I mailed an important documents from Houston TX through priority mail service to Alexandria VA 22312. My party has not received the envelope up until now. It's been 8 days and I was told that the addressee will get it in later than past saturday which was 13th. I am at the mercy of Dulles distribution center in Sterling VA which are unable to deliver that small envelope to Lincolnia post office. I have no idea for what reason they are unable to process my envelope. Are we still living in a stone age or some third world country.. read more

They have had my package since 12/8 and they were supposed to deliver it. Our UPS Courier said that some work was handed to them and they have had packages sitting there for weeks untouched. About to head there now. My co-worker had the same problem and she got her package three weeks after she ordered it. I give this post office the lowest possible rating. read more

These folks are awesome! Two days before Christmas, and I needed help tracking a package that was on its way to me in northern VA but overdue and no tracking info was showing up. The sender was frantic, thinking it was lost; her local post office gave her a number for the Dulles sorting facility, turns out it was a wrong number. I called one of the numbers for this post office, hoping they might help. The gentleman who answered the phone was kind, patient, and helpful; he gently told me there was no customer service number for the Dulles sorting facility, and then proceeded to track down the package for me AND update the publicly available tracking info. Our stress has gone down so much, and I am so grateful!!! read more

I am not sure who does the hiring at this place, but whoever hired my postal carrier needs to get a reality check. My postal carrier is the laziest, most incompetent carrier I have ever experienced. I have a box that is in a cluster with other post boxes. He will shove as much stuff in that box as he can instead of driving a short distance down the street to drop it at my door. I had to complain on three separate instances because he would deliver cardboard wrapped books from Amazon that I could not get out of my box because of the rim around the box. I recently took a trip and asked my accumulated mail be delivered on the day I returned from my trip. No delivery. No delivery on the next day. I called the post office, and he had placed my mail in the "patron will pick up" section. The lady assured me that I would get my mail the next day. No delivery. It is now a week later, and I still do not have my mail. I tried calling the post office again twice and got the message the voice mail box was full. I am now on hold with the main USPS customer service (20 minute wait). What has happened to decent work ethic and customer service? read more

While the folks working behind the desk at this Main Ashburn Post Office seem to be competent and seem to know what they are doing, I cannot say the same for our (new???) mail carrier. When we had our original mail carrier this year, our mail on the Ashburn Village route (Ferncliff Terrace) almost always got delivered by 2 PM and I never had a day when nothing at all--not even the dreaded junk mail--was not faithfully delivered. In the last month, delivery on our route has turned into a disaster. 1. The past courier always got here by 3 pm at the latest. This new one rarely gets here by 6 PM--I have started going out to get the mail at 5 in the morning, as it seems to be showing up many times overnight now. Has the P.O. started doing overnight deliveries now in the local communities? 2. A letter for a person who moved out of here 3 years ago kept being re-delivered to us over the last several weeks. Each time, I would write a new note on it: "moved", "not this address" "please return to sender" etc. The third time it popped back to us, I caught the carrier at the box and gave it back to him with verbal instructions reiterating what was written on the envelope to do with it. Two days later, guess what popped back in the box for the fourth time--that same letter? You bet! Escalating it now meant taking personal time to hand carry it a number of miles round trip to the Prentice St P.O. and move up the monkey ladder to a higher rung. Fortunately the counter person knew what to do with it. She also said to be sure to cross out the barcode at the bottom, but not all mail has barcodes, Shouldn't the mail couriers be trained to put the problem letters in a seperate pile to be shunted to the person dealing with the issues, not just dumping them back into the robotic sorter to be redelivered again and again??? 3. Yesterday I did not go to check my mail box, because I noted that other residents who were checking theirs at 5 PM were going away empty handed. So I waited and I went to check my box this morning, it was stuffed full with a pile of mail mixed up for two people who live up the block somewhere. (Not next door, mind you--up the block in the next section of residences)!!!Shouldn't the carriers also be trained to (a) look at the addresses and match them to the cards in the boxes before they slide them in? Or, if they are delivering the mail overnight why dont they use a flashlight to match up the address with the box? 4. If this continues, I will go to completely e-mail for bills and to UPS postal box rentals for the rest in the future. read more

