Someone in here shut & locked the door on me during their posted open hours as I was walking up with two labeled packages to drop. Will not be returning. read more

Genuinely the worst customer service I have ever had. I had a package be sent here and the supervisor was unable to find it so she took my number to call me once it was found. After 4 times returning in person to check on package over two weeks they were unable to find it. I had called USPS numerous times and they kept telling me it's at this location. Supervisor never called me. Laziest person and place you could possibly go to. She should not have this job. read more

This is my favorite post office to the point that I moved and I still drive here to drop stuff off! This is the only post office I've been where the workers actually care. Keith is my numero uno helping me with packages all the time and Tina, the supervisor, was so helpful when I had an issue with a package not being forwarded and I thought lost forever, she took my number and said she would call. I held out hope, but also I know people get busy and it was a holiday weekend, but lo and behold, she called first thing when usps opened again. The other workers there have always been friendly and kind and I just appreciate them a lot! read more

They have Excellent and friendly service here and rarely do I have to wait more than 5 minutes. There's always enough stock of supplies too.

I went in with a specific stamp question and they were so helpful and kind! I know how the post office can be so this was a refreshing experience. :) read more

I went to USPS to ship some last-minute Christmas gifts, and the associates were incredibly nice and helpful. I had a big package going to Arkansas, and they helped me figure out the cheapest way to ship it. In the end, it was only around $45, which is really affordable considering the size of the package. Great experience and very friendly staff! read more

People are very nice, friendly and knowledgeable They make it easy to ship and they are very professional read more

I am a little upset because I had ordered something on the December 1 and it still hasn't gotten to me and today is December 14 so what is taking a really long while.!!!! read more

Absolutely awful service. I would rather go to the dmv 30 times before walking back into this establishment. The men were absolutely disrespectful towards me & called me sensitive. I walked in with a simple question to check if a package was in and two men WORKING AT THE DESK ganged up on me!!!! Gave me snarky and sassy remarks & made me feel dumb for simply just asking. They honestly should not be at the front desk. These jerks should not be working there!!! If I could give zero stars I WOULD. read more

The men at the front were very rude and turned me away. I asked to have a package delivered with everything ready and they said I had to go to the other Costa Mesa location and it was 415pm-they close at 5pm. There was truly no need... they were just LAZYYY! read more

Very impressed! Today I went into this post office. It was right about 2 pm on a Saturday. Juan assisted me. He was efficient, polite and generous with his time. Unlike some other post offices, this person was super courteous. He even stayed a little after closing to get my package out. He did not rush me out the door. He helped me with the two services I requested. One being buying some packing tape which was very good value. Thanks Juan! read more

Lazy rami + 3 workers chatting away with 0 customers in the building and said I needed an appointment for passport application when I literally had everything all ready (app finished, photo done, etc) Great to know my tax dollars are put to use read more

These people were so sweet and experienced at their jobs. I went in to fill out a passport application (which I had never done before) and the man helping me walked me gently through the whole process. I messed up a few times and he kept telling me not to worry and showed me how to fix my errors. 10/10 experience. They were efficient, professional, and kind. Lovely people. read more

Go to any other post office. Always a long wait and the employees are consistently rude to everyone. When I went this morning, a customer waiting for a passport got yelled at by staff for literally no reason. Another employee tossed some tape at me and then ignored me for the rest of the interaction when I asked what to do. I'm not without compassion, I think they are very overwhelmed- but I don't think it serves as an excuse to be unkind to people. read more

I've recently encountered an unexpected experience with the postman at the Adams location. Had mail on hold while I was out and picked the all mail will be delivered by the mailman the next of the held mail ended. That's not the case. I've ended up picking my mail. There's a package that was not brought out to me at the time. I had to make another trip for pickup. It took awhile before someone brought out my package. When I asked why wasn't part of my first time pickup. No one can provide a good reason to justify why I need to make the trip twice!!! read more

