I remember seeing the ratings for the area's USPS's and being quite put off by the negative reviews. However, since I've started to go in to this location, I've found it to be surprisingly friendly and well-paced.
Limits -
If you're in the area & need post office services, you shouldn't let the ratings deter you. That being said, there are some cases where you might not want to go in - this P.O. is small. If you're maintaining a strict social distancing protocol, this place isn't for you (unless you're just dropping off letter mail outside). Luckily, most of the basic services you might need are on the usps.com website (including buying stamps, pickup, & having boxes delivered to your door).
Cordial -
I've been to this post office in excess of 10x usually able to witness an average of 5 clerk - guest interactions each time and to date I have witnessed only ~2x where a guest was a bit disgruntled & it usually had to do with filling out a form. (If you have to fill out a form or write something, you'll almost always be asked to step aside to allow the next guest up). It doesn't seem like that big of a deal because most of those people go straight to the front of the line when they're ready. In every instance, I found the staff cordial and sometimes going the extra mile for some individuals who might otherwise have had to return home to fix something. I've never seen that at any other P.O. & I've been to a lot.
Efficiency -
It is usually easier for me to go in and pick up one of the free priority boxes, envelopes etc than it is to order a larger pack of them delivered to me. I do find that this one has all the common sizes & options & more than I'm used to at other P.O.'s. There are greeting type cards in the waiting area, presumably for sale. The other purchasable items must be behind the glass with the clerks, not actively displayed.
I love that one day I saw a new written sign pointing under the table stating "Free Poshmark boxes" with a large stack of priority mail boxes. Today I noticed even more written signs over the various forms. I'm assuming these are things guests ask about frequently. I also love the written sign at the front package exchange area. It tells guests to just drop off their prepaid packages & go. These signs need to be at every P.O.! It cuts down on people waiting in line & it makes it clear to everyone what's going on. (I used to go to another P.O. that allowed this but because it wasn't written anywhere & the lines were long, I would always hear people disgruntled at what they perceived as line cutting or favoritism.)
Additionally - I would say the two female clerks I'm used to seeing here are alert & knowledgeable about their services because they can usually predict what guests need that day based on what they did & did not bring.
Lines/ Wait -
If you're not just dropping something off, I would suggest allocating at least 15min of wiggle room before going in. The clerks go at a steady pace (neither fast nor slow, I've found) so it really depends on who is in front of you & what services they need. I would guesstimate it's 1-3 mins per guest. I'm usually lucky and there's only 0-2 people ahead of me, but I have been there a couple times where I'm in between the two doors & only once waiting outside. It's not as many people as that sounds because they're distancing inside. (I've been on line outside the nearby UPS and it went down the block and the wait was a mini-lifetime, so some things can't be helped.)
Tips: Another reviewer mentioned avoiding lunchtime and going at close. I've had a different experience. I try to avoid closing times at all "necessities" because in my experience the lines have been the longest & the guests are clearly most anxious. This location is closed on Sundays with limited hours on Saturday, so I'd expect longer waits on Monday mornings.
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