The UPS Store on Washington Street consistently delivers all-star service. The team is efficient, friendly, and incredibly helpful, whether you're returning packages or printing custom materials. They're also one of Hoboken's best kept secrets for high-quality printing. Huge shout out to Kevin and Selina for always going above and beyond!!! read more

The UPS Store - Shipping Centers Near Me - Hoboken, New Jersey

When Justin had this place it was awesome everyone who worked there knew how to operate the equipment, now it's a horrible. I scan and email documents every 2 weeks for the last few years, since the new people have taken over, I have waited 40 minutes, 30 minutes and yesterday 20 minutes and been charged double what Justine charged me, I asked for a similar amount as Justine charged $15 and was told I was lying. Not going back and hope your not there for long read more

I often come to this UPS for all my printing and lamination needs. Kevin does a great job! He's very professional and the work he produces is always excellent, where even my customers comment on it. He even stayed late one night for me. I highly recommend this UPS location. read more

I've had a PMB here for the past year and go in weekly and could not be happier with the service. The staff/owner consistently shows the utmost professionalism and friendliness -- they are always helpful, fast, and go out of their way to make things easy. I completely trust them with my packages and mail, and they've never let me down. If you're looking for a reliable place for shipping or mailbox services, I couldn't recommend this UPS location more highly. read more

I volunteer for a non-profit. We brought in a vacuum cleaner that we needed to return to Amazon. Pranay was extremely helpful and courteous. He provided exceptional customer service, and made us feel that we were customers he valued. Please continue to hire individuals like Pranay. He elevates your store. Thank you very much. read more

I had gone to the uptown location to get two copies of my vaccination card and to laminate it. They did it in 5 mins, it was perfect and it cost $3.56 Today I went to this location to do the same for my boyfriends card. It took over 10 minutes while the Caucasian gentleman figured out how to make a double sided copy. When I walked over to the copy machine to tell him to press 2 sided to 2 sided and offered to do it, he yelled at me to get away from the machine. (This machine is not behind the counter, it is in the main area and multiple non double sided copies were already made while he couldn't figure it out). After this was finally done it took another 5 mins for him to get the laminate machine working and cut it by hand. Then he told me it was $7. I said for 2 laminated copies.... it cost half that uptown?!? He very nastily said yes. When I saw the receipt he charged me $2.00 to cut it!!!! He Cut it by hand and not on the trimmer and he did a poor job! I used to only go to this store and just went to the uptown store for the first time last week. Now I will never go back. It's not even the double price and the crappy job but the attitude and not knowing how to make a copy... when that is what is supposed to happen there. I added a pic of my good card that I didn't ge to cut and the bad job they did with the added fee. Go uptown if you need the UPS store... or if you need your vaccination card laminated go to fedex- I heard they were doing it for free. read more

The UPS Store - Shipping Centers Near Me - Hoboken, New Jersey

New owners as of recently and employees have terrible hygiene. The entire store smells bad.

Avoid. Try the store uptown. They try to charge for everything. I understand is a business but $4 to put a stripe of tape to close a box? $3 to print a label ? read more

It was a normal Thursday morning around 11AM when I walked in with 3 people in front of me, I thought it was going to be quick and I was so wrong. I used to return just Amazon packages here and there was never a problem with a drop off but this time I was sending an overnight package instead. But it turns out the store was already in lunch break mode already and employees just move slowly as if it is a Saturday night hangout. Only one register was open and when I complained about it the lady at the only register said everyone is helping others(which I mind you, is not very persuasive given the fact one of her colleagues had an wireless earbuds on meanwhile another's hands were still in pockets). When I said maybe I can go to FedEx she said I should because she did not like me giving her an attitude after waiting for half an hour, what a marvelous experience. I understand they are not well paid and how much I spend here doesn't really affect their salary however the blatant way of handling customers is simply unimaginable, I'll continue to complain by all available means. read more

