This place really is the worst for service. There are better locations around town so if you're going to mail something, give this location a miss.
First, there's the lobby area. There are two self-service kiosks, great. If you wanna mail something, you can skip the line. The problem is (and I assume this is nation-wide so I'm not giving them a miss because of this) you can't get the media mail rates or any of the other cheaper postage options, you have to go up to the counter. Ugh. But flat rate and stuff like that, it's infinitely better to use the kiosk than wait in line. But oddly, they sealed off one of the slots to drop off mail, leaving only one for boxes. It says you can't put envelopes in there, but the envelope slot has been sealed off so uh...what, am I supposed to go outside and mail it? No. But the problem? People will see their box doesn't quite fit and shove it in there anyway. So before when it got jammed, there was another alternate if you were mailing something smaller. Now, whether you're mailing a postcard or a PS4, you can only use that one slot and once it's jammed, you're screwed. Now you gotta go inside and wait in line.
Why? There's no place inside the counter area to just drop off a box or anything else, you've got to wait there and either wait to be seen or hope someone will announce they'll accept stuff to be dropped off. Pretty annoying that dropping off a box with postage already on it could potentially take 15 minutes - and often does because the drop-off area in the lobby gets jammed, or will just get full.
Then there's the employees at the counter. One or two of them are nice, the rest are just awful. And if you don't have something you need with you and have to run out to the car and get it, or grab some form? To the end of the line with you! You might get one who will be "nice" and let you skip the line and come back to them, but you'll still have to wait behind someone else...pretty irritating since you've already had to wait in line once.
One time I got a notice on my door saying they "attempted" delivery (read: the guy just walked up to my house and put a notice on it because not once did I hear the doorbell ring or someone knock...anyway) and it would be available at the post office. So I grab the notice and head over to the post office...I get waved to go to some indeterminate place to check a computer (??) to see if it's in the post office or not. Isn't that their job? I'd already checked and the kiosks wouldn't help with that, so I was left wondering where exactly I was supposed to go. Those are the only "computers" that the customers can use, there's no self-service machine inside the counter area. This still baffles me to this day as even though I've been in there countless more times, I still have no idea where this computer was that I was supposed to use to check on my package's status. (It wasn't even any computer in general, as checking the tracking number on their website didn't tell me if it was back at the post office or out for delivery.) read more