I arrived at this location prior to the doors opening, received a number ticket from a very friendly and efficient employee. I was about 15th in line, but was speaking with a representative by 9:10am, who was extremely helpful and courteous. She provided the form I needed and will file on my behalf. I was expecting to stay there much of the morning, but was on my way home by 9:30. read more

So... We all know government agencies are somewhat nonsensical :) Took a friend to get a replacement for their SS Card, not a bad wait. Here's the kicker, at some point a certified birth certificate is not acceptable? Go figure.. She was told needed a doctor's statement with name & dob signed & stamped!! Kid you not! The response to shock was "I don't know this is you" This says welcome FRAUD. We all know there are bad actors in every profession. So you could create multiple versions of identities. Sent request to Doctor office, stated had to be stamped. Finally got the letter, no stamp (they don't have one) Went right back, 20-25 minutes later process completed. Birth Certificate works to get a passport (at least it did) Can you think of any reason it would not be accepted for replacement SS Card & since when? Oh! If you are trying to get SSD for anyone this after 400+ days. 1st thing I heard when I got a person is well you know Covid-19 backlog! Additional fact this is for Widow's benefits spouse passed 11/2024. recording says 200 days read more

US Social Security Administration - over the top - Public Services & Government Near Me - Dallas, Texas

Service is very rude and dismissive. Would rather drive further than come back to this location. The security guard is the only friendly face and helpful person. read more

The way people are treated at this location is disgusting. I called, was given instructions and followed them - and a supervisor tells me to leave and when I tell her that someone at this location gave me specific instructions she replies with "yeah they don't know". Well perhaps take these moments as teaching opportunities so your staff knows how to operate efficiently. I would drive 3 hours to not go back here. I own a business and would terminate anyone who talked to people the way I heard employees talk to the people waiting. The ss office made a mistake and I was only there bc of that mistake to remedy the situation and get a replacement ss card that is needed on a timeline for my child. And I was polite and followed what I was told - only to be disregarded. It's sad that the people I encountered today at this location are representing our government offices. The standards should be higher . It seems like there isn't even a standard at this office . read more

Went to this location this morning to get my ssc replaced without and appointment. I arrived 20 minutes before they opened and had about 30 people in line ahead of me. They had me in and out within 30 minutes of opening- even with the shut down and not getting paid the employees there were friendly and fast. so impressed by this office today! read more

It's actually pretty organized. The numbers move fast. The window staff were very helpful. You check in at the main kiosk when you walk in. Name changes applications are in the back waiting area to the right but you still have to check in at the front. Glad to have gotten is action item off my check list. read more

Agent raised his voice at me for asking the simple question whether I could get a stamped receipt. His tone was contemptuous. I said don't raise your voice at me sir and he said I was just explaining. I replied, you raised your voice and your tone was contemptuous. And then he just raised it some more. Maybe his job sucks but there's no excuse for treating people like that. I wish I knew a way to report him. read more

Security guards in the waiting area treat people like they are less than human. And nothing is efficient, wasting so much time for everyone involved. Terrible experience read more

Friendly and helpful staff! The building is very well kept and clean and the process was pretty smooth. Was in and out!

Went here to day not for SSN stuff but for a Disability hearing. The place is very quiet. We were the only ones there when we arrived at 0900. A few others came and hour later and it was still quiet. While the hearing was going on, I sat in the waiting area and talked to the individual providing security. He is actually part of Homeland Security, he's not a contract business. Found that interesting. He was a great guy, passed the hour and half pretty fast chatting with him since it wasn't busy. Place is clean. There was another older gentleman on the other side of the sliding glass window answering phones. That was sort of weird actually, he was a bit loud even even with the window closed. Building is nice. Not sure it's age, tho it doesn't look old. Been well kept. Exterior shares a cobblestone drive courtyard with a high rise hotel. It's really pretty out there with all of the trees. If you come here, it's because you have to, it's not a place to recommend as it's not an elective place to attend. Tho, if you do have to come, it's a pleasant experience. read more

People were helpful and knowledgeable ! Plus I was able to get through after Trump's cuts!

MUST HAVE AN APPOINTMENT! I showed up at opening and went straight to a desk. They refused to help me until the day of my appointment 3 weeks from now. Even though nobody was there and there was no line. read more

If you don't have an appointment, don't bother coming. Guy asked me if I had an appointment and I started explaining my situation. He realized I didn't have an appointment, shoved a paper full of numbers and addresses into my hand, and pushed me to go out the door. read more

I believe the man who helped me was named John. He was very knowledgeable and took care of me like I was one of his own family! The wait time without an appointment was less than 30 minutes the Wednesday morning that I went. read more

Way better of an experience than I was expecting! Fast, streamlined, and efficient. I arrived at 8:45AM (15 minutes before they opened) and was the 27th person in line. At 9AM, the doors opened and a security guard stepped out and gave direction for people seeking assistance with social security benefits make one line and name change requests make another line. After we were separated, the workers passed out number cards for us all and reminded everyone that they had to have a mask before entering. After the line started moving into the building, I ended up being first in line for my designated window. I was in and out by 9:06AM! Great service. Maybe not all warm and fuzzy with customer service, but they sure get things done! Bring your mask! read more

