I've continued to receive polite and efficient service here. Sometimes the facility's retail area is understaffed, but that seems to be a phenomena at most businesses. There's ample parking here, and I've never observed the parking lot to have been completely full. read more

US Post Office - Hickory Hill - banner hanging over lobby windows - Post Offices Near Me - Memphis, Tennessee

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What could improve? Every DMN thing needs to be improved. The customer service was horrible. Mail is never delivered. Everyone always has an attitude. read more

Mail people are not delivering my packages because of the weather but I'm getting all my uos packages

Have the worst postmen. They stuff packages that don't fit in a mailbox. The time used to stuff it in the mailbox they could have walked to the door. I am disabled and I have extreme difficulty stuffing the packages from my mailbox. They also, give you anyones mail. I wish they would improve. I know they are working long hours but they make ex exceptional wages. The package in picture was stuffed in mailbox. SMH read more

COURTNEY who was supposed to help me with my passport might have been one of the cruelest people I've ever met. Every single one of her responses was some kind of sassy remark or trying to belittle me. She was remarkably unhelpful and mean. She accused me of lying multiple times. She said I had to go to the bank to get cash and my total was $246.71. When I drove all the way to the bank and came back with exact change like she specified, the total was $290.80. She gaslit and argued with me me, telling me it had always been $290, costing me my time and effort and gas. I ended up canceling my passport because I mentally could not take speaking with her anymore. She didn't say goodbye or thank you, just yelled "next person". It was my first time trying to get a passport and I can't wait to find a different location. She had an AirPod in the whole time. She should not have this job. read more

Post Office Hickory Hill has Stopped delivering Sale Ads. I look forward to my sale ads, do now I can't get them delivered! No explanation given! read more

I went to the post office to tell them I wasn't receiving my mail anymore and they asked me if I moved and I said no. I've been receiving mail at my address since 2012 and never had a problem until 2023. I noticed that it took 4-6 weeks to get mail in my mailbox and now I'm not receiving any at all. I just want to know where is my mail going if I haven't forwarded it anywhere else . All my bill collectors are calling my cell telling me they're sending bill statements to my address. Something need to be done about this situation immediately. Who can I contact other than the local post office. I've already talked to a manager who works there. Please help!!! read more

Worst customer service in any of the PO branches we have been to in all the US. Rude is the standard.

Memphis USPS for me almost always goes through here. They lose every other package I have. Literally I'll get 1-2 then they'll lose one without fail. Today another package marked as delivered that was never delivered. They constantly screw my money up, and screw people's money up that I buy from and screw me up with not receiving what I paid for. A rare mistake is understandable, but it's so common here because folks in Memphis have no respect for their job or doing it right. They couldn't care less about the people/customers or their item(s) I've had one where I was home for a package I had to sign for, they just straight up didn't ring or knock and didn't leave any notice so I had to track my stuff down myself which took ages, I've had them lose so many packages it's just crazy how often they fail their jobs with me I am as easy to please as it gets but they just continue to lose my stuff. When you go there they are rude in this location and at Hacks and Winchester, all of them got attitude problems and come at you in a way that makes you get fired up when they go out of their way to disrespect you and talk to you like you're stupid all while being too lazy to ever help with issues you need assistance with. I literally go out of my way when I ship anything and drive all the way to Germantown just to make sure I don't have to deal with these fake petty pathetic people who refuse to have any respect for anyone cause as chill as I am I come in hot now because of the repeated disrespect from the reps of USPS. Most people are gonna be cool with you even if they are dealing with annoying situations like a lost package or something, but when you go out of your way to act buck for no reason at all especially in Memphis you are asking for someone to check that attitude. Learn how to act. read more

