfu - Post Offices Near Me - Coppell, Texas

Extremely unhelpful and rude staff. I've never been so mistreated by a post office staff member than the Asian lady that works there. I didn't see her name tag, but my gosh! She has some problems. My packages weren't accepted, and she essentially kicked me out because I had my 10 lbs dog with me. My dog had a vet appointment today, thats why I had my dog with me. Today is 100 degrees outside, and I wasn't going to leave him in the car. So, my bad on having my dog, I guess. Regardless, there was no reason for her not to help me out. My business there should've taken maximum of 5 minutes. I had 2 packages to drop off. I didn't get to drop off my packages and was kicked out. EXTREMELY UNHELPFUL and DISAPPOINTING! read more

I had a package shop from California to Texas. The sender was so excited to surprise me. They paid for priority express (next day) & 9 days later I still don't have it. I emailed in regards to it being lost, they stated it never arrived to the Dallas post office (tracking shows it's last destination was this distribution center on 4/11 which was guaranteed delivery date). They then stated the issue was resolved, despite me not having an idea on where my package actually is and why it isn't delivered. I try to use USPS as they need the business, snail mail isn't booming like it used to. But this is the final straw of mishaps. I'll never go through this again and use a different delivery service. read more

United States Post Office - Post Offices Near Me - Coppell, Texas

I went to a scheduled passport appointment for my three month old and was 14 minutes late. The worker would not allow me to have my appointment and called his supervisor Erica over who said the same thing. I took my 10 year old to get a passport on October 25 (TWO MONTHS PRIOR) to the same exact location and they made me wait because three different families who were between thirty minutes to THREE HOURS LATE were seen ahead of me. You can understand my confusion when I was not given the same courtesy today. I am completely appalled that people treat others this way. Especially when a baby is involved. read more

Absolute worst post office ever. If this business wasn't funded by tax payer dollars it would collapse. Never had there been a time that I've come to this post office that there hasn't been a massive line and only one or two clerks. When you do get to the counter the employees are inept and simple and poorly trained. read more

Like many others on this thread, I am never more disappointed than when I see any of my postage going through Coppell. I don't know why this place takes so long to process. Every time I order/ship a package and it goes through this place, it somehow becomes at least week or more late. I just don't understand how this place is run so inefficiently. read more

Huge shoutout to Marcus today for helping get my passport renewal mailed in with tracking information. He offered several suggestions to ensure the application process went smoothly, was very professional and friendly. I could not have had a better experience. read more

You cannot depend on the USPS in Coppell, Texas to perform package pick up. This is the SECOND time in ONE WEEK that no one has shown up to get my packages. That service should be discontinued if they cannot handle it. The main issue seems to be if my normal carrier is off - Antoine is GREAT - when he is working my route. I would like for the postmaster to call my customers and explain why my items are late - seems only fair. And don't bother calling - no one ever answers the phone! I thought Valley Ranch was bad - but Coppell is running a close race. S. R. read more

The slowest customer service ever...and the self-help kiosk is always broken so you have to wait in long lines! Further we paid them to help us with our passports. The passport picture they took and we paid for was rejected by the passport place. Don't they do this all the time???? We had to go to Walgreens and pay again to get new pics and resubmit resulting in lost time. read more

Is there anything less than 1 star? They never answer the phone..... lost mail and can't get anyone to answer the phone

Worst post office terminal of them all.!! My mail HAS to pass thru this USPS they never post anything as it passed thru! NEVER so tracking NEVER works. Iv had tracking labels ripped off at this terminal! But my biggest problem is that ANYTHING that passes thru this post office dosnt get posted or tracked NOTHING! It like this station is invisable. What is the problem with this PO ? Does Nobody supervise anything there? Someone please COME help this post office. The working people in the back really need help. They need to be taught how the Postal System is Suppose to Work. read more

This time the USPS rendered the worst customer service ever! 1. They don't have the adequate mail supplies in their own offices, at least in the two offices I visited: in Irving and in Coppell - Texas. 2. I used the only envelope for Priority Mail available in the Coppell (MacArthur Ave) office, which ended up being the wrong one (the most expensive: Priority Mail Express). I know it was my mistake. So, the envelope was returned. 3. The envelop was water-damaged. The USPS totally ruined the notarized documents inside. 4. I went to the Coppell office to complain. 5. They didn't do anything other than just saying: sorry and goodbye. I felt that they really don't care about their customers. read more

