No stars...friends and family NOT RECEIVING MAIL…read more Keep on trying ...100 years of poor service... Amazon, Fed Ex, and UPS can deliver in a day... Hope I wasn't sending something important!!!

USPS 2300 Story Rd. has a self-service drop box and shipping. So far, I like this location. I went…read morein, did my business, and was quickly out. I'll visit them again. Thanks. 10/2024

As soon as I say something nice I get a letter sent back I mailed to a friend a month ago…read more...RIDICULOUS!!!

The staff has always been very patient and helpful. They need better facilities. The place is in…read morebad condition with constant repair needs that receive temporary fixes when they need big upgrades. It's always busy and both staff and the community would benefit from an upgrade.

It's a typical USPS - long wait times, only 1 or 2 staff members at the counter serving customers…read morewhile the others are in the back office, staff are never friendly and lack basic customer service skills. That's pretty much the trademark of any USPS location, which is quite sad. The location is spacious and has self service options which makes transactions better without having to interact with the staff. Plenty of parking available and the location is convenient.

Bring a jacket b/c it's freezing and a folding chair b/c if "the supervisor", Tyson, goes in back…read moreto look something up to "help" you, he's going home and leaving you standing there freezing for over an hour, is not it! Also, they never answer the phone, like hours and hours no. I don't think that number is actually plugged into a phone. If you must go, hopefully you can go to a different location.

The employees here are NOT helpful and NOT nice. The Hispanics lady only helps Hispanic people-…read moreeven if there are numerous people in line before then. The taller African American lady with short hair literally patronized me for not picking up a certified letter for 2 weeks... lady you work in a post office and do not know my schedule . She put my letters on the table, sat back with attitude and said "that's it." I have never been treated with such disrespect in my life for something so minuscule. She then began to talk about me before I even walked away from the counter!!! ***avoid this post office at all costs.

If you want an excuse for something being received late then use these folks! Every time I get…read moresomething from AMAZON and I see USPS as the carrier I know I won't get it until 3 days after the delivered notification. Don't even try to call and speak with someone they have 40-90 minute call hold times!? Is there only one person answering phones?

Been in twice on Saturday morning and the customer service was great. Easy in and out to send a…read morepackage.

As a small business owner, I need access to the self-service kiosk. This location doesn't have one…read moreand in this age I think every USPS needs a self-service kiosk. Not all of us can make it to the post office during the lobby's operational hours. Bummer man.

I came to ship an order for my small business, since this location allegedly has a self-serve…read morekiosk. The outer doors were locked when I tried to enter around 6:50pm. So I guess they close the entire building at 5pm. And don't keep the PO box and self-service area available after lobby hours.

I recently had to ship a package and I found out this was the closest US PS next to me. The service…read morewas very fast and very efficient. The customer service was very kind and I was in and out within about 10 minutes. I will definitely come back here again.

I once would tell folks that this was the best postal location hands down. However lately the moral…read moreseems down or maybe they just have employees who are providing poor customer service, but I've gotten where I dislike this location but still come here because they carry the best variety of stamps, opened longer than my local office and this is gonna sound horrible, the customer service here is still better than my local post office. On this evening, I overheard one employee talking to a customer in a very snarky tone. Yes I realize that times have changed however you don't have to make someone feel little by saying things to make them feel stupid. Another lady asked a question and was told that she would need to Google the answer to that. I hope I've just come at a bad time (although it was NOT busy, there were three employees and like four/five customers) and that this isn't the norm to be expected.

I wish I could get this place 0 stars. I have never been so disrespected by USPS workers in my…read morelife. Or probably any customer facing employee ever. These employees severely need customer facing service training to learn how to use kindness instead of anger, voice raising, and force when helping a customer.

DO NOT GO HERE. I REPEAT SAVE YOUR TIME ENERGY AND MONEY!!!!!!!!!!…read more I hope US Post office sees this and I hope the worker that was working on Friday March 11th 2026 at 1:30pm sees this. US Post Office is hiring some BOZOS!!!!! the lady that was working the front desk WOULDNT scan my fiancé's packages because it was too much and there was a "line". My fiancé just left because she would rather keep the peace but Fuck that Do your damn job. It's not that hard to press a button to print a label. Once the worker decided she wasn't in the mood to work she hid in the back while the "line" she mentioned just sat there. Then another I'm guessing newer worker proceeds to come out and say she can't help my fiancé either cause she's "not qualified to work the machine" Damn I didn't know pressing a button was rocket science. Hey US Post Office maybe you guys could compete with the big boys like UPS if you guys didn't hire these NPCs!!!!!!! Literally a newborn child could do a better job than the lady they have on schedule at this location. Worst person you could ever have representing your establishment. Paying someone money that doesn't even do her job. This is why americas economy is failing.

This location is getting pretty beat up on reviews but I had a great experience. The customer…read moreservice employee was patient, polite and friendly.

quick services, friendly staff. They work efficiently to get through the lines. don't come in too…read moreclose to closing, if there's already a line they'll lock the door so they're not open 30 mins late.

this is the worst post office will never use post office again i have loss package for bussiness…read morecannot get know help from this nasty post office the whole system the post office has the worst system my package was supposed to be delevered on march 5 going on 2 days they cannot tell me when they will deliver mean while it costing me money to rent car at 60 dollars a day for there mistake horrible experice and the do nothing to help you will never use post office ever again