I'm not sure why there are 2 UPS stores so close together in this part of town, but it benefits me…read moreso I won't complain! This location is easier to access than it's Lakeside counterpart, making it my first choice. I also don't know why Amazon no longer gives me the option to take my returns to the nearest Kohl's (which I had been doing forever). But since they only list UPS stores now, I found myself here. The one employee working was friendly and quick to assist me with my return. Shortly after I left, I got a notification that it was accepted by Amazon. It was such a hassle free process that I will gladly use this store in the future when I need to ship something.

I've always come to this store because the customer service has been great, which is why this…read moreexperience was so disappointing. I was just charged $2.18 to print a UPS label. It already felt excessive when it was $1, but this increase is unreasonable for a single sheet of paper. It honestly feels like a rip-off. Unfortunately, this pricing change has lost me as a customer. There are other UPS locations nearby that don't charge nearly as much for the same service, and I'll be taking my business there moving forward.

Great service, extra touches in the storefront, and efficient staff…read more I just needed to drop off a DHL shipment but this shop was a delight.

I've been a customer for at least 6+ years and very happy with service and ability to get…read morenotifications when mail or packages arrive. If you are local to Flower Mound area and need a great mail box service, packages sent out, then In The Box Pack & Ship is the local business you want to support.

just with another 5 star because they deserve to see how awesome they are. This is the nicest,…read morefastest, most customer service oriented store really of any genre but certainly in shipping... the staff are so kind and upbeat and helpful and I marvel at that because I know most people coming in to ship things can be impatient and in a rush... they also do a phenomenal job with printing, I love coming here!

Usually when I drop at this location they're very friendly and helpful. Today I walked in and…read morestood at a counter while one woman sat on the floor working and another talked to her. No greeting. No acknowledgment that I was there. I walked to a counter closer thinking maybe I'm in the wrong line. The woman behind the counter just continued clearing off her workspace. Again... no greeting or even eye contact. She just ignored me. I smiled at her and nothing. A man then walked in and did the same thing. He spoke up after a few minutes and said... is this the correct line. The woman working on the floor said let me finish this then I'll get to you. The agent behind the counter then looked at me and said are you just dropping off. I replied No, I need to have this scanned. She turned around and continued what she was doing. At this point I do not trust my package will be handled correctly so I just said I fell I'll send this later. Then turned around and walked out. I probably made her day... she didn't have to help a customer.

Excellent service at this location! All employees are friendly and try very hard to be as helpful &…read moreexpeditious as possible. While most of my business there is Amazon returns, I've also purchased mailing materials, made copies and shipped Christmas packages. They have a great team in place at this location.

I've been a long-time customer who originally started coming in for Amazon returns. Over the years…read moreI even got a mailbox here and ordered business cards. However, recent changes have been incredibly frustrating. Despite being paid by Amazon to handle these returns, the store now charges two dollars for tape and two dollars to print a label that Amazon already provides. Other retailers like Kohl's, Whole Foods, and Staples make it truly convenient, free of charge, and require no prepackaging at all. That's what good customer service looks like. Because of these nickel-and-diming fees, I'll be taking my business elsewhere from now on

Doug is easy to work with and they do great work on my product labels. I feel like a valued…read morecustomer working with PPS.

I had a very last minute need for 75 postcard sized copies. I called up and they were so kind and…read morewere able to get my order completed within 24hrs. And the prices can't beat! Will definitely be a repeat customer!

So helpful and quick. Will come more often! Dropped off a…read morereturn and was I prepared. The man working was so helpful with what I needed. Thank you.

I've been here twice now, always have good and friendly service. Staff is attentive and prompt.read more

Consistent, professional, accurate service that never disappoints. Thank you for being the go-to…read moreplace in our neighborhood!

I stopped by this UPS Store today with several Amazon returns, and it was a bit chaotic on my end…read more The staff was incredibly patient, kind, and helpful throughout the entire process. They gave me plenty of time to sort through my items without making me feel rushed and made the whole experience much less stressful. Excellent customer service and a friendly team--I really appreciated their professionalism and patience. Thank you!