This USPS location has reached an all time low. The week before Christmas with lines out the door…read more I waited 45 minutes in line and when I was called forward the clerk asked if I paying with credit or debit. I replied "debit" and she said, "The system is broken, we are taking only cash or checks. Come back with cash." No apology. NOW a sensible manager would ideally post signs on the outer doors advising customers of the issue but NO signs there. NO signs on the counter, NO signs anywhere. The clerk did tell me that they made an "announcement" from time to time for the benefit of customers who are been waiting in line forever. The clerk did turn to the manager who was lounging on the back wall and asked that he post a sign. He smirked and shifted his lounging position. (This is the same useless manager that is always hanging out doing absolutely nothing.) ALL of the holiday packaging was sold out. There was one lone box that had been broken and left in the display. Heaven forbid the manager should restock! He has a nap to take! So I dropped the forty dollars in greeting cards I was going to purchase back in the rack and walked out without them or the four sheets of stamps I had come to buy. I left through the same front door that has been broken and standing open 24 hours a day 7 days a week for at least a year. This post office is a disgrace! ALSO -- the photos of a gleaming facility had to have been taken by an employee after a thorough cleaning which this post office has not seen in MONTHS. The glass doors, the counters, the floors have been perpetually filthy since we have had to start using this post office a year ago BUT they do fall right in line with the never to be repaired broken door!

I come here all the time and 9 times out of 10, I'm in and out in less than 3 minutes…read more The staff is really sweet and attentive and most importantly: PATIENT! They deal with so many different people (kind and unkind) and always remain so very helpful and pleasant.

Line extending almost halfway out the door and only one damn clerk. FFS... I wish people would stop…read moresending me shit via USPS.

Rude employees, treat you as if you're wasting their time. Typical of USPS. Came in asking for…read moretape, they said they only provide tape that has "priority mail" written on it. I asked for clear tape, they said no. So you offer free tape but not a clear version? I have to pay for that? Regardless, that's their rules, but when I left an employee who I could barely understand made a rude comment about "go ask postmaster general." I would say go somewhere else, but all USPS are like this.

terrible service "you cant ship this its the wrong box!" concept makes 0 sense. The people here…read moredont consider the customer simply because they are federally funded. They can get away with bad service and policies.

I arrived at this post office at 2:10 pm to mail a prepared, small, soft package return to Kohl's…read more One person in front of me, a growing number behind me, and two employees working with customers at counter. After a couple minutes it was obvious the counter employees had no sense of urgency to be productive and keep the line moving. Then after five minutes a female Asian employee at far end of counter near the entrance doors waved the customer group at the end of the line to come to her for service. And enough said! This is a horrible post office for expecting reasonable customer service. Poor customer service is tolerated and practiced!

Parcel Plus has NEVER failed me, ever. They are knowledgeable, courteous, professional, friendly,…read moreand efficient. They understand their customers' needs and tailor their services to fit the situation perfectly. They also have several other features in their store, which serves a wide range of mailing and greeting card needs, including copies and .pdf creation. Thank you to Steve and his team for the best-run operation in Sterling. Robin

I had to have paperwork notarized in a hurry last week after my bank messed it up. They took care…read moreof everything immediately when they saw the deadline I was under. I can't thank and recommend them enough, thanks guys!!

Over the years this has become my go to place for Federal identity verification and other related…read morework requirements. The post office is easy to get to - right off the main roads. There is decent amount of parking and I have been able find a parking spot every time. The staff is friendly as well and prompt is helping me at the time of the appointment. The process was also done in reasonable time.

Once every several weeks when in Reston I drop by this office to register documents. I was lucky as…read moreI was ahead of a crowd and there was just 1 employee serving customers until she requested back-up. Pleasant however the Sterling location is really the best for me.

