Not sure what might have been going on to warrant the poor reviews, but I was just there on 7/17/2018 to pick up a package sent c/o General Delivery and had a great experience. The post office was clean and air-conditioned; Yes, there was a line, about 5 or 6 people, but that's not abnormal in any of the areas we frequent. The postal employee at the counter was polite & professional with everyone she helped while I was there; as were the customers. Several were picking up packages and were prepared with their tracking numbers, so the line moved quickly. When my turn came, she wasn't able to track, because it was a UPS tracking number and when I told her it had been delivered the day before, she warned me that it might not have been sorted yet, but that she would check just in case. She went in the back and came out with my package. We'll be in Edgartown for a while this summer, and I would not hesitate for a moment to have my mail sent to this post office... highly recommended! read more

This post office is an absolute disaster! It is IMPOSSIBLE to get packages in a timely manner. For some reason UPS is allowed the dump everything that dose not fit on their delivery truck at the post office. Then, because you were expecting home delivery, the package doesn't have a PO Box number. Now it's in limbo and often gets returned as undeliverable. And if it does have a POB number they don't sort the packages for days because they are short an employee. I understand there's a new post master; however they need to get this straightened out ASAP. It's totally unacceptable, read more

The Agent is always very courteous, he make sure to get you in and out. He make sure he address what you're in the Post Office for and does his best to address it read more

This post office is notorious for laughably bad service. Though there are one or two pleasant staff members, the overall ethos is one of a seemingly deliberate desire to be unhelpful to customers. An older employee (who is possibly a manager) is unfazed by disappointed customers when packages cannot be located, or appear to be lost. In such situations a minimal effort is exerted to attempt to resolved the issue. Granted this location is perhaps no more than a sad reflections of the overall state of the US Postal service, but nevertheless it is dreadful on every level. read more

Worst place to lose your mail. Make sure you use UPS (not USPS) for your carrier. The place ran out of missing mail slips. Ya, you read that right. The star is for its cleanliness. read more

Ok this place is just horrific ! Terrible service and attitude - why be employed if all you can say is " it's not sorted come back and stand in a line that averages 30-45 minutes. Monica again read more

If I could give it 0 stars I would. I came in for a package that said it was delivered to this location. The old guy up front is disrespectful and absolutely no help. He needs to be fired, work on his customer service and try again. He's rude and is absolutely no help. Do NOT do business with them!! Worse service I've ever had!! Highly disappointed. I will NEVER get anything shipped thru them EVER!!! This is the first and last time!! The worst post office EVER!!! read more

This is the absolutely worst post office I ever had to deal with after 3 days of trying to pick up a package with my tracking number the postal clerk said "I might have made a mistake and scanned it returned to sender" total incompetence I will never use this post office again read more

I wouldn't think the Post Office is open on Sunday. But when the official USPS website states the specific Sunday hours that it is open, and you're eagerly awaiting something, you waste your time driving there only to discover that it is closed. read more

Quite frankly this post office is the reason with the postal industry is dying. I was the only patron in line and they said they did not have time to look for my package and to fill out the form and they would get back to me. This is a seasonal location, and should have no problem handling the local guests in the off-season. PLEASE find someone who is able to run the store and offer any amount of customer service especially when you are essentially required to have a PO box at the location since the USPS does not deliver. read more

Don't waist your time. Go right to the UPS store and get a mailbox. Well worth the couple of extra bucks. Have been told on several occasions at the Post Office they do not have time to look for a package in the back. No one else was in line. It's been 6 weeks since my last request to look for a package. They must have thrown the missing mail slip out by now and sent the package back. Don't go to the Post Office, stand in line and listen to people complain about the summer crowds! UPS will txt you when a package has arrived and you can get your mail 24 Hours a day! read more

If I could give this experience zero stars I would. For context it is late July about 80 degrees on the island and I chose to make a 3.5 mile bike ride to this location I walk in albeit a bit sweaty in a sports bra style crop top and a high waisted tennis skirt, an outfit I had worn to the gym, the grocery store, to get coffee...really anywhere. I shouldn't even have to justify myself here. But the fact that I ran in quickly to grab a package that the office did not drop at my address in the first place and was verbally assaulted by the clerk who told me next time I came in I needed to wear an "actual shirt" out of "respect" was absolutely ridiculous. It is 2022 clearly I had been exerting myself prior to stopping by and spent a total of 5 minutes in the establishment. Absolutely ridiculous treatment of a young, polite woman by an older woman in a year where women have come under enough scrutiny. Do better next time, and I pride myself on not apologizing. This isn't a five star restaurant it is a post office. read more

By far the worst customer service in any industry. Tom, the post master was incredibly rude and has a very bad attitude. I was looking for a package that was supposedly delivered to my restaurant. He told me they don't deliver mail to businesses. This was very confusing to me and I said that to him and he just copped an attitude and hung up on me. I called back and told him to lose the attitude and he threatened to send my package back as an undeliverable address. Last time I check, fraudulent claims in the USPS is a federal crime. Sadly there's nothing anyone can do about their piss poor customer service. read more

HORRIBLE SERVICE!! I paid extra for 2-day priority shipping, approx$10.00. The package was sent from Hammond, LA on 7/9/18. Tracking info 3 days later online shows package received and sorted at Edgartown Post Office on 7/11/18. This was sent to my wife's PO Box at this post office. She has asked, at the counter, on two separate occasions for the package since 7/12/18 and has been told by employees both times that the package is not there and they refused to check the tracking info. I am writing this on 7/17/18. This am I went to the post office in Hammond, LA, where i shipped package from originally. The postal employee checked the tracking info and confirmed the package has been sorted at the Edgartown post office. i asked if i could get a refund. she said 2-DAY PRIORITY SHIPPING IS NON-REFUNDABLE. she instructed me to file a complaint with the post office on a 1-800-ask-usps number. I tried that and it's garbage. Yesterday, 7/16/18 I tried filing a complaint online with the post office...after filling out all the info, upon entering required info a dialog box appears stating email server is down please try again later. i tried again later....same crap....that's why i went to my PO this am. Basically, the take-home message is 2-day priority shipping is a gamble. Pay extra for priority express...at least it is guaranteed and refundable. if you have to receive shipping on Martha's vineyard use the VINEYARD HAVEN POST OFFICE OR THE OAK BLUFFS POST OFFICE, their service is much better! The UPS STORE offers great service as well. read more