In a world that can feel as hectic and disconnected as it does today, this experience truly stood out in the best way. From the moment I walked in, the level of kindness and patience from the staff was noticeable. All three attendants were great, but Randall especially left a lasting impression. He treated every single customer with genuine care, taking his time and never making anyone feel rushed--even when there were clear language barriers. At one point, an Asian woman was trying to schedule a passport appointment and was struggling to understand the process. Randall didn't brush her off or rush through it--he patiently worked with her, doing everything he could to make sure she understood. I also saw him switch to Spanish to help other customers who weren't fluent in English. That kind of effort and compassion is rare, and it truly matters. The woman at the middle desk was incredibly warm and welcoming, and the gentleman at the end, with glasses, handled a busy line and an overflow of packages with efficiency and professionalism. It's easy to expect basic service, but it's not every day you experience genuine humanity like this. Today reminded me that kindness still exists in everyday places--and it makes all the difference. This was, without a doubt, the best experience I've ever had at a post office. Maybe this review is too deep. Maybe not. I think too many times we hear about the negative experiences and not enough times are we recognizing the good in the world. Even if it was something as simple as kindness and patience at the post office. God bless these people. read more

I have had plenty of problems with the Carrollton US Post Office on Josey Lane over the years. But let me warn you about another way for them to pull the rug out from under you. We've used medium sized Priority Mail boxes for years because we could depend on the fixed price for shipping the box, regardless of the weight. Sure, the rate goes up nearly every year. You can depend on that, too, but the current fixed rate is $21.95 with delivery in 2 to 3 days (or maybe 3 weeks since they sometimes miss the target). We picked up a few boxes, from the lobby, at the same place the post office staff makes them available. We did the addressing, filled it up and asked a friend to take it to the clerk and pay the $21.95 postage. To our surprise, the cost was $34.25 because we used the wrong medium size priority mail box. Did you know there are 2 slightly different medium size priority mail boxes that you could use? I kid you not. It could cost you an additional $12 to send it if you pick up the wrong one. We've never seen the wrong box before. Make sure the box you select has small red lettering that says "FIXED RATE" for the lower $21.95 rate. If it says "MAILING BOX" instead, you'll probably pay more, like we did ($34.25). I can't say for sure that the postal employees intentionally switched the boxes on us customers but the 2 options definitely look too much alike. We won't get fooled again. read more

US Post Office - Post Offices Near Me - Carrollton, Texas

USPS Website says passport walk-ins welcome saturday 12-3. They did not fulfill that and claimed they do not do passports on saturday. Please update your website read more

Delivered items to this location on June 9th. As of June 16th, the items have yet to be scanned or shipped besides one that I dropped off with that bunch of packages. Makes zero sense. read more

The self service kiosk is out of order, the package drop off has been out of order for months. Now only 1 employee can work because the other machines don't work and the line is all the way to the door. Facility is also dirty and unkept. Would love for the Postmaster to come by and say he is proud of this location. read more

US Post Office - Been broken for months - Post Offices Near Me - Carrollton, Texas

had a " attempted delivery " notice when it needed a authorized recipient but still only went to mail box which would never be able to be delivered every time i have something come in through usps they cause problems every time DO NOT RECOMMEND USING THIS SHI#Y service read more

Customer service is a joke. They are rude and not helpful at all. One short man takes the cake at being rude and completely unhelpful. Worst customer service or politeness at all. read more

Been having several packages NOT delivered.Showing on tracking number that it has arrived in mailbox,but that is NOT the case Even had mail delivery issues at my Carrollton home. Been very frustrated and annoyed.I have several medications that I have to have on time.I also,,had to have eBay refund 2 of my packages.Very worried whenever I order mail deliveries to my.home and post office.I should always feel confident,that my packages are safe once they arrivein your hands.You need to hire more competent employees.This is RIDICULOUS!!! read more

Worst usps I've ever been too. Worst dint recommend to anyone. Huge lines and rude customer service

Employee attitude. Very rude people at the Josey location. Or there is not one Employee at the front, we yelled, 'Anybody home?' and no one responded. Post office was open but where are the employees? read more

The staff is extremely rude and they do the bare minimum to run their office. I pay over $120 a month for a PO box that NEVER gets my packages. When i have a slip to pick up small packages that can easily fit, they make me wait in the longest line instead of having somebody help at the pick up window. AND, The packages are always in the back, yet certain employees Dont want to look for it and say "its not here"Then i come back the next day for a different worker to actually find it and it almost was sent back. Literally the worst post office. I always leave here upset. read more

