This post office continues to give my packages to the wrong address then has a hard time locating…read morewhere they left it. At times, I have had to go door to door asking people in my neighborhood. Get your crap together. Read the address on the box AND house, then deliver it!!!

They threw away my package because some issue with the delivery address? The correct address…read moreshould've been on the label. It was correct when I was filling out shipping info. These people are lazy and instead of searching for the correct address they will throw your items away. I was supposed to get my items first week of November. I'd give zero stars if I could.

Closed lobby at 742 PM. Lobby should be open for drop off…read moreand check mailbox Am sure the post office will claim crimes or people doing things in the lobby - but you can lock the lobby at 10pm or so for late drop offs and check boxes we pay for Wasted trip here

They're service is fine in house from my experience, but nobody ever answers the phone no matter…read morewhat time of day you call and you get a long fax beep after many rings. Being disabled, I'm not going to drive down there for every little question I may come up with once in a great while. It would be nice if they'd pick up their phone like they used to.

Why would you put a mailbox in the drive through that has a narrow slot that makes it necessary to…read morecome to a full stop and put your car in park, get out and slide in letters 1 by 1? What happened to the larger box that had the hinged door opening?

Dear [USPS Manager/Customer Service],…read more I am writing to bring to your attention an issue I recently experienced when calling USPS. I contacted your office for assistance in tracking down my mailbox number. During the call, the representative I spoke with was dismissive and unprofessional. He stated that helping me was "a service" and that he "didn't have to help me at all." Shortly after, he hung up on me. I understand USPS staff are often busy, but I reached out because I genuinely needed assistance. Instead of being treated respectfully, I felt belittled and disregarded. This experience left me disappointed and concerned about the level of customer service being provided. I would appreciate it if this matter could be looked into and if you could advise me on the appropriate next steps to both resolve my mailbox inquiry and ensure future interactions are more professional. Thank you for your time and understanding. Sincerely, Rebekah Muñoz

The girls working there are always working hard and efficiently, my go to store for Amazon returns…read moreand printing

I called this UPS Store location before a cross-country move to confirm whether I could drop off a…read moreprepaid overnight shipment containing my live leopard gecko. The shipment was properly packaged, had a UPS label, and was authorized through a reptile shipping service that specializes in legal live animal shipments. Unfortunately, the employee I spoke with immediately told me they would not accept the shipment. The conversation was very brief, and there didn't seem to be any effort to verify the shipping requirements or policies before giving me that answer. Because both Salinas UPS Store locations told me they would not accept the package, I had to make last-minute alternative arrangements through the reptile shipping company. Thankfully, they were able to help, and my gecko ultimately arrived safely and healthy in Pennsylvania. I understand that live animal shipments are not common, but I would encourage staff to become more familiar with UPS-approved shipping services and policies so customers can receive accurate information. This is from the UPS website Accepted and Prohibited Live Animals This is a comprehensive list of live animals accepted for transportation. Shippers are prohibited from shipping any animal not listed here, and all other live animals will not be accepted for transportation. The following live animals are accepted for transportation unless poisonous, venomous, and/or a Threatened or Endangered Species. Amphibians (All): Examples: frogs, salamanders, toads Cephalopod (All): Examples: squid, octopus, nautilus Crustaceans (All): Examples: crabs, crawfish, lobsters, shrimp Fish (All) Insects (Limited to beneficial insects only): Examples: bees, butterflies, crickets, lady bugs Mollusks (All): Examples: clams, mussels, snails Reptiles (Limited to the following): Lizards: Examples: chameleons, geckos, iguanas, monitors, flying dragons Turtles: freshwater turtles (except: snapping turtles), land tortoises, sea turtles Snakes: non-venomous (contract only) Arachnids: non-venomous spiders, contract only Worms (All) https://www.ups.com/us/en/support/shipping-support/shipping-special-care-regulated-items/prohibited-items/plants-and-animals

The service here is TERRIBLE! They refuse to deliver mail to the east side of town, instead…read moreforcing residents to get PO boxes. Why? My parents, who live on the west side of town, have mail delivered to the house. WHY do I have to go to the post office to get my mail? If that wasn't bad enough, they refuse to give you packages. If your tracking number says your package has been delivered to the post office (remember, you don't have a choice!), good luck getting it. You have to wait for THEM to tell you you can pick up your package, regardless of when it actually arrived. Paid all that extra money for overnight or two day shipping? Be warned: it's wasted money because of how these people handle mail. The service here creates a huge problem when buying things online especially, because you don't always know how a vendor will ship your item. You are forced to put the PO Box for every purchase, because if the vendor ships USPS and you put your street address, you're screwed. This post office will send your package back. Most post offices will at least cross reference addresses and hold your package for you. Gonzales? What a joke. They don't even tell you you received a package. They indiscriminately return to sender. And if your package is delivered on a Friday? Too bad! You won't see your package until Monday because they're too lazy to go get it for you, claiming they're "sorting" it, even if you have the tracking as proof that it was delivered hours ago. This is inexcusable. I shouldn't be forced to use a PO box. I should have mail delivered to my house. I shouldn't have to WAIT for my packages, sometimes for DAYS because the people here refuse to give it to me, even when I have proof it's arrived. This is ABSURD. I would leave zero stars if I could.

The girls at the counter are nice, courteous and knowledgeable about shipping needs. That have…read moreshowed me tricks of the trade and have saved me lots of money as I was shipping ebay items the incorrect way.

Friendly and efficient staff. Have packages delivered here if you are staying at San Benito TT and…read morehave a vehicle- 15 minute drive. Extremely satisfied.

The postmaster is always friendly, polite, efficient, helpful and knowledgeable. Less expensive for…read moremailing packages than other outlets.

Friendly service and much quicker lines than the other post offices in the area. Services a small…read moretown with usually only one employee at the counter but always great service.

I absolutely LOVE this post office! They're always busy, but the staff are consistently friendly,…read morewelcoming, and smiling. My husband and I drop off packages here all the time, and we rarely have to wait in line. They check everything in incredibly fast--often within an hour! I honestly can't say enough good things about this team. They truly deserve all five stars! Thank you for always making our visits so easy and pleasant!

I just wanted to say this is the nicest usps I ever went to. They always have a postive attitude…read moreand treat everyone with such patience they are truly amazing I appreciate them all.

Wow first review! I needed to make a pitstop at a post office on my way traveling north on the 101…read moreand Google maps took me to this place. Meth, the staff member that helped me, is charming and helped me get the best possible prices for the four little items I had to ship and even helped me with the packing. She reminded me to take pictures to send to the buyers. Odd to say about a post office, but this place is a little gem.

This is the greatest post office I've been in friendly staff no linesVery clean and a very…read moreconvenient location I will be doing all my personal needs here love this country

this Post Office is the closest and only Post Office for the area of Carmel Valley. It would be a…read moredistance for anyone not living in the Carmel Valley to drive to. It is closest to the Carmel Valley Village and as I said, it is the closest one and only one that close and available for Carmel Valley. It is small and the employees there are mostly courteous and helpful.

We love and are grateful for our local post office. Chris and all the staff are always pleasant…read more Thank you!