This the worst post office I have ever encountered. I have constantly received other peoples mail. I experienced many lost packages. Some eventually arrived weeks late and some never found. The staff are helpful only when they have to be and are not polite. They act as though customers are a bother. Do not use the Coppell Post office if you can help it. I drop mail at the Coppell Postal Distribution Center boxes or got to Irving or Grapevine. read more

If possible I'd rate them 0 stars. I've only had a PO Box here for one month, and in that month they've lost 4 of my packages ( I've still not received even ONE of them), put completely different peoples mail in my box, and overall have terrible customer service. I witnessed one of the male workers behind the customer service (hah!) desk yelling at a woman a few people in front of me telling her to pay more attention to the changes of a service she'd been using for a while, and when looking in the area to see if they'd made any signs or posted about any changes there was literally nothing there, you wouldn't know until you check out with one of them. So when my turn came up, I had tracking information from a package shipped by UPS to my PO Box, I showed the man this information and he simply said oh we don't accept UPS packages here and asked for the next person in line. LOL. Never in my life have I heard of a post office that doesn't accept mail from a certain carrier WHEN ITS ADDRESSED TO BE SHIPPED TO THAT POST OFFICE AND THAT PO BOX. It really blows my mind, so I head over to the ladies in the back to check on the status and they're much more helpful, but then tell me that the package was returned to sender because I never came to pick up. So how do I pick up a package, when I have no idea that's it's been delivered and there's no package slip left in my box and no notification of any sort that's it's arrived. I had to contact the sender to get the tracking information and that's the only way I knew it was delivered. read more

Through my experience and (apparently many others' as far back as 2015), it's purely bad luck if your package gets re-routed into the distribution center at 951 W Bethel Rd, Coppell, TX 75019. I had several packages of PERISHABLE items scheduled to be delivered from Texas to Florida between October 2020 - January 2021. Like many of the negative reviews, the USPS tracking system updates were regularly updated, that is until they arrived at this Coppell distribution facility. All my packages were sitting in this North Texas facility for at least a week with no updates or tracking information. And these packages were supposed to have been delivered in Florida 10 days ago. I tried to be patient with the pandemic and the holidays etc., but it took more than 10 hours of making phone calls and being placed on hold before I could get case numbers assigned to all the missing packages. Once I got the case numbers, the packages were expedited from Texas to Florida within 3-4 days. However by the time they arrived in Florida, it was already more than 10 days past the expected arrival date and the items HAD ALREADY PERISHED. If my packages were expedited with a case number, then that means the other mailing facilities were able to get the job done once the packages were identified and left the Coppell distribution center. But what does that say about the weeks that those packages spent sitting/rotting in this North Texas facility?! I believe I now have important *time-sensitive* first class priority mail sitting in this same facility, which was supposed to have been delivered to Florida 8 days ago. I looked at the USPS website, which said that the latest that a first-class mail is supposed to arrive is in 4-5 days , no matter where it's shipping from. I've been waiting 8 days and won't be able to receive this letter in time for an important deadline. There's no tracking number for first class priority mail either. Thanks a lot......... It's extremely unacceptable and unprofessional that this facility is still operating given the amount of negative reviews all over the web dating as far back as 2015. And the kicker is: my review isn't going to make any difference; packages are still going to be re-routed into this "black hole of a center" (as someone called it) never to be seen again... read more

Coppell Post Office 75019, The building was dedicated to one of the most impacting Presidents Ronald Reagan numero 40! from the looks of the inside they have not done any renovations since he was in office. Somedays I like to stop my mail....it's too depressing mainly bills so Outa site outa mind! They have a friendly upbeat postmaster aka "Great OZ" that sits behind the big wooden door.....you ring the bell and show him your ID and he runs in the back and hands you your mail you put on hold! I rarely stand in line, usually opt to the machine in the lobby. The new stamps are craz......they print them out to order. no more pretty pictures just black mindcraft looking designs! *This Post Office requires you to make an appointment to apply for or renew US Passports. read more

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I've called 10 times and nobody answers the phone. On my usps tracking I was supposed to get important mail 2 days ago and still nothing. Really nobody can pick up the phone. Guess I will be driving 30 minutes just to figure out what the hell is going on with my mail. Thank so much for your shitty ass service! read more

