It's a typical USPS - long wait times, only 1 or 2 staff members at the counter serving customers while the others are in the back office, staff are never friendly and lack basic customer service skills. That's pretty much the trademark of any USPS location, which is quite sad. The location is spacious and has self service options which makes transactions better without having to interact with the staff. Plenty of parking available and the location is convenient. read more

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Bring a jacket b/c it's freezing and a folding chair b/c if "the supervisor", Tyson, goes in back to look something up to "help" you, he's going home and leaving you standing there freezing for over an hour, is not it! Also, they never answer the phone, like hours and hours no. I don't think that number is actually plugged into a phone. If you must go, hopefully you can go to a different location. read more

This location is horrible, I waited in line for over five minutes just to be told to step aside and wait for a manager just so I can retrieve my mail. Well I stood there waiting to retrieve my mail for another ten minutes making me late to work. I had to leave without getting my mail since I was running late! I absolutely can't wait to pick up my mail so I don't ever have to step foot into this lazy office again read more

The Hispanic supervisor is ill natured and aggressive in demeanor when addressing missing / lost packages. I tried to explain how this would be our 3 time for a pickup that says ready and she was bothered when I tried to explain the issue needs escalation because we never got a pickup notice nor did we ask the facilit's ti hold it .Minutes later we were told it was scanned wrong and we picked it up by this supervisor on a call back . Again I asked for her number and she said I did not give you my name -- goodbye. to hold it instead read more

Great customer service! If you go before 10am Monday - Thursday you can be in and out in about 5 minutes. Usually the same staff thats always extremely helpful and kind. I prefer this location over there others within the Irving/Dallas area. read more

US Post Office - Post Offices Near Me - Irving, Texas

Very busy location, they need more self-service stations or friendlier staff. I've done three visits now and each occasion I was treated like an inconvenience, despite having all forms, labels, etc. always fully ready to go. The plus side is that it's a convenient location, but I'd highly advise only coming if you have some time to spare as the lines can get fairly long. read more

Best customer service I've received at a USPS at 5:45pm on a Monday. These workers deserve much more than what they are being paid.

Terrible customer service specifically from Huyen. She was extremely rude and grumpy. Why work in a post office if you don't have people skills to converse, greet and be friendly. When asked questions snaps back rudely and doesn't not even answer the question but states "do you want to do my job I know what I am doing". Why hire people that are so unhappy to be at work. Whole point is to help customers. Appalled by this behavior. US post offices should train their staff on how to be more kind and friendly. read more

NO STAR AT ALL! Important Documents with check sent more than 30 days, paid extra supposed to be delivery ETA is only 2 days 35 days later the document is still n the post office status says, "PREPARING TO BE DELIVERED". Tried calling their office no answer tried calling USPS Customer Service robot call. For a taxpayer this is not the service we expect! read more

If I could give 0 stars I would! Kelsy, the clerk was nothing but very rude last night! I told her and she had the nerve to walk away saying yeah yeah ooook! I could not read the tracking # because the asian guy crossed it out when circling it. I went back in and Kelsy, the other clerk refused to write it down for me, telling me she could read it! The e last thing she needs to do is work in customer service! She continued being rude! No wonder that place has such bad reviews! read more

This USPS is the worst in DFW area. The staff is so rude and arrogant. I shipped an important package from Irving to Dallas (local package) and its been 7 days and no tracking update on this. They are now asking me to wait for 30 days. What? If it's an important document/check/money order don't use this specific location. Chances of getting lost/stolen: 99%. I have the proof and tracking number that I used this location for shipment and now they want me to wait for a month. DOES IT TAKE 1 MONTH TO SEND A PACKAGE FROM IRVING TO DALLAS? read more

This is the only USPS I ever been to where they have a particular way of doing EVERYTHING. Customer service is ZERO STARS. I always ship with a QR code & purchase their packaging they won't even scan the QR code until the package is sealed and placed on scale. Ridiculous! I've been here 3 times now and it's this way EVERY time EVERY employee. What is wrong with scanning the QR code while I seal so it can speed up the process to get through longer lines? The cherry on top is how incoherent the employees are they're so clueless and don't seem to know how their own job works and what USPS accepts and doesn't accept. Never going here again! Sad because it is in a nice area but the people here clearly hate what they do read more