My experience today was 1 star for efficiency but I think the man had his heart in the right place. Every other experience here has been far better than at any other post office, I must say. Here's my advice and experience: Today: Like Shelly N. said, they've had my package for over 8 days now. It says it's out for delivery but the postal service man who spoke to me made every excuse in the book for how it isn't actually out for delivery. He didn't even let me ask him my question. All I wanted to know was, "is my package here and can I pick it up." The usual customer service section was closed but there was a man standing at the self-service answering questions that people in line had. So, I waited for him to answer their questions so I could see if I could pick up my package. Now, what really made me mad as I walked to my car is, this guy stood there acting like he could be of help and making it clear that he worked for the post office and could answer any question we had, which he did. 15-20 minutes later I stood there as he was wrapping up his story about the history of the post office and why it's so important to know your postal carrier. I stood there trying to politely listen only because I still clung to the hope that when he finished I could give him my name and he could go to the back and bring up my package but NO he doesn't do that, he said. I would have to wait until they opened on Friday to get the Christmas presents I ordered over 3 weeks ago. The ones that listed "out for delivery" 9 days ago from the Dulles Sorting facility which happens to be less than 7 minutes from my house in Ashburn. I can't give today's experience only 1 star because I think the man was trying to be helpful and he doesn't work in the Customer Service section of the post office. He works in the back sorting the mail, as he explained over 15 minutes of his incessant talking. I think he was genuinely trying to spread good cheer and since he's clearly not trained in customer service, he didn't get that on Christmas Eve at 3:45pm all I want to know is "what, if anything can I do to get my package today?" If nothing can be done, spare me the little bit of time I have and just say, "I'm sorry ma'am but nothing can be done." Takes only 30 seconds of my time, opposed to 20 min. Lesson: DO NOT ASK QUESTIONS TO THE BACK OF THE HOUSE. They can't get your package from the back or help you. They will spend 15-20 min telling you that FedEx has your package, the company you ordered from messed up, your delivery man tried to deliver it, get to know your delivery man (assuming you don't work 60 hours a week like me), and every other excuse in the book. Customer Service from the Front Counter Folks: Perfect every time. If you go when this place is open, assuming you're off work, then the customer service people will go above and beyond. this time was so disappointing because this post office has never let me down. There is a woman and a man of Asian decent who are both super helpful. There are probably more but I've only worked with these two people. Wish I could remember there names. read more

I just moved to Ashburn. Recently I have been waiting for my green card so that I can start my new job. The card was initially sent to my old address and sit in the USPS for a week. During that period, I was very anxious and visited Dulles post office a few times to check if the card was forwarded to me. After knowing my situation, the office stuff Greg and mail carrier Tim - forgive me if I spell the name wrong- really tried hard to help me locate the mail. Even though the card was sent back due to the security policy reason, I know they have tried their best. Later, Greg and Tim have been kept an eye on my mails, and called me right after they noticed a priority mail from USCIS for me. I went to pick it up immediately and there I got my green card. Because it was before noon, I could still work half of that day. Here I really want to thank Dulles USPS especially Greg and Tim for going out of their way to help a customer. I appreciate their service and I am very happy to live close to them. read more

I would give this post office zero stars if possible. I have to forward my mail on a frequent basis because we move often for my husband's job. Whenever the forward service ends, there are major problems with our mail being delivered. Other neighbors' mail in our mailbox, undelivered packages for us, etc. Trying to get a hold of the post office via phone is nearly impossible. One time I went in person and they said, "why didn't you call?" - Well because no one *ever* answers. Just yesterday I called to inquire about my missing package (worth $150) that was supposedly "delivered" by USPS, and to make the office aware the carrier was continuing to put the wrong mail in our mailbox - the employee issued the concern over the wrong mail; however, when I started to ask "what about my missing..." she hung up on me. It was unbelievable and undoubtedly one of the worst interactions I've had in terms of customer service. I am sure the carrier took the package to the wrong house. I was so angry that we have to continue with this post office and its rude employees. Very poor, rude, and slow service. read more

WORST SERVICE EVER! When you try calling them, the lines are either busy or they don't answer and if they do answer, they put you on hold or answer you in a rude tone. They have NO manners when you go to the post office. They are rude and not helpful. I went in to ask about a package that I was supposed to receive at work and the woman behind the counter answered me in a rude tone that my work didn't exist in Ashburn. When I gave her the address, she didn't apologized and she told me that the package had already left and that I should of came earlier to check. That day I called at least 10 times to get information before driving there. Another incident happened when I was waiting to receive a package and the tracking system said it was delivered but when I went to check my package was nowhere to be found. I called and called and they didn't answer until half an hour later. They told me that the package was in the post office and that they marked it delivered because it was going to get delivered but they forgot it. This happened twice and 2 other times they didn't delivered my items because they couldn't find the same address i have been using for 2 years! Then they delivered my package to a different house, 10 mins away from where I live! Very frustrating! read more