I went in to see if they could rush my order. I spoke with the owner, and explained my situation…read more She was understanding and did everything she could to ensure that my clothes came back as fast as possible. The clothes came out amazing and in time for my event. This is a new business and owner, so you should discard the reviews before 2024. This is my go to dry cleaners now. You should definitely try them out.

I love the service at Family Dry Cleaners. I brought in a jumper 20 minutes late and missed the van…read morethat picks up the cleaning for same day returns. I was surprised and very pleased when one of the owners offered to take my cleaning and still have it before closing so I could make my event. I received a call my jumper was ready two hours before my scheduled event. The price was very reasonable. Thanks, Family Dry Cleaners you're the best. I will be back soon!!!!!

I dropped a pair of Ariats off and they when i got them they were amazingly starched and crease…read moredefinitely will be taking rest of my pants back 10/10 recommend $7 bucks for them to get starched

We have been using this establishment for over 10 years and except one hiccup we have always had…read moreexceptional customer service and professional work! Only issue was I took a stained linen shirt to be cleaned and it came out a completely different shade. The owner took time to explain that because I had previously used stain remover on it ( a no-no with dry clean only items) the chemical reaction caused the color change! She refunded the charge!

Awesome help! Owner on their off day came out to help measure for alterations!…read more Great communication and friendly.

From the owner: As a local, family owned dry cleaner, we foster a welcoming environment, treating customers with…read morecare and professionalism. Our molecular approach and insurance impeccable service, addressing spots, tough things, and other dry cleaning needs.

They do a decent job, but the customer service leaves a bit to be desired. Never dropped off…read moreclothes at a cleaners on a Thursday and they tell you pickup will be Monday after 5pm. The last order was almost double what I'd normally pay in North Dallas. It will be cheaper to drive my clothes back to the other side of town than to go back here.

Clean, staff was great and efficient. Will definitely return. Prices seems a bit higher than…read moreexpected, I had four items dry cleaned, all new still had the tags on them so wasn't dirty per say but it was $20 so basically, $5 an item.

I have been doing business with this dry cleaner for several years. I used to live near them but…read moremoved about 20 minutes away a few years ago. I continued to do business with them over the last years even though they are out of my way, and there are other dry cleaners near me. The last time I was in, I was told that I would have to pre-pay from now on because I left some things there longer than I had realized on the previous visit. I am upset because why would I pre-pay for a service that could be botched or my items could be lost? Instead of the owner updating his establishment so that customers can receive text messages when their items are ready, he would rather penalize establish customers with pre-pay policies. Needless to say I won't be returning although I have been doing business with this establishment for over 10 years. I understand that when we leave items a long time it cost him space and money, but the way to take care of your customers and your business is to upgrade your system, not penalize your customers who have paid your bills for years.

No way this place is just 1 star -- it's easily a 5-star establishment…read more Dryclean USA is professional, consistent, and impressively fast. One of the few cleaners that actually does everything onsite, they offer true same-day service without tacking on extra fees -- just drop off before 9am. That's a huge deal, especially since I regularly bring in large bags of clothes. Their prices are surprisingly affordable -- better than most cleaners I've used in the past -- and the quality never suffers. A++++ service. Highly recommended.

I took one pantsuit and one velvet long dress there to be drycleaned. We went on a cruise, I danced…read moreall night. The dressed smelled like it too. I took my items there on Saturday, asian guy informed me they would be ready on Monday. I waited until Tuesday picked up my items. They still smelled like outside, the same smell as when I dropped them off. Theydid nothing to the dress nor pantsuit. I donated $20, I will never be back.

They also own the horribly filthy laundromat two doors down…read more I just wanted to wash comforters and since they're large I went to the nearest laundromat. Apparently there's no one that cleans or repairs broken machines, so you enter $4 to find out the washer isn't working. Then you find one that starts to work and then you notice the door is locked, it's spinning, but no water is going into the machine. So you have to wait until it stops. I went into the restroom to look for a paper towel to wipe the sticky crap off of the table and there was a huge hole in the floor and the toilet and sink were black with dirt. It's beyond nasty.

