No stars...friends and family NOT RECEIVING MAIL…read more Keep on trying ...100 years of poor service... Amazon, Fed Ex, and UPS can deliver in a day... Hope I wasn't sending something important!!!

About 5 months ago I bought 3 baseball caps on eBay and paid almost 108 dollars including shipping…read more eBay said that the package had been left in front of my door by the mail, which is not true. I went to the post office and complained, and they told me to ask my neighbors--what do my neighbors have to do with a package I never received? Later, I bought a New England Patriots jersey on eBay, and the same thing happened. eBay said that the package was left in front of my door, which is not true. I went to the post office and they told me the same thing, to ask my neighbors. This is the second time that this post office has lost my packages. I have a camera in front of my door, and that's why I'm telling you that what they say at the post office is not true.

As soon as I say something nice I get a letter sent back I mailed to a friend a month ago…read more...RIDICULOUS!!!

This is probably my favorite post office in Irving. I do fancy a self-service kiosk, but that's…read moreokay...they've got plenty of people working here and the lines move quickly. Not to mention, they're also open on Saturdays, when I frequent most...woot woot! They have a desk in the foyer that I like to use to get my stuff together before heading to the line. I feel comfy here and that's swell. The post office workers know what they're doing (even when I don't) and that is helpful, because they save me money.

The folks at this little post office in Irving have helped me with my Poshmark business. When I…read moremoved here from El Paso, I moved with four bedrooms worth of clothes, shoes, purses, and it all has to go. I'm keeping just the minimum so I put my stuff on Poshmark the sales have been brisk so every day almost I have to pack up my sales put on the shipping label that Poshmark emails me and take it down to the post office because it won't get there by itself in mail itself lol. These folks see me on the regular and they're always friendly. Thank you folks at the post office for your service.

I switched to this for most of my post office needs after such poor service in other areas…read more Sometimes they open late?. But, Horace and the other lady at the counter are awesome at their job. Keep it up!

It's a typical USPS - long wait times, only 1 or 2 staff members at the counter serving customers…read morewhile the others are in the back office, staff are never friendly and lack basic customer service skills. That's pretty much the trademark of any USPS location, which is quite sad. The location is spacious and has self service options which makes transactions better without having to interact with the staff. Plenty of parking available and the location is convenient.

I have had repeated negative experiences with one particular employee at this USPS location, and…read moreafter today I finally feel the need to say something. The employee's name is Winn. I actually had to ask another employee for her name because, ironically, she was not wearing a visible name tag. Every time I come into this location, Winn is consistently rude, dismissive, and visibly irritated with customers. I have personally seen her roll her eyes, speak to people with an attitude, and make customers feel like they are an inconvenience simply for asking for help. I work in customer service myself, so I understand that not every day is easy, but this kind of behavior toward the public is completely unacceptable, especially when it appears to be a repeated pattern. Today I had a passport appointment scheduled for 12:00 PM. I arrived early around 11:20 to see if there was any possibility of being helped sooner since there were several employees working at the front. I was told that the employee who handles passports was on break, which I understood. I came back around 11:45 and continued waiting. There were multiple employees at the counter, yet no one seemed willing or able to assist with passport appointments, and I was left waiting along with other customers until the one specific employee returned. I understand that employees are entitled to breaks, but if appointments are scheduled for a specific time, management should have proper coverage in place so customers are not left waiting because only one person is apparently able to perform that service. What completely changed my experience was CASSANDRA. She was exceptional. She was kind, professional, welcoming, and genuinely helpful. She made conversation, treated me like a person, and made sure I was taken care of. Her customer service was exactly what you would hope to receive when walking into a public service location. Management should absolutely recognize her because she made up for several frustrating experiences I have had here. At the same time, management seriously needs to address Winn's behavior at the front counter. This is not about one bad interaction. I have witnessed this behavior toward multiple customers on multiple visits, and even people I know who use this location have commented on the same employee's attitude. Customers should not have to walk into a USPS location wondering whether they are going to be treated with disrespect. Winn's repeated behavior should be formally addressed by management, and I genuinely hope this complaint is taken seriously. Cassandra proves that professional, respectful customer service is absolutely possible at this location. I would love to leave 5 stars for Cassandra but I'm leaving one so that this gets attention towards the other employees inattentiveness

waste of time using usps for anything at this point, especially this location. told the staff…read moremember I would just go to ups and get them to make me a label then tried to hold onto the package keep me from being able to leave.

