The service here is TERRIBLE! They refuse to deliver mail to the east side of town, instead…read moreforcing residents to get PO boxes. Why? My parents, who live on the west side of town, have mail delivered to the house. WHY do I have to go to the post office to get my mail? If that wasn't bad enough, they refuse to give you packages. If your tracking number says your package has been delivered to the post office (remember, you don't have a choice!), good luck getting it. You have to wait for THEM to tell you you can pick up your package, regardless of when it actually arrived. Paid all that extra money for overnight or two day shipping? Be warned: it's wasted money because of how these people handle mail. The service here creates a huge problem when buying things online especially, because you don't always know how a vendor will ship your item. You are forced to put the PO Box for every purchase, because if the vendor ships USPS and you put your street address, you're screwed. This post office will send your package back. Most post offices will at least cross reference addresses and hold your package for you. Gonzales? What a joke. They don't even tell you you received a package. They indiscriminately return to sender. And if your package is delivered on a Friday? Too bad! You won't see your package until Monday because they're too lazy to go get it for you, claiming they're "sorting" it, even if you have the tracking as proof that it was delivered hours ago. This is inexcusable. I shouldn't be forced to use a PO box. I should have mail delivered to my house. I shouldn't have to WAIT for my packages, sometimes for DAYS because the people here refuse to give it to me, even when I have proof it's arrived. This is ABSURD. I would leave zero stars if I could.

The girls at the counter are nice, courteous and knowledgeable about shipping needs. That have…read moreshowed me tricks of the trade and have saved me lots of money as I was shipping ebay items the incorrect way.

Friendly and efficient staff. Have packages delivered here if you are staying at San Benito TT and…read morehave a vehicle- 15 minute drive. Extremely satisfied.

The postmaster is always friendly, polite, efficient, helpful and knowledgeable. Less expensive for…read moremailing packages than other outlets.

Friendly service and much quicker lines than the other post offices in the area. Services a small…read moretown with usually only one employee at the counter but always great service.

I love this post office and Reina and awesome. She's personable while maintaining professionalism…read more Her customer service is definitely 5 stars.

I just love going to this post office! The location is tiny and quaint and the post lady working…read morethe counter is always pleasant and helpful. I'm rather surprised that mine will be the first review here, which must attest to the fact that the locals must consider this their sweet little secret to be able to go to a post office where they're nearly always the first one in line and each transaction is so easy! But I sincerely doubt that now all of Hollister will suddenly start using this post office since it's a bit out of their way---I'll just consider myself fortunate to live a mere 3 miles down the road!

service is very slow, a lot of other people's mail in my box. also long line to pick up your…read morepackages. not to mention the very inconvenient hours of service: 9:00 - 4:00? people work out of town and normally start work before 9:00 am and return home after 4:00 pm very inconvenient.

Closed lobby at 742 PM. Lobby should be open for drop off…read moreand check mailbox Am sure the post office will claim crimes or people doing things in the lobby - but you can lock the lobby at 10pm or so for late drop offs and check boxes we pay for Wasted trip here

They're service is fine in house from my experience, but nobody ever answers the phone no matter…read morewhat time of day you call and you get a long fax beep after many rings. Being disabled, I'm not going to drive down there for every little question I may come up with once in a great while. It would be nice if they'd pick up their phone like they used to.

I have had a P.O. Box at the Big Sur Post Office for over 18 years. Postmaster Andrew and his…read moreassistant Andy are a "treasure" and among the nicest people you will ever meet. This post office has enormous and unusual challenges with the road conditions and road closures on Highway 1. Somehow, Andrew has managed to "get the job done" -- often going so much out of his way to serve the travelling public and the residents of Big Sur. Andrew and Andy are very fine people and I cannot overstate their value to the community.

I, Tom, from The Villages, Florida, just want to say how pleased I was with my first experience of…read morecustomer service at Big Sur post office. On June 6, 2025, I mailed, outgoing, nine envelopes (bills). When I handed these envelopes to Andy, I asked him when mail will leave the post office. He replied, mail is picked up by 4:00 p.m. Then I asked him again when I returned to make sure they were to go out. He was so assuring that these mailing would go out at 4 p.m. To my surprise, one of the mailings addressed to The Villages, Florida arrived and was posted Monday, June 9th. This means it arrived to the addressee on Monday and yes, was processed the same day. My point is, this mailing addressed to Florida, 3,000 miles, over a weekend and how quickly it was received. I want to commend Andy for being so patient with my concern and providing great customer service. Andy, has a wonderful personality and I ask that he be commended for his professional service. Andy, represents the U.S. Post Office with exceptional customer service and willing to provide one assurance of ones mail being in good hands. As a side Bar: Trying to convivence Andy to move to a post office in the tax-free Republican State of Florida.

Went in without an appointment to update my drivers license. Took under 10 minutes! Everyone was…read moresuper nice. What a great experience.

Horrible experience every time I go into this location. Staff are always rude except for the older…read moregentleman who I always see doing passport appointments. Long lines and short staffed. I had a passport appointment at a scheduled time 2:15. I walk in 15 min earlier. I check in and start filling everything out. I was missing the ss#, I ask my husband to go home and get it. Mind you we live 5 min away. We get called to the front at 2:20 and I let them know my situation. The Asian lady who helped us and is always rude with customers immediately said, "no we cannot help you" I let her know my husband is on his way back and right away she said, "no we cannot help you reschedule." Ok yes I know forgetting my son's social is my fault. I get there 15 min earlier, you don't help me, call me 5 min after my scheduled appt and then say you can't help me because according to your supervisor 'you should've been halfway done with the application already.' How is that my fault?! Awful customer service.