I've been going to this post office for a long time. The staff is efficient and friendly. It was slightly disappointing when they stopped keeping the building open to P.O. Box holders 24/7, which I'm guessing is due to the homeless. As far as the comments on here about them being rude, I disagree. They are just trying to get the job done, especially if there is a line. I'm sure they also get tired of people not addressing their packages or taping them up properly. I've witnessed some pretty jerky customers in there who are completely clueless. I'm sure that if you are friendly to them, they will be friendly back. Figure out what you need to do before you get there with a simple Google search or a visit to usps.com. There are also panels with pricing above the windows in the lobby. Don't waste their time and cause a line by not knowing how to mail a letter. read more

Clerks should hold off on talking about other customers to their customer atm and trying to intimidate by starring at them. Especially a grown older man to a young woman they have done nothing wrong but borrowed a post office pen. They were acting like she was about to run off with that silver beaded chained pen. read more

The lines are shorter then most places, and the workers are nice enough and do their best to keep the flow steady, yet never rush you. I have not experienced the negative attitude people talk about in reviews, by workers here. read more

I like this place. I used to live close to this post office and would go here a lot. This place has a 24-hr. kisosk (you can buy stamps and send packages anytime-super convient-I don't send as many packages since my little brother got home from serving an LDS church mission, but I still like the idea that I can, even if its 2am). I also like their mail boxes. They have the old skool combination locks on the boxes (they look really old and cute-sooo vintange). I like the locks opposed to keys...one less thing for me to loose. Oh, they also do passports there too. :) Cheers! Send more letters! Send me packages! read more

US Post Office - Post Offices Near Me - Costa Mesa, California

Horrible customer service and laziest workers. I requested an application for a PO Box and they said to go to staples (i don't have a printer at home) even though I already reserved one online. I called customer service to instruct me where to find it and they said that they should have been provided one at the location because it's their job to do so (that's what we pay taxes for). Went back and they said the same thing. Go to the other location down the street you'll see people who actually do their jobs and aren't rude and lazy. read more

Terrible customer service. Not helpful whatsoever and attitude is like the customer is an inconvenience.

Terrible Customer Service. I find that almost everyday I am missing at least one piece of mail daily. I call the post office and you can't get through to anyone. It's been 2 months and several checks, benefits packets and other mail never made it to me. I filled a dispute and all the mail carrier said was "all mail has been delivered." I am from a different county and this has never happened to me until I moved here. read more

Tried calling about my car being backed up into by a mail carrier (this happened 3 weeks ago) and no one has contacted me. I spoke to the supervisor, told her what happened, she put me on hold and then came back on to tell me my story was wrong. Either way, a mail carrier out of this office hit my car and NO ONE has attempted to reach out to me. I explained to her that i was still interested in knowing what was happening with this situation since my car has a dent in the trunk. She went on to tell me, "I don't have to tell you what's going on!" Is USPS above the law? read more

Decent post office, plus 24-hour PO boxes! I guess in the world of post offices, this one isn't so bad. The employees are generally helpful, and the lines are never overly long. You also don't have to shout through some odd bulletproof safety glass contraption, which is nice lol. Pretty good parking lot, although it's a bit odd since you can only enter from the front, and the rear driveway exit is only an exit. Not that you can't come in from the back driveway and then flip around to park properly in the angled spaces, but still. I'm sure this will never be looked at or changed evaaaarrrrrrrr even though it would be for the better! 24 hour PO box access is nice! So many other locations are restricting their hours, which is very counterproductive! Somehow all of the other customers are polite here too. I'll take what I can get, that's for sure!!! read more

FBI and Law Enforcement need to open an Investigation into the outside drive-up mailboxes. Ive had numerous pieces of mail stolen from here. Seems like many others have too... curious. Im looking into contacting the correct people. Good luck thief read more

Kwan was so helpful and had such a great attitude assisting me with my passport renewal. What a breath of fresh air!

