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    Oz Fulfillment

    5.0 (1 review)
    Open 8:00 am - 5:00 pm

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    7 years ago

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    The UPS Store

    The UPS Store

    (39 reviews)

    North Dallas

    I am writing to formally express my dissatisfaction with the service I received at UPS Store #3275…read more I have been a loyal UPS customer for years and frequently visit the location near my home, where I always receive friendly, efficient service. Unfortunately, my recent experience at Store #3275 was the complete opposite and left me extremely disappointed. While running errands in the area, I decided to drop off two prepaid packages at this location. Upon entering the store, the associate greeted me with an eye roll and an unprofessional tone, asking, "For drop-off, how can I help you?" I explained that both packages already had shipping labels attached but needed a strip of tape across the top to secure them. I was informed that there would be a $1 charge per box for the tape. I politely asked if this was store policy, as I have never been charged for a small piece of tape at any other UPS location. The associate responded rudely, but I went ahead and paid the fee and received a receipt. When I asked for a shipping receipt, I was told in a condescending tone that I had already been given one. After clarifying that I needed the drop-off/shipping confirmation, the associate responded curtly before finally providing it. This experience was unprofessional, unpleasant, and far below the level of service I've come to expect from UPS. I will not be returning to this location and will continue to use my usual store, UPS Store #5252, where customer service is consistently excellent. I wanted to bring this incident to your attention so appropriate action can be taken to ensure customers receive respectful and professional treatment at all UPS locations.

    I went in needing to ship a box to my daughter. I told the man working that I needed to buy a box…read moreand showed him what size from an example of another box. He brought out a box twice a size. I told him it was too big and he said just try it and proceeded to tape up the bottom. After I loaded it, there was still plenty of room. But I had to use it anyway. He then told me it would be $58 to ship. When I went to pay for it, the total said over $70. When I questioned this, he said the box was 12.99. I would've never bought the box had I known it was 12.99. He never said anything, and he quickly taped it up giving me no choice. When I told him that he said you wanted to buy a box, I'm sure you knew how expensive it was because you didn't want us to pack it for you. What does that even mean? Also, who the heck charges $13 for a small box? It's absolutely ridiculous and the last time I'll ever go there!

    Oz Fulfillment - packingservices - Updated May 2026

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