Great place to come drop your packages. The place is neat, clean, and well organized. Will…read moredefinitely come back in the future : )

The manager here (large, heavy set woman) has the customer service skills of a paper clip…read more I tried picking up my package, but I forgot my ID, and asked if there was a workaround the system since I couldn't procure my ID in the near future, and instead of offering me assistance or explaining there was no workaround, this woman IMMEDIATELY went on the defensive claiming that the package I PAID for, was HER PROPERTY and wasn't goin to release it to me, accusing me of trying to commit identity theft and theft. Mind you, all I did was ask if there was a workaround the system. I didn't demand one. I asked for one. Didn't expect one either! But that was enough to set her off and accuse me of trying to steal my own package, and claim it as her own. Mike no mistake, her language was extremely manipulative. This is the worst customer service I've experienced in my life. Genuinely. Not a shocker considering the other times I've been here, I've been directed to a kiosk every single time without failure, when I was trying to pick up a package. No one wants to help you here. Go to UPS or USPS. And to the large heavy set woman, if you're reading this. You need to find a new profession. You're incompetent at your job, and need customer service training. If you're going to look like the way you, you should at least be nice. You can't be looking the way you do and being that hostile.

Excellent service. I am from out of town and I needed a process server for a difficult situation…read more Michael went above and beyond to give a quality service. The nicest man you'll ever meet, and his fee is very reasonable. I highly recommend him.

Michael is wonderful! Very kind and patient, he answered all of my questions about serving divorce…read morepapers- and I had a lot! He was very accommodating with the service time and location. Professional, super helpful, great documentation and service! 10 out of 10 recommend!!!

I love this place . This place accepts dhl,fedex ups, korea express and every package. And…read moreemployees is very kindly. Thomas is good guy!

Package center. International shipping options and the dropoff site for UPS, Fedex and more. If you…read moreneed a label printed though, not the place to come for the Amazon drops. Social distancing lines in blue tape on the ground. Looked like the may have other international services too, like wiring. Street parking.

Stopped by today to return an Amazon packaged around 10:20am. This location has moved from where it…read morewas previously and it's nice and modern now. Super new and clean. The guy at the front was nice and friendly and i was in and out in 2 mins. Close to the train. I def recommend

Like most retail operations as of late, The UPS Store in Inwood (Broadway b/t West 204th & Academy…read moreStreets) is woefully understaffed (hire more employees and pay them decently, UPS Corporate!). That being said, the staff that work at the UPS Inwood store are friendly, genuinely helpful, and knowledgeable about the different solutions offered by UPS. Every time my husband and I visit this location, we always walk out and comment to each other about how this employee did an amazing job at diffusing an argument between two customers or how that employee stayed an extra 30 mins past closing time to ensure we had everything we needed from our (massive) on-site print job (yes, both of those are true stories from July 2025). They go above and beyond for every customer that walks in the store, Many of the services that UPS offers are slightly more expensive than places in Inwood; however, I know that I can depend on the staff at the Inwood UPS Store to get our job done *correctly* and *on-time* -- something for which we will gladly pay extra or wait in a line for 10 minutes. After having dealt with other business service providers in Inwood (if you live here, you know who I'm referring to), the team at the UPS Store in Inwood has saved us time and energy.

Fine Art Shippers are experienced, knowledgable and attentive. Polly and her crew are patient and…read morehonest. We've used them twice now and won't hesitate to use them again in the future.

I have used Fine Art Shippers twice and had an excellent experience both times. The first time,…read morethey carefully wrapped a very sentimental piece of art my mother left me, transported it from New Jersey to Colorado, and hung it in my home. This weekend, they picked it up again, brought it to my new home, and rehung it. They were professional, careful, and extremely trustworthy. I would highly recommend them.

First time used this spot to: pick a delivery order ( cloths and snickers ) from a store ( service…read morerequested) Only good things to mention about this place... I need ,when I order something on line , to get what I purchase... I live in an apartment building, so packages comes and they can stay a while outside the building. One day I didn't receive a ring. So I decided to try UPS and everything was great. Tracking, delivery, Notifications; easy to find things on their app . At the store, employees were kind and efficient with me...and 0.00 fees Thank you guys and keep doing a wonderful job

I was in and out with an Amazon return. Fast and friendly service. You can't beat that. The parking…read morelot is small so I can imagine there maybe a wait to park when UPS or 7-Eleven is crowded

Since I'm a buyer on Tik Tok and Amazon I'm able to use this business for returns and exchanges…read more Many of times I don't even have to wrap the package all will be done in store. So they make shipping packages do much easier. Depending on time there can be a line so please be courteous and kind to staff as you wait.

Came here to return Amazon packages. Staff is helpful and provided excellent services. Also…read moreutilized copy machine and needed prints. Price for prints and copies is comparable to staples. Only down side is parking-- only street parking and can be hard sometimes.

Always long line every time I go there. So gotta give extra 15 min to 30min every visit. People…read morethere are nice and professional but wish they have more people working there to help the demand.