I went to the Santa Ana Post Office at approximately 4:40 p.m., before their posted closing time of 5:00 p.m. There were only two employees working at the counter: a man and a woman wearing a red vest. I picked up a form and politely asked the woman if it was the correct form for an international shipment. Instead of responding professionally, she loudly stated, "We don't do them at this time," in a way that everyone in the lobby could hear. She did not apologize or offer any assistance. She then said there were only 10 minutes left until closing, even though it was still before 5:00 p.m. and there were only five people ahead of me in line. A few minutes later, she again announced that they do not process international shipments near closing time, claiming that it takes more than five minutes. She then went to lock the side door and came back to me while I was still waiting in line. She repeated that they would not process my international shipment because they were about to close. I told her that I had already heard her say that multiple times and that I simply needed to pay for the envelope. She continued to insist that I did not need to pay for the envelope instead of addressing my concerns or offering any solution. What was most frustrating was that after 5:00 p.m., several additional customers were still allowed to enter the post office. In fact, as I was leaving, four more people walked in, and there was a line extending out the door. I do not understand why I was refused service for an international shipment when I arrived before closing and other customers were still being allowed into the building. I found the employee's tone and behavior unprofessional, dismissive, and unnecessarily rude. I believe customers who arrive before closing should be treated respectfully and provided with clear, courteous explanations regarding any service limitations. read more

Meh it's ok. Not as bad as some post offices but not very friendly like others. The lady who helped me didn't really speak English well (I speak Spanish fluently so it wasn't Spanish she spoke - I think this employee spoke Chinese since my kids take Chinese in school so I recognize some - but her language for sure wasn't fluent English which was unfortunate) Also be warned they have 2 doors to enter the building and they open at 8:30am. So even though I got there at 8:05 am and I was by far the first in line I had the misfortune to stand by the door they opened second (outside door) so I ended up being 7th in line and the people that got there after me at the inside door got in first. The lady employee literally walked by me standing at the door to open the other door! Frustrating! TIP: at least today December 2025 they open the INTERIOR door before the exterior door. Unlike some locations that are appointment only for passports you can do occasional walk ins here but check the days/times first since they are very specific! Also be warned: if you show up after hours and want to drop off mail in the outdoor drive thru mailbox: you CAN'T because they lock the exterior mailboxes (you know the big blue ones) after hours now to prevent mail theft! read more

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I was there last week when a wondeful lady was working, Elaine Terry. Apparently she rotates branches, so she's there only some of the time. She was fun, cheerful, efficient, and awesome! She joked alittle, and I loved it. I wish all the tellers knew their stuff like her, and made the atmosphere more enjoyable. An older lady got really cranky/upset with her and I watched the whole thing play out. IMO, the customer seemed dead set on being a hater of this employee. Anyhow, if only all employees could be more like Elaine, I'd enjoy waiting in line and coming in more! (We had a package we missed delivery on, so had to come get it.) Thanks Elaine for being efficient and a ray of fun sunshine. I took a photo so if you see her there and say hi if you see her. Hopefully you too leave alittle happier than when you came in. read more

US Post Office - Post Offices Near Me - Santa Ana, California

Large footprint, plenty of free parking in dedicated lot. Unlike other locations, plenty of manpower and John was a Rockstar in knowledge, efficiency and kindness! Very well stocked for supplies too! Love this place! read more

US Post Office - Very well stocked; plenty of manpower! - Post Offices Near Me - Santa Ana, California

Stopped by to drop off a birthday card and it was packed and one guy was taking forever on the kiosk and it was stressing me out and I already had a stamp on my envelope! Found parking easy, but if your'e looking for a quick drop-off in the afternoon and need to speak to someone at the counter, prepare to wait. This was the closest post office at the time that I could get to before 5 p.m. No complaints, but it's definitely a neighborhood favorite so if you don't want to wait in line find another post office that's not as popular. read more

US Post Office - 07/15/25 Two Forever Stamps - Post Offices Near Me - Santa Ana, California

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I happen to really like this post office. Friendly staff and rarely any wait. If there is one it's not that long. Parking is always easy. Just check lunch time they close it's posted on the door. read more

They meant to change my neighbor's mail lock, but instead changed my lock. They did not notify me of this mistake until I found out my old mail key no longer works. Over the next couple of days, I drove back and forth trying to figure out if I can get back my neighbor's new lock key or do I need to request a new lock change. I figured it's easier to get the keys back vs having them change the locks again. Unfortunately they lost the key and don't know how to locate it. Asked me to come back the next day AGAIN (for the 3rd time) to find out if they have the key or not. What a joke. Wasted my time and energy all because they can't do their jobs right. It's crazy to think that a big corporation like USPS is so disorganized and inefficient in their operations and system. It's ridiculous. Hopefully they don't "accidentally" change your locks and you have to go through this whole debacle like me just to get access to your mails. Do better USPS. read more