Just moved to the area and this was my first time using this UPS location. I mail out a ton of client gifts around the holidays, and it's usually pretty stressful. I can't say enough about this UPS location in Hoboken. This had to be one of the smoothest experiences I have had in quite some time. I specifically want to highlight Quentin, who was friendly, professional, and got me in and out (which I truly appreciated). I'd highly recommend this location. read more

Two stars bc this place is close to my apt but for no other reason. During COVID the only option to print a label is to have them do it or go and use a computer on premises. It's 2021, allow for Bluetooth printing. The staff here is rude. Please pay them more or find other help. They were playing music in the back office and in the main business space and are short with you. The store itself is the sloppiest UPS store I've ever been to. I just moved from midtown Manhattan and have gotten better help. Will be going to the 14th street shop for any UPS needs moving forward. read more

Staff was rude and was not knowledgeable about shipping. Spent $500+ just for UPS to return my package.

I rarely encounter situations, or people, causing me to come online to inform others. I hope my experience is an outlier. Last week (presuming manager) the employee who is fairly muscular, had a strange look when I walked into the building and moved towards the computer/printing station. I'm a transsexual & going through my transition - He asked me to leave & said the facemask I had on didn't meat UPS Standards. I let him know I wore the same cloth mask into my doctor several times & the hospital staff has never said anything. As I starting typing - he immediately left from behind the counter and rushed over to the station. He demanded I leave as he, *literally*, put his hand in front of the computer screen to obstruct viewing of the screen. My mask was more than appropriate and it seemed this was classic transphobia - I hope this wasn't the same experience as others have had but I hope something changes read more

Absolutely horrible service. Staff is just nasty, beyond rude, unfriendly and unprofessional. I would give negative stars if that were possible. As I was walking out the one with the long dreads told me to not come back! Why in the world are they working in the service industry. I went a few blocks down to Staples and the service was a polar opposite, it became such a friendly and pleasant experience-and they have parking! Never ever going back to this shitty place. The entire lot needs to be fired. read more

Wish I could give negative stars ! There is no service here. The people are plain nasty and it is because the owner operator is. Consistently arrogant, disrespectful, lazy and negligent. Have had several incidents here - use only for convince but will no longer. The store does not deserve your business or money. read more

What an awful experience. I've brought in an envelope that needed to be delivered within two days. They said they could do it by USPS. The envelope was not delivered on time. I called them and found out that what they did not tell me is that they have their USPS letters and parcels picked up the NEXT day. As a result of this, I missed an important deadline. All they had to do was tell me this, and I would have just walked to the US Postal Service and mailed it there. Someone should sue their butts off because of this. On top of this they have a nasty attitude. read more

I love the owners at this UPS Store. They also have a pharmacy and convenience section which is nice if you need to knock out a few errands at once. They are always prompt and there's rarely ever a line to send off your package. Support small businesses. read more

I live A few blocks away from this location so it's very convenient for me. I use it for business as well as personal reasons. The people working here are just great. Courteous, efficient and I have always had great service here. read more

This location is great. The only ding on a star is because parking is a nightmare here (walk or take public transit-there's a bus stop right outside). This place is always fast, efficient, skilled at amazon returns which is a plus for me because I buy so much from there and often need to do returns! They have extended hours vs a post office, which is great, and a computer where you. An print out labels, etc (for poshmark or amazon returns or anything else). Just be careful because they charge an arm and a leg for the time utilizing the computer in addition to the print out, so if it have the option at home or work-do it there. read more

The owner is so freaking rude. Came to do a simple print out for a wedding and he just walked in with such an attitude and was rude to his employee. Dont give this guy your busines. read more

So on Monday I sent a package and paid over $100 for next day air. It is Wednesday (2 days later) and the package still not there. I called the store and they told me I am not entitled to any sort of refund due to "weather conditions". Just be aware that the next day "guarantee" is far from a guarantee. They will take every red cent from you and make excuses as to why they can't cover their end of the bargain. read more