I got out from work and rushed to the post office just before 5:00pm. I tried to fill out the form quickly to send the package. One dark employee (I don't know his name) said the system doesn't take an international code, and asked me to come back tomorrow. Another Asian guy asked me to leave as he prepared to close the door. What the fuc...king same sytem can't work today, and but will work tomorrow. They don't respect their customer and have a rude attitude. I never come back again. read more

Worst Post office I have ever used. Nobody answers the phone. I think the person actually picks it up and hangs up after it rings too much for them. I had a delivey that was attempted a day earlier than I expected and I was not home. I didn't realize until the delivery did not come on the day that I expected it and when I checked the tracking it said I missed a signature required delivery the previous day. So I logged in and set it for a redelivery. Nothing comes. I call the 800 number customer service since the post office doesn't answer the phone. They set it for redielivery. Again no delivery. Looks like I have to go pick it up. Why the hell do I pay for delivery if I have to pick it up... read more

I don't why there are so many negative reviews. The staff truly are friendly and always willing to help. I don't have to wait in line softens and when I do, it still moves quick. This location is better than other ones in the area from my experience read more

I love this quaint post office. There's plenty of parking but sometimes there are beggars in the parking lot which makes me feel uncomfortable. Mostly a family begging for money with their kids. The same people have worked there forever which means they are knowledgeable and quick with servicing your needs. They are always polite, do things right, and give you the best options for shipping methods. I love this neighborhood post office. read more

This is gonna be my first bad review of the year, and probably the worst review I've ever written on anyone, which I don't normally do if you look at my 100+ reviews.. anyways... I Go to the post office in Costa Mesa on Fairview to send out In-N-Out Burgers to my buddy in New Jersey because he loves them so much but can't get them out there..they tell me I have to go to this post office here that I'm writing a review on now.. I walk in and speak to the guy at the counter about shipping it and asking what else I will need to ship this out, if anything. The employee starts to insist that they are not allowed to ship anything out that contains dry ice..I politely say that their website states that they do permit to send out containers with dry ice. He continues to tell me that the only thing they can send out would be the ice packs that you put in the freezer. Here's what really gets me, he's so sure of himself that he tells me to print out a copy of where it says that USPS will ship out a container that has dry ice in it..well obviously I don't have a printer on me and driving 30 minutes round trip is ridiculous, especially considering it had to be overnight delivered anyways and that I was just on time to begin with. Needless to say mister postman...here's your printable proof right here: http://pe.usps.com/text/pub52/pub52apxc_034.htm Also, next time a customer is walking out and obviously frustrated by the rude remarks given to them, it's not very polite to make comments to your fellow employee about me while i'm still in earshot. This felt good...now i'm right with the world again. read more

When it comes to mail and package delivery in this area it boarders on ridiculous. Our mailman is known for his psychotic behavior (yelling at residence, throwing a package at a resident in one case) in our neighborhood and complaints to the post office go unheard because of their union. Because I dared to complain about the service I was getting I no longer get my mail. I get none of my bills and packages shipped to my home show as 'delivered' but never actually make it to my door. I work from home and live in a gated community. These aren't being delivered and stolen; these are simply never making it to the door. read more

This is the absolute worst post office I have ever used. I work three jobs trying to support my family and dropped off two packages to customers that they would never scanned so doesn't even show that it ships whatever you do don't come this post office and they have the rudest Asian guy working there horrible person read more