These people fucken suck at their job!! They're lazy and don't show up to work!! I told them I had an appointment and they don't care! Never recommend this post office!!!!!! read more

Didnt pick up the phone to answer my simple question. Instead had to drive 15 mins just to be told no. Website is outdated and doesn't have the correct info and is slow. The worker who was there was nice, place was under staffed horrible place not staff read more

I put my missing mail key order in October 28 my name is jenny Hernández and my key still is not ready and it's urgent I need my key to receive mail and information I've come to the post office about twice and still it's not ready read more

US Post Office - Post Offices Near Me - Santa Ana, California

I pretty much never go to a post office but today I needed to mail some medical equipment priority with tracking. I was a bit apprentice after reading all the negative reviews online but I was pleasantly surprised at this office. There was a line but it moved fairly quickly. The staff I observed acted professional and were friendly. The person that helped me (I didn't get her name but she was a younger black woman) was very knowledgeable and courteous. I was in and out of the office in about 10 minutes and I didn't experience any of the issues that people are complaining about here. read more

Not really a post office anymore. Mainly doing passports. Save time and drive to Orange.

Stopped by on my lunch break to mail a book back to a friend that he left when he was in town. Got here on a Saturday at about 1 PM. The line was a little slow but the staff all seem pleasant, helpful, engaged. I was able to use the self service kiosk for all my needs. Excellent experience overall. read more

This visit was comical at best. Came to get stamps for my save the dates, just to be told they don't have stamps? I mentioned the advertisement right behind her stating to buy your holiday stamps here, and she just shrugged... asked for confirmation again if there was anyway for me to get these sent out here just to be told no again, and to try a different post office... read more

Super upset that the lady who helped me wrote the wrong zip code! The package I sent to my son on a military base oversees ended up at some other base with a different zip code! I've never had this problem at any other USPS. The attention to detail at this post office is incredibly disappointing! I hope USPS makes this right and gets the package to my son. Make sure to TRIPLE check if you send mail from here read more

The staff here seem so unhappy, No one has a friendly smile, they seem bothered to help. One of the staff makes it known she dont speak spanish and is rude to customers who speak to her is spanish. Been coming to this location for years, its just close by, but I can see the moral has gone down, nothing like before with the previous staff. read more

never pick up the phone, customer service is bad and tracking it all out time. it says it'll be delivered at 8:30 and tuesday and wont come until wednesday 5pm, unless you mess up one little number in ur address and it sends it back to sender all the way in pennsylvania read more

I want to thank Jessica for the amazing customer service she provided. She's very knowledgeable and very patient too. She took the time to explain in detail about the options I had for my packages. Great customer skills! Thank you Jessica! read more

Great customer service I drive the extra mile to go there, everyone of them super nice, I guess what they all have in common they see us as one of them, they don't place themselves at a higher status, maybe is just that they see people, or they just love what they do. Thank you, read more

I don't usually take the time to leave a negative review but I have to say this is consistently the worst post office I ever use. They are repeatedly understaffed and slow. If they had positive attitudes that may help but nobody seems to be happy working here. Go elsewhere is my recommendation. read more

Asked about my package that needed a signature upon arrival. Told, I'll leave her name out, an employee that the carrier had forged my signature and shoved my mail in my mailbox. She said that's perfectly legal, with a smile . I had no idea forgery was legal now. Good thing I went to the post office and found out. read more

I've been to this location twice and the first time Marlena helped me and she was extremely rude, she must hate her job because she is not a nice person, no customer service skills at all. I thought maybe, ok she must of had a bad day that day. Second time was today and again Marlena was literally yelling at Hanna another worker and making fun of her in front of everyone. Then the "supervisor" came out (romerie)and instead of helping the situation they started to laugh and be rude to Hanna, I felt so bad for her I almost said something to them. Management really needs to address this. Then to top it off they would make nasty comments about previous customers as soon as they would leave. They even called a customer "Stupid" I will not be returning to this location as I do not wish to be treated this way. MANAGEMENT DO something!!! read more

