Yap. Very convenience location for me but when I was visit last time did not opened right time so I…read moreneed make another trip.

DO NOT GO TO THIS LOCATION! Go to the Fort Lee location or UPS next door. It is so unfortunate that…read moreI have to rate this post office this way but this was my second terrible experience. Each time I seem to get the same older male that works there. My first experience with him as the cashier he was utterly rude and refused to service me as a block woman. My second experience here his tone was not as abrasive but he would not provide me with a return label even after I insisted that the company I was returning my package to makes the customer purchase one from the carrier. He would not provide to me and told me to leave and not come back until I had a return label from the company so I took my package elsewhere and was provided a quick and easy service.

Things have improved here! One big improvement (for me) is the addition of mail storage lockers for…read morethose of us with P.O. Boxes. No more waiting in the long pick-up line for larger items. I'm very happy about this change. I've also noticed that the lines in general are a lot shorter lately. There seems to have been a change for the better in the way things are done at 10034. My previous review is below: I gave it two stars because of the entertainment value of the complaints and banter in the incredibly long lines here, and because the staff, while painfully slow at their jobs, seem to be genuinely nice folk. It's a really frustrating experience. While standing in the lines here I sometimes fantasize about taking over as manager, somehow improving morale and maybe sending all the staff to a typing course so I don't have to enjoy the nail-biting suspense of watching clerks search all the keys before beginning their tentative two-finger data entry. (How can basic data entry on a keyboard that you use every day be so difficult?) I don't know what the qualifications are for working here are but it seems like data entry, a lively step, the ability to efficiently find labels, packages, forms etc etc. are not among them. I'm starting to wonder if this is where they put burnt out mail-carriers to work. It's possible and it would explain a lot. When I bring my postage-paid ready to ship packages here, all they have to do is scan the package with the laser, put it in the pile and give me a receipt. Instead everyone in line needs to wait while the clerk looks at the packages like he or she has never seen mail before. I decided to pay for a PO box here, because USPS 10040 down the road cannot be bothered to deliver or leave notices for my mail and I've lost packages because of it. At least with a PO Box I know I'll get a delivery or a slip, even though it requires about 40 minutes of my day be used up standing in line to get my packages. Seems like the only guaranteed way to get your mail in Inwood.

Always takes forever, waiting in line, they never helpful. There's not even a single pen for you to…read morebe able to write down the address on the shipping labels.

PROS: good size parking lot, beautiful interior, convenient tabletop to place packages that is…read moreprotected by a door CONS: this one lady had a terrible personality. She was closing EARLIER than she should. She was the last one working the window on 7/18/26. OVERALL: the hospitality from that one lady was nonexistent, as she was the meanest usps employee I've ever ran into. In a pinch, come here, but if you can avoid here-- do it

To the elderly African American lady with glasses and short hair (I want to be specific bc I didn't…read moreget your name and I want your bosses to know exactly who I'm referring to) who worked the service window today Saturday, July 20, 2024 at 12noon: Your customer service skills are horrific. Left your window unattended for about 5-10minutes while I waited. Then you get to your window and don't even greet or say anything you just stand there. I had to sarcastically say "Hi" because you literally just stood there. I'm sure you wouldn't have been ok with being treated the way you treated me. Instead of being disrespectful, I pray for you and your unhappy heart. It's clear you're miserable and/unhappy. I pray that you heal and life gets better for you.

Always long line every time I go there. So gotta give extra 15 min to 30min every visit. People…read morethere are nice and professional but wish they have more people working there to help the demand.

Very fast and easy to go to. The only one I go to around here. The workers are very nice and it's…read moreeasy to go to for me in the morning

Live in the neighborhood I truly prefer this location over the one on Broadway. It's not ghetto and…read morethe staff is super friendly. Hidden Gem !!

Compared to any other post office in NYC, this one is truly and consistently terrible. Because of…read morethat, you have to adjust your expectations. I've seen way too many entitled customers get pissed off and start to yell and scream at the staff, but that'll get you nowhere. I've been using this postal branch before and after it moved to this location and have finally found a way to get service without experiencing high blood pressure every time. Some of the staff even smile at me now and we make small talk, they recognize me from the countless times I go in to pick up my packages. And because I smile at them and speak politely, they actually listen and try to help me. Here's my advice: First, be aware that this post office serves an under-served neighborhood, so get off your high horse and stop expecting five- or even three-star service. Second, the postal employees don't understand and are impatient with the Spanish-speaking residents, and the feeling is mutual. So there's already a lot of built-in tension and resentment even before you step up to the window and start your transaction. Third, USPS deliverymen never leave any notices when they don't deliver packages, so you have to do the extra work and monitor the progress of your package online like a hawk, and when it says "Notice Left" on the USPS website you have to take the initiative, go to the post office with the long tracking number beginning with a 9, print it out from the machine near the entrance, and only then go stand on line at the package pick-up window. Don't try to stand on line with your tracking number only on your Smartphone and expect the clerk to type in the crazy-long number to locate the package. She won't do that and will just tell you to print out the slip from the machine. So save time and hassle and be ready with the slip AND your ID when you wait on line. I've seen customers go ballistic when the clerk tells them that she can't get their package without seeing ID. She's only following the rules, so don't waste everyone's time with a hissy fit because you forgot your ID but still insist on getting your package. Finally, if you're not willing to put up with the decrepit state of public services in a minority neighborhood, then pay extra and use UPS or FedEx.