This post office has terrible service. Residents are expected to follow instructions they give, but they don't follow ours. I was expecting a package, that required a signature that I didn't request, and we weren't home on the date of the first delivery. I completed the form online, requesting redelivery the next day, an included my online signature. Delivery was attempted again, but now the post office will not redeliver, and I have to go to the post office to pick it up. The carrier did not follow the instructions I left yesterday - to text and let us know when someone is on the way to deliver and to respect the signature left on my account. This is so frustrating, but unfortunately, what I've come to expect from this location. read more

10:30am empty place... walked in and approached counter 2 ladies talking didn't acknowledge me. I stood there nothing. they looked over at me and continued their conversation. one of them was on her phone with her mom. Finally "can I help you" as she was talking to her mom on cell phone. read more

If you don't need your package to arrive in a timely manner, USPS can do that for you. If mediocrity is the goal, USPS is your champion. read more

Passport Services: We got a passport for our 9 month old daughter and the lady that assisted us was very helpful. She was punctual with our appointment and answered our questions. **Note: They have the packet for you to fill out there at the counter. Don't bother printing it yourself.** And best of all, her passport arrived in 3 weeks instead of the 6-8! So I would come back here. Packages: Definitely more affordable than UPS and Fedex and for small packages, it's often more affordable than my husband's employer as well. The line is never too long. They don't have a big stamp collection but maybe for the holidays they'll get more. read more

Keeping it 1-star consistent. I wish I could say it was just me, but I felt for everyone in this place. I used the self service postage machine to avoid the "experience". No label printed. Ended u waiting in line to be told "It'll print. You just gotta wait a bit."....Like long enough to wait in this line and make it to the counter and mail this package a bit? Walked back. Waited. Still no label. Walked back and waited in line again. This time she came out from behind the counter and went to the machine. She came back with a label and said "You gotta reach up in there." WTH?!?!?!? Uuummmm, no thank you. I'll keep my hand intact and disease free. Way to pay a attention during that USGOV safety/bloodborne pathogen training ma'am. How about the labels drop like every other self service machine in the US. Good luck public! Stay strong. read more

I went in this evening to mail a package and was disgusted at the way that the employees treated the customers. I think they took at look at me and knew not to try it BUT every other person in there was literally screamed at, packages thrown, told they aren't getting helped, etc. The older Asian man who works at the counter typically acts like he doesn't want to be there but today, his behavior was downright absurd. The Asian lady working the counter was feeding off of his energy and I really felt bad for everyone in there. This location really needs to consider hiring different people to work the counter who has patience dealing with the community. I know if was a Friday evening but that's still no excuse to treat people they way that they did and I really hope the people that were mistreated files a complaint. read more

UPDATE: USPS has lost TWO more of my packages. I've called this post office 4 times. It rings and rings. No one answers and it hangs up after 4 minutes of ringing. Incredibly frustrating to say the least. Worst post office in the area that's FOR SURE. read more

Easily the worst customer service of any post office I've ever been in. I've had multiple issues with this particular Post Office, so much so, that I'm willing to drive an extra 10 minutes to Coppell for service. The laziness & lack of professionalism from this staff is despicable. read more

The bad: the long, long lines and very few employees. You would think that the post office would want to ramp up loyalty and satisfaction since they are hurting due to the world wide web. Not so. This post office is very clean and more than one area to fill out forms. There is also a machine to buy stamps, which is handy. Once you do get up to the desk, the employees have always been cheerful and helpful. I never feel rushed, which is a plus since you do have to stand in a long line. Hire more people, please! read more

Don't even bother calling, they must have the phone locked in a closet because nobody ever answers no matter the time of day.

