Right when it's open, there is already a line. The staff are busy and I'm sure they stay busy all day. I usually use the self service kiosk for mailing packages and skip the lines. Using the flat rate boxes makes it easy to weight and get labels made on the machine. I am not a fan of the increased prices, but that's everywhere now. This is like any typical post office, pretty clean, and boxes are stocked. I didn't interact with any staff. They looked pretty friendly while helping other customers. read more

US Post Office - Self service section. - Post Offices Near Me - Fountain Valley, California

May '26: - I was politely the only one waiting in line. The staff ignored me. May '24: tl,dr: For basic needs, it's okay. For bigger needs, it's a hit-or-miss. Likes: + I like that I can pick up small mail here without having to talk to anyone. + They help mail out your passport renewal application. + When I needed help reviewing my passport renewal application, the nice lady willingly helped review all my paperwork. I am grateful for her patience and kindness. Non-likes: - They open kinda late on weekdays, at 8:30am. - There is often a long, slow line. - They used to leave the front door unlocked overnight. Not anymore... - When I needed help tracking my lost packages, the managers basically ignored me. - Crowded parking. Some folks may park right next to you when many other spots are still open, hindering your access. - I don't know why they suddenly removed my name from my PO BOX, giving me a big hassle. I had to repeatedly visit this post office to set things right so I can receive mail again. Oh bother. read more

US Post Office - USPS, FV. Taken via disposable cam. Developed by Fujifilm. Thx Yelpies Elite '25! - Post Offices Near Me - Fountain Valley, California

Stay far away... I understand that people "hate" their jobs.... If you do as a worker just quit. Why make everyone else suffer if you take forever just to weigh a package, put the zip code, and print a label. Does it really take 15+ minutes? If someone isn't ready to mail, have them step away from window and do it properly.... Same goes for documents that aren't filled out properly. Expect to wait 35+ minutes if there are 5 people ahead of you. No joke, stay far away! Only 1 good worker at this location. read more

Love my post office here in Fountain Valley OC. They took care of all the packages and presents I sent over seas. Keep up the good work guys. read more

Wow. 2 stars!! Well here is another 1 star rating. And I hope someone from DOGE gets with management at this post office. I mean. If your having a bad day postman, stay at home. No need to talk down to a monkey lady for passports. Yes there is only one guy here that does passport ans he stands on the far right wondow. Have a manager talk with him for customer service. No need to talk down and roll your eye to a monk lady. Seriously. Learn customer service or get fired. You have been here too long without repercussions!!! read more

No shipping boxes available. Everything is empty. Manager should be fired for not providing what they are supposed to provide. Too much work to do your job. Pathetic read more

Came here at a decent time. No long wait and Greg was great to work with as he's very polite. I'll make this location my go-to as I don't really care for the other ones; other locations have ONE person working with a long ass line... whereas this one has three people. Much better customer experience. read more

Great customer service , the manager / supervisor was very helpful and courteous I recommend this post office

Monica was very helpful and made the process of applying for a passport super simple. There were 3 windows open and a very long line for a Saturday morning, but they were getting through everyone pretty quickly. read more

I went to the USPS inquiring about a package that was bouncing back & forth and Sandra was very helpful. She went out of her way to contact one of her friends at another USPS and I was able to go pick up my package then & there. Sandra is amazing! read more

I get it. Nobody really likes going to the post office and this place is no exception. It really makes me miss the ones I go to in Anaheim and Garden Grove. First off, there's 2 entrances to this place. Which, on its face seems like a good idea, but when I entered the lot from the side with the turn traffic light, I had to move over to the right because the exiting car from there was over a bit too much, before the onslaught of cars trying to leave coming at me from the head on direction in addition to those coming from the opposite direction also trying to find parking. In theory it's a good idea but in practice, the bad drivers here make it rather chaotic. Although there are several windows, the place only had 2 workers at 3:30pm on a Friday. If you're pressed for time and aren't as lucky as I was to hit it before the crowd, be prepared for a wait. I imagine that may be where a lot of the low ratings may be coming from. Parking isn't a problem to me because it seemed like they had a fair amount of spaces. They're just understaffed, which I can guess adds wait time during peak hours. read more