I live in one of the apartment homes near this USPS branch and since having moved within the same apartment complex to a different building, we have not been receiving mail that we know have been mailed weeks up to a month ago. Some agents are nice and helpful but then there are those bad seeds that ruin the experience. The supervisor Scott (was very helpful) gave us a form to fill out in a last ditch effort to recover our lost mail. These are important mail, btw. I was reading this mail recovery form and wanted to clarify how we would be notified of the recovery status since there is no number to contact them and it indicated that we would only be contacted by phone if they needed more information. I asked the tall African-American agent (with whom we submitted our form) how we would be notified and he responded by phone. I said but the form said they would only call if they had more questions. His tone was that of arrogance and attitude. When I realized I wasn't going to get anything informative from him, I thanked him and walked away. He mumbled something to someone and laughed while we walked away. Not the only negative experience I had with this man. He is there to provide information regarding mail delivery and issues. Attitude has no place in customer service. I will be calling USPS Consumer Affairs/Claims to file a formal complaint. Thank you Sonic M for providing the Consumer Affairs contact info. I'm re-posting it here. USPS Consumer Affairs/Claims 3101 W. Sunflower Ave. Santa Ana, CA 92799-9325 714-662-6215 714-754-5417 fax 714-556-1492 read more

Apparently packages have gone missing or "stolen" within my unit (inside a keyed box). My package among others are "delivered", but the packages are nowhere to be found. The post office is pretty much NOT taking any responsibilities for my missing items. They are sorry, but I will probably lose my items forever, since the mailman has been on this route for 10 years and for sure he delivered my package. This post office is saying that this is the third claim within the last month...so why are they still delivering packages to boxes if there is an apparent thief? This HAS to be an inside job because I received a key to open the mailbox, but there is nothing inside the box. Who else would have a key? My suggestion is DO NOT use the post office as a delivery method or your packages may be "stolen" as well. I am going to report to the police department because it may be something far more serious. read more

Now that I've dealt with their late night automated postage machine being broken a number of times, the five star joy is over. Once again I'll need to go to the post office on Fairview and hope the machine there is working. What is so fucking hard about having a simple old school stamp vending machine in this spacious lobby, too? Oh well. UPS or FedEx will figure out a lazy guy media mail late night mailing option soon and do the USPS in for good. At least there was an entertaining tweaker in the lobby here tonight, with his hoarder car parked in the fire lane. read more

US Post Office - No one parks legally here. Three cars in a row in the fire lane. IDGAFUSPS - Post Offices Near Me - Costa Mesa, California

No line at 12:30 PM on a weekday. This is probably what heaven looks like. read more

Way to go ... Post office of Costa mesa!!! You guys totally blew me away with your friendly service today! I received no less than 4 smiles and 1 "have a great day" today. I will definitely be a return customer! Thank you, you have restored my faith in the postal system. read more

I can start off by saying they are a group of nice people. Though "nice" does not mean helpful in any way. In short terms, they do not try to be helpful and can come off rude or even uncaring. As far as I remember, working at the United States Post Office use to be a great job with people who enjoyed their job. Since those times, the prestige has diminished. Not sure why either. Plus now, there are not as many letters going in and out, so the workload should be a fair bit lighter. My personal experience is with a package who's tracking information stated it had been delivered. So I go to pick it up and there is no yellow slip. It was somewhat of an urgent package. So this nice man refers me over to the manager. I give her the tracking number and she tells me to come tomorrow....heh? Her reasoning is that "the PO Box people should never come on Monday". To me that is just bullshit. So I left. Long story short, I would avoid this Post Office. The exception would be to get stamps, outgoing mail, and that is about it. Hope this was somewhat helpful. read more

Been waiting two weeks for my package. They say my address is "not safe to deliver to" despite receiving my mail just fine and every other company delivering just fine. Also didnt fill out the form saying my package didnt arrive; had no idea they werent going to try again. They just left a blank slip and expected me to figure it out myself read more

I don't go the post office often but when I do, it is usually for work and I go to the Irvine post office. This Post Office is great! Its really easy to find and the postal workers were very nice and helpful. I had to pick up a package that had been sitting at the post office for about two weeks. I was worried my package might have been sent back to the sender but luckily it was still waiting for me at the good ole Post Office. Next time I need to mail a package or buy some stamps I will most likely head over to this location. read more

