The workers are straightforward and clear. If you're doing a passport application/renewal you have…read moreto make an appointment or LIMITED walk ins on Tuesday,Thursdays and Fridays from ONLY 9am-10am. If your doing walk in I highly suggest being there at9am. You will be last to be served but if more walk ins come after you, you will be served before them. Also workers are super helpful and patient.

I am writing to formally complain about the treatment my family and I received while attempting to…read morecomplete a passport application for my 20-month-old daughter. During our appointment, my daughter was initially crying because she is very young and was unfamiliar with the environment. After some time, however, she calmed down, began smiling, and was willing to engage and have her picture taken. Because she is only 20 months old, she was understandably scared to stand on the chair and needed a little time to adjust to the situation. Unfortunately, the employee assisting us, Amy, showed very little patience or understanding. Instead of providing reasonable assistance to a family with a very young child, she was rude and disrespectful toward me, my husband, and our daughter. Her behavior made the situation much more stressful and caused my daughter to cry even more. There was also an issue with our paperwork. I initially forgot some of the paperwork and returned as quickly as possible. I had told Amy that I would come back on time. When we returned at approximately 1:20 p.m., there was already another customer being assisted. We understood and were willing to wait. However, when we were finally able to speak with her again, Amy told us that she did not have time for us and did not want to continue trying to take our daughter's photograph because our daughter was not immediately engaged. I understand that employees have schedules and other customers to assist. However, I believe that reasonable patience and professionalism should be expected, particularly when dealing with a 20-month-old child. A toddler cannot be expected to immediately sit or stand still, look at a camera, and cooperate perfectly on command. Our daughter was actually beginning to smile and engage, and we simply needed a few minutes of patience to help her become comfortable enough for the photograph. Amy did not appear willing to give us even a reasonable amount of time to try. Her attitude and comments made us feel that we were being treated as an inconvenience rather than as customers who were trying our best to complete the process correctly. I subsequently asked to speak with the manager, Kaur. Unfortunately, I was also disappointed with the way our complaint was handled. Rather than listening carefully to our concerns and attempting to address the situation, we were essentially told to go to another office. We understand that other offices may be available, but that does not address the way we were treated at this location. We were not asking for special treatment. We were asking for basic courtesy, professionalism, and a reasonable amount of patience while trying to obtain a passport photograph for a 20-month-old child. I respectfully request that this incident be reviewed and that the conduct of the employees involved be addressed appropriately. I also hope that staff can receive additional guidance on how to handle families with infants and toddlers, particularly when a young child needs a few additional minutes to become comfortable with the photograph process. My family came to the office expecting to receive professional and respectful service. Instead, we left feeling humiliated, frustrated, and upset, particularly because of the way our young daughter was treated.

Newish, clean Post Office. However, the customer service is horrible…read more There was only one person in fron of me so I thought I'd be done in 2 minutes. Instead the worker chatted with the customer in front of me about the weather and cold remedies. No big deal, probably a regular I thought. Then she proceeded to go in the back and chat with another worker for a few minutes. Then came back and chatted with a different co-worker for another few minutes, all while I waiting in line. Totally ignoring me, a paying customer. If this is the "service" we can expect from the USPS, yes, they should shut down the offices and lay off these lazy workers.

For the mailman who delivers in San Lorenzo, if you hate your job so much why do you do it! Damn…read morethis is not the first time you delivered a pkg, mind you I hv two small steps yet you continue to throw the pkg from the walkway! What if it was breakable like the first time you did this! I'm sorry but I don't support you guys any longer for you don't give a damn so therefore why should I care, you just make it worse for the rest!

Not a terrible experience, but also not the quickest I've been in and out of a post office. The…read morewait in line for help in sending out a few small packages maybe took 10 minutes? They had two windows open for assisting regular processing with card vs. cash. I believe it was that if you were planning to pay with cash, you would be able to be processed at the 3rd window, probably no cash rap there. The inside was small, but neat and organized. The line did have more people than I was expecting. Nice mix of individuals. Castro Valley is a small town and I got that feeling here, but at least its not a complete ghost town. The parking lot was also full the first time I entered. Saw a spot as I was coming out of the lot, but would have had to circle back to get it and there were already 2 cars entering from the other side. Luckily, I found a spot on the street. If I couldn't find parking, my next check would have been to park at The Village and walk over. The man who helped me was very kind and processed 5 small parcels that I needed shipped to the Greater Los Angeles region. They costed more than I was anticipating though, but the deed needed to be done. I was always fond of the drive thru mail drop off boxes as a kid- it was always super fun and didn't take long at all where you're able to go about your day. Something I've heard through the grapevine is that it might be best to bring the items inside to be mailed as there could be evil people who have nothing better to do than to potentially steal mail from outside mailboxes.

My postal carrier is 3/3 for destroying records. I almost always purchase vinyl in store to avoid…read moreproblems like this, but occasionally a record can only be acquired by mail. In this case it was a rare vinyl of which only 1,000 copies exist in the whole wide world. I left A CLEAR REQUEST to simply deposit it in the shade box which was 3 feet away. A friendly sign stated: "ATTN: USPS...PLEASE PLACE THIN, SQUARE (12 X 12 X 0.5) PACKAGE IN SHADED BOX PLEASE (arrow indicating location of box) *item sensitive to heat. THANK YOU!!!" I know my carrier is familiar with this shade box because they left every single other package which is not vulnerable to sunlight in it over the last 2 weeks (despite those parcels not being as described on the sign). The one package that mattered? They walked past the shade box, took down my sign, and placed it right on top of the clear and friendly sign I left, in the sunlight. This indicates maliciousness and intent, which if that is in their heart, I feel sorrow for them. It's a hard, often thankless job and I have always respected and supported the USPS. My support remains, despite this (seemingly) intentional action to destroy my package. I never complained about the last two records, because in those instances I did not leave a sign with a simple request, so I accept the blame for the prior two instances. This record is rare and irreplaceable, so I made this reasonable request to ensure it's safety. I'm aware this complaint sounds entitled, and ultimately trivial, but I will not apologize for my feelings. I allow myself a few purchases a year, just for me, just to feel like I am living for more than just survival. This record was important to me. It's not available on streaming, only through physical media, and listening to it would have provided me the rare spark of joy that would keep me running on this hamster wheel. Now I have only a warped and ruined totem, laughing at me as if to remind me that my purpose is only to thanklessly toil and struggle.