I've never encountered a person so disgustingly rude here. As someone who deal with severe social anxiety, a This was by far one of the most horrible experiences of my life. The lady who helped me out was extremely rude although I had an appointment, i understand they were busy, but there's no need to treat another human being with such horrible costumer service. She was a Hispanic worker with black hair and heavy eyeliner.. wish I had her name. She made me feel very dumbfounded. Also not to mention that this white man who worked there kept shouting "trump trump" like why? Keep in mind the room was full of Hispanics. Extremely unprofessional. The lady next to her who was of color with green long nails was great! Greeting people with such a lovely attitude. That is what we need in this country right now, happiness and positive energy. But people are a product of their environment. Will never be back at this location. Save yourself a trip and go elsewhere. Disgusting environment. read more

This is one of the best usps offices i know! My packages get delivered without complications (most of the time). And they have great assets such as Jessica, who is always willing to help out with a positive attitude! read more

Went to mail a book. Was prepared to pay the package price of $16 based on the weight, however Marlene explained that they had a special deal for mailing a book. Cost was around $6. She had no incentive to save me that $10, but did it anyway. Thanks very much. Marlene gets 5 stars. read more

Jessica j was extremely helpful and nice enough to explain the process of my situation as thorough as she could. Dealing with customers is not easy but Jessica does it with a respectful tone and positive attitude. read more

They have a huge parking lot which is a plus customer service haha I mean it is the post office. Don't expect alot. Bring your own pen and make sure you know what you need to do... read more

The staff at this location was extremely rude! I had passport appointment at different location at 2.45pm. at 12pm the customer service called and stated that he transferred my appointment to this location. I came 15 minutes early and notified the staff I had appointment at 2.45pm. She told me "the passport service was closed for the day"?!. I explained to her the situation that I had appointment and was transferred from different location (they should have notified her). She then told me "to go sit outside" for 1 hours?!. I was not sure where to sit, where and how to check in for the appointment....her only response was "sit outside for 1 hours"!!. I was trying to remind her that my appointment was at 2.45pm, but she couldn't care less. I have never experienced such a rude employee from USPS like staffs at these stations.. read more

I was having issues with my mail delivery and the customer service supervisor Eileen was so helpful, I gave her a Christmas card. Eileen tracked down the issue and provided so much assistance and answered all of my questions with ease and humor. The rest of the staff appeared knowledge and quick to process people so the line went fast. read more

How hard is to answer a damn phone. Been calling regarding my mail. 6 time I called and no one picks up. Then it seemed like they picked up the phone and hanged up. HORRIBLE... read more

I have had nothing but good experiences with this post office. The staff are knowledgeable and helpful. When there is a line, it moves quickly. I feel so fortunate that this is my local P.O. read more

Horrible communication! Was trying to source my certified mail that didn't deliver but the African-American worker with the cross on his neck was not willing to help. 7/8/24 1:00pm read more

They lost my package; I ordered a replacement, which was also lost! They claim the package was delivered to a parcel locker but they never left a key for me to access it. read more

My package was sent back to Santa Ana. I called this post office and Michelle picked up. She went through great lengths to help me locate my package to see why it was sent back to Santa Ana from San Francisco. Turns out my sender did not package my package properly and sent it as media mail. My issue has been resolved. Thank you very much Santa Ana USPS! read more

Most rude and useless staff I've come across. I had to send a package out overseas and both women I've interacted with had the most disgusting attitude. I don't even know how much to emphasize the lack of communication and respect between staff and customers. read more

I placed a pick up request for a package and they couldn't even find it. They wasted my time thinking that a supervisor would come and speak to me. read more

I came in at 9 am Thursday morning, and it was no line at all. The staff were super friendly and helpful. I was mailing my passport to the embassy and they helped me with some instructions and gave me time to sort my things out on site. 10 out 5 stars if I could give. read more

What I like about this Post Office is that their OPEN 24 hours, just the self Serve Kiosk and if you rent a P.O. Box you can get your mail anytime.Thats the only reason why I'm still a customer, because of these two advantages. -it's lighted inside so you'll be okay, I've been going all sorts of times and I never feel scared at night,there's No weird people or homeless hanging out there. -The employees can have a bit of an attitude problem, "Why ? Your working inside with air conditioning. Make an effort and put a SMILE On! Don't be so rude too your customers.... read more

Frank the lead clerk was a very nice person. He seemed to genuinely care about his job and made a point to talk to his customers. More people should be like him Everything else was what you expected of a post office; clean, quiet, and busy haha read more

What more can be said about a USPS office? Open Saturdays, which is not true of all locations so that is very nice. Building is easy to spot, the honking long building when you plug the address into Google Maps. Lots of parking, especially during COVID times. People seem to have a mixed bag with some of the workers, but if you've ever been to a post-office same can be said about the types of customers that go through in a day (one of them, lots of us). I've never had a bad experience here, and safety precautions are in place for COVID. read more