Self service stamp kiosk was nice and easy after normal business hours. Lobby remains open for self service needs, very convenient. Lots of parking, easy to spot from the street, easy to find. Clean facility. read more

US Post Office - Front entrance - Post Offices Near Me - Costa Mesa, California

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I wish I can put 0 stars. Ever time I go here staff is so lazy and rude. Today 2 employees were just leaning against the wall talking the entire time. It was slow so fine I get it there isn't anything to do but no need to be rude and unwelcoming. I rarely got to the USPS and I put my packages on the counter and the guy staying in his leaning against wall position says, "you might want to put the packages in the bin so they don't get stolen." He said this in the most rude and condescending way. Like I'm sorry I don't work here I don't know what bin to throw it in there's multiple bins. I don't understand why they can't be bothered to be helpful. read more

It's a smaller, older post office that's very basic. If you have the normal needs and don't mind a no frills post office, then this one is fine. I was in and out in 5 min at almost noon on a Wednesday so that's nice in itself when it comes to the average wait time. The parking lot is tight in the front so I would pull towards the back unless you want to risk having your car dinged up. read more

US Post Office - Post Offices Near Me - Costa Mesa, California

Worst passport service This gentlemen which I don't remember his name was ThE WORST! We went there for our baby's passport and on their website they said they do pictures but didn't specify if they dont do infants. This gentlemen didn't know how to take a picture to save his life. He didn't know how to operate the camera and took his sweet time pressing the freaking button to capture the photo. Imagine having to deal with his slowness and a fussy baby at the same time. He would take the picture and say is good and then take us outside to only tell us we need to retake the photo. He did this to us 3 times because her head was cut off in the picture. I asked him if he had a template or knew where the boundaries were in the screen before he captured the photo and he responded by saying i"f you don't like it go somewhere else". I responded by saying " you're the expert and I am paying you to do this so I shouldn't be able to trust you to do your job". Anyhow he took an ugly awkward photo which I am 100% sure will be rejected by the passport processing center. Bottom line don't go here for passport related work read more

US Post Office - Post Offices Near Me - Costa Mesa, California

First time here and got a bad experience. I went in to ship the package to Canada , asked politely the Chinese guy which one was the cheapest way and he right away gave me attitude like I wasted his time coz I asked questions . It wasn't busy time at all at that time . Look like he hates his job and trying to make everyone else feel miserable like him read more

I have to agree with a lot of other reviews I've read about the retail staff of this post office - TOTAL A-HOLES!! The 2-3 I've dealt with over the last several years have such shitty attitudes and they act like they're the smartest people in the room. I had to go there twice yesterday for a package issue and it was the same crap as always! It's so easy to be nice to people especially when you're in the customer service business but they have no concept of that! THEY ALL NEED TO BE SENT BACK FOR CUSTOMER SERVICE TRAINING!!!!! I ended up going to the Santa Ana branch this morning on Sunflower and it was such a delightful and different experience than dealing with those Ass-Hats at the CM Branch on Adams! read more

The gentleman from the office named Quang (I believe he was the supervisor), was very helpful and professional. I had an issue with my packages. He assured me that he will be investigating my case quickly and provide updates, which he did. And in less than 24hrs, the issue with my packages was resolved. Thank you sir! 5 star customer service. read more

Lots of unnecessary attitude on the two occasions I've been here. Both from a tall man. On one occasions, before I get close he says to me "stop right there, we don't tape boxes here". There was no hospitality whatsoever. So, you have unlimited amount of tape behind you but you can't help me out. Thanks for nothing dude. Literally acting like helping me out was going to cost him his job. read more

I've frequented this post office on and off for about 10 years. As opposed to the one on Atlanta Ave by my office. I like this one much better as the line moves much quicker, they're more professional and make fewer mistakes. The post office at Atlanta Ave. is absolutely comically slow, the old men there fully "perve" on all the women and it's a sh---show basically. This post office is in & out and you don't have to watch a bunch of octogenarians go goo goo every time a woman comes to their counter. read more