Called this post office for help. The worker answered the phone, put me on hold and never came back. I waited for a long time. Then tried to call back. They had closed and gone home, leaving me on hold the first time. What type of a person does that on purpose? Looking back, the young man who did this most likely knew he was doing it. My question could have been answered in seconds. Instead he chose to be hateful. Get it together, California and start living in the real world. read more

Laziest delivery people. I live in a condo that has mailboxes with bigger boxes underneath for packages. They always try to shove them in the boxes that are too small so you can't turn the lock because the box is up against it. If the box isn't big enough they're suppose to bring it to your door. There's an elevator right next to the mailboxes so no excuse. read more

I wanted to mail a box for first-class mail. It's a regular size box that needs a small piece of tape to close box before shipping. Today after waiting 20+ minutes ---SAM--- told me that he cannot send it first class mail. He stated if I use his tape to seal the box, "I HAVE TO SHIP IT FOR "PRIORITY". I told him I don't need priority, he stated that is the only shipping option if I need to use their tape. Obviously, I am not going to use priority because I don't need it. Why can't he just charge me for the one piece of tape? which I have done before. I am very confused. I been here many times so I was shocked. Avoid Sam, his attitude is not friendly and sounds like he is making his own rules. SAM is a true example of how someone truly hates their job. read more

I go to this post office for round stamps on legal letters every week, normally it's not a problem ~besides the wait in line, (which is expected). Today, Jan 8th 2024 at 1:10pm a younger man with the a name that starts with T refused to round stamp my book ~ because $0.40 times 8 is now $4.56 instead of the normal $3.20! All he would say is "That is what the computer says". I show him several pages of the book~ he wouldn't budge, I also suggested he use a calculator. Maybe people need to have a basic math test to work here? I can't imagine how he could possibly function as an adult, nor manage a bank account, I guess if the bank messes up and tells him "that's what the computer says" he would be SOL too! read more

I usually never review anything that's not a restaurant or food related, but I actually had a really quick and easy visit at this post office! I had a huge box to ship out, and I've never really had to go to the post office before so I had no idea what to do. The worker was really friendly and just took my box for me without any questions! SO QUICK! He was super duper nice! I would totally come back because it was really easy! read more

Kim and the other front desk person (Asian lady) on 10/15/21 at 2pm were very patient with all the customers. They were helpful and so courteous to all the clueless and impatient customers in line. Great job ladies !!! Props to you for your excellent customer service ! read more

I came here to apply for my passport for the 1st time and SANDRA made it such a pleasant experience. She was patient and explained the whole process. She explained the money order and took such a GREAT picture of me for the passport. Definitely will come here more often just for her. read more

Alright, I'll be honest. I think the reason why a trip to the post office can take so long (COVID-19 or not) is not because of the staff (who are friendly!) ... but because the people who come don't necessarily plan all the way... Example? Today I came to ship a package. Easy-peasy. I've done this before so I had my package ready (secured, taped, and affixed with mailing label). In my time during this ONE visit: - A patron forgot to include something in his already-sealed package. The clerk had to cut the tape, open his box up, and add it in. - Someone else was doing paperwork and brought in an expired drivers license. ??? Sorry, that doesn't work. - Another person asked for cash back AFTER their transaction was already in process ... so the clerk had to cancel the transaction and start again. Please, PLEASE, be prepared and take your time to do things well so that you aren't wasting your time or anyone else's. Staff-wise, during today's trip, I was really impressed with Monica, the USPS clerk! She handled everyone (including the people above) with such GREAT attitude and patience. Parking: there is a small lot and I've never had any issues finding parking. Staff: friendly! Monica, in particular, was a rock-star! Cleanliness: 5/5 - everything was very orderly and organized During COVID-19, it seems like the post offices are even busier now so something to keep in mind! Give yourself more time. read more