Put a key in my mailbox so I can get my package. If people get off a 5pm and you close at 5 AND IF you work Saturdays what other options are there read more

Lady Hong was extremely rude and unprofessional. Any common came with a "why are you so stupid" tone. at the time I was there I noticed it was with everyone she would assist. I don't think she realize her job is a government service not a private business. read more

This post office is the most inefficient and inconsiderate post office I've ever visited. The line was out the door with only one lady working. The self service kiosks were broken and the second worker in the back was evidently on break for no less than 45 minutes. No smiles, apologies, or effort to make customer service a priority. read more

US Post Office - Post Offices Near Me - Carrollton, Texas

Came right at 5 exactly due to traffic and a train and was bluntly told no I could drop off my one, already labeled package unless it fit in the blue mailbox. Their bigger one inside has been out of service, bin was take up and was told they are no longer taking pre labeled packages on the counter like they used and to "never do that." I've been coming here for decades and have never encountered anyone rude like this here. read more

Shoutout to our local community heroes here!! Thank you for your excellence and dedication to our community! I always pray for the health and safety for the hard working team here! I have friends and family in the US Post and I value the hearts of the team! This venue is staffed with efficient, friendly, and attentive service technicians! I love the personalized care given to each customer and each item passing through. Stay safe and healthy everyone!! read more

US Post Office - Easy peasy - Post Offices Near Me - Carrollton, Texas

5 star service for my local USPS store! I always come to this location when I need shipping needs and they always come thru. I was helped by Randal and his associate (didn't catch her name). Both were extremely helpful. read more

US Post Office - Receipt - Post Offices Near Me - Carrollton, Texas

Been here 3 times rec and had to wait in long line, 20 minutes each time . Staff apologize but still sucks

The hopper to mail packages was taped shut for some reason. Even though I bought my postage at the self-service kiosk to save time, there was no way to mail my package without standing in the long line. And there were only two people working at the counter. I finally gave up and drove to the Josey and Jackson location, where I was in and out in about two minutes. read more

Big lady in the front doesn't know what customer service is she was one Big Mac meal away from turning the post office into a meat grinder so much attitude but let me catch her outside we'll see how she wanna handle herself rolling her eyes , raising her tone because we made a few mistakes , but once I return the attitude she wants to tell me "make an appt again and not in this postal office . If you can't handle attitude don't give attitude in the first place , big read more

The postman delivering to the right addresses instead of dumping everyone else in my box. Now I can't get my own mail delivered or get all the other mail that's not mine picked up as of Saturday and Monday was a holiday. read more

This branch has terrible customer service. They don't answer the phone. I've waited up to 30 minutes for a Supervisor to come out to speak to me never showed. The route carriers are not friendly and would rather take packages back to station than attempt proper delivery. Customer pay a hefty amount for postal service DELIVERY and that's what we should be receiving!!! read more

Terrible service rude short and always a long line. Hasn't changed in 15 years. Antiquated difficult and slowwwww! Employees

This is one of the worst run post office locations I have encountered. I showed up at 9am, there was a long line of people waiting. There were no supplies anywhere and the one attendant had no interest in helping the customers. read more

US Post Office - No supplies - Post Offices Near Me - Carrollton, Texas

Rude Asian lady I've been coming here for years She's always in a bad mood The only reason I come here it's because it 2 minutes away from my house And yells at you if you ask a simple question read more

Poor customer service is fairly consistent at this location. This office is understaffed and appears to have driven down the employee morale... Nancy often comes across rudely and impatient. This is the closest location to my home so I frequently have to come here but if you have a choice, don't. read more

I was visiting the area and wanted to ship a package home to myself, it took over 30 minutes to do this relatively easy task. There were 12 people in line with one window open. Are the other 3 just for decoration? Finally a second clerk came on and she was lovely and kind. Unfortunately I got Negative Nancy. She was slow and rude. Next time I'm in the areA, I will find a different post office. read more

They scratched my last name on a package and then put someone else's last name!! How is this even okay?? All my packages are being redirected to this post office that is completely out of my way. They can't even answer their phone during business hours. read more

