I arrived at a busy time. I watched an employee named Duba give each person friendly, efficient, thoughtful customer care and was the same with me. Outstanding customer service! Thank you! read more

Me and my daughter came into the Main Street location today 4/19/2026 and the guy here in Grandview was very unprofessional in front of customers in the lobby. Very unprofessional told us if we don't want wait in his long line they we don't have to be here. We can go to a different location and that he did not need more help. We are slow on Sunday but yet he had more than three to four customers waiting. I told him he was very rude and very unprofessional and I have been a customer for years and I have never been treated like this. He definitely needs some training classes on customer service and professional in a work place. read more

I would like to extend a heartfelt THANK YOU to Jacob! During an incredibly stressful time, he showed true kindness and grace in his interactions. He took the time to answer my questions with patience and compassion, and actually assisted me when others who were recommended to me did not. That level of care and professionalism meant more than I can express. Because of Jacob, I will absolutely remain a returning customer and will always seek his assistance specifically. He was truly a God-send, and I am deeply grateful for the support he offered when I needed it most. 3 stars based on my initial interaction with the first representative. 5 stars for Jacob though! read more

The UPS Store - Wedding invitation - Printing Services Near Me - Grandview, Missouri

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This UPS store is closest to our house. It is fine. It smells a little musty inside. The staff is not very helpful or very cordial. But they get the job done. Nothing spectacular here, but it is what it is. They get stuff from point A to point B. read more

Signed up online for notary service at 9am and went in for signing. Arrived at store and lady working was extremely rude, ignorant, and told us that website does what they want but their store notary will not be there to work until 9:30. I left very upset since I set and appointment for a reason, but went back to get my signing. The same lady was there, came and notarized forms like nothing was wrong and I paid and left. Absolutely will not go back or use this location and may not use any other from how I was treated today. read more

Unfortunately, I wasn't given the opportunity to take advantage of this UPS' franchise service because of the incredible rudeness of the owner. I attempted to ship a sound system using the UPS account of the buyer. Instead of the manager, who spoke up, advising that ' unfortunately, as a franchise, we're not able to use 3rd party payment accounts, but here's where you should go" they scoffed and smugly advised that we were in the wrong place and help would not be received here. After advising that I didn't understand the distinction between UPS store types and their capabilities, the manager advised that he'd" slow it down for me" and then spoke very loudly, repeating his exact phrasing, the phrasing I clearly didn't understand. I'm shocked that a franchise owner of TWO STORES would have such blatant disregard for basic customer service. I was absolutely floored. I can understand if you urgently need to ship something using this UPS store that's conveniently located in downtown Grandview, but unless you wish to be painted as an inconvenience or treated with only an iota of respect, the downtown UPS franchise store is not the place. Edit/response to rude owner: reviewing the other comments on your store, I'm not the only person to observe your lack of care. Moreover, I didn't take issue with the response, but the language used and how it was delivered. Finally, your lack of a genuine response and peddling some trite "we have a history of great service" speaks for itself. Enjoy that chat with corporate. read more

EDIT: Your employee NEVER mentioned that it needed additional packing. she said a rude comment and gave me a disgusted look. if she had told me, I would have understood and returned better with packaging! Quit defending rude people that work for you! quit gaslighting your customers! horrible and rude employees making rude comments that are unprofessional. Wendy or whoever with that name , it started with a W, needs to have more training in not saying very rude and unnecessary comments to customers. i won't be returning again . Owner probably is going to reply this and say that they could care less. Save your reply. I already know what's coming, and I bet it's going to be snarky remarks as expected. So I'm reporting the store to corporate. Dont have to reply to this. read more

My favorite UPS store. Every-time I have Amazon returns, they make it so easy. Jacob is amazing!

I have been to this Grandview location several times. The staff is AWESOME. Patient, friendly and always willing to help and accommodate. I would definitely recommend this location to anyone. read more

I bought a large set of vintage dishes very inexpensively online (I live in Los Angeles) and needed a place to pack and ship them for me. After a different shipping company quoted $1350 I freaked out a little, then called the closest UPS store to the seller. Zachary was a godsend! My seller brought them to the store, and Zachary handled everything. For less than $200 all of my dishes were individually wrapped in foam, then padded in bubble wrapped sets, and finally nestled into a boxes of styrofoam pellets. All arrived in perfect condition, is spite of one box being semi-squashed in transit - it was packed that perfectly!! I cannot thank Zachary and the UPS Store on Main Street enough for getting these dishes to me safely! (And for saving me heartbreak - I would've had to cancel the purchase.) read more