I had come yesterday, and liked that it wasn't crowded. I didn't have a box (I thought I could purchase one) for two Christmas gifts I was sending to NJ from CA. Unfortunately, they didn't have the size box I needed, but the gentleman who was helping me said I could wrap the gifts in brown paper and send them off like that, and quoted me about $22. I thanked him and left to go do that. I went to UPS next just to see who much it would be ($41!!!) so I just paid them $5 for a box and planned to come back to the post office the next day. I came back this morning, and the first person who "helped" me looked at me like I was an idiot and said I had to hand write the address on the box (I thought you gave them the address and they typed up a shipping label...I don't mail packages very often!) I went and filled out the label she gave me, and another gentleman helped me when I was done. He asked me if I wanted priority, and I told him my conversation with the gentleman yesterday. He told me to hand write the address on the box, and when I was done to come back to him. I did just that, and he gave me the exact price I was quoted. He didn't make me feel like a complete fool like the other lady did (3 stars because of her). I don't have his name, but he was the white gentleman with the grey hair. read more

Nobody answers the phone and i have not received important mails im very disappointed

The postman is NOT even trying to knock on the door or ring a door bell at Ellis Center when delivering packages. The postman just leaves pink slip that he tried to deliver. Why??? Horrible service! ATTENTION USPS Management, please instruct your employees to actually do their jobs properly and KNOCK on the DOOR or ring a door bell considering the light was on and the blinds are open, it means we are there inside and we were are waiting for this package. read more

I go there about 3-5 times a week to send out correspondence related to a part time business and find the clerks at the counter do a good job. They don't waste time and overall have a good attitude. If there is anyone who has a bad attitude, it would be some of the customers that I've seen. read more

We attended our appointment for passport services. First, we were helped by a black lady who did not want to give her name. She was rude, condescending and very dismissive. She was not doing her work as she was taking a break after every client then we finally 45 minutes late we were called for our appointment, Sandra tried to help us, but she was also very rude and not helpful. We finally decided to leave and go to a private business that could help us with the same service for an additional fee just to mention Sandra was very helpful to the previous customer, who was her own ethnic group and spoke very little English. I will not return to that office again. read more

Worst location ever, there's a Hispanic short lady that's always have an attitude and always just rude with anybody she interacts with. There is also a Hispanic older lady that works in the front with glasses that acts the same and just like the rest of the building. I'm filing a HUGE complaint because those people make it hard on everyone else and if you don't like or want to do your job YOU WILL NOT WORK THERE. everyone please be aware the service and attitude at this location is shitty. read more

US Post Office - Fountain Valley (Bad Service) Post Office - Post Offices Near Me - Fountain Valley, California

Only two clerks helping. The clerk that helped was condescending. He kept repeating the same thing over and over to me. I got it the first time but he jeoo po t saying the same thing to me like I was stupid. I would give this place a minus 5 star if I could. Not recommended. read more

It's 50/50 when you go to this post office. It can be a great time or a nightmare. Great service or horrible service depends who you get as a teller. Parking is usually a joke. I've been to worse post office. This one isn't the worst. If you want a quicker post office go to the one off Susan St. read more

Get in, do your thing, get out. Their staff is consistently grumpy lol. There was a man who was obviously deaf/does sign language with a helper on videochat. He needed help filling out a form. An old white man behind the service counter was not helpful and full-out rude to him. The other older asian lady (Jennifer?) acted as if I was inconveniencing her with my mailing questions. Let's see if my packages reach their destination. It's sad to see. But it seems they're just there to do their job with the least amount of effort. Quit your job if you don't like it! There are better ways to make money. Those two should go for a beer after work or something. Ha! That's how we healthcare workers deal with our mood swings. Will be trying other locations for a better experience. Happy Holidays! read more

I got a real bad service. I filled out the form to send stuff to my sister in COLORADO, I am in California. There are two section, one has label FROM, one label TO. AT label FROM I wrote RECEIVE, at label TO I wrote SENDER. After realizing I did wrong, I crossed out label FROM and replace TO: I also crossed out TO and replace FROM. But the clerk did not check the LABEL, he send back to sender. Next day I came back due to the package back to me. I make a complaint the clerk, and asked them to redo. But the different clerk said I have to pay again. I asked them to talk to the manager or supervisor, they came out and didn't do or redo..... I really upset due to a bad bad service. My receiver said she'll pay for that but I came to other station at BOLSA with a clerk in front, not even I have to talk to the manager the first conversation . just one time they redo it for me at NO CHARGED. I swear I never come back to this station again.....If there is 0 star* I would give them.... read more

