I had a shipping issue with my laptop. The mailman did not…read moredeliver the package and notated that there was no apartment number listed on the box. This was not true so, I had to leave work and head over to the post office to figure out what happened to my package. Long story short, I was able to speak with the Supervisor, Donna Robinson. She assisted me as soon as I explained my story! Called the mailman and asked that he bring my package to the post office straight away. Apparently they've had some issues with him not delivering packages in the past. Anyway, thanks Donna for your superb customer service You were so nice and laid back. I totally appreciate you helping me get the laptop my dad sent me! -LW

No stars...friends and family NOT RECEIVING MAIL…read more Keep on trying ...100 years of poor service... Amazon, Fed Ex, and UPS can deliver in a day... Hope I wasn't sending something important!!!

As soon as I say something nice I get a letter sent back I mailed to a friend a month ago…read more...RIDICULOUS!!!

This is probably my favorite post office in Irving. I do fancy a self-service kiosk, but that's…read moreokay...they've got plenty of people working here and the lines move quickly. Not to mention, they're also open on Saturdays, when I frequent most...woot woot! They have a desk in the foyer that I like to use to get my stuff together before heading to the line. I feel comfy here and that's swell. The post office workers know what they're doing (even when I don't) and that is helpful, because they save me money.

It's a typical USPS - long wait times, only 1 or 2 staff members at the counter serving customers…read morewhile the others are in the back office, staff are never friendly and lack basic customer service skills. That's pretty much the trademark of any USPS location, which is quite sad. The location is spacious and has self service options which makes transactions better without having to interact with the staff. Plenty of parking available and the location is convenient.

I have had repeated negative experiences with one particular employee at this USPS location, and…read moreafter today I finally feel the need to say something. The employee's name is Winn. I actually had to ask another employee for her name because, ironically, she was not wearing a visible name tag. Every time I come into this location, Winn is consistently rude, dismissive, and visibly irritated with customers. I have personally seen her roll her eyes, speak to people with an attitude, and make customers feel like they are an inconvenience simply for asking for help. I work in customer service myself, so I understand that not every day is easy, but this kind of behavior toward the public is completely unacceptable, especially when it appears to be a repeated pattern. Today I had a passport appointment scheduled for 12:00 PM. I arrived early around 11:20 to see if there was any possibility of being helped sooner since there were several employees working at the front. I was told that the employee who handles passports was on break, which I understood. I came back around 11:45 and continued waiting. There were multiple employees at the counter, yet no one seemed willing or able to assist with passport appointments, and I was left waiting along with other customers until the one specific employee returned. I understand that employees are entitled to breaks, but if appointments are scheduled for a specific time, management should have proper coverage in place so customers are not left waiting because only one person is apparently able to perform that service. What completely changed my experience was CASSANDRA. She was exceptional. She was kind, professional, welcoming, and genuinely helpful. She made conversation, treated me like a person, and made sure I was taken care of. Her customer service was exactly what you would hope to receive when walking into a public service location. Management should absolutely recognize her because she made up for several frustrating experiences I have had here. At the same time, management seriously needs to address Winn's behavior at the front counter. This is not about one bad interaction. I have witnessed this behavior toward multiple customers on multiple visits, and even people I know who use this location have commented on the same employee's attitude. Customers should not have to walk into a USPS location wondering whether they are going to be treated with disrespect. Winn's repeated behavior should be formally addressed by management, and I genuinely hope this complaint is taken seriously. Cassandra proves that professional, respectful customer service is absolutely possible at this location. I would love to leave 5 stars for Cassandra but I'm leaving one so that this gets attention towards the other employees inattentiveness

The employees here are NOT helpful and NOT nice. The Hispanics lady only helps Hispanic people-…read moreeven if there are numerous people in line before then. The taller African American lady with short hair literally patronized me for not picking up a certified letter for 2 weeks... lady you work in a post office and do not know my schedule . She put my letters on the table, sat back with attitude and said "that's it." I have never been treated with such disrespect in my life for something so minuscule. She then began to talk about me before I even walked away from the counter!!! ***avoid this post office at all costs.

If you want an excuse for something being received late then use these folks! Every time I get…read moresomething from AMAZON and I see USPS as the carrier I know I won't get it until 3 days after the delivered notification. Don't even try to call and speak with someone they have 40-90 minute call hold times!? Is there only one person answering phones?

I've been here a few times on a Saturday morning and when I come it's quiet, clean and I don't have…read moreto wait long. There tends to be only one person working the front counter on this day. If a person is prepared and have their packages ready to go it won't take you long at the counter or to wait. The parking lot is a decent size but I can see it getting filled up pretty fast if it's a busy day or around the holidays. So my rating can only be for the Saturday's that I come here.