If I could give this embarrassment of an establishment 0 stars I would. Latoya M Jones needs to be fired immediately. Not only was my family treated with blatant disrespect and verbal degradation when we were redirected here for a passport appointment, but our information was turned in damaged creating a long and stressful process for receiving passports before our expected travel. To begin, we went to the Park USPS, however, the passport person called in sick that day. Our appointment was honored and redirected to the Hickory Hill USPS where upon arrival, Latoya M Jones treated our family in an awful manor even though we were doing what we were told. Latoya went on to complain that she wasn't told we were arriving for our appointment even though the employee at the Park USPS said she called to notify them. Even if Latoya didn't know about our appointment, why would it matter? She wasn't doing anything in the first place? After completing the appointment and disregarding the rude comments she made when we were trying to ask questions, we left with clarity at least knowing the information would be sent in accurately. Wrong. A few weeks later we received an email that the one passport that we had payed for with expedited service wasn't applicable because the passport photo was in damaged condition. And now this already enduring process has been very frustrating as I travel in less than two weeks and still remain without a passport because now the expedited service cannot be honored and the new passport photo we sent in is still being reviewed. Fire Latoya M Jones. This place is an embarrassment read more

It's like your bothering the employees because you come in to get service. They've added 2 new employees and these young ladies have to been trained by the employee Courtney that's been there. They have no customer service skills, only thing you get is May I help you... no thank you, no smile & don't bother asking them a question. This location has the rudest employees of them all. They have a disgusted look when they have customers come in like ugh, now I have to do my job smh. read more

The lady who do the passport is extremely rude . Her name is Courtney she need to be fired she not a person need to be working in customer service . I would never come back or recommend anyone to go there to get a passport or any type of service read more

Ghetto and rude ! it was my first time trying to get my kids passport & we asked a simple question & she looked so confused & answered with an attitude!she was already upset about it being 3 passports She needed to do! she should've stayed her long dirty nails ass home If she didnt feel like working.horrible customer service! read more

thank you for you service! great customer service! 01/16/2024 in bad condition they are open and delivering packages and mails! great courier team! thanks again read more

Stop in the local post office to pick up my packages and there was no attempt to locate or find the packages they didn't leave a notice on my door or in my mailbox like they told the sender so now I have to come back to this local post office and try to get them to locate my packages read more

I always have issues with packages being marked delivered but not delivered and some one is always home to receive them! It's sad this has happened several times and it is annoying!! read more

This is by far the worst postal service I have ever experienced. Everyone that I encountered (two people) were extremely rude. You would think that they were not in a customer service industry the way that they carried on. Both ladies were extremely snippy and not at all helpful. I am shocked that with such low ratings they have not been sent to an updated employee training. I know that this is not representative of all usps branches. After leaving this establishment I drove to another one in which the employees were not only helpful but friendly. Please take my advice and save your time and money by driving a little longer to a decent one. This place and employees are RIDICULOUS!!! read more

Amazon showed that USPS had delivered a package delivery attempt today at 12:05, yet the tracking details show that my package is ready for pickup at the post office at 10:05am. I was home and no package was left. I then checked USPS' system and it stated that the package is ready for pickup at the post office, supposedly after they made a delivery attempt at 12:05. Amazon's and USPS' information conflicts and what they are stating that there was a delivery attempt as I have checked my outside camera and no attempt was made at either of these times. It seems to me that they just didn't feel like they wanted to deliver a heavier package, which happened before (usually on a weekend when the weekend courier leaves it for the Monday courier out of laziness!). There have been so many issues in the past with this post office, there are too many to list. I wish I could opt out of any USPS business altogether! read more

This post office got the right mf one. I NEVER, in my plenty of years of experience, had to buy tape just to simply tape up my box to ship it out. As I expressed myself over the phone to whom I was speaking with, the lady checking someone else out wanted to fix her lips to say "people get mad a lot about having to buy tape & we never had any tape for free" and I stopped her happy a** right in the middle of her speech. You got the AUDACITY to talk slick like I'm not standing right here to hear you. How you gone ask if I wanted to speak to a supervisor about the tape & I said girl NAH I need you to do what you need to do which is check me out so I can go about my business. Then she fixed her lips to state "I'm going to get you a supervisor" and as soon as that supervisor showed up, I went in on her ass for making false ass claims about me! IF I WANT TO COMPLAIN OVER THE PHONE ABOUT BUYING TAPE I WILL COMPLAIN OVER THE FU**ING PHONE. Tf that gotta do with you? Check me tf out & leave me be fr & that's all she had to do. I swear y'all mfs don't want your job fr. USPS DO TF BETTER WITH WHO YOU HIRING. read more