I come here with my grandfather. The check in process is pretty simple and it's an ok wait time. My problem with this location is the fact that the security guards are simply rude. If you try asking a question they say "read the signs". which I think is horrible help, especially since a lot of people waiting are much older and struggle to understand what to do. There was also an incident where they watched a lady struggle to walk her husband to the car and just watched the man fall over, no help was offered. When someone called them out to help they said "we can't help you" and continued to watch the man on the ground. Mind you this couple was older. A tip for those who come here, if you can't find a seat because it's full don't sit by the windows or the security guards yell at you in front of everyone that you can't sit there. My grandfather is about 80 and can't stand for long and due to not finding a seat I asked if we could grab a chair from those "closed windows" and they said no. I think more seating is needed with the amount of people that come in here. read more

Actually a great office the best I can remember going to. Check in was easy. They have the forms if you didn't print them ahead of time. Took about 30 minutes at 10am to get my replacement card ordered read more

First visit and I have heard horror stories, well I will have to say not a bad experience at all. Short line out side 10 minutes after opening, given number and brought inside to wait. From pulling into parking lot till seen by a representative wait was not longer than 30 minutes. We were helped By James - JD1 was very helpful and professional. Explained items we did not understand and was so very helpful. He helped us get everything done in one meeting. Thank You SS office in all your help. read more

I was helped by a woman, Shaneen, in the "New Card Department". I went there because I needed to correct some information in the database before I could apply for Medicare. Shannen went above and beyond to assist me by making sure she obtained verification from the state where I was born. She continued to call me about the status and progress of this effort. It was quite a serious matter because I could not apply for benefits until the matter was resolved. It was great to have a person in a government agency give personal attention when really needed. Thank you read more

Pretty seamless process. Was in and out in a hour mid day without an appointment. Staff was friendly and the waiting room was clean.

Overall not to bad if you can hear! It would be nice for seniors to be able to understand what your saying..speakers are not understandable.. your monitors display numbers are very small ..make them bigger so we can see the numbers called! So lhe peakers are not understandable. Fix the speakers & the numbers so we can read them & hear. Don't show the weather report on the monitors.wete hear for social security not the weather report. read more

I've been twice and the staff always has an attitude and they treat you in a bad way.

Forget calling folks. They never pick up. Stayed on line for four hours. Insane! I'm disabled and can't handle a long line. Especially in this heat. I need to have an appointment. Government site is worthless too. Tried to log in and was told the information I put in was wrong. I think I know my name at 62 years of age. Oh! Good luck if you're drivers license was stolen along with your Medicare and Social Security because you have to provide a picture of it online. Waiting for at least 60 days to obtain that from the Department of Motor Vehicles. I guess the people who stole my wallet will have used all my information to establish forged documents and assume my ID and steal my benefits before I will be able to establish my own identity again. read more

I've been calling for 4 weeks trying to make an appointment & have never spoken to a person. Just hung up on!

Calling the social security is a nightmare. I wait and wait for 1 hr no one take the call. Seem like they are lazy ass ppl working there. One hour I got thru the lady said, Hello then she hang up. I was like Wtf wrong with this ppl. Make me piss. read more

I recently came to the social security office to do a name change since I got married. Boy oh boy was I trying to avoid this visit. I actually went once before after I got married on a Friday afternoon and I was there for three hours just to do my name change. I was able to change my name legally. Unfortunately for me, I moved and they were not able to deliver my card so I actually had to come back and get a replacement card.I decided to go on a Wednesday morning at 9:05am and they open at 9:00am. I was done by 9:20!! I thought a miracle happened! I really couldn't believe it. I would say definitely try to go when they open or during the midweek and that way you can be out quickly. By midday it's packed especially so you will definitely be waiting . Thanks social security for restoring my faith in you! read more

Well, spent several hours for someone to answer the phone. They took my name and number then just left me on hold.......or maybe they hung up. They never came back on the phone. Trying to book an appointment - no luck. Getting old shouldn't be a near death experience in trying to collect the benefits we paid into. read more

I have never been more frustrated in my entire life!! I was granted an in-person appointment at this facility to get my name legally restored back to my maiden name after getting a divorce, due to having multiple issues with the mail-in application process for the past 6 months. At my appointment I was told TO MY FACE that my application had been approved and that I should receive my new card within two weeks. I asked TWICE if it was 100% approved, because I need my social security card to be able to get my passport and drivers license renewed. She assured me that I was good to go and had nothing to worry about. Today I received a notice in the mail stating that I had been DENIED. I have called this office now multiple times and have not gotten a call back. This is completely unacceptable. read more

