Definitely don't understand why this place gets such bad ratings. Just shipped a package out and the clerk was so nice. Receipt doesn't have name unfortunately it just says clerk 19 lol it's an older Asian lady with glasses but I could hear the younger Asian lady with glasses two windows down asking how someone's day is going. Sure, my tiny package was $17 to ship out so value is still cheaper than sending via UPS or FedEx. All in all still the most affordable way to send things through the mail. read more

I have no idea what Nhu's problem is. I've come to this usps multiple times and never encountered her luckily but seriously I understand why so many people have such issues and have left bad reviews I came in today with only one individual in front of me in line. My purpose was dropping off some military care packages overseas for the "FIRST TIME". I had my custom forms already printed, and just needed to attach them which she prompted me to do. One thing I had noticed was how curt she was with our interaction but that wasn't an issue, I understand we're all busy. But after her directing me to attach the customs forms, as I was working on that in the office I noticed when other customers asked her questions or asked for assistance, she rolled her eyes and would just say "oh my god". Rude af. Whatever- so I go back to her to drop off the packages after attaching the customs form and she takes my packages and just prints me out a tracking. I leave but as I'm walking out I realize that I hadn't had to pay postage which confused me since I I never paid online with the customs form- it just gave me an estimate based on my package info and weight . I didn't want to risk having the shipment sent back or destroyed because of unpaid postage so I go back inside and ask her about it. That's when she gives me the nastiest attitude and says "why didn't you tell me that first" and I said "that's why I'm asking you and double checking right now?" And she just proceeds to roll her eyes and basically scold me for not letting her know- but isn't it your job to make sure these packages are paid for (?) I'm generally patient as someone who also works in a customer facing job, but this was extremely frustrating and I tell her "like I had prefaced I had the customs forms printed, but in no way did I ever say I prepaid for my labels? Also I also said this was my first time sending packages overseas to a military member and you would think you would care to double check since this is your job?" Mind you up to this point I had been nice with our interactions and genuinely just curious and wanting to take the correct steps but Nhu was just extremely judgmental and acting like she didn't want to help. Only until I had asked for her name, and a huge line of people started to form behind me did she finally switch her attitude. Unfortunately at the end of this I wasn't even able to ship my packages because of a zip code issue. I ended up going to a different usps afterwards for better help with this issue. So thanks for nothing nhu. read more

Worst customer service experience. I needed to mail about 200 letters and was told I had to stamp each one myself -- after paying over $100. The employees behind the counter did not offer any assistance or even offer to collect the stamped mail, despite there being no other customers. Instead, they just stood there. For a service that handles high volumes of mail, this felt extremely outdated and inefficient. With today's technology, there are machines that can stamp or process bulk mail, yet none were offered or explained. Overall, very disappointing and not customer-friendly. read more

DON'T COME HERE FOR PASSPORT SERVICES! I should've read the reviews prior to coming here. Took time off work, went in to process my son's first time application for a passport. We had enough time to consider the routine processing time, however, due to David, and his inability to stay updated with legal documents, or incompetent in being knowledgeable in related areas, whichever suits his boat I guess. Turned my husband and I away from providing sufficient documents to prove my legal name as my son's birth certificate had my maiden name. He gave terrible advice, to go to the OC court house to change my name legally, when in fact my name HAS BEEN LEGAL for 20+ years. This guy was convincing enough that we wasted 3+ hours at the courthouse to realized, we were two idiots led by another idiot. Needless to say, we found another passport service elsewhere and took our business there, it took us less than 15 minutes, in-and-out without any issues with providing our supportive documentations. Paid expedited of course, since we wasted two weeks of our time at this USPS location. AVOID THIS PLACE AT ALL COST FOR PASSPORT RELATED SERVICES! read more

The customer service at this location is consistently subpar the negative energy seems to affect everyone from the counter staff to the maintenance crew. I arrived right at opening time today, only to find the front counter completely abandoned. There was no staff in sight, to the point where other confused customers started asking me for help. If this location is moving toward 100% self-service, that's fine but management needs to ensure the kiosks are accessible on time and that customers aren't left managing the lobby themselves read more