This post office delivers to my place of employment, and they are by far the worst post office EVER. We have a permit for postage paid mail. When the people at the post office get behind, which is often, they'll hold our postage paid mail. This current time period is getting close to two weeks. When I call to see what's up I've been given every excuse in the book (when someone answers the phone anyway)...we're short staffed, a person is out sick, someone broke their arm, so and so is on vacation, the delivery person's truck broke down. ARGHGHGHGHHG! They have offered to let me come and pick up the mail when they know they can't get it to me when I need it. Hello?! Does someone not see the problem with that statement? The one time I did go pick up the mail I stood in line for over an hour. This has been going on for the almost four years I've worked in Las Colinas. There never seems to be anyone to complain to, because even when you do this still happens time and time again. Thank you Yelp for letting me be able to vent about this place and their lousy costumer service. read more

After my last visit to a post office, I went into this one with lower than usual expectations. Upon entering I immediately observed the Self Service machines were out order. Needless to say, this was not a good start. To make it an even less desirable start, there were already 10 people in line waiting to be served at the counter. Thankfully, there were 3 windows open and the people working them seemed to be in a good mood and engaged enough to keep things moving. There was also someone working the window for mail/package pickup so people needing to perform that task could do so without waiting in the other line. On top of that, the supervisor was visible and apologized for the wait. In addition to this, the supervisor went to each person in line, inquired about their transaction and when necessary provided the proper forms that needed to be completed. I found this to be both helpful and beneficial as it allowed most people to make only one trip to the window. Of course there are always a couple of people who know better than the experts and screw it up for everyone. Counter to some of the other reviews, I found the staff at this location to be friendly. Perhaps it was because it was Friday afternoon but they were very talkative; more than I've experienced at many post offices. If in the area and in need of a post office, I would definitely return to this location. read more

I really have a yenning for a well-run post office with easy access to the 635, sadly I have to purposefully avoid this location and go to Coppell instead. The inside is in absolute shambles, and the package drop off is perpetually full. This, in particular, is maddening, it's open 24/7 with self-service for a reason, but if you can't deposit your packages what good does it do? There are a lot of hard-working USPS employees out there, it is just apparent that this particular branch doesn't embrace that sort of work culture. I've also witnessed some Passport Application nightmares at this locus, and can't imagine relying on them to provide a passport on a tight timeframe. read more

Even when the post office is close you can easily access a self check out for stamps drop envelopes or check your PO Box read more

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I'm in this Post Office about every two weeks or more for various work related stuff, and every time I go in it's usually a pleasure. I've seen several reviews that say that the female staff are rather atrocious; I have to respectfully disagree. Sure, at a glance it might seem that they've got a little bit of an attitude going on, but if you're nice to them they're usually extra nice to you. The line can get pretty long, but the staff are quick and efficient and get you in and out fast no matter the length of the line. Even if I get there and the line is stretched out the door (which means about thirty people are in front of me) I still get out in less than thirty minutes, which, if my math is correct (and it usually is), is about one minute per customer. I'd call that super fast, wouldn't you? Overall, I sort of look forward to my required work trips to this Post Office, because I'll usually have a decent chat with whomever is helping me, which is a refeshing break from my usual office work. Four stars, USPS. Not many branches could achieve that, in my opinion. read more

US Post Office - Post Offices Near Me - Irving, Texas

If you're just going for self-service purposes, then you'll find that this location is open 24 hours for that. Even if the parking lot is empty, you can still walk into the foyer to drop off mail and packages, order stamps from the self service machine, order basic shipping envelopes, and check your PO box. There is also a drive through to drop off mail, so you don't have to get out of your car. read more

Oh man. It got even better. Went back to pick up the key they had to order for us (they never called us to notify they had it in) and the lady that gave it to us said "Welcome to Texas. Vote Red." Common sense is keeping politics out of the workplace especially when talking to customers. I don't care what party you vote for, you can take my blue vote and keep your two cents in your pocket please. read more

horrible service here the girl with ear pods and short cut is very rude and made me fill out the certified mail receipt in full when I normally only add the name of it as my business is sending letters certified she just didn't want to do the 6 I had for her so of course I had to go back in line and wait 30 more minutes smh she couldve just did the certified letters since the name of where it was going was already on the envelope just lazy this is the worse post office I have ever been too and I will never come back read more