The worse customer service, kwan is so rude. Does not want to help at all. Everyone around him wanted. He walked out on serving me Lam is the one who helped us. The best service you can get is the one in sunflower and Susan in Santa Ana. read more

US Post Office - Him walking out on me. - Post Offices Near Me - Costa Mesa, California

I got a little something on Amazon for my Momo (good standing brain-trust and framily member). I majorly dropped the ball on her address (she recently moved). I contacted Amazon -- no help. I contacted the 3rd party seller -- no help. I thought all hope was lost..... I live in Sacramento -- Momo lives in Costa Mesa but had no idea this package was coming. The package I had sent was lost in Costa Mesa by my own mistake and I am too far away to do anything about it. As a last ditch effort -- I reached out to the Costa Mesa US Postal Service Team and they SAVED THE DAY! The USPS Office (special shoutout to Jenifer) went above and beyond to make me feel like my package mattered. They made me feel like I mattered. It would have been all too easy to write-off as a mistake I made but individuals stepped up to help me out. This USPS Team cares about what they do! Momo got the Radiohead record I sent her.... All in all, it wouldn't be a big deal if that package got lost and never got delivered. But I truly appreciated the Costa Mesa USPS Team's effort -- they weren't just delivering mail.... they were helping me connect with someone I love and miss. They took that job seriously. read more

Staff was absolutely rude when I was there one of the workers was pushing a guy with a camera out of the lobby. Postal staff need to learn the law inside there establishment read more

They are slow and I still keep getting someone else mail which is very stupid because it clearly says our name on the main to put in our mail only read more

The two older Asian guys are the worst , very unhelpful. They don't know anything and they don't even try to make a small effort to be helpful . When they are there don't even waist your time , came back when there is someone else . read more

So rude and unhelpful. Came to send a package back and the man working wouldn't accept it because the package wasn't taped at the end. Apparently they won't let you use any tape or help you and I had to PURCHASE an ENTIRE roll of tape to tape the end shut and the label on. NEVER had this happen at the other post offices I've been to.AND I hate to get BACK in line and wait all over again. People like this shouldn't be allowed to work places like this - sir you belong at Walmart as a greeter where they can teach you some much needed customer service. read more

Zero stars. Misinformed by the passport acceptance agent that they can't seal documents for a hand carry application even though the procedure is in the agent field guide. Now stuck in new passport application processing purgatory. read more

I wish i could leave no stars. The rudest most unhelpful costumer service I've ever experienced. I was told to wait for a supervisor and stood around for 20 minutes just for the same guy to come back up to me and tell me the supervisor wasn't there. Tried to call first but of course no one answered. Not even an apology or a smile from the employees. Pick a different job if you can't treat polite people with an ounce of respect. Disgusted with this place. read more

How come Yelp doesn't let me give 0 stars? This is by far the worst customer service ever. Postmaster is never here and the supervisor takes forever to come and help out with an urgent situation. read more

Black guy with glasses working Wednesday morning shift was very unprofessional and rude, will definitely skip him next time I need to mail a package. I ended up doing myself at the self serve box by the entrance. read more

They constantly misdeliver mail that contains sensitive information! Even after initiating an investigation to find my mail, it cannot be found without a tracking number. Seems that continual misdeliveries are to prompt a certified mail fee to insure mail is actually received. Mail carriers nor mail sorters of this government owned business simply do not care about doing their jobs accurately and it's very disappointing! I SO wish there were something that could be done to ensure my mail actually arrives when it's correctly addressed to me. read more

I routinely drop off packages here - no issues, really. i bring my package, i shoot the shit with the guys at the counter, i confirm the address, i leave my package, i move on with my day. 4 stars for the post office itself and one more for USPS in general because they've never lost any of my things and everything arrives safely and on time and i resist the privatization of social services, like the freaking mail read more