The customer service at this location is bar none!! I came in a rush on my way to the airport with a bunch of packages to send. The owner, Justin, immediately recognized my need for help and calmly assisted me with everything I needed including packaging, printouts, and all the shopping. All my returns were processed and I made it to the airport just in time. Thank you Justin!!!! Yet again friendly and fast service at the ups store! Best customer service and good ole' conversation! read more

Shipping? Printing? Anythinging? Go here. The staff are the nicest people you'll ever meet. I came in with a prepaid label to ship a faulty pre-lit christmas tree back to Frontgate. I threw away the box back in December when we got the tree, only to discover a lot of pre-lit lights not pre-lighting only a week after we put it up. So yes, I had a three part fake christmas tree with stand squished into the backseat of my car. I fully expected to park far, and make multiple trips out to carry increasingly large pieces of fake tree down Washington Street. Not the case. I managed to park pretty close, but went in the store first to make sure they had a box big enough. They didn't, but they said they would make one out of two of their largest boxes. Awesome. When I told them what I was shipping, they offered to come outside and help me carry it in so I didn't have to make multiple trips. (It is 19 degrees out and windy, so that was a huge win in my book.) We dropped everything off on the counter, I paid a standard pack-up-the-box fee, and then they said I was all set. All set? For some reason I fully expected to have to stand there and watch, or at least help them. Nope. They assured me it would be done and all of the small parts and return paperwork would be included in the box. I was in and out in 5 minutes and fully prepared to spend at least 30 in there. I even paid for 45 minutes of street parking just to be safe. I celebrated with a Starbucks on my way back to my car and went on my way. Awesome people, great service, no stress whatsoever. There are a couple of shipping places in Hoboken, but this is the only one i'll be going to from now on. read more

I'm glad I discovered the new UPS store on Third and Washington Street. I had to ship something by UPS that I sold on the internet, and this location came up on my internet search. I'm not a regular shipper like many, so I appreciated the professional demeanor I received when I called the store to get information. I stopped in later that day to ship my item, and once again the professional attitude and customer service towards a non-regular was definitely noticeable and appreciated. I would certainly use this store for shipping in the future and recommend it to my friends. read more

This UPS store serves its purpose however the gentleman at the counter could be a bit more friendly.

Had rush business card order and they handled it and also fixed up my graphics so cards looked great. Justin was amazing. read more

The UPS Store - Shipping Centers Near Me - Hoboken, New Jersey

The people at this store are absolutely wonderful. There is nothing I hate more than waiting in line to mail a package. I've gone here twice in the past 3 days and both times I have been met by such positive energy from staff. They were incredibly helpful. This last time I was almost in tears and the women working behind the counter literally brought me back to life! This will be my go to place! read more

Worst staff ever and taking advantage of customers during the current COVID-19 pandemic. I went there yesterday to send brownies to my sister in south jersey for her bday they indicated it will take upto a week to get there given the current circumstances if I do ground delivery and then quoted me the cost of $45+ for next delivery to get there in the evening and $80+ for the morning baffled I walked out. I called the uptown location they were courteous and assured me that there are no delays w/ ground transportation will be at most 2 days to deliver to south jersey....I went there and sent it for $12 and today got confirmation that the package was delivered within 18hours! Shame on this establishment for taking advantage of customers in these tough times. NO ONE SHOULD GO TO THIS LOCATION THEY WILL INTENTIONALLY RIP YOU OFF! read more

Best UPS/shipping store I've even been to. The fact that I'm even writing a review about a shipping store should say something alone. They say hello when you walk in and all the staff is hard at work helping customers. It was honestly refreshing to see. The woman who helped me today really put a smile on my face. Not only was she pleasant to speak to and genuinely seemed to care when she asked how my day was going, but she also went out of her way to help me out. Business owners could learn a lesson or two by watching what happens in this particular UPS store. read more

