This is the only UPS that I go to to do my Amazon returns. Everybody in there are so friendly and I can get in and out of their real quick.

I'm extremely disappointed and upset with UPS after what happened with the delivery of my new iPhone. The package was supposed to be handed to my mom, but UPS gave it to a completely different person. This person had my mom's name on an ID, along with his own picture, and he also had the tracking number. What makes this even more concerning is that UPS employees admitted that my mom's name was clearly a very feminine name and that the situation felt suspicious or "off" yet they still handed the package over to him anyway. This is completely unacceptable, especially for an expensive and personal item like a new iPhone. If the situation seemed suspicious enough for the employee to question it, the package should not have been released. What concerns me most is the security issue this exposes. If someone can simply put another person's name on an ID, provide the tracking number, and receive their package despite obvious discrepancies, then this could happen to anyone. UPS needs to seriously review and improve its delivery and ID verification procedures. A tracking number and a name on an ID should not be enough when the person presenting the ID clearly does not match the expected recipient. I hope UPS takes this seriously and changes its protocol so other customers don't have to experience what we went through. We trusted UPS to safely deliver our package, and they failed to do that. They need to do better read more

The service was great & fast. Very courteous service and quality Thank you and we will use this location in the future read more

Friendly and efficient! Not too crazy busy when I went during Xmas holidays. Stress free environment.

Service has always been Excellent, never lost a package always Delivered on Time My Packages have always been Wrapped and Handled with Care. I have Been Using UPS for Many Years Now and will continue to use Them read more

I like this location of the UPS store. It's on Midway Rd so it's really convenient to get to. They have a shared parking lot with a few other "quick stop" businesses, so there's always ample parking. Up front parking available even at 5/5:30pm read more

The UPS Store - Shipping Centers Near Me - Farmers Branch, Texas

If you use this location, please make sure that the person behind the counter entered the correct address. My package left this location with the incorrect address. I inquired about the location of said package after 1 week (3days guaranteed) and I was told that drivers don't always scan the packages when they leave because sometimes there are too many. Wait, what? My package was going to a rural address so they somehow figured it out. Oh, and if you have an insurance claim, you have to prove that the package was worth the insurance. With a picture? A note from my mom? A receipt? read more

Wow. Alex and the team at UPS were amazing. I went in today with a box of donation items I was intending to ship. The box was in a sad state. Alex took the extra time to help me get it all taped up properly. And - it turns out the box has to be sent via Fed Ex (which he knew before he helped me). The people at this store always go the extra step to take care of their customers, which is why this shopping center gets my business. Even when they don't get my business, they are awesome people. Thank you for the outstanding customer service today, and everyday! read more

I had quite a bit of fabric I needed to get to CA and I chose to drive to this location from Harry Hines because it got such good reviews. The guy I spoke to at first seemed a little hesitant but when I explained what I needed, he was able to figure out what to do and assured me everything would be okay. I felt confident & reassured to leave my shipment with him. Sure enough, my fabric arrived when I expected it to and all unharmed. Thank you thank you thank you for helping me with a dream sofa I've wanted for a very long time! read more

Very helpful and they always have a notary on duty. Which is hard to find, when I need one. Cute cards . Line moves quickly!

The best place to ship from! Everytime I come here the employees are so kind and helpful. It's so rare to receive kindness from a postal worker and they go out of their way to be helpful. By far the best business to work with when I'm shipping packages. read more

I went to this UPS store because I was returning a package to Adidas, I kept the box where my items came in and used it to return the unwanted items (based on instructions). I was told that the box was not going to hold and the man that was there tried to up sell me a new box for 7.00 or 8.00 dollars. I told him no that I just needed some tape, then he told me "my guess is that you are going to need a lot of tape so it will be 3.00 dollars for the tape" needles to say, I laughed and went to another UPS location where they helped me and not tried to rip me off. (The package made back to Adidas with no issues) read more

This is the closest UPS store next to my place and I love coming here to drop off Amazon returns and to send any kind of mail. The staff makes sure that you are taken care of and I never had to wait more than 5 minutes in line. read more

I was so upset my package was damaged enroute (not the stores fault). I was so frustrated with the corporate customer service, but the manager at The UPS Store 3589 was so amazing to work with! He made me feel heard and took my feelings 100% into consideration! He took care of everything, filing the claim for me and getting a refund for my damaged items! Thank you for all your help!! read more

I went here yesterday and, the staff were really friendly and helpful in sending my package! I will definitely be coming here in the future. The store was really clean as well. read more

Where do I start?...... by far the best customer service I've ever got at a UPS Store. I will always come here for all of my shipping and business needs. Alex went above and beyond to help me package my rug to ship safety and protected. While in the store I heard all of the staff including the owner addressing guest by name and being very personable. I would recommend to family and friends. read more

I have been to this store twice now and I love it! Both of the guys are super helpful, courteous and even funny! The manager remembers customers names... hard to find businesses like that nowadays!! read more

I went to this location to ship back some equipment to AT&T. The manager was very nice and got everything scanned and ready for shipment in under 5 minutes. This UPS store is very well organized, clean, and the employees are extremely courteous. You just don't get that kind of customer service much anymore. read more

Unlike many UPS stores, when you drop off a prepaid package, they don't act like you're robbing them. They'll even tape a box shut for you at no charge. My only complaint is that they don't stock supplies for you to do your own overnight letters. read more

I come here frequently to send packages because they're so great. Everyone I've talked to is very nice, very informative, and they always take care of me. read more

Yesterday evening we had the pleasure of dealing with Brianna at this location. After about 15 mins of leaving the store we got a call from her saying that my boyfriend left his wallet at the counter! She graciously offered to hold it and even stay after hours so we can come back and get it. I turned around immediately and rushed back to get it and once I got to the store, I was greeted by a smiling Brianna who was as she as sweet as she could be. I am so thankful for her! I explained that along with credit cards, cash, and his police badge inside, I was more thankful that she caught our mistake because we live a hour away and had plans to leave the state for vacation the following day. She just kept her smile and wished us safe travels. I hope this store realizes what I true blessing they have employed at this store! We are forever thankful for her and her kind heart. read more

These guys are great. It is kind of like going to Cheers since the owner and his wife seem to know most folks names. The staff is responsive and well trained. read more

Great store, staff is always welcoming the store is always arranged and clean, letters and packages always arrives to their destinations and the pricing is not too high, way better than ground mail or any other mail companies! read more

I took a large framed print into UPS to have shipped to LA. I was very worried. The print could not be replaced. Sundeep did a amazing job of wrapping the frame in 2boxes with lots of bubble wrap. It arrived in perfect condition. I then took in two framed graduation certificates that I needed to get to LA. Again the frames were wrapped very careful and professionally and they arrived in LA is perfect condition. All that being said I will not every worry about getting the odd shaped items shipped. Thanks again for getting my items to my daughter in perfect condition. 5 stars read more

I went in this morning with a box of sweets I wanted to overnight and the guy working (owner I think) quickly found a box and stuffed it for me and sent me on my way! The whole transaction took less than 5 minutes! Easiest package I've ever shipped! read more

I am taking the time to write this review because a store that provides such excellent service deserves the kudos. Following my mother's death, I took a standing clock to be shipped to me in Seattle, WA. The clock had small glass shelves, a pendulum and other small pieces on and in it. Mr. Patel and his staff clearly took the utmost care in taking off some of the parts which was necessary in order to properly pack every inch of it for delivery. It arrived in a timely manner and was in perfect condition. Given its sentimental value, I was concerned about leaving the clock in their hands. I was beyond pleased. I am so very grateful. Terrific people, terrific work. Kudos! read more