Not sure what might have been going on to warrant the poor reviews, but I was just there on…read more7/17/2018 to pick up a package sent c/o General Delivery and had a great experience. The post office was clean and air-conditioned; Yes, there was a line, about 5 or 6 people, but that's not abnormal in any of the areas we frequent. The postal employee at the counter was polite & professional with everyone she helped while I was there; as were the customers. Several were picking up packages and were prepared with their tracking numbers, so the line moved quickly. When my turn came, she wasn't able to track, because it was a UPS tracking number and when I told her it had been delivered the day before, she warned me that it might not have been sorted yet, but that she would check just in case. She went in the back and came out with my package. We'll be in Edgartown for a while this summer, and I would not hesitate for a moment to have my mail sent to this post office... highly recommended!

This post office is an absolute disaster! It is IMPOSSIBLE to get packages in a timely manner…read more For some reason UPS is allowed the dump everything that dose not fit on their delivery truck at the post office. Then, because you were expecting home delivery, the package doesn't have a PO Box number. Now it's in limbo and often gets returned as undeliverable. And if it does have a POB number they don't sort the packages for days because they are short an employee. I understand there's a new post master; however they need to get this straightened out ASAP. It's totally unacceptable,

things have been worse. but now they are so so so much better! could go as far to say the best. the…read moreisland is hard place to distribute so much mail with so little resources and so many old people wanting stamps paying by traverls check wanting to pick up a ups package that was actually delivered to the oak bluffs PO becuase their house lives on the zipcode border that it can be real crap shoot to go the post office but Christian King and others at the VH Post office make it work

Poor customer service. They are unable to do a simple task of finding the correct mail box, the…read moredismiss neighborhood concerns, and are rude along with it. Working in restaurants growing up, I know how it feels to be approached by customers so I make sure to be calm and clear when I address a concern. They dismiss concerns about them delivering the mail to the wrong mailbox. They suggested we got a PO Box and I thought it would help since they were having staff issues during the pandemic. It was a very convenient excuse because now my regular mailbox is filled with 4-6 of my neighbors mail. And mine can not be found. As a struggling contractor on the island, I survive based on checks being sent to me. They have lost several checks and then dismissed my concerns about correcting the issue. I do not support the US Post Office in Vineyard Haven and I recommend finding other solutions for mail. Regardless of the load on this office, they have not been able to handle it. Off season and during Covid when they had assistance from Southborough.

The people here are nice and courteous. Very helpful. This location is the best on the island…read more The new postmaster has done a lot to improve service.

Tell me you hate your job without telling me. This location is the worst. They refuse to look up…read moreany box numbers and will return mail at will. Mail is sent to an elderly relative and if the box number is not on it they will send it back regardless. Everyone on that island has a physical mailing address but not everyone or every business on the mainland knows that there is a PO Box associated with it. So you tell me why this branch won't look up box numbers for its residents? Isn't that actually their job?!

First thing it was open on a Saturday. The postman was Super helpful and the place was clean. I…read morethought I was in a dream.

An OK US Post Office. It has beautiful murals depicting Falmouth history. While it has a somewhat…read moreconfusing layout&the service can vary on who's there, it's the friendly neighborhood post office. People socialize. It tends to be short staffed, so if you have serious postal issues, be prepared to wait at least a half hour. If your mail gets lost... good luck. Parking is a challenge in the spring&summer. There are nearby public lots. It's alright, has a friendly neighborhood feel.

While in North Falmouth we needed to send a package, so we decided to drop in at this Post Office…read more This Post Office is one of the smallest locations in Falmouth, but overall the staff and service here is great. From the moment we entered the Post Office we were greeted by the postal employees who gave us all the information we needed and actually held a conversation with us unlike some of the other Post Offices we have visited in the past. Overall, really pleased with the experience here and we will make this our go-to location.

Since relocating to the Island, I receive my all of USPS mail and packages at this shop. It's a…read moregreat service - you can have all of your packages shipped here and they even send you an email to let you know when there's a package for pickup. In addition, they offer print/ fax/ copy services and are super friendly and patient with assistance. ;) Mailboxes are accessible 24/7 and you can request to have your packages left out for after hours pickup too. The owner is very hands on and his staff is super friendly. They do everything the Post Office should be doing for customers. Postal Mailboxes are $129/yr - same as the post office.

I've shipped numerous times with no issue before. I buy a few pieces of pottery every year and have…read morehad no issues prior to this past week. All three boxes had loosely packed items. Multiple pieces of pottery in each box, yet anything large or flat wasn't wrapped well and the items in the box had room to roll around which I gather isn't good. I had to submit a claim through insurance for the items. Also the number both online with UPS and with maps 'cannot be completed as dialed. UPS customer service said that's the only number for the store and we tried multiple phones. Short story, get the insurance or pack your own items.

Great post office!! I had two packages go missing for my wedding bridesmaids proposal boxes…read more Mike called me immediately upon putting in a request at USPS. He was so helpful and patient? Not only did he do the box that had gone missing going towards East Falmouth he even did the box search report for one going to Dallas for me. Excellent customer service! Just to compare, I haven't even heard from Dallas yet so I am very impressed with the service here.

Always had great service here never has there been a problem. People that work here are very…read morefriendly and very professional

I love my local post office. It's very cute. They do some things throughout the year (like the…read moreletters for Santa box) that i love. The people there are always wonderful and friendly. I'm thankful for a good post office!

Far better post office than New Bedford. The staff here are friendly and quick. I've always been in…read moreand out quickly.