Poor customer service. They are unable to do a simple task of finding the correct mail box, the dismiss neighborhood concerns, and are rude along with it. Working in restaurants growing up, I know how it feels to be approached by customers so I make sure to be calm and clear when I address a concern.
They dismiss concerns about them delivering the mail to the wrong mailbox. They suggested we got a PO Box and I thought it would help since they were having staff issues during the pandemic. It was a very convenient excuse because now my regular mailbox is filled with 4-6 of my neighbors mail. And mine can not be found.
As a struggling contractor on the island, I survive based on checks being sent to me. They have lost several checks and then dismissed my concerns about correcting the issue. I do not support the US Post Office in Vineyard Haven and I recommend finding other solutions for mail. Regardless of the load on this office, they have not been able to handle it. Off season and during Covid when they had assistance from Southborough. read more