I honestly wish I could give zero stars, but we all know that it's not an option. Every single…read moreencounter I've ever had at this post office has been nothing short of hell. They have the same guy there with the worst attitude I've ever seen in my life , that is working in a professional setting ! he does not know what he is doing or is targeting me so I will not receive my mail! I put in a grievance with his manager and nothing was done because of course the manager took his side even though I'm not receiving my mail which I believe iBe some type of illegal activity that I will legally handle at some point. I am not sure why he is getting away with not letting me receive my mail as well as everybody else inside of this post office . if i were you, I would move far the fuck away from HICKMAN MILLS !! unless you want to be treated less than human and with the most disrespect you've ever seen in your entire life . it is mind bottling to me how you are supposed to be receiving mail and want to play the dozens and somehow they are getting away with it but hey, we do live in the United States and they do work for the government. I'm not sure why I expected anything more from them.

This place doesn't even deserve 1star. The manger lady w long grey hair is a bitch. I walked in at…read moreher yelling at a lady and by the time I left she was yelling at me to kick me out because my Jackson county collecter mail was retired to me. That's their fault. She would apologize she told me it's not her problem. I guess u don't have to have costumer service skills to work there. Retire old lady!

Duba was great. He got my packages scanned in very quickly and was friendly…read more Thanks, Duba!! -Skyler

I would like to extend a heartfelt THANK YOU to Jacob! During an incredibly stressful time, he…read moreshowed true kindness and grace in his interactions. He took the time to answer my questions with patience and compassion, and actually assisted me when others who were recommended to me did not. That level of care and professionalism meant more than I can express. Because of Jacob, I will absolutely remain a returning customer and will always seek his assistance specifically. He was truly a God-send, and I am deeply grateful for the support he offered when I needed it most. 3 stars based on my initial interaction with the first representative. 5 stars for Jacob though!

This is the best post office I have been to in the Kansas City area! The service is always quick…read moreand efficient and kind. Sure, you always get stuck in a line at the post office, but that happens everywhere. The employees here are efficient and helpful. This post office is super clean and well-stocked, and there is tons of parking! Many of the post office locations closer to the city lack parking in busy times, so I love stopping here on my way home from work in Grandview. I highly recommend using this USPS location if you're close by. Of course they close early like all the branches, but I have never spent more than 15 mins waiting here.

Terrible place with no customer service. Two women who were…read morevery disrespectful and dismissive closed the building early. I made an appointment to get my passport application turned in, and when I arrived all the doors to the passport offices were locked. So I tried to call and no answer... Then I walk inside and two women -with no customer service training- just stare at me tapping the window. Another woman walks in with her kids and asks me why the doors are locked if we have an appointment. Finally when a lady walks out she is very dismissive and says "your appointments have been canceled" to both of us and says we need to reschedule. We both look at each other and say we have appointments.... They would not let me get my passport done and it was very clear they were not trying to help anyone else. Don't visit this office if you're looking for help.

The postal lady or clerk #33 was friendly happy and was very enjoyable to watch with others. This…read moreworld has been very hard and I got to see how kind and wonderful she was. I'm usually the one lending a helping hand and I got to receive kindness from her today and it really touched my heart to see kind and helping each other out in times of need and I want to thank her and make sure to give a kind hand to her when I can she showed me that there are great people still in this world. Thank you for extending your hand. God bless you and you have made my day so wonderful. She's a one of a kind.

Wish I could put 0 stars. I just went in with a change of address issue. Sandy was extremely rude…read more She stared off by just letting me know I did it wrong. I explained to her what options I chose online and she let me know that wasn't an option. I said but it was. She said on my 8 years of working here you are the first person to ever say that. I said well is there someone or somewhere that we can submit a complaint that for online address changes that what I clicked, shouldn't be an option. She said no. I said I can't be the only one to click that. She then repeated that isn't an option. Finally another worker came over and asked what was going on. She started to explain but then changed what she said to me. So I corrected her and said no, you said that wasn't an option. Basically calling me a liar and making me feel crazy. So I said I'll pull it up and show you. At this point I need you to know that is an option so in case another person comes in. She waited. And there it was. She goes if you click it, it won't let you proceed. I showed her that actually it does. I did apologize many times during saying I know the system isn't her issue. But her attitude is. Did she apologize for her attitude or for being wrong and making me feel crazy? Of course not!

Overall had a good experience. I had to go for a passport photo and they were able to help! It took…read morea little longer than anticipated but I think there was an issue with the camera that was resolved. The guy helping me made sure my photo met government guidelines for passport photos and was the correct size. I got the exact picture I needed for my new passport and was off. I noticed they do a whole variety of packaging and shipping options. Looks like a great place to bring care packages that are needing to be sent. Since I only used their passport photo services I can't speak to anything else, but if you are in the area and need a new photo I recommend going here!

I had to ship something oversea to Taiwan, the owner Rich was very helpful, he explained the…read moreoptions and helped me choose the best deal on shipping. He also helped me repackage my box to make sure it will arrive safely. The shop looks like a high class boutique, and everyone so helpful. Definitely will referral all my friends there.

Always so helpful and nice. Much better than going to the actual post office. Printing is always…read morea breeze. Email things over and pick them up. So convenient!

I love this place as it offers so much and the people that work there are so friendly and helpful!…read more It also doesn't hurt that it is so conveniently located!

I went to the UPS store on 63rd St. in Brookside. The customer service attention and attitude was…read morereally super. Both times I went, I walked out thinking I gotta do a review. The owner is great. I wish I remembered her name, and Kelley you helped me today was super nice and efficient. Not expensive and a really good service that you're glad you went in for.

The crew here is pretty on it. I recognize some faces from the old Plaza location where they ran a…read moretight ship, and it's continued in this smaller but more accessible Brookside location. I get hung up on shipping as the costs vary widely, I don't always know what box to use, and it's just a general black hole at times. They'll get you set straight here and usually with a smile. The prices are what they are, sometimes fair, sometimes a bit high but it's on par with any other shipping services as far as I know. It's also very easy to get in and out here. There is street parking, the ability to walk a block or two, and even their own little lot attached to the west side of the building. A regular staple for me as someone who works remotely and it's always quick and easy.

I travel for work; shipping out of franchise UPS stores in about 11 states, but by far, I wish the…read moreGM Mac J trained all of the stores. He's always been able to help and provide insight into increasing efficiency for my trips and reducing the time I spend in store. Sure, me knowing what's up makes it easier for his staff; but this is definitely not the same at every store. Locally, I used to do shipping at the Fairway and Prairie Village locations; but after needing some help and getting charged or shamed at these two locations, I will always hit up the Central store. It's so small, but their process just clears people out quick and happy. The GM is always there just cranking out business and helping folks out. Please have him train other locations.

Back when the volleyball nationals were being held I went in to ship a hard poster from the…read moretournament back to California. The packaging that they had available was pretty expensive so Eric said he would help me out by taking it home and securing it with cardboard if I paid the shipping cost. Eric gave me great service which is hard to find now