Dear credit card, I…read morehave always tried to pay on time, but I am still subjsect to the whims of the bad home delivery services given by my local Grapevine postal service. I have complained before, but nothing ever seems to come from it; almost once a month there is at least one bill I never receive, and last month it was yours. They seem to have great service inside their local office, and I and I hear they are stellar at passport services, but they can't seem to deliver a letter to my apartment complex's mailbox center to save their lives. I recieved this month's bill and realized that I had never received last months. I spoke with one of your customer reps, and because my payment history was otherwise spotless, she agreed to drop the late charge, but I will still need to pay the interest (I don't mind, it was minimal in this instance). So, my thanks to you for that. Just to shoot the breeze on another recent experience, a package I ordered back in March never arrived, but when I emailed the company they told me that the package had been returned to them as having an incomplete address. Apprrently they had to destroy the item that was returned, and create it again to be remailed to me. (Me and the internet, I will double-check the next time I place an online order to be certain that I am getting trackable shipping.) I actually stopped by the office yesterday, and the counter rep said the shipping shouldn't take more that seven days for a package that size. I expect to see it in my mailbox by this coming Saturday. And the office was sold out of Betty White stamps.

I needed to drop off a parcel using a QR code. Once I arrived, I found plenty of free parking, but…read morethe best part was the super convenient self-service system. I could see a line as I walked in, but just after entering, there was a blue locker-looking machine where I could scan my QR code. The system printed the shipping label for me to attach to my parcel, and then I was able to drop it off right there and then. I simply followed the prompts, selected the parcel size, and one of the available lockers opened automatically to accommodate it. Dropped off, done, and out the door! I was in and out in less than three minutes. No waiting in line, no fuss, no unnecessary interaction -- just a super efficient and straightforward process.

I have a USPS account, but it wouldn't allow me to place a letter in the address where my friend…read moresays there's one. I went in to pay for the package and ask the question of how to write the label online. While waiting in line, I've noticed all the notes on the pixie glass from this worker's station. I mentioned to Marcus that he's so loved and I think he appreciated the compliment. As I was waiting in line, Marcus worked on two customers at a time. When one was finishing up, he asked the next customer to come up. He works very efficiently and fast! I asked Marcus how to write my friend's address next time. He was able to answer it and I'm glad I asked so I can avoid the lines next time. Thanks, Marcus!

Horrible manager at this location. Teejay (doesn't provide last name which is inappropriate) worst…read morecustomer service I have seen which is a shame because the other workers seem amazing. This location no longer delivers to the door apparently and will keep packages for you to then come in and pick up. My door is less than 100 feet from my allotted mail box in my community and randomly after two years packages will now not be delivered? When asked about this change Teejay informed me it was due to Covid precaution. Claiming a Covid precaution in 2023 after not implementing it during the actual pandemic seems extremely fishy. Or a blatant lie. I understand the Christmas rush and the amount of packages but that does not excuse you to make up rules so that your delivery times look better than they are. TAKE MAIL BOXES TO THE DOOOOOOOOOOR TEEJAY is horrible. I'm sorry to the rest of the staff and workers for having to put up with him. Thank you the rest of you for all the work you do.

This postal office has now lost multiple "money" related items being sent to me, and OFFICIALLY as…read moreof today, the mailbox had either been lock-picked, or open by someone else with a key (the only people being the USPS at this location) and ALL mail taken out of the box. Prescriptions, Credit Cards, you name it -- they definitely stepped away with a few more items than I'd have liked. Watch this location, and if you can, send your mail to Las Colinas or one of the other locations.

I'm not sure why this doesn't show up in Yelp yet, so I'm adding it now. This location is only open…read moreMonday through Friday. Absolutely closed on Saturday and Sunday every week. Inside is one dropbox for placing previously addressed and stamped mail. There is also a mailbox outside to drop off mail.

If there would be a minus, i would give 5 minuses…read more.. First, how come there is never anyone actually apearing to be working? It is shut down so you cant buy stamps or mail stuff out. But the warehouse is open, i guess, since I hear music. But noone ever answers the door when you ring the bell, or bang against it. Plus they are open from 9 to 5 with 1 !!!!!!!!!!!!!!!!!!!!! hour lunch break from 1pm to 2pm. I wished I could work those hours! Then the USPS changed stuff, so our office mail does not get mailed PRIOR to 5pm, 5pm is when BUSINESSES usually close you federal people! UGH i just want my stupid package. I so had it with the USPS, I will not send stuff by mail anymore nore do anything with USPS ever again. No wonder it is going belly up.

This is my favorite post office location. It is small, and it closes from 1pm to 2pm for lunch…read more This fact is clearly posted. Teresa is the counter clerk. She is very helpful, friendly, responsive and she even remembers my name and addresses me by it when I enter the door. Best customer serve ever!!