The caretaker at Chace in East Freetown recommended contacting Rex Monument to have a headstone updated (two other places never returned multiple messages). I contacted Tom, explained what I needed and he put me on his list for estimates. He was very upfront with when to expect both the estimate and potential timeframe for engraving. Written estimate arrived which included recommending cleaning (last done in 2007), cost of cleaning and cost of engraving. I checked a couple local (central Missouri) monument companies and prices were very similar. Returned the documents, authorizing cleaning & engraving, along with check for half of total. In a couple weeks, received before-&-after texts of headstone and was stunned how great this family (since 1929) headstone looked after being cleaned. The headstone was updated in late June (a couple weeks earlier than Tom had mentioned) and received a text picture of the completed work. All in all, I am very pleased with all the interactions I've had with Rex Monuments personnel in this process. I will be contacting them every 5-7 years to have this headstone cleaned. read more