Open after hours! Yah! Has a working self service kiosk! Double Yah! I know there are reason's for USPS not to stay open after hours, like vandalism, so thank you for keeping this location open late despite this issue. =)) read more

Horrible service; workers has no clue what is going on; today we lost 4 packages on their website said delayed unable to access area... the othe two said delivered to "Parcel Locker" we live in a house we do not have parcel locker! The only thing I can think about is the MailMan is overloaded and simply tost the package to wrong addresses. Went to post office today, the clark said all mail delay it migh show up later, what a bunch of hot air! read more

Great staff at this location! What really did it for me was Jasmine. She is always so nice and always assists any questions I have when I come in. I run a few online stores so I'm always in there, but her patience and kindness is unmatched. We need more Jasmines in this world :) read more

I love this branch! Plenty of parking and speedy service. I'm also grateful that it closes at 5:30 pm. Postworker Hanh in particular is wonderful and always a joy to see. I appreciate her help every time I go. Thank you! read more

Jennifer at the PO Box location provided excellent customer service. She was very nice and friendly throughout the interaction and took the time to help me when I lost my mail. Her professionalism made a stressful situation much easier to handle. read more

Recently had to mail something real imporatant, and I was in the area. Westminster Post office is another good one in Orange County. They take care of me and send my packages on time. Thank you Sela for your customer service. read more

I was so nervous coming here since I've never sent anything in my life ! David helped me, he was amazing and made everything run smoothly and efficiently ! Thank you so much DAVID ! Amazing experience read more

Thanks to 45/47, they have downsized the clerical staff to if you want to stand in line, bring a book! Let's talk about the service shall we?? I sent a package to Aurora Colorado for $16, on May 27 with a guarantee of it arriving by May 30. it arrived in Aurora, Colorado OK, on the 29th, was scheduled "out for delivery ", not delivered, then the next day the current status showed that it was on its way to its distribution center in BUTTE MONTANA!! Three days later, it finally arrived back in Colorado and was delivered almost at 9 PM on June 5! Is this was any other business than our government, I would demand a refund, Elon certainly had the right comments on June 5 and sixth! There should be somebody with some business experience in that building in DC! So now I guess we can expect the post office to go bankrupt like everything else. the orange skinned idiot has managed! read more

This post office literally loses everything. They're not very knowledgeable after waiting about an hour and a half on the phone to talk to a representative. Nothing was done. They directed me back to the post office which direct me back to the phone so in the end, not only did I lose my package I receive no money back. It's just all a waiting game. Also, it doesn't hurt for them to crack a smile. But there is an older asian lady there that was nice. I do appreciate her when I see her. read more

It is that time of the year for holiday stamps. We drive to the usually busy main US Post Office of Westminster located on Bolsa by the 405 fwy. I wanted to get a couple of books of stamps to fit the Christmas spirit. Yes, I still send greeting cards to my close family and friends. The Post Office was not busy and had 2 eager to serve attendants. The lovely missus and I took advantage to drop off our ballots so it will be delivered safely and on-time. We were helped by a young lady with the assurance that our votes will get to destination. She also showed me many different artsy and holy stamps. All were very nice and appropriate for the Christmas season. I chose "snow globes" and "holiday elves". One thing is for sure, any left over stamps can be used "for ever" at this or any US Post Office. read more

US Post Office - Westminster US Post Office. - Post Offices Near Me - Westminster, California

The manager was very professional. He looked into my lost mail mail more than any other post office, and actually showed me a photocopy of where the package was delivered. Good job! read more

Terrible service. I stood in line for almost 20 minutes, and when it's my turn, the staff told me to use the Kiosk outside since I have QR code label... read more

This location is the best for passports We always come here! This review Is for that only we drive out of our Way to come here! read more