I wish I had a choice of post offices to receive my deliveries. I received an email 4/17/23 that my package was delivered. I waited until 4/19/22 to call in to claim my package as undelivered. At that time, I was speaking with a supervisor who assured me she would work with the carrier after the weekend to re-deliver my package. That seemed odd to me, because I volunteered to pick up the package but the supervisor told me it would be delivered Monday. Fast forward to Monday, no package and no call back. I then called back & the supervisor told me at least 3 times to check my mailbox. After DAYS of speaking to both the supervisor and associates, no one had any recollection of speaking with me. Finally, I spoke to the mail carrier at the mail box and she told me the package had been lost! She gave me the number of another supervisor who would "help" me... after speaking to the supervisor for 30 mins, she assured me my package would be delivered. Needless to say, a month later and no package or assistance with filling a claim! This post office lost my package, refused to assist me or even refund my money for their mistake. I've never seen "customer service" this way. 0/10. read more

Horrible customer service from Ms. Tidwell, who is also the customer service rep. It was so ironic I had to just play with her and make fun of the situation it was so embarrassing. No help receiving a package from my own p.o. box, and no help even trying to assist in any way, shape or form. Bad attitude from the start. This is totally unacceptable! read more

It's rare to have a good experience at a post office, even rarer to almost enjoy it, but that's how I feel about this post office. I used this post office when I was mailing things out so I took trips here several times a week for several months over the course of 4 years.The employees here are usually friendly; I've only had a few rude employees, but they aren't regulars. If you come during lunch or after 4pm, there is always an incredibly long line, but it moves quickly. I don't think I've waited more than 20 minutes- which is pretty good for a busy post office. Another great thing about this post office is the automated machine in the lobby. Hardly anyone uses it, but it's so easy to skip the line and just use the machine. It gives clear, easy instructions and you're out in a few minutes! My only complaint with the machine is that it cannot weigh media mail or international mail. Unless you already know the exact amount of postage, you'll have to wait in the line. read more

Since March 2016, we have had delivery issues with our postal carrier delivering mail to our curbside mailbox. We live on a zero acre lot and have one parking spot on the street and one in the driveway. The week before Easter, my m-I-l and stepson were visiting with us for a week. My m-i-l had to park her car in my neighbors on-street spot during her visit, because there is no place else to park. One day during that visit, my m-i-l and I were leaving to go to lunch and the mail carrier drives up and stops the vehicle behind my car, blocking my driveway. I got out, intending to get the mail, and was met with hostility and an angry attitude about the vehicle parked on-street which prevented the mail carrier from driving past the mailbox. NOTE: The mail carrier can drive up to the mailbox, deliver the mail and then back up and go around the vehicle, but she refused. She told me that if the vehicle isn't moved then she won't deliver the mail to us. My husband and I compromised by scooting the on-street vehicle up by several feet to allow drive in and drive out access to the mailbox. While this is not optimal for us and requires that we move the vehicle several times a day, this was a good faith effort on our part to compromise. Yesterday, we had someone at our front door, ringing the doorbell several times. At 9:57 am. My husband went to the door and was greeted by an woman dressed in street wear, saying "whatcha gonna do?", while holding some mail in one hand. My husband looked past her and saw a mail truck parked in front of our neighbors house and deduced this must be a new mail carrier. She proceeded to inform him that she doesn't care what he has to do, but he needs to remove his vehicle from the vicinity of the curbside mailbox. That she was doing him a "favor" by hand-delivering the mail to his front door, "because I see you have a credit card in today's mail." After filing a complaint about the hostile and belligerent attitude from the mail carrier, and the threat that our mail won't be delivered, my husband received a phone call about 3 hours later from someone confirming receipt of the complaint and that it would be handled. When my husband called Hickory Hills post office this morning to discuss the complaint, he was told by a USPS supervisor that since the mail carrier is angry with us for filing a complaint, that we should not expect to receive our mail today. This matter will continue to be escalated until a reasonable solution is effected. If you have had similar problems with Hickory Hills post service, I encourage you to communicate your grievances as well so they can be addressed and resolved to your satisfaction. read more

