Things have improved here! One big improvement (for me) is the addition of mail storage lockers for…read morethose of us with P.O. Boxes. No more waiting in the long pick-up line for larger items. I'm very happy about this change. I've also noticed that the lines in general are a lot shorter lately. There seems to have been a change for the better in the way things are done at 10034. My previous review is below: I gave it two stars because of the entertainment value of the complaints and banter in the incredibly long lines here, and because the staff, while painfully slow at their jobs, seem to be genuinely nice folk. It's a really frustrating experience. While standing in the lines here I sometimes fantasize about taking over as manager, somehow improving morale and maybe sending all the staff to a typing course so I don't have to enjoy the nail-biting suspense of watching clerks search all the keys before beginning their tentative two-finger data entry. (How can basic data entry on a keyboard that you use every day be so difficult?) I don't know what the qualifications are for working here are but it seems like data entry, a lively step, the ability to efficiently find labels, packages, forms etc etc. are not among them. I'm starting to wonder if this is where they put burnt out mail-carriers to work. It's possible and it would explain a lot. When I bring my postage-paid ready to ship packages here, all they have to do is scan the package with the laser, put it in the pile and give me a receipt. Instead everyone in line needs to wait while the clerk looks at the packages like he or she has never seen mail before. I decided to pay for a PO box here, because USPS 10040 down the road cannot be bothered to deliver or leave notices for my mail and I've lost packages because of it. At least with a PO Box I know I'll get a delivery or a slip, even though it requires about 40 minutes of my day be used up standing in line to get my packages. Seems like the only guaranteed way to get your mail in Inwood.

Always takes forever, waiting in line, they never helpful. There's not even a single pen for you to…read morebe able to write down the address on the shipping labels.

PROS: good size parking lot, beautiful interior, convenient tabletop to place packages that is…read moreprotected by a door CONS: this one lady had a terrible personality. She was closing EARLIER than she should. She was the last one working the window on 7/18/26. OVERALL: the hospitality from that one lady was nonexistent, as she was the meanest usps employee I've ever ran into. In a pinch, come here, but if you can avoid here-- do it

To the elderly African American lady with glasses and short hair (I want to be specific bc I didn't…read moreget your name and I want your bosses to know exactly who I'm referring to) who worked the service window today Saturday, July 20, 2024 at 12noon: Your customer service skills are horrific. Left your window unattended for about 5-10minutes while I waited. Then you get to your window and don't even greet or say anything you just stand there. I had to sarcastically say "Hi" because you literally just stood there. I'm sure you wouldn't have been ok with being treated the way you treated me. Instead of being disrespectful, I pray for you and your unhappy heart. It's clear you're miserable and/unhappy. I pray that you heal and life gets better for you.

Live in the neighborhood I truly prefer this location over the one on Broadway. It's not ghetto and…read morethe staff is super friendly. Hidden Gem !!

Pros: (+) Quick…read moreservice Cons: (-) Outside is not a clear indication that it's a post office ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ If it wasn't for the photo that the previous reviewer posted, I wouldn't have known this was the post office. There is street parking, but watch for the meter man getting all ticket happy. This place was super fast. I just had to send out a package and was in and out within 5 minutes with only 1 other person waiting in front of me. Since I was done so quick, I was even able to stop by for sushi next door at Yokohama. https://www.yelp.com/biz/yokohama-japanese-restaurant-bronx

This location was opened earlier than 9am but staff didn't start taking customers until 9am. When i…read morewalked in at 850am there were already 5 people in front of me. I looked around and this location was def not cleaned. The postal worker came in and noticed a bum sleeping on the window and tried to get him to leave but he didn't move. Staff was quick and nice but i wish this location was cleaner

This is how this post office looks most of the time and no one cares about the staff working in…read morethis condition without complaining , smell very bad

No air conditioner on one of the hottest days when I went to mail a 20lb box to my sister in…read moreMelbourne, AU. The rep who helped me was friendly and helped me fill out the custom slip for my shipment and answered all my questions regarding international shipping for such a large box. The lines moved fairly quickly and all services were available including passport service. Good service, would come to this Post Office again. #SaveTheUSPS

I had to revisit this Post Office and I realized why it sucks. Its manager Abe is the most…read more"explicit here" person around. Very rude, acts macho because he is behind the glass, disrespect the people that already made the line by not wanting to do his job. Talks bad to the special employee he has, very condescending towards him. The last place that cant cancel a transaction made with a cc. Useless because they never get fired

Your post office is a complete joke. You don't have functioning Air conditioning for your…read morecustomers. Your staff at window is incredibly rude and yet you're a main hub that doesn't accept packages. Then when you inquire when will the service come back you get attitude and told when they give us AC. Just throw the whole building away if know one going to adequately address the problems. Waiting on a long hot line only to be told you're not providing the service intended is diabolical.

I am home waiting for a package. Got an email saying delivery attempted. No, they didn't…read more Two people home and the doorbell did not ring, no knock, nothing. Not the first time. Tried calling the actual post office and no one answers. Just horrible.

The people working here do not know that graphic novels are considered books as well. Graphic…read morenovels are eligible for Media Mail and one lady persists with the idea that they are not education and are considered comic books! She denied putting a label on the box even though the label had been printed on my first encounter occasion. Then on my next visit she had denied any service with accepting the package and said that she will not provide me a receipt as well because I threw in the word graphic novel so I can explain to her that they are considered books as well--although every item in my package was a book to be delivered to ThriftBooks.com. The location is great and the service can be quick when there is not just one person behind the window. There are great people working here but that one individual is a time waster.

I hate this branch - long lines, surly staff, run down building. If the signs were in Cyrillic,…read moreyou'd swear you were in Moscow at its grimmest and bleakest - you know, the "wait on line for six hours to buy one moldy onion" era Soviet Union. My heart sinks every time I get one of those damned salmon colored notices.

This place is a health hazard for the employee and the community. The ceiling is falling, it…read moresmells, and the employee reports flooding. Embarrassing that the US Post Office allows these conditions.

Mailed packages. All arrived in a timely manner in good condition. Clerk was helpful and well…read moreinformed.