My husband dropped off a valuable package for me on Friday, November 12, 2021. He went in around 4:45pm. The box was scanned as received but he was told it would get processed later that evening. Seeing the same scenario with other people dropping off packages. He felt leaving it was no problem. As of today my package still does not show it has been shipped out. There is no tracking info other than the original printed prepaid label. Does anyone know who I can complain to?? We already tried calling & we're still being told it will get scanned in the process? This package was supposed to arrive by today! This doesn't sound like a legal USPS process!! read more

Upon what most people write about this post office, the workers are actually very nice! Went in to get my passport with my mother and was attended fairly quick. We were then helped by Sandra, she's on top of everything. She made sure the process went smoothly and even exchanged banter with my mother. Overall pleasant experience; reminder that respect is mutual. read more

This was my first time going to this location and applying for a passport. Both the Manager and Worker were rude and kept having side conversations while helping the customers. When I went back to ask a question the manager got upset and was breathing hard at me like if I asked something wrong. The workers and management have the worst customer service!!!!! read more

I don't know what the problem is with Fountain Valley mail delivery all I know is every time I'm expecting mail it never arrives in a reasonable amount of time. Twice I've had to ask the sender of a check to reissue a check and send it overnight express because six days had passed since the check was mailed and it had not been delivered to my Fountain Valley address. On the latest overnight express I was advised that the check was out for delivery at 7:10 a.m. this morning. It is now 1 p.m. and the check has still not been delivered. There are some serious problems with Fountain Valley's mail delivery and they need to be addressed immediately. I've gone to the post office personally to address these concerns only to get the runaround I never get a concrete answer. If they're understaffed then hire some people that can deliver the mail in a timely fashion It's ridiculous to think that mail that should take 3 days is taking 6 to 7 days, there is no excuse for this. The attitude of the personnel at Fountain Valley Post Office is apathetic to say the least. read more

We came to this Post office to do Passport for my daughter. Met this Lady, her name is Mia. Sandra. She is so rude, not nice, sooo meant to us. She is so improfessional. read more

US Post Office - Ms. Rude Sandra's - Post Offices Near Me - Fountain Valley, California

See all

made a yelp account just to complain. what the heck? i changed my address, and they completely refuse to ship it, i've called tech support, but they all sound one beer away from jumping off a bridge. i got free shipping, but still want a refund. this is terrible, terrible service. usps can not ask for donations if this is the quality they give me. usps now stands for unexplainable shotty postal service. what a joke. read more

Super nice employee named Jay. I've had a conversation with him a few times he's super nice and always has a smile on his face and ready to help! read more

JAY!! He is amazing! I literally have no idea what I'm doing when I go to the post office and look like a deer in headlights and employees are usually rude. Jay was so kind and helped me with everything so quickly with the best attitude. Give Jay a raise! read more

TJ was very helpful and professional! He spent almost 30 minutes to help find my missing packages. I really appreciate him!

I went in there on Saturday to renew my sons passport. I asked if I needed to make an appointment and an employee name Terri looked at me like I'm an idiot. Then says I needed to do it myself and went to look at her coworker and both just started to laugh. I did talked to her manager and her about how rude she is. Don't go here unless you want to feel stupid and be laughed at. I'm pretty sure she thinks that Asians people are scared or don't speak up for themselves and that's why she treated me that way. read more

This is the worst usps I've ever been to. They have lost my package several times which resulted in me having to drive back and forth. I asked for the manager for help for a lost package and he hid from me for 45 min in the back hoping I would just leave. He eventually came out and noticed I was still there and ran back to hide. He eventually came back out and said "I got busy with other things" as I've been waiting now for over an hour. He never found my package. This location takes no responsibility for their actions and it all starts with their coward of a manager. read more