Mail delivery with last postal guy in Southwinds neighborhood was descent. Now??? My packages have been thrown over the fence when my gate was closed. I've found them in the bushes. When I put a hold on the mail while we're out of town, it takes a week before they'll even bring my mail to the house. Right now, we have to go over there and get our mail because it should've been delivered last Monday. Today is Thursday. It's just pure laziness for a well-paying job. Total ingrates with no work ethic. And then folks wonder why. This is why!!! read more

Well I have ordered some boots from a small black owned business mind you the boots were a preorder and they were coming from overseas and that took 2 to 3 weeks to get back to the business for the person to inspect the boots and send me pictures of my boots and the person will ship them off to me with 2-day shipping and I get a notification to my phone for my tracking number and it says that my package was out for delivery on December 9, 2021 I Thought I was going to come home from school and see my package at my door but I didn't so I checked my tracking number again and it says that my package will be out for delivery on the 10th and when December 10th came I never gotten my package so I checked my tracking number once again and now it says that my package is awaiting delivery scan so I called up to the Post Office yesterday and the person who answered the phone said that it will be here by 10pm and when 10pm came around I never gotten my package. read more

This post office is the worst. The drivers deliver if they feel like it. They don't care. I have been waiting a few feet from the mailbox for an important package and they drove by with a pre filled out we couldn't deliver your package and stuck it in the box and bailed. They use any means necessary not to do their job. Very incompetent and rude. read more

*r a n t alert*!!!!!!!!!! where is the zero star option?! this post office is the f*cking devil!!! these folks are the most unhelpful, ghetto, ratchet, unprofessional people i've ever seen or dealt with in my life. these people hire any fucking body to deliver the mail. misdeliveries is the new trend in this area from this post office! they need to burn this place to the ground and start fresh out somewhere else... and apparently get an entire new team of people who can read and write and knows how to read house numbers. read more

This establishment is the most unprofessional business that I have seen in a long time. Had a carrier come to my home and ring the door bell at 9:57am saying to me, "so what are you gonna do" my first thought was who in the H**L! All this is because I was parked on my property and she could not get out of her truck to put the mail in the mailbox. The list goes on and on. If I could change post offices I would! read more

Employees are not helpful. Left work early waiting on certified mail only to not have it delivered at all. Then when I asked them to let me pick it up she said it wasn't an option and still couldn't give me a window of delivery when the drivers was still in the office to ask or atleast hold my letter. Did not even take into consideration that I was waiting or had to miss work 2 days in a row waiting on them read more

I have been calling this post office for an entre week to make appointment for a passport. The phone is off the hook from the time they open until the time they close. How sad. read more

This review is for the mail carrier in the Lowrance and Hacks Cross. September 1, 2017. First I will say that I have been living in this area for 5 years and the mail delivery service has been good with only occasional flaws, as leaving a package in my mailbox and leaving the door wide open. But today, I left mail to go out, included was a small package and 3 letters all stamped with adequate postage sitting at the front of the box. I stood in my window and watched, saw that the carrier did not take my mail stamped to go out. So I walked out immediately and saw that she had stopped at the house 1 house over from my house. I was able to catch her and give her the out going mail. CURIOUS, I asked her why she didn't take my out going mail. Her response was I thought it was mail from yesterday. I said, it was at the front of the box. She responded, you don't have a flag, so I am not going to stop. But she did stop to put mail in pushed my out going mail back and put mail in. She was not on the right side of my box, so that was made up about the or since she didn't see the flag she was not going to check for out going mail. I always use my mailbox to send out. I know there is no flag. But the previous mail carrier, if he stopped and saw out going mail he took it. If he didn't stop at my box then I waited a day to see if he stopped and took my out going mail. If he didn't and the mail needed to go out on that day, I would drive to the Hickory Ridge PO branch and put it in the mail. This person today instead of politely answering my question tried to give me a 1 sec course on mailbox flag. This was just a sign of laziness. I think she should have checked the mail instead of deciding the mail was from yesterday. The mail was put in the box yesterday to go out. But, I assumed that since I didn't have mail yesterday, no stop. However, the new carrier did stop today. Hope this newperson is not permanent. read more

