If you are shipping something here, be sure to bring cash. No plastic! I have been the girl…read morescrounging up quarters and nickels at the counter to get my mail moving, BUT IT IS SO WORTH IT. The woman who runs Mail Service is extremely pleasant and determined to help her customers save money. Unlike nearby post offices, there is hardly ever a line full of cranky people. I highly recommend this business, even though the cash-only thing can be a hassle.

This is my Go-To location for mailing packages and important documents. The woman who runs this…read moreplace is just amazing! I forgot to bring cash or check one time (they don't take cards, unfortunately) and she knew I was in a bind, so she covered the cost for me and said I could just pay her back! How incredibly kind is that?! Also, there's never a line and you can use almost any mailing/shipping service there (UPS, USPS, FedEx). I highly recommend this place.

Overall had a good experience. I had to go for a passport photo and they were able to help! It took…read morea little longer than anticipated but I think there was an issue with the camera that was resolved. The guy helping me made sure my photo met government guidelines for passport photos and was the correct size. I got the exact picture I needed for my new passport and was off. I noticed they do a whole variety of packaging and shipping options. Looks like a great place to bring care packages that are needing to be sent. Since I only used their passport photo services I can't speak to anything else, but if you are in the area and need a new photo I recommend going here!

I had to ship something oversea to Taiwan, the owner Rich was very helpful, he explained the…read moreoptions and helped me choose the best deal on shipping. He also helped me repackage my box to make sure it will arrive safely. The shop looks like a high class boutique, and everyone so helpful. Definitely will referral all my friends there.

Extremely helpful and they routinely go out of their way to accommodate the customers…read more Thank you!!! Greg Orscheln

Wasn't aware my package needed a signature for it to be dropped off at my home. DONT come here on…read morethe weekend because they're closed SAT & SUN. Pretty inconvenient for people who work full time jobs. I'm giving this place a low rating because I feel they should post their "Summer Hours" online. I came here at 10:30 because online it says they're open Saturday from 9:00am-1:00pm. It's not open on weekends in the summer so don't waste your time.

I'm back with another 5-star review for this UPS location--because, honestly, they keep earning it…read more Sure, the parking lot is a nightmare. And yes, today a wild woman in a white Mercedes nearly T-boned my car because she was apparently too busy scrolling Instagram to look up. But none of that is UPS's fault. That's just the parking lot chaos gods doing their thing. This place is always busy--the line was literally spilling out the door, as usual. But somehow, miraculously, I was in and out in minutes. No drama, just smooth sailing. Jake helped me out with a smile and an efficiency level that actually renewed my faith in humanity. He's good vibes in a uniform. Highly recommend this location. Just keep your head on a swivel in the parking lot--it's basically bumper cars without the padding.

Went in to return my AT&T router and I'm so impressed by how smooth it went! Bonus that the…read moreemployees were friendly and personable!

I called before I came drove an hour to get shipping documents that I verified with Ryan that he…read morehad upon my arrival he informed me they haven't used them for 15 years, which is crap because we've been getting them from UPS up until last year and he was horribly rude, horrible if I could put a zero down, I would horrible I cannot say the word horrible enough rude, rude rude. Ryan is rude. And just a sidenote, I see in other reviews. Ryan took the time to smart off to one of the customers about a bad review. I'm gonna guess that was the only customer that took the time to complain that day because you didn't smile even to a customer that clearly comes in there all the time, a smile and an apology and a thank you, and a please goes a long way with people. I would think someone working in the public would know that. ****just so yah know, those documents Ryan says hasn't been used for 15 years....just got some from UPS!!! Someone needs to learn more about UPS forms I guess!!!

I run a 501c3 non-profit for special operations military veterans. Ryan and his staff have…read morecontinued to ship items on time for me for 10 years. Couldn't ask for a better team . This will always be our store.

This FedEx came in clutch for me recently when I was on my way to an event and remembered I had…read moreforgotten to bring with me some things that needed to be printed. I saw this FedEx nearby and like a beacon of hope it guided me to a printer. I'm a big fan of the FedEx print and go system so from the parking lot I was able to email the document to their system and by the time I walked up to the printer I had my confirmation code to print. I was in and out in less than 5 minutes and only 10 minutes behind schedule overall for the whole stop. Overall it was really about as good as it could have gone. 4/5 stars mostly because the parking lot is a nightmare. I was in a hurry and trying to get a spot I could quickly get in and out of when I was basically cut off by an actual FedEx truck that in the end took up TWO spots to park and load, then trying to leave I was blocked my several folks simply because they were waiting to drive by... because this parking lot is so poorly designed. At any rate - it's a clean FedEx. Very small, but efficient. If you need to print something it's not a bad stop in a busy part of south OP.

First time at this fedex and received great customer service from Miranda when shipping my package…read moretoday.