Usually the post office is an experience we don't look forward to, but I wanted to take the time to thank the individual working in the package delivery and return area today. I had a package delivered last month that I wasn't able to sign for, and had scheduled for redelivery but due to a glitch it didn't work and my package seemed lost. I tried calling USPS but had no luck getting through or finding my package. I finally made the decision to go to USPS in person to see if it was still there or if they could help me find it. I had been having a bad day, but the woman in the package delivery area who helped me was genuine and kind and had amazing customer service skills. I didn't have my slip anymore and I thought it would be a problem but she assured me it wasn't an issue at all, got everything put in, and found my package in a timely manner. A pleasant experience at the post office may seem like an odd reason to warrant a 5 star review, but in an environment where people tend to be stressed, annoyed, and apathetic, those who exude positivity and care truly stand out. The post office may not known for their customer service skills, but her positive attitude and dedication to help even though I wasn't prepared myself really helped brighten my day. Thank you! read more

This is the worst post office I have ever dealt with. My mail man is trash too, always delivering packages and mail to my neighbor's addresses. Every time I buy something online and I see that it's being mailed via USPS, I cringe. read more

I wish you would fix your large package drop box thats next to your self serve mailing machine. Its been at least 6 to 9 months since its been broken. read more

Every time I go here there are rude employees who in no way try to help you and it gets old. Depending on what person you get they won't even make eye contact with you. Here's the fragile box that showed up today that was supposed to have a signature. read more

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The service is supposed to open at 8:30 am. As they opened the door for the counter only one person was attempting to sign into their computer at start time. Then another came out and disappeared in the back while another was rushing around trying to look busy. This is why FedEx and UPS are so much more efficient to use. Ridiculousness at its finest! read more

Was my experience a joke?! Full parking lot,odd for the time of day but ok, line inside backed up and wrapping around the interior to get to the desk, no problem, ill use the self service... only the machine wasn't working. OK no problem, ill just drop my items off in the self serve bin...but the handle appeared to have been removed so it was physically impossible to drop my prelabeled items off. There are no words. read more

The worse place to get your passport done. Showed up 15mins early, and they were 15 mins late, after we sit in the office the guy just ran off and had us waited for over an hr while there were other people waiting outside. Be prepared to wait if you decided to use this place for your service. read more

Nancy Yu is absolutely rude. She yelled when asked about how many stamps would be needed on our wedding card because the card is larger than an envelope. Then she proceeded to say "oh my God $3.80". And to make it worse, she threw my wedding card at us. I have never been this disrespected ever and this is unacceptable. read more

They only thing this post office can deliver is incompetence. Package came from WI to Carrollton via DFW airport. It then went to their Dallas distribution center and then to Carrollton. All's well, right? It then went to Sherman where it's now been sitting for a few days. I guess they expect me to drive to Sherman - after all, it's in the same state, right? What's sad is I offered to pay more for shipping if they'd use any other carrier other than the postal service and they couldn't do it. read more

I need to give a special thanks to Mr Randal. We came to pick up our hold mail which started today. I was not sure if our package arrived but Mr Randal went ahead and took time to find it. Thank you so much Mr Randal. You have made my day. I need this package for my wedding. read more

I have called this place 20 times, I never got an answer. I have a package that has "pending acceptance" for 11 days. I just wanted to ask what the hell was going on or if I have to go pick up myself. Its sad if it gets to that point. To top that off they couldn't even deliver one of my package from 2 weeks ago. They delivered it to the wrong place and I had to put a service request. Then after that it took about 2 days for them to "investigate". They still ended up just returning it to the sender. Like literally wtf. If i could give it 0 stars I would, this place is such a disappointment. read more

This has to be the most inefficient post office that I have ever been to. Geez...where do I start? I went in to pick up a package one day and so I went over to the package pickup door, rang the bell, stood there for several minutes and no one ever answered. I rang it again, waited again patiently - still no one. I decided to just go stand in line and speak with an employee. When I asked them about the pickup door, the employee stated that they are not using that any longer and I should just wait in line from now on. I said "That's fine, but why didn't anyone tell me that when I was ringing the doorbell? I was just left standing there like an idiot. You should, at the very least, put up a sign so that customers know and don't stand there and get frustrated. " The employee responded "We cannot put up a sign." "Why wouldn't you put up a sign?", I asked. Again, the employee retorted "We can't put up a sign." "How are customers supposed to know where to go, then?", I asked. "I will tell them" he said. "You didn't tell me" I said. "Nor did you tell the lady that walked up after me." He simply responded again "We can't put up a sign." I get the sense that the employees here couldn't care less. It's a government job, so they can get away with mediocrity. Worst post office location I've ever been to. read more