Their very poor manners and phone etiquette are very very below par. They are incredibly rude and scoff at any question you ask. Having good customer service skills and being kind to people are not something these carries and desk attendants are asked to do. Both occurrences I have had with them I have left feeling defeated and like I wasted their time. I called my Post Office back home in Colorado to get information on my package to find out that Hickory Hill LIED...blatantly lied! I understand this time of year is busy, I understand that you are under paid and over worked (my mother is a mail carrier). But you are not entitled to being rude and demeaning. You are not entitled to belittling me because I asked if I could get some help tracking down a package. You are not entitled to making me feel bad that my mother sent me a package for Christmas. If you are a customer I would recommend that you spend a little extra time driving and avoid this location. The Post Master and their employees have failed miserably at being decent human beings or professionals in the work force. read more

the employees there are pitaful they seem like they are so mistreated.. i get sad going there and they move VERY SLOW . it doesn't matter how long the line is there is no concern .. seems they get slower so people will just leave and they wont have to wait on them.. i have just this year since moving had to start going over here to to pick up packages about once a month ... i dont know if i should feel sorry for the people cause they are mistreated or are they just being misserable and lazy on their own.. just my opinion i hate being so negative but thats what i see here read more

Was told my package wasn't delivered because "we aren't suppose to deliver to the 3rd floor because it waste time walking up the stairs" and i was would have to come pick it up at the office. I know you might be thinking "well this package probably weighs a lot" well you would be wrong it weighed less then a pound. It is just an excuse made by a very lazy government worker that doesn't want to actually do what they are paid for. read more

I can relate to you Angela C. I have had two packages to become lost within a month. Each time i tried to contact them, they tell me that it isn't there and they don't know where it is. I asked the supervisor to hold all of my packages and i would just pick them up from there... they still continue to deliver them and i never receive it. You may want to contact the Post Office Inspection Service and file a complaint. read more

I visit this post office at least two to three times a month. I still use regular mail to pay many of my bills and to mail items and letters to friends and family members out of town. I mailed my divorce papers back on 6/6/2013 in the regular mail as it was sent to me, in a pre-postaged already addressed envelop sent by my attorney's office. I walked this envelop in to the inside mail drop off thinking it would be safe. This envelop has yet to show up at my attorney's office or at the local post office in Jackson, TN near my atorney's office. I went to the Hickory Hill branch seeking help to locate my envelop and was told they could not help me. I talked to two post office personnell and was basically told I can't find a package lost in the regular mail. I asked was it possible it got drop behind something or sent to the wrong place and could they take a description of the envelop and the information on it and look for it they refused to help me at all, I was given a 1800 number to called that required me to have a package number. I guess the use of regular mail or even the post office is not safe anymore nor do they care about their cutomers. I never had people act so nonchalant about a problem or bad experience with the service they provide. read more

I absolutely hate dealing with the Hickory Hood post office location. They are really a joke and are not proficient when offering delivery of the mail or packages that require signature. It is my opinion they are too lazy to come to the door and get a signature so they return your pkg to the post office so that you can have the awful experience of coming to pick your package up. This has happened to me on numerous occassions..It doesn't matter that you call and complain to the supervisor of that branch because she is of no help ever...Unfortunately I have to get my medication through the mail and I have asked that they request my signature because often my mail is delivered to the wrong address. I also think that FedEx will get increased complaints because of the smartpost service they emplore the post office to deliver...It is surely a shame that service is consistently unacceptable. Today it was raining and I guess since I don't sit with my front door open (how dangerous is that) they just assume I am not home and does not deliver my package. This is such an inconvenience for me. I put a notice back in the mail and asked for redelivery of a package and to date I have not received that package yet...I say it again, I hate dealing with the Hickory Hood post office and their staff. read more

This post office is an absolute joke. I cringe and bite my lip at the when I have to use this location. They normally only have two people working with long lines and a complacency that staggers the imagination. They have one speed slow, and if you don't like it today you won't like it tomorrow. When insisting on tracking for media mail, the lady at hickory hill location insist on you filling out the address, city, state and town on the tracking receipt when you are the only one keeping the receipt (for customer information) and all you need is the name for your convenience. Seriously, you could train a monkey to operate more efficiently than " those people" at that particular location. Talk about your job security and milking a clock!!!!!!!! If you want a GREAT location try the one in Marion, Arkansas for a pleasant experience instead of the nightmare going on in Hickory Hill. They will truly make you proud! read more