Sadly I can no longer trust the United States Postal Service because of the 3 separate days that I have had 3 pieces of mail stolen that had monetary value. I have had Informed delivery for the past 4-5 years now and every day I received an email of items that I am suppose to find in my mailbox. I have not had a problem till this last month. The straw that broke the camels back was last week a friend that lives in Newport Coast who kindly sent me a Birthday card with a nice gift card in it. When I received the email that day I was excited to get it but unfortunately it was stolen by who I believe is the mail carrier that substituted for my regular carrier. I called the office on Adams at least 3 times where men answer the phone and I was laughed at, lied too and hung up on. I talked to my regular carrier and all he would say was sorry. He didn't offer any advice or anything. I believe he knows who did it and is protecting the person. The same with the men that answered the phone. I posted it to Next Door and had many people tell me about their mail losses that had money. One person actually had a supervisor show her how the carriers are slitting the envelope to get the money or cards to drop out. After hearing these stories I decided to try one more time to call the usps number and a nice lady picked up and took a full report about the theft. HOW IS IT THAT WE CAN NOT TRUST OUR POST OFFICE AND MAIL CARRIERS AND THE FACT THAT PEOPLE IN THE POST OFFICE KNOW ABOUT IT AND WILL DO NOTHING ABOUT IT? THIS SICKENS ME!!! read more

Worst place ever. 'Romin' front clerk was one of a kind. Just a mean and horrible person. If you don't know the answers you should NEVER give any false once just to brush me off. After seeing my Package is out for delivery, I was waiting at home patiently. After a few hours it said address was incomplete therefore wasn't going to be delivered and sent back to sender. After calling the 800 number I was told they missed my unit nr. But I have a chance to get it if I go to this location and ask for it with prof of ID. I was told to call this location first and I did... 11 times and twice somebody picked up just to hang up on me right away. So I did the same the following morning. Called and called with no luck. So I made some time to go before work and I end up with this 'Romin' man. My day couldn't get any worst I thought. After showing him my tracking nr and my ID that he didn't want to even look at he said it was shipped back already. I asked can you take a look I have been calling yesterday and today. And he says no, there I no more. After explaining everything he still kept telling me call the 800 nr or the sender. I said I already did I'm just trying to get it now before it makes it back. With the supervisor right nest to him who kept looking over but trying to not get involved. I at this point couldn't stop from getting upset. But always kept my calm. I asked please just take a look you haven't even checked my tracking nr or anything. That's when he decided to talk over me and said let me get your ID. Writes it down and leaves to the back. But I don't think he knew I could see him just stand next to the wall shaking his head. He comes back and said no. Nothing there and with no hesitation said NEXT. This location lost my forwarding form TWICE. Packages have been badly handled that I never complain about cause I know how it is. And it never matters how badly I need some help, somehow I am the bad guy for asking. My spouse was a supervisor at a different USPS location and said it should never be this bad. Floor supervisor and clerks are just horrible at this location. Never trusting this USPS with my things again read more

I don't think people know how stressful it is for our mail carriers. My husband is a mail carrier & they have been working 12 hour days. I feel like they need our support because they don't get much from their supervisors. Amazon is using the post office to deliver their boxes. So now every day is like Christmas & these guys are working 12 hour days. Be thoughtful & nice to your carrier. They are heros!!! And they don't get a bonus or even a turkey at Christmas from the post office! Don't forget to thank them read more

US Post Office - Crazy busy - Post Offices Near Me - Costa Mesa, California

A USPS driver rear ended my car. My car was parked in a parking lot. A parking lot that is for a mechanic shop. We called to speak with TORT (their transportation department) and all they actually did was talk around our questions, made excuses and then hung up on. We literally got no information on how they are going to fix this issue. Then we attempted to call back for about 10 minutes and they refused to answer. We are still pursuing this issue. Wish us luck.... If you would like to help call this number all day long during business hours: 714-546-5022 read more