i encountered a rude employee (not my first unpleasant experience at this location) last week friday (november 23rd, 2018) while shipping a package containing a high value item. before deciding on a shipping method, i inquired about cost of shipping with tracking number and priority mail, and informed the female employee that i had an expensive item in the small box. she then, without my request, began processing postage for priority mail. at this point, i told her that since the content was of a high value, i needed to insure it, and would like to know what my insurance options were. she got angry and, in a mean and rude tone, said that i did not need insurance because the package had a tracking number, and was certain to arrive at its destination by monday, november 26. today is tuesday, november 27th, and the tracking number that i was given does not even show that my package was received by the post office. i called that same post office this morning, (tuesday, nov. 27th) and gave the man who answered the phone my tracking number. a few minutes later her returned and said that the only information available regarding the package is that it was received at the anaheim processing and distribution center last week friday. he said he would try to call the processing center in anaheim to find out if the package was there, and he would get back with me shortly. it's been almost 3 hours, and no phone call from him. i called the anaheim processing center four times within the last hour, and encountered some extremely hostile and rude female employees, three of whom hung up the phone on me when i asked to speak to a supervisor. all three claimed that supervisors were not available to the public. the fourth woman who answered the phone also claimed that i could not speak to a supervisor, and that she would not be able to locate any package in the facility. when pressed to speak to a supervisor, she got angry and suggested that i file a complaint if i "had a problem." i then asked for her name. she said her name was cecilia romero before hanging up the phone on me. she too, like the prior three employees, had serious problems with the english language. it is useless filing complaints about postal service employees. the people processing the complaints are equally rude, unprofessional, and disrespectful. the postal service is a dysfunctional, corrupt, and rotten organization that leeches off the tax payers. the only solution is to make the case for a total shutdown of this monstrous bloodsucking vampire. send a message to your congressional representatives to let them know that this giant welfare child needs to be put out of business.
stop using the postal service!!!. use fedex, ups, dhl. they all do a much better job. the cost might be a bit higher with these carriers, but they do care about their reputations, and about customer satisfaction, and you will have peace of mind. i have used fedex countless times, and unlike the post office, they are able to track your package every step of the way. the post office cannot track your package in real time. they are not even capable of showing that your packaged has been scanned and received. they really do not have a tracking system, even though they make you pay for tracking. when you ship with them using tracking, you are only able to find out, days afterwards, that your package was delivered. but they do not have the capability to track your package hour by hour, day by day, like fedex, ups, dhl, and other carriers.
besides having to put up with rude, disrespectful, and unprofessional postal workers, some of whom are thieves, you also have to put up with a shipping system that loses your packages, and compromises the security of your valuables by dropping them outside of your house for other people to steal. the post of has lost its usefulness. it is now a giant leech, sucking the blood of the american tax payers, while inflicting psychological terror on a passive, naive, overly apathetic and partially complacent american society.
about three hours ago, i called the usps national phone number (800-275-8777) to see if someone could help. the automated system said i would be on hold for 25 to 30 minutes. i have been on hold now for 3 hours.....yes...you heard that right, three hours and eleven minutes.
it seems like i've just lost a brand new $950 iphone to the negligence of the united states postal service.
america the great has fallen..... read more