I have always raved about how convenient UPS stores to family and friends. However, I cannot that…read moreabout this particular store. I came into just to drop off a return was already label and ready to, per usual. Not only was the service slow to get to me in the first place, despite the store dead, the staff gave me false info and was extremely rude. The barcode that came as a return label wasn't scanning, so I asked if it could be manually entered, per usual when this happens (several other times). He stated that it is not possible and I would have to find some way to print out a good label before he can help me. I stated that it came already printed on an adhesive. Then he stated that there will be no way to send the package because a driver cannot pick up packages that can't be scan, and asked the person behind me if he could help them while I was mid sentence. I called to a nearby UPS location (Antioch) and asked if there was anyone that can help me. The gentleman on the phone said come on and they will manually enter it in for me. I went in and it was a different gentleman that helped me at the Antioch location than who answer the phone. I stated that the label on won't scan, and he said, "let me enter it manually." I was in and out of there in less than a minute. All and all, I would not be returning to this particular location based on my experience today. I'd rather save my time by going to the Antioch location that is only minutes away. Had I also seen the rating on both stores prior to going, it would have saved me the trip to this store.

This specific location always is personal and friendly. Packages always make it out same day as…read moretheir pickup is very late in the day. I always recommend this location to family and friends as the workers have come to know me on a face and name basis welcoming me with smiles all the time.

This is for UPS in general, but it's been incredibly frustrating waiting on delivery of a package…read morethat should have arrived days ago. It was set on the delivery truck all day yesterday (Saturday) with initial expected delivery from 2pm to 6pm, so I made sure to be home at that time, only for 6pm to pass and the status get updated to be delivered by 9pm...sure enough, 9pm passes and nothing, and now my status says I will be updated "as soon as possible". Since it's Sunday I can't reach a human on the phone and their website is this circular nonsense that isn't helpful at all. I highly doubt UPS has anyone monitor this page but just posting to vent.

I have waited all day today for a package delivery. I tracked it and the website says they tried a…read moresecond time. That is a LIE, an outright, LIE.

Unfriendly store. Walked in at 6:59 and "open" sign was on and was snapped at for being closed. The…read moreother store further south is much nicer store and more pleasant to deal with. I'll avoid this one going forward.

I rarely leave bad reviews, but I do so if an owner or manager of a business is intentionally being…read morerude / hostile, or if the experience is horrendous and said people don't try to fix it, and don't seem to care. - I have 30 years of customer service experience: retail, restaurant, grocery, and my own business. I've worked in almost every position from dishwasher to owner/manager. I'm literally a customer service expert. - I look grungy today (hat, hoodie, jeans and sneaks), because I'm mostly working from home & just running a few quick errands. I'm guessing that I was treated the way that I was, because I didn't look important enough to matter to the employee (who might have been the manager since his name tag looked different than the first employee's), but I didn't stick around long enough to find out. - If I have an Amazon return, I'll typically go to the Kohl's or one of the UPS stores near me in Olathe (where they are super friendly and helpful). The few times I've used UPS, I've printed off my own label and attached it, as the instructions say, so I have zero experience as to what to expect if I ask them to print it off for me. Actual experience: I left my house with something I needed to return to Amazon, before I had actually done the return online. I was in South OP / Leawood area, and since the Amazon choices included UPS, it said $0, and there was one right around the corner, I chose that. I went into the UPS Store off 135th & Metcalf, and told the first employee that I had an Amazon return, and that I didn't have a copy of the return label, and asked if I could email it and they'd be able to quickly print it off for me. He said, "Sure. Send it to this address", pointed to a label, and didn't say a word about it costing $. The other employee goes to a PC and asks if it's my name, and then says, "Your print is coming out right behind you". I was surprised that it was coming out of a huge printer behind me in the store, as I don't use UPS for anything other than shipping. I put the piece of paper down on top of the box I brought in, said thank you, and started to walk away. He said, "That'll be $1..." (whatever change, I didn't hear because he said it quietly and I was already 10' away). I turned back and asked, "I'm sorry, what"? He then repeated the price, and said, "You have to pay for prints". I then started to try to have a conversation with him, but he immediately began interrupting me and talking over me. My sentences below are what I was trying to say, but each time he cut me off after only 3-4 words. - Me: "I didn't know you were going to charge to print off the Amazon label, as it says free on Amazon". - Him: "We are a printing store, we charge for prints". - Me: "I'm not doing a printing order, I just asked him if he could print the label off for me, and he said yes and didn't say anything about $". - Him: "If you don't want to pay for prints, you shouldn't come to a printing store and ask for prints". - Me: "I didn't. I'm not "here for prints", I'm returning this. I usually return at Kohls and..." - Him: "We are not Kohls, they are a retail store. We are UPS, we are a printing store". - Me: "Can you please stop interrupting me..." - Him: keeps interrupting and starts rambling on about various "printing store" things. - Me: "Can you please stop talking over me. I'm trying to have a conversation with you". - He just keeps on going and starts talking louder so I can't be heard. - Me: "never mind, this is ridiculous", and I pick up my box and started walking out. From 10' behind me, as I'm already by the door, he says, "If you don't want to pay, you can get out"! The hostility and rudeness was beyond what I've experienced in a long time. I don't know if he was having a bad day, if someone else had been rude to him so he was taking it out on me, if he's annoyed with being an Amazon return location and chose to take it out on me, or what. But, you don't ever treat people that way for no reason, especially if you are in a customer service position. I will definitely not use that location again!

Very friendly service and knowledgeable staff, very convenient location where you can be in and out…read moresuper quick!

Such fast and friendly service at this location! I came in and to drop off a return that was…read morerefused by a location nearby because the label did scan. I called first to ask of they could help me and they said to come on in. The person helping was not the person I was on the phone with, but got me in and out of there super fast. I felt welcomed and their willingness to assist. I can see why everyone else on the reviews feels the same way about the service here.