I would like to begin this review by stating that I have been a loyal customer of this…read moreestablishment for over five years. During that time, their service has generally met expectations--sufficient to keep me returning. In particular, their work on alterations, even on short notice, has been commendable. I am a familiar face, and several part-time employees even address me by name. Unfortunately, my recent experience with the family owners has fallen far below acceptable standards and has made me question the value they place on their customers. As per my usual routine, I dropped off a pair of pants for alteration and a shirt for dry cleaning. Upon returning a week later, I found that the pants had been carelessly placed on a hanger, and more concerningly, the stitching was done incorrectly (Mistake #1). I was surprised by the oversight and brought it to the attention of the employee at the counter. To her credit, she attempted to correct what appeared to be an extra stitch while I waited. However, I was on my way to work and asked if she could call me once the issue was resolved--a reasonable request under the circumstances. A full week passed with no follow-up call (Mistake #2). I returned to the shop this morning and brought the issue to the attention of one of the owners, the mother. She has completed many of my previous alterations. However, she repeatedly dismissed my concern, saying, "It's not a big deal," and asked whether I had paid for the service--never once offering an apology (Mistake #3). I replied that, in fact, it was a big deal, and expressed my frustration at being inconvenienced and still expected to pay for substandard service. Still hoping for resolution, I suggested that I should not be charged due to the mishandling. Her response was, "It's up to you, but if you don't want to pay, please don't come back to my shop." This response was not only dismissive but deeply offensive given our longstanding customer relationship. I then turned to her son, who I understand is the primary owner, expecting a more professional approach. Instead, he echoed her sentiments and remarked, "If you were at a car dealership, you'd still pay for the service," implying the correction nullified the original error (Mistake #4). At that point, it became abundantly clear that they placed more value on a $9 ticket than on five years of continued patronage. I stated I would pay for the ticket and would not be returning. In response, the owner said, "No, don't worry about paying--we don't need customers like you," (Mistake #5). What could have been a simple matter resolved with a sincere apology turned into a display of poor customer service and disregard for loyalty (Mistake #6). Sadly, this experience confirms that customer satisfaction is not a priority for this business. I am disappointed and will not be returning. In the absence of lower rating options, I rated a 1 star.

Well i have used this dry cleaners for a year now. I brought in three trousers, and the total for…read morethe cleaning is 9.06. The young kid behind the counter, said it will cost me an additional .50 just to use my debit card. He said you cannot pay with a debit card if your purchase is lower than ten dollars. I was more shocked that they are charging me to patronize their establishment. I will never bring my clothes here again

My ABSOLUTE favorite dry cleaning establishment. It's no secret I obviously love dry cleaners so…read moremuch I should purchase my own. I use different cleaners for certain items. I was shocked to see the low rating on this cleaners. I have been using this dry cleaners for 13 years with no issues. They dry cleaned ALL my daughters prom dresses and special occasions dresses with great care. They even took special care of her wedding gown last year. My son lives in Waxahachie and still uses them for his shirts, jeans, shorts and suits. I have continually used them for all my fine delicates and lace wear, and my items are returned in prestige care. Extremely friendly staff and a joy to visit, they somehow know me by my name??? Try them, they are always busy and you won't be disappointed.

I had such a horrible experience at this dry cleaners in Red Oak. I took in 7 dress shirts and 3…read moreslacks and they returned only 6 shirts. I have called over a week to speak to the owner and he/she has not returned any of my calls. The shirt missing happened to be a brand new banana republic shirt my husband got for Christmas. To add insult to injury the manager had a horrible attitude, poor customer service, and had the audacity to raise her voice at me to tell me I was mistaken when if fact she checked me out, counted the shirts in front of me AND charged me for 7 shirts!! I am beyond flabbergasted on their horrible service and no return phone call. I thought to wait at least a week to write a review and see if they were going to address the issue, however it seems like they don't care about mistakes made on their part. Awful business and poor management.

Service has really gone down with the new owners . Prices are also now higher …read more Not sure if it's just a learning curve or what to expect going forward but it is not the same as what we had become accustomed to in the past

David sold the business and it is no longer FUBU and they've raised prices. I drove out of my way…read moreto come to this specific dry cleaners to support the community, if I'm going to pay a premium for dry cleaning with no impact, I'll just use the 20 or so cleaners closer to my house.

I only used this cleaners 1 time and once was too many times!!!!!!! I took my coat in for…read morealterations on the hem of sleeve.What should have been a simple easy fix! It was a horrible experience. A week later,I picked my coat up from cleaners.One sleeve was normal length the other was 3/4 length!!! I was in shock,that I was presented my jacket like this.With no explanation whatsoever. Matter of fact,Anna tried to insist my jacket was like that when I dropped it off!Which defies common sense!!!Anna claimed She would make sure it's repaired.I don't know what idiot they have doing alterations,When I received my coat back the sleeves had been cut off and Still had the nerve to give me my coat back in that shape....I don't know if someone is blind doing the alterations or 100 years old or just inadequate....Anna didn't offer any compensation or refund!!I will file this complaint further.

Clothes is always ready the same day or the next day. Reasonable prices. Clothes comes out clean &…read morepressed neatly.