The only reason I would go to the post office is to drop off packages. I had to make an appointment for my passport & this was the closest one so I did. Went up to this person (Lisa, black lady, short hair) who made it obvious she didn't like what she was doing by being rude & unwelcoming. Told her about my situation & before I was done she pointed me to some forms that I needed to fill out. She wasn't being clear with her short explanations so I asked for clarification & explained to her some more but she kept saying the same thing until I rephrased it & added what I think she meant & she goes 'yes, like I've been saying all along.' No you didn't. She told me I needed to bring my birth certificate to be mailed with the forms. Her attitude was really throwing me off & I told her plenty of times that she needed to talk to people better. Finally I had it with her attitude & told her she needed better customer service before leaving the place. I ended up calling the actual passport people asking them what I needed & Ms Carol was very polite & very helpful & gave me a list of things I needed. I should have called them first & asked them instead instead of waiting for the post office ppl to tell me what I needed & not get the information at all. Lisa, you suck at your job. If you're not happy & don't want to help customers that need help & are looking to you for help, go find another one. If not, might I suggest 'What can I help you with today?' be the first thing to come out your mouth when people are at your counter. read more

US Post Office - Post Offices Near Me - Irving, Texas

I really want to give them negative stars. Worst donot trust they with any of your mail. They delivered my passport to wrong address and they don't even know where they delivered it to and who? All they replied they can't recover it. Almost 3 years living this area and every week my neighbors hand me mail mail and I hand them theirs. But this time they donot even know where they delivered my passport. read more

I've had to use this post office frequently since the COVID19 shelter in place. They are quick and helpful with all my business mail. read more

Worst service!! They are busy almost always AND understaffed. I m not sure if the poor customer service comes from staff being over worked/frustrated or just people with attitude. read more

I had to drop off a package after 5, was so thankful this facility was open. Here from out of town, received great service during this busy time. Thanks for all you do! read more

It's conveniently located where I live and I used it quite often with no issues. However, for an important mailing of my tax forms, it took LITERALLY ONE MONTH from the day I mailed it to be delivered which was absurd!! read more

And you wonder why the post office stay losing... This location is the perfect example! We came for a 1pm appointment only to find a line waiting because the person is on lunch! Why is the option open for scheduling if it interferes with your lunch schedule. Very unprofessional and the guy at the counter had a even more unprofessionalism as he advised us to wait. How about you have a back up for this lame ass instead so we don't have to. As I sit here a lady walks up upset at the attitude of the counter worker who was carrying on a non-work convo as she was awaiting help. There is ONE bright spot after all.. The one worker that was very helpful to everyone and with a smile and great attitude read more

Man! Can there be employees here that care about what they do? If you have a problem, don't expect it to be resolved ever. And don't try to call, they NEVER answer the phone. I just don't understand how it's so difficult to have enough employees, what am I missing? On the positive side, if you're servicing yourself, then it's great. Buy your own stamps, weigh your own packages, and put your own mail in the slots. The doors are always open (half broken and dirty), but hey, they're open. read more

**Take your business to the Coppell location on Denton Tap** I've lived in Irving for a couple years now and this place is miserable to go to. The line is always long and the service is SSSLLLOOOOWWW. If you go there you have probably interacted with Deadra at some point. I feel like she is always there and never friendly. Honestly she seems pretty miserable. Today was my last visit to the Vally Ranch location. It burns me when I see the USPS post happy go lucky things on facebook about great workers and I've never had even a descent experience here. I also had to go here to get my passport. Whoever helped me was 20 minutes late for the 'appointment' that they demand that you make. Unprofessional and rude service the entire time. read more

The post office grinds my gears and increases my anxiety anyway. But this location is absolutely horrible in terms of customer service and convenience. All of the employees are negative and appear unhappy all the time. read more