All the ladies I have dealt with here are super sweet, but the lines are so long but it seems like they go by pretty quick . Especially since I play on my phone while I wait anyways :D They have plenty of supplies if you need them, tape, packages, cards, pens, etc! Of course you will have to pay a lot more here for those items but at least you have that option in case you are in a rush and are needing this quickly. There's also a self service area which you can use to ship certain items, and it's very user friendly! read more

Just a horrible post office. Poorly run. There is always a line out the door and down the hall. Too few employees

I ordered a package from amazon. It was dropped off at this location. Two day priority delivery has turned into 10 and no sign of package. Tracking has stopped. I reordered and guess what? Package was sent to this facility and here we sit again. Package is due today and it's not even showing up on tracking. Says number is invalid. Unbelievable that this has continued at this facility. 12 reviews and 12 are 1 or below. You can't give a negative (-2) rating or I would. read more

If your mail goes here, you can count on it taking a month to receive/send it. They lost a check I mailed for 2 months! This time its a package. Hopefully it doesn't take another 2 months. Ive had 2 other orders from both the UK and China show up faster than this domestic package. Somehow my package, despite being at my local post office a day prior, still ended up at this terrible terrible place. I bet I could cancel my order and place it somewhere else and get it faster and will probably have to do that KNOWING I will never see it from this location. read more

guaranteed 2 day Priority envelope mailed from Hanover PA on 12/29/21, and was to be delivered by 6pm 12/31/21, but is STILL sitting in Coppell, TX distribution center as of this moment, 6:30 pm, 1/3/22. Getting my money back tomorrow read more

What is up with this location? I live in a totally different part of Texas and this is the second time a package of mine has gotten stuck at this location. The first time my package from an online retailer showed as being stuck at this location. The retailer finally resent it to me after a couple of phone calls and a few weeks passed. Right now I have a package I'm sending to another state that is stuck here and should have reached its destination within a couple of days. No wonder USPS is hemorrhaging $ with this type of service! read more

The ladies who work here are kind and patient. I've been coming to this place for 15 years and have oftentimes heard people say the meanest things and treat them so badly, when they're frustrated or packages haven't been delivered or if there are certain rules on sending packages that customers don't like. Like I can't even believe people would talk to ANYONE at all like that. It's crazy how entitled, impatient and uncontrolled people can be. But I've seen the staff take the verbal abuse, calm and controlled. They take care of the customer and move on with their day. So yes, 5 stars for the staff here who have to put up with all you crazy people out there yelling for no reason. On another note, this post office can get pretty busy sometimes and lines are almost always long, but it hasn't been anything too major that has affected service, for me! read more

Worst post office ever. Cancelled hold on mail Thursday and they still haven't delivered it as requested by Tuesday. Self help machine is broken that you use to mail packages also. read more

This place doesn't even deserve the 1 star. Ordered something for a delivery today and this office has shipped it to the wrong office and now our package is not going to arrive in a timely manner for a party tomorrow. People need to learn to do their jobs and understand consumers are waiting for mail to be delivered in a timely manner. It's not brain surgery people! read more

Worst Post Office in America. Often move from kindness to attaganistic. I never go there unless necessary

About every 3rd package I send from this location gets "lost" I mean stolen. And every time I go in to use the kiosk, so I can add insurance for my shipment, it is always temporarily out of service. More like permanently out of service. I would go to any other post office but they are more than likely the same run by people who either don't care or worse just want to steal your stuff. I reported this post office to the postmaster general. We'll see if any thing gets done...but I'm not holding my breath. read more

I went to the main post office in Coppell yesterday at 3:30 PM to However send an international priority mail package. All I needed to do was, get a Priority Mail envelope from there and put in my stuff so that they could give me the USPS Customs Declaration and Dispatch paperwork to fill out so that it could be put onto the envelope that was to be mailed. it didn't need to be weighed as it was a flat rate priced envelope. When I got there, there was only one cashier and I was the only one in line. I couldn't see any Priority Mail envelopes so I asked her if they had any and she said she only had one, which she handed to me. Then she told me that she only one copy of the Declaration and Dispatch paper that I would need to affix onto the envelope which i was going to be mailing. She told me not to make any mistakes as that was the only copy that she had. I asked to buy stamps and she told me thkat they didn't have any stamps. Because there were no other customers in line, I thought that I would be in and out of there but this turned into an hour long because when i looked at my receipt and the timestamp, it read 4:30pm. I can't get over how dysfunctional this post office is. I don't know how a post office cannot have the envelopes or the correct forms. HOW CAN A POST OFFICE NOT HAVE ANY STAMPS TOO.......... read more