Having just started an eBay business, I needed a box - just the beginning of about 450 shipments. The total, with tax, came to about $8.50. I attempted to use my Amex card - only to be told that I needed to spend at least $10.00 or else I had to use cash. I tried to insist that I will not use cash, and they insisted that they won't sell me. Their calm arrogance at reciting their rules to me of course ignored my own - that I only use my credit card as it is an accounting tool as well as a method of earning "points". Finally, my raised voice was answered by being told I could leave. And so I did - leaving my other 449 shipments to be given to someone else. read more

I went in to get notarized and stood in line @ 3:55. By the time I got to the counter it was 4:00: and. 30 seconds. Sarah was like "we close at 4" and wouldn't help us. Great service Sarah, appreciate the hard work and customer focus. read more

My experience with this store has been a nightmare. I spent thousands of dollars to ship my boxes, insuring all of them. Multiple boxes were damaged and their contents destroyed. No one at this establishment, least of all the owner, was effective is remedying this situation. Six months, many unreturned phone calls and emails later, and I still have not received remuneration for my destroyed goods. I don't know how they've stayed in business this long. read more

Do not give this owner business. He and a female staff member were so rude to us! The place is cluttered, chaotic and HOT. The prices are high also, but, I will pay more to go somewhere else. And I live just a block away. I wish I could remember the name of the young man that helped me because he was the most helpful and professional person working there. Do yourself a favor and go somewhere else. read more

The customer service here is top-notch!! And not just from one and two employees, but from everyone I've dealt with. Even if there was a line to the door once in awhile everyone puts their heads together, multitask and gets the job done efficiently. Also the fact that it smells like an Hawaiian island when you walk in isn't so bad. read more

This UPS location as well as the one downtown has been my go-to home office for YEARS! I often send them last-minute printing requests and they are on top of it immediately! Love and would highly recommend Justin and his crew at UPS store 6347. read more

If I ever need to ship something out for whatever reason, I will make sure this is the spot that I do it at. I love this place, seriously. All my previous trips to the United States Postal Service are filled with miserable, angry, rude, and unprofessional workers who just scare me. But that does not exist at this UPS Store, even though I was sort of preparing myself for it. In fact, I got the complete opposite. The staff welcomes you with a smile, they don't yell, and they answer all your questions without an attitude. It seems like they are happy individuals. My kind of people. It's a clean place, everything looks organized, and there were no long lines. It's a further trip from where I live, but after my second visit and receiving once again great customer service, I don't mind. It's located on Washington Street, so parking is difficult. read more

Seems silly to be so enthusiastic about a UPS store but when I experience amazing customer service, I have to spread the word (same goes for bad service ;) This place is run by SUPERMAN. I think his name is Jon (Asian/American guy). He is so swift, efficient, polite and helpful. He knows how to run a business. My toddler fell onto a metal shovel at the front of the shop and he was extremely helpful, getting the first aid kit and showing that he did care. You can get anything you need for shipping or receiving packages here. LOVE IT. read more

This UPS location is awesome - great customer service, open late and they're so quick! I'm always in and out the door within minutes. The staff is very cognizant of when the line starts growing so they do their best to move quickly and multitask with customers when possible. I highly recommend coming to this UPS location! read more

Justin and his team are AMAZING!!! Our PTO needed booklets printed 72 hours before our event and not only did Justin edit along select the best fonts as well as placements for the contents within the journal: Justin was kind; courteous; professional and he did a phenomenal job!!! We recommend Justin and his team for ALL of your design and printing needs! read more

Standard UPS store, nothing special, nothing horrible. The people that work there are always friendly and nice and helpful, and there never seems to be a line, and it is in a very easy to get to location on Washington street by some good restaurants and other places to run errands. More expensive than one of the three USPS locations obviously, but they get the job done. One negative nit, you can't drop off packages there late at night, they need a bigger drop box. read more