Ngl , it gotten better! From back then, they now have more help i can say. Customer service is now…read moremore bueno!

There is always available parking here and I really like that lol…read moreCustomer service is friendly and helpful You can purchase cards and gift cards here There is a drive up drop off box and that is super convenient

Machine is always out of order i should never depend on that stupid fucking machine. Please learn…read morehow to fix it so i can actually send my packages

Worst mail service. My mail has been lost multiple times. They offer no service and are…read moreinefficient. Don't put and checks in the mail if you want them to arrive.

A small post office. They take a break for lunch time - which I don't think is the case with larger…read morepost offices. For whatever reason people drive the wrong direction in the parking lot regularly. Small post office. Usually only one person working here. I suppose you could complain its small or just be thankful that it exists in the first place. If you have a PO box here it is unavailable for access unless the whole place is open for business. I've seen other post offices where you could access your PO box for hours sightly longer. The whole post office is closed for lunch. This is something you only have to deal with because it is so small. During the Christmas holidays be sure and send out your mail early. Like I said - one man team and the line can get krazy. San Lorenzo might be a better option during the holidays.

How can I give this place zero stars? The clerk behind the counter works excessively SLOWWWWWW. Can…read morebarely type and moves ultra slow. I came here and stood in line for 15 minutes with only one person ahead of me. The lady stood there waiting for the clerk to complete his task which took forever.. I lost my patience after 15 minutes and left. This post office is a joke. The previous clerk that worked here was also super slow and rude. USPS needs to hire more qualified clerks for their offices.

Dropped in to notarize a document with no appointment. Service was fast, friendly, and inexpensive…read more I will definitely use their services again. Very nice local business.

Personable service and this is so convenient if you need copies quick. Many services available and…read moreit feels good supporting a local hometown business. The line was much shorter than the post office.

Dharma helped me out with a messy return after the store told me I couldn't return it at their site…read moreand needed to take it to UPS. The person at the store said I didn't need a box just the receipt for return at UPS, but I got to UPS and they said I needed to print the return slip AND have a box. Dharma hooked me up with a box and taped it up and I paid $2 to return. Never buying online from Footlocker again, they make it hard to process a return but Dharma saved the day with his willingness to help.

If I could I would give this location a zero. Lack of empathy and terrible customer service service…read morefrom AK! Packages have been saying delivered to this location after the ups driver posted a tracking ticket on the outside of the complex. I have been trying to locate my shipment since. No help at all after email states it's been delivered to this location. Now they can't find my packages. Disappointed and frustrated with this entire experience.

I highly recommend this UPS store. The employees greet you when you enter and are so friendly. The…read morestore is well maintained, cleaned, and organized. Huge shout out to Ms. Neelema!!! She totally went above and beyond in her customer service. I made a mistake in my package and she was able to provide me with a solution. I am forever grateful! Thank you again soooo sooo much! If you ever have questions or inquiries, they do their best to prove the best service.

English Version Outstanding Service at the San Leandro Post…read moreOffice! I visited the San Leandro Post Office yesterday for fingerprinting, and I cannot praise the staff--especially Haley--enough! Even though there was a high volume of customers and a bit of a wait, Haley handled everything with absolute professionalism, efficiency, and a warm smile. She kept the line moving remarkably fast and even took the time to politely acknowledge and apologize to people for the wait, which showed incredible courtesy and respect for everyone's time. Haley clearly knows her job inside and out. She is exceptionally good at what she does, making a routine fingerprinting appointment smooth and stress-free. Thank you, Haley, for your wonderful customer service! Highly recommend this location. Spanish Version ¡Excelente servicio en la Oficina de Correos de San Leandro! Visité la Oficina de Correos de San Leandro ayer para hacerme las huellas dactilares, y no tengo más que elogios para el personal, ¡especialmente para Haley! A pesar de que había un volumen alto de personas y algo de fila, Haley manejó todo con un profesionalismo absoluto, eficiencia y una gran sonrisa. Mantuvo la fila avanzando con mucha rapidez y siempre fue muy amable, incluso disculpándose cortésmente con los presentes por la espera, lo cual demostró una cortesía y respeto increíbles hacia el tiempo de todos. Se nota claramente que Haley conoce su trabajo a la perfección. Es sumamente buena en lo que hace, logrando que un trámite de huellas fuera rápido y sin estrés. ¡Muchas gracias, Haley, por tu maravilloso servicio al cliente! Recomiendo ampliamente esta sucursal.

One word: ELIJAH…read more Friendly SUPER helpful Efficient Line moved quickly Parking plenty

They offer poster printing here but lamination & foam bottom are out. Came here on Wednesday…read moremorning and was helped by a lady with tattoo. She took her time to finish the job though. To print 5*7 and 21*28 poster took almost an hour. I even went to buy stuff from Safeway next door and came back... still not done. When asking if I could pay first, she said ' I will wait until it's done'... and keep chitchatting to her assistant manager.. ok I will wait then. When I asked her about the price, she started to have attitude. Oh well...there are other FedEx center I can go to. Ok ..... make sure you are not in a hurry when coming here and be in a really good mood