So ive used this store alot. They are nice and friendly but my experience today was ridiculous…read more I had an amazon return that didnt need a bix just a label. I went to drop it off and realized that, for some reason, i didnt get a return QR code that would allow the staff print a label. I was told that id have to email it to them (easy enough) and then the other shoe dropped - "it will cost $2.95 to print it off" The shocked look on my face must have said to the guy "wait what?" and he repeated the cost. I walked out. So i know its a franchise and i know they probably dont make anything off shipping my return back for all of their hard work (print the label, put the item in a plastic bag that amazon probably supplies them and print and slap the label on and put it in a bin. Doing the math... $2.95 for 3 minutes of work comes out to $59/hr but geeeze. If youre gonna have an agreement and be an end point for Amazon dont take it out on your customer. If i drove home (2miles, printed the label) and drove back for a total of 4 miles, at 20/miles per gallon would only be about a buck 25 at $5/gallon. So here's a customer service adage for ya... have a good experience tell 10 folks.. have a bad experience tell everyone. It could and should have been handled better

This is the best UPS I've ever been to. They are so quick (for some reason the other ones in this…read morearea are always doing things at a glacial pace and there is always a wait). There is a younger guy with a mustache who works here who is so nice and helpful and fast, it actually made my day. I will now drive farther to this UPS for all my UPS shipments on the future

I did a quick search to see their hours are because I have a package to drop off today and I saw a…read moreone star review. Honestly, it really just shows the lack of that person's ability to ask a question before they spend money. Yes, $3 for one page of printing might sound expensive, but it is actually the going rate. I can attest to that because I was at a UPS store in Sterling last week and that is how much it was, $3. If you think it's too expensive, buy yourself a printer and stop complaining, sir. Onto my experience today, these guys are always wonderful, always have a big smile on their face, and it just makes me feel amazing every time I walk out of postal plus Herndon. It's one of those businesses that I think are an integral part of Herndon. Annnnnd, they gave me a chocolate Support Postal Plus!

This place is a rip off artist. I printed one copy 8-1/2" X 11". Black & White and they charged be…read more$3.00. I could have had it printed at Fed Ex for 50 cents

Kept the back door open while it was freezing cold ; scanners powered off so that cost me $5 ;…read moremysterious burning smell that even the delivery guy noted and the manager says the smell "it comes and goes" ; um a manager should have an answer and a solution !! OMG duck this place purely for safety reasons if nothing else ; incompetence IMHO

I've always had particularly good luck when asking FedEx to pack extremely fragile servers and…read morenetwork equipment. This was no exception and even on a weekday the place was extremely busy (1pm) due to its close proximity to a mall. There were at least 5 people ahead of me and all counters were opened. They have a hand cart in case you need to wheel some heavy items over. I had several pieces of equipment to ship and each one was nicely packaged for a 3 day FedEx Express Saver delivery. Usually when doing self-packing in the old days, I would have stuff come back with missing rack ears or slightly dinged up edges. In this case I paid for the extra filler, double wall boxes and everything arrived in good condition. Props to them for packing things so well and making sure it didn't exceed any weight limits. It's always tough finding specialty boxes that fit server equipment. Nobody asked for my ID (though many years ago I did get asked but that was for a retail purchase and not with an account #). I gave them our corporate FedEx account number and all they did was confirm my name. Not sure what happened with others but the manager on duty was the one that helped me. She knew exactly which items to ring up for the specialty boxes. Chalk it up to good luck perhaps because the items arrived a day early, exceeding expectations hence my 5 star rating for FedEx.

I think these ppl here deliberately don't deliver your packages and leave a "missed you" note. This…read morehas happened twice to me for my medicine which mind you doesn't need a signature. I have been getting my medicine delivered and left outside my door for the past almost 2 years however the past 2 times (today and last month), even if I'm home, I've been given the notice with no knock on the door. This is terrible. Wouldn't recommend this place at all.

This place is in a small plaza area and its always busy. The employees are very helpful and the…read moreservice is great. They have a printing station as well for those without printers at home.