I only visit this place when I need a replacement card. I'm afraid to admit the number of visits because it's been a lot. It's surprising my identity hasn't been stolen yet. Maybe it has - I just don't know... Taking into perspective that this is a government office, my experiences here were not too terrible. It doesn't seem to be too overcrowded considering its centralized location. There is a small little division specifically for people who need SS cards - this is where I'm always hanging out every time I lose my card. When I came here about a week ago, my wait was just a little over an hour, and it consistently stays that way. Bring a book or a phone to stare at to make time flow faster. I did both. Oh, and I was reading "A New Earth" by Eckert Tolle on my last visit. This is probably why I was kind of zen. Look it up, if you don't get what I'm talking about. It can potentially alter your perspective on reality, and perhaps, make you zen during the daunting wait in close proximity to the people you don't want to sit next to. Anyway, I think I just jinxed my Social Security Office experience. Now I should be extra, extra secure about my card. read more

US Social Security Administration - Not too crowded on late morning on Friday. But this is just the SS card division. It's quiet too. Plus, NO KIDS...yet. - Public Services & Government Near Me - Dallas, Texas

Incredibly efficient process, friendly and helpful staff. Would recommend arriving before they open so that you can grab a spot in one of the two lines (based on what you're needing to do). Was the first person in my line and in and out in just 7 minutes. Top notch job by everyone working there, security guard was a hoot! read more

I've been twice in the past year (initially for name change, then today for a lost card). Both times, I've gotten to the office around 8:30am. There have been lines outside designated to replacement cards, and claiming social security checks/filing for SS benefits. This morning, by 8:50, everyone had been assigned a number, and while I was halfway down the line, I was sent to one of the cubicles immediately. The gentleman that helped me was very nice, and efficient. I was out the door at 9:10am. My past experience was the exact same. I can't speak for coming later, but if you're here early, you won't have to wait at all. read more

US Social Security Administration - Apparently someone wasn't happy with the tree outside of the SS office. - Public Services & Government Near Me - Dallas, Texas

The big buff Mexican guard was so rude it was my first time there and I asked him for help and he totally ignored my questions and just said I needed a mask so rude! read more

Soul-crushing but air conditioned lobby and a reasonably efficient process, but loooong waits for quick service. We waited 1 hr 45 min for a 4 minute process at the window. If you like to watch people, this is the place!! read more

US Social Security Administration - Is this hell? - Public Services & Government Near Me - Dallas, Texas

I came here to replace my card and everyone here is super helpful and super welcoming. I was lost and didn't know what I would need but the guard walk me through the steps and asked me to go through the next room . From there I just waited about 15 min. The time I was there, it was not pack so I guess I came in lucky! When my number was called, I went to the designated window and spoke to a man. He was my interviewer and was friendly! His question was "what can I do for you today ?" And listen well I explain what I came for. Quickly, he help me and ask for my driver license. After that, he printed my receipt and I was done! Super friendly, fast and nice! Did not ever expect that! Thanks! read more

This review is solely for Ms. Truong. She was amazing. My wait was 3 hours but she made everything worth it and made it seamless! With great service and knowledge she was worth the wait! read more

Horrible experience. I brung my certified birth certificate and the security outside tried to tell me that I would need to have a certified dental or medical record to receive my social. I've always used my birth certificate so why is there a problem . I couldn't even go into the office to make sure because the security wouldn't let us in the building. read more

Got here at 8:50am. Got out by 9:15am. No appointment. Basically, get here before it opens, don't be scared by the line if people who seem to not understand that standing in the middle if the parking lot is NOT an option and who won't move when you pull your car right up to the to pass. (Seriously...lady in the purple dress that I can only call a fashion misstep...MOVE. YO. BUTT. K, thanks.) Employees were super courteous and helpful. And I'm on my way to one of the fabulous dallas coffee shops now. read more

DO NOT drop important documents through their drop box. Not only did they lose my passport and son's birth certificate, but they also told me it was my fault they're unable to track it because I did not mail everything in. Even though I'm their system it shows they received my documents, that is not considered proof so they told me I was shit out of luck. Make sure you MAIL your documents and stay on their ass. read more

Wao, the worst attention ever. I was trying to get an appointment, oh boy, I had to call several times and when someone took the call I said good morning I have a question and she hanged up on me. I had to call again. We pay taxes for everything even for their salaries and the manager or supervisor doesn't care even for the reviews. I don't know anyone who has a good comment about this place. They rude and doesn't care about the needs of the people. Question: why would I need an appointment for any government location so we don't spread the virus and for the churches, clubs and other businesses places don't need appointments? These places don't spread the virus, maybe! It's insane. We pay taxes so politics make our live worst! read more

I came in for a name change after getting married. I've been dreading this experience, I figured it would take forever. I read online to get there a little early, so I got there at 8:45 and they opened at 9. I came on a Wednesday morning. There was only a short line out the door. They let us in a little early and gave everyone their tickets. New card/replacements go in one line and everyone else in another. The new card line was much shorter! I was one of the first 15 people in the waiting room. I was out of there by 9:11. The man at the front was very nice and informative. The lady who helped me wasn't very friendly, but not rude. That's the only reason I gave 4 stars. I'm very glad this wasn't a miserable experience! Just get there early, even if just a couple mins early. People were flooding in by the time I was leaving. read more