The front desk Asian man was rude towards me and had an attitude problem. I wanted to make some change to a "change of address" online request, and he was not helpful even though the request was fair and square within his domain. In fact, an online option was not available, so would have been the only way that I could have got help. He gave me a form saying it was the last one, then he started showing me how to fill the form asked me to go do it, but when I came back he was not pleased at how I had filled it, so I showed him that he was wrong because of the asterisks on the form, and he looked offended and said "I've only been doing this for 27 years", and took the form from me and gave me no confirmation of my request to change the "change of address". read more

How does USPS expect to compete when they charge everything up the ass? To my surprise FedEx and UPS ground are cheaper than USPS. The dmv and postal service don't give a shit about fair / good service just because it's government protected. Last time I ship with USPS. read more

Hours have changed, only place this is stated is on the front door to the USPS office. On the USPS website, locator information states the wrong hours. Good website, left unattended, produces poor results. read more

I had an damage claim and went here to get it resolved, I was quoted a week for the whole process, and it's been over 2 months and still have not gotten an update from them. When I called for updates either I get no response or it's a rude postmaster not helping the situation, it's pathetic how much they don't care. If you have anything more than just mailing something do not go here they will not help. read more

Why is everything in costa mesa so much better? I've often stopped by here when I need to drop off mail between classes or if I'm near OCC. Compared to the post offices in FV and Westminster, this is by far the best! Service is fast and friendly. You don't wait forever in line so no need to grab a # and wait lol. I think the longest I've ever waited during rush hour was about 3-5 mins :) There's also plenty of parking and a 24/7 access to the boxes inside read more

Not as fast, efficient, or with the operating hours that the Sunflower location has, this location has crowded parking and some very slow staff. Had a package to pick up, and between waiting in line during the afternoon, and having two employees locate the package, it took 40 minutes here. Avoid if you can. read more

What are the hours I can pick up my mail from my po box? Went the other day and it was closed

If I could leave a -10 it still wouldn't be enough. My postal carrier is the worst! I get other people's packages. Every time I get one of those pink slips for missed delivery I never get the package. Twice the carrier closed the mailbox door on the package catching the wrapper in the door causing it to get stuck. It goes on and on! I call the office & they never answer! read more

They are currently renovating..... so the lines are strangely longer than usual. Before they got rid of their queuing system, I was only 2 or 3 behind people rather than behind 10 million people..... but hopefully once they renovate it'll get better. I love the staff here because they aren't grumpy... unlike the other post offices. Usually I'm in and out, and that's what makes me happy. read more

As post offices go - this is a post office. I would love it if they kept their boxes in the lobby stocked, but other than that - it's all good. I can't rave about or complain about this business. I am happy they are doing what they do - for when I need to ship. read more

I go here a few times a month, walk or drive, it's always busy, but the employees have always been helpful and friendly. Now they sell gift cards. read more

I agreed with Aaron B. The mustache Asian guy got some kind of attitude. His customer service sucks. He's too lazy to scan your package to give you a receipt. read more

I would give this Post Office a zero rating if possible. I called them on Monday for a package to make sure they dropped it off at the correct address and nobody EVER answers the phone. I went there today and the one guy in front wouldn't even answer my question. Both men in the front were rude and disrespectful. They have no customer service skills. I know you work for the government, but my god you work with the public and if you can't even answer a question you shouldn't work in that field. I would avoid this Post Office if at all possible. read more

Came in with 20 or so packages that were prepaid. Guy at the counter yells to me as soon as I walk in asking if they're "done", to which I said yes. I could tell he was relieved to not have to do anything. He tells me to put them over there and looks over at the self service kiosk. I thought he wanted me to place them on the counter which is pretty standard at every other post office I've ever done this at. I proceed to do so and he starts yelling something at me. I can't understand what he saying because he's speaking to me from across the room. At this point he starts being condescending and asking if I know my right from my left. Eventually I figured out he was wanting me to throw my packages over the counter into what he was referring to as a "hamper" which was actually a cart. Great way to treat your customers. Thanks again. read more