Do not come here for passport services or any post office help to be honest. Made two passport appointments, the first time the person didn't bother to show up and even though the waiting area was full of people with passport appointments, the employees at the counter didn't bother to tell anyone. My husband had to go up to the counter and ask about it. The employees said they didn't know if the person would even show up. The second appointment was the same thing, the person didn't show up and the employees (two Filipino women) at the counter had no care in the world that it was the second time this had happened and they were very rude. They behaved like this happens all the time and it wasn't their problem. Would give zero stars if possible. read more

I wish 0 stars was an option. Why do no government funded buisnesses work? DMV is trash. This post office is trash. There is not 1 American / native English speaker available to speak to. I just tried to drop off a package and they told me to go across the street to UPS??? That's actually crazy and proof in itself that nothing works unless it's privately owned. Embarrassed to be paying taxes to keep this disgraceful business operating. read more

I avoid going to a post office at all costs. However, I had to go in to one today and had absolutely the best experience with the woman who assisted me, Christine. She easily and quickly assisted the person in front of me and then was so kind to assist me mail my package. She really left me with such a high quality service and kindness at this post office which I haven't experienced before! Thank you Christine! read more

I am super shocked to see that my regular home post office has such a low rating! I have been coming here for about 5 years now, as my PO Box is at this location. I often come to pick up mail from my box, packages that are held for me, buy money orders and ship things out of this office all the time. In my experience, I've only ever received pleasant and fast service. There usually is a line, but the staff here is pretty quick and efficient, it moves along quicky. Since I've been coming here the friendly and recognizable faces that usually help me are Hanh and David. They're so nice and helpful all the time, and with David, I usually get great service and a joke. I once had a mishap where they misplaced my package that they were holding for me, (I had proof of delivery and a slip in my PO Box for parcel pickup). When I went to retrieve my parcel, it was nowhere to be found. They took full responsibility and were very apologetic about it. They said that they would keep looking and if they didn't find it within a couple of days, they would then take steps to resolve the issue. I wasn't happy, but they then contacted me the very next day and told me they found my package. Yes, it was a drawback but even then I never felt that they were rude or unhappy to help me and all was settled. Again, this is the branch I use for all my mailing needs, I come and go probably 2-3 times a month, and I will continue to do so. I find them very convenient and useful! read more

Last week I went here to pickup my package because I missed my package when they trying delivery and needed my signature, so I CHOOSE to reschedule my delivery to customer pickup. The woman who is working on that day giving me a lot of attitudes, she was laughing, and slamming the table because she said I don't have to reschedule and stuff. The way she talked to me is like it's my fault, she kept on shaking her head on me, and laughing at me to humiliating me. I just don't understand why she has to act like that, or does she hates her job so much? Customer service is just not it, learn some manners. read more

No USPS shipping supplies in lobby. Why must we ask after standing in line? And No proper tape to seal their HD envelopes with weak adhesive!! Terrible service if I must request supplies to wait in line twice. There's no value in me choosing USPS and leaving with the mail, not sent!!! T e r r I b l e S e r v I c e read more

Kim is absolutely rude. Do not come here as I have come once for a package and another time for a passport. NEVER AGAIN. Kim is extremely rude and does not answer questions, does not respond if you say hi or thank you, and seems very angry. I thought she was only acting like this to me both times but when I was waiting for my passport appointment I saw her treat everyone else the same. Seriously please choose any other place because they WILL NOT help you and will make anything you need to do worse. read more

Horrible customer service, employe attitude was awful, the Vietnamese lady sounded like she was angry half the time. Said thanks no response. Just don't come here. You ask a question and she doesn't respond. read more

Had an awful experience here at the passport agency. Had an appointment at 11:15 am to get my baby a passport. Waited around for 30 minutes. The employee there could hardly stand still long enough to answer my question as to how long it would be until we would be seen. He very rudely said (with an admonishing tone) "you see all the other people? They have an appointment too! I'll call your name when I call your name! It'll be at least an hour and half". Not then it turns out the other people all had the same appointment time as I did. Total joke. Do not waste your time going here. Go to the passport agency at HB City Hall. read more

1 worker and over 10 customers in line mid day, management gotta use common sense and set lunch schedules where its not rush hour..