This location was opened earlier than 9am but staff didn't start taking customers until 9am. When i…read morewalked in at 850am there were already 5 people in front of me. I looked around and this location was def not cleaned. The postal worker came in and noticed a bum sleeping on the window and tried to get him to leave but he didn't move. Staff was quick and nice but i wish this location was cleaner

No air conditioner on one of the hottest days when I went to mail a 20lb box to my sister in…read moreMelbourne, AU. The rep who helped me was friendly and helped me fill out the custom slip for my shipment and answered all my questions regarding international shipping for such a large box. The lines moved fairly quickly and all services were available including passport service. Good service, would come to this Post Office again. #SaveTheUSPS

I experienced poor service when I arrived for a passport appointment that I had scheduled weeks in…read moreadvance. I arrived just before my scheduled appointment time, only to be informed that the employee responsible for handling passport applications had gone to lunch and would not be returning for another hour. I explained that I had made an appointment in advance and did not understand why appointments were being scheduled if they were not going to be honored. The response I received was equally disappointing. I was told, "I already told you the person who handles passports won't be back for an hour. If you have a car, just go to the post office in Yonkers. I will give you the address." I found this response dismissive, unprofessional, and completely unacceptable. Rather than acknowledging the inconvenience or offering an apology, I was essentially told to go somewhere else and figure it out on my own. What is the purpose of scheduling appointments weeks in advance if customers cannot rely on those appointments being honored? People make appointments for a reason. We plan our schedules, and set aside time with the reasonable expectation that the service will be available when promised. If the employee responsible for passport applications is scheduled to take a lunch break, the office should have procedures in place to ensure that appointments are either accommodated or that customers are notified in advance of any scheduling conflicts. It is not the customer's responsibility to absorb the inconvenience caused by poor scheduling or inadequate staffing. Basic courtesy, professionalism, and respect should always be expected. At the very least, I should have received an apology which would go a long way. Customers deserve to have their time respected and their scheduled appointments honored.

After reading reviews, was a bit hesitant to come here. But, nothing can be as bad as the Fort…read moreGeorge Post Office @ 10040. Arrived here @ 1pm. Line was remarkably quick and was at the counter under 3 minutes. Clerk was courtesy and attended me respectfully (no snotty attitude). Postal transaction went smooth and was out the door with no drama or stress for myself or anyone else. This post office looks run down, unclean and gloomy, with no slips at the public counters. Everything was done at the window. Hope, next time I come here, I'll have the same positive experience.

I went into this post office to mail an envelope priority express and I paid almost $40. Signature…read moreconfirmation is included. The clerk waived the signature requirement without asking me. This was a legal document. Now I have to mail the whole thing again. What a horrid experience. They also don't have any air conditioning and their receipt machines are often broken and there are long lines and not enough Clerks at the windows.

I had the exact same experience as Ivie P. below, but they didn't even leave an attempted delivery…read morenotice. I'm going to go pick up my package Saturday and hope that it's not on the truck, since I can't reschedule There are some efficient and friendly counter workers, but this failure to even attempt delivery of packages is ridiculous and plainly endemic. This plus how often I'm getting my neighbors' mail (and vice versa?) and I'm in the first-time position of saying local USPS is as bad as FedEx or UPS. UPDATE: I went to pick up my heavy package and it broke my shopping cart. I was told by the woman at the desk that the delivery agents aren't attempting to actually unload the packages because they feel that they're being asked to do more than is possible, and this is their way of protesting. Hey, gang, I'm sorry the GOP is trying to kill your institution by catapulting all your income into pensions a million years from now to manufacture a budget crisis, but how's that translate into you screwing all of the customers over? Cripes, you could have just rung the bell and I would have come down and pulled it out of the truck myself. I've filed with the postal inspector for an investigation, but I doubt anything will come from it. Maybe if everybody else does, they will. Thanks for not doing your jobs, USPS. Can I have a new cart?

complete shit literally no one does their job and they lose packages left and right and will just…read moremark them delivered and then no one answers the phone or online claims literally the entire management sucks ass

Well-staffed, polite, friendly and helpful. Always a quick…read moreand easy errand. Good people running this store.

I have found the employees and the owners to be courteous. They come right to the desk when you…read morewalk in. They are efficient and friendly. My preferred UPS store over Tenafly and Englewood.