Great customer service. I was not aware this area was filled with more UPS stores than Fedex stores. (If you are from the north east/ south east this will be a quick realization. The customer service is great. It was a little busy when i walked in. The copies I had printed came out perfectly and did not have to get a reprint! read more

In and out quick and painless. Store needs some air freshener, smelled like wet cardboard. If I was coming from the west I would give it a 4. Thanks to GDV main street beautification you have to go around the block if you are coming from the east read more

Very poor customer service. Argued with me about dropping off my USPS prepaid package- me to go across the street to drop it off. The UPS on Stateline is always helpful and nice, I will continue to take my business there. read more

Tom and his crew have helped so much with everything I've ever needed printing and shipping-wise! They were able to offer the best UPS shipping services and I am amazed at how well they treat the customers! I will definitely be back and if anyone ever needs recommendations on printing, shipping, faxing, or project services in Grandview, this is the place to be! Thank you, Tom and team! :) read more

Was just in there to ship a big project to Dallas and the staff was really helpful. Went out of there way to explain the shipping options and we found the right one at the right price. Will be back in a couple of weeks to do it again. Thanks read more

Sent over by post office next door to have something printed. They had one computer in which to print things off and a woman was having her look at pictures and trying to decide on paper and prices and had that one computer tied up for extended period of time. They were very busy and it was almost a 20 minutes. read more

HORRIBLE Customer Service. Don't go here if you can help it. The owner Tom Sundquist lied and said "my package wasn't there". The night before when I had someone go to pick it up for me. I went there the next morning and someone else found it. He was standing there and said "oh was that here?" She said "yes, I always go check to see if the package is here." He then changed his story and said "I told the person that they needed more information." I told him he was a liar. The person brought the info notice number along with id with the same address. What other information did he need? He and some of his staff are very rude. Maybe they are selective on who they treat right and who they are jerks to. I only go pickup from there because I HAVE TO otherwise I would gladly drive wherever and pickup my package. read more

I have been using the services at this UPS Store for years, and I can't recommend them enough. I started out with them by purchasing a "copy card," which enabled me to be able to make copies throughout the year with one singular payment. That was so convenient! A few years ago, I got sick and tired of "porch pirates," so I bought a mailbox there. Everything I order online gets delivered there, and the employees know me, so they always have things ready for me when I come in. Tom, Jennifer, and the rest of the crew are always professional and kind, and they are a great company in Grandview! read more

Came in on my lunch break to have a document notarized and shipped. The notary was "about to go on break" and couldn't notarize my documents. This put me far behind my task load for the day and they said come back "between 4 and 5" to catch the other notary. There are 2 employed and we can manage a schedule well enough to make sure there's one at least during working hours? Terrible service. I expect more from a UPS store. read more

The guy bullies his employees and on top of that he yells at them in front of we the customers. It is very unprofessional. I think the owner needs to take angry management classes and on top of that some manager ones and throw in some customer service in there. Smh those employees deserve better hope they find better job. God bless. read more

Tom and his staff are AWESOME!!!!!!!! They have always gone above and beyond to help me with whatever my needs are when I walk in. The office I work at also does a lot of business there too. Would highly recommend this store to anyone. Lisa-Acosta Chiropractic read more

I bought a RC model boat 55" long and needed to get it shiped from MO to VA. I contacted Tom for a shipping quote and from that point on it was agreat experience. The boat was difficult to package due to its design, but he got it done perfectly. The model arrived in three days in perfect condition. I highly recommend Tom and his UPS Stores for great customer service, read more

I walked in to this location to get something notarized yesterday and the man working said the notary was there but busy helping in the back. He said I would need to come back tomorrow (which was today) before 4pm. Okay, I understand, things happen. So I came in today around 1pm and the lady who does the notaries was very rude at first contact. She said she did them but was too busy for the rest of the day. Except, there was not another customer in the store and she had another lady working there helping her. Could I not have waited or come back at any time in the next 3-4 hours???She gave me an attitude like I was the one inconveniencing her. She said maybe try again tomorrow. I'm confused, isn't that their job? I'm in awe of what a lack of customer service there is in so many businesses. I will not be back again. read more

I absolutely love everyone here. When we come in everyone is very welcoming, proficient and bright. Busy moments can be handled a little better but they do an overall great job. i highly recommend this location read more