I came here today. She gave me very bad service, grumpy and angry. Even though I came here to drop off my stuff and was very polite to her. Her name is KIM read more

I came in with my mom for the passport service and was helped by David. David was extremely nice, friendly and helpful. We filled out the application at home but made some mistakes so David carefully went through them with us and gave us a new application to fill out there. The whole process was very quick and easy thanks to him! read more

This is a great little post office. They have great service. The quality of their product stand up, but it's expensive.

Don't try calling here. No one picks up the phone. The mail person left our mailbox open so thief's can get access to all our neighbors mail. I tried calling 19 times and could not get through. read more

Terrible experience, My PO BOX was broken into multiple times. Had a PO BOX here for a year and the ladies up front were very pleasant but there is an older man who wears glasses and is on a power trip. This guy is extremely rude, will hold packages and not release them even when having all information needed. I would never recommend anyone purchasing a PO BOX here or doing business here. Really hope management does something with his professionalism. read more

Update: My passport with my name that I requested to which that asshole of a clerk rejected me has finally arrived today. Guess what? It came in my name that he disputed wouldn't be accepted. Again this jerk is a straight up asshole and deserves to be called out since i literally received my approved passport with no issues. He is a clown and an idiot that other post offices put down for his lack of knowledge. read more

The employees were no help. I went in to return a package , had no idea they weren't able to print out a label for me. I was confused & The lady had a very ugly tone and was basically yelling at me saying I needed a QR code and to request one so that I'm able to return the package. She embarrassed me while other workers just watched . I went to another near usps post office on Jackson st, midway city near Westminster & the guy was super helpful and let me know exactly what I had to do. read more

I've never dealt with a worse USPS location than this one! I usually just drop my items off in the drop box but today I had multiple packages so I went inside and inquired if they had a bulk drop off as most USPS locations do. The lady who was working this Saturday morning was very rude and short to answer if they even had a bulk drop off. She asked if I was from Westminster and I told her I live in Huntington Beach which is LITERALLY only a city and street over and she said I CANNOT drop my items off at their USPS location. What?!! I've never heard of this rule in all of my years dropping off packages at other post offices. I'm pretty sure she was just on a bad one today and felt like being a complete b*tch but to tell customers they can't drop off packages just because they're from a different city is complete idiocy! Beware if you come to this location just use the drop boxes. That's all. read more

Took an hour to send 1 package. Staff are grumpy, unhelpful, and could probably use more staff. Do not go here unless you absolutely have to, if you see an older man, turn around!!! Overall 0/5 experience, would not recommend. read more

Very bad passport service. They let us wait for an hour after our appointment time. And the guy who does this service is not helpful at all. Prepare to wait for hour to get to your appointment. Worst service ever!!!! read more

Don't come here, if you want a nice passport service. I have an appointment for my passport, but the helper was busy helping someone else, while I have been there and waiting for her. And, it had been late!!! She turned on without letting me ask any questions and said "you just be here, you MUST show up on time, we can not get you in today!" - so aggressive and rude! OK, fine! Some visitors gave me sympathetic looks when she blocked me off and hurry to kick me out of there. So rude! I could make another appointment at another location, just because it was one of the nearby locations open today. To be honest, I was glad that she wasn't helping me, as I don't want an angry person taking my photo passport read more

DO NOT, I REPEAT, DOOOO NOTTTT get your passports done here. The power tripping d*ck that works here will not give you the time of day. Even with an appointment we had to wait hours. We even arrived 30 minutes early. Individuals with later appointments were seen beforehand. I hope he gets FIRED because this is the worse customer service I have received anywhere. During the wait time, many people walked out of their appt upset and irate. He does not care about you and I would not trust him with any important documents. Go somewhere else, don't say I didn't warn you !!!! read more