Been in twice on Saturday morning and the customer service was great. Easy in and out to send a…read morepackage.

I am so upset about the service I received from the PO. I had them send a box to Memphis,…read moreTennessee. My cousin never received it. It was a birthday gift. So I went in to have them track my package and it was somewhere in Huntsville, TX. on the side of the road is what he said to me. He gave me a phone # to call to get my 100.00 refund for the insurance claim. No one will answer or respond to my call. What poor service. I will not be using USPS ever again. UPS IS VERY DEPENDENT! I can count on them for better and faster service.

I came to ship an order for my small business, since this location allegedly has a self-serve…read morekiosk. The outer doors were locked when I tried to enter around 6:50pm. So I guess they close the entire building at 5pm. And don't keep the PO box and self-service area available after lobby hours.

I once would tell folks that this was the best postal location hands down. However lately the moral…read moreseems down or maybe they just have employees who are providing poor customer service, but I've gotten where I dislike this location but still come here because they carry the best variety of stamps, opened longer than my local office and this is gonna sound horrible, the customer service here is still better than my local post office. On this evening, I overheard one employee talking to a customer in a very snarky tone. Yes I realize that times have changed however you don't have to make someone feel little by saying things to make them feel stupid. Another lady asked a question and was told that she would need to Google the answer to that. I hope I've just come at a bad time (although it was NOT busy, there were three employees and like four/five customers) and that this isn't the norm to be expected.

I like that this location is open until 10 pm on weekdays, making it very convenient to come for…read moreany last minute shipments such as taxes. While it was empty inside when I stopped by on Friday evening, it was still a little unprofessional for the employee to be on a phone call during my entire transaction (before I got there, during and after I left was the same continuous phone conversation)

I mean, it's my fault for having expectations for the post office, but again I think bare minimum…read moreexpectations should have been met. They don't open on time, ever. I've been here twice and both times I was waiting well after 8:40 for someone to open the door at 8:30. The staff is mehhhh. Not rude, yet not helpful or overly friendly. That's why I give them a 2 instead of a 1. I didn't leave wanting to scream at the top of my lungs in the parking lot, but I also didn't walk away with any of my issues resolved or feeling valued. On my last visit I was given the number for the post master general in my area. I haven't been receiving amazon packages because my mailman is too lazy to walk up to my door to deliver my package. The number the clerk gave me for the postmaster was a Chili's on Vantage rd. Ummmmm. .. . . yeah no. That's not right. I think she did that to give me the cold brush off. You've been warned. Go in with no expectations and prepared to still be disappointed.

DO NOT GO HERE. I REPEAT SAVE YOUR TIME ENERGY AND MONEY!!!!!!!!!!…read more I hope US Post office sees this and I hope the worker that was working on Friday March 11th 2026 at 1:30pm sees this. US Post Office is hiring some BOZOS!!!!! the lady that was working the front desk WOULDNT scan my fiancé's packages because it was too much and there was a "line". My fiancé just left because she would rather keep the peace but Fuck that Do your damn job. It's not that hard to press a button to print a label. Once the worker decided she wasn't in the mood to work she hid in the back while the "line" she mentioned just sat there. Then another I'm guessing newer worker proceeds to come out and say she can't help my fiancé either cause she's "not qualified to work the machine" Damn I didn't know pressing a button was rocket science. Hey US Post Office maybe you guys could compete with the big boys like UPS if you guys didn't hire these NPCs!!!!!!! Literally a newborn child could do a better job than the lady they have on schedule at this location. Worst person you could ever have representing your establishment. Paying someone money that doesn't even do her job. This is why americas economy is failing.

quick services, friendly staff. They work efficiently to get through the lines. don't come in too…read moreclose to closing, if there's already a line they'll lock the door so they're not open 30 mins late.

Purposely was turned away from both African-American male employees for asking for a small piece of…read moreclear tape to secure down the labels that I just purchased for both of my packages from the machine out front. So they basically would not give a little tiny piece of tape but wanted to force me to buy a $5 to $10 roll of tape because they didn't like my race or age or because I'm nice?! Then they both laughed and smirked and giggled at me as I said that I was not served or helped. Basically, I just went to them to get humiliated. I have too little time to have wasted and get humiliated when I'm trying to ask for help. All I wanted to do was mail off two birthday packages to my friends, but you know the old saying, "No good deed goes unpunished!" And these employees made sure of that!