There's always a line of people at any UPS location. But it doesn't last long. The employees are fast and Helpful. It's way better than a visit to the post office. read more

Folks real deal lied about me returning the items. I literally put everything in there I swear to God. Folks took that money out my account and it pissed me off. Folks got everything and once I got the product and did research on how to use it, I didn't know wha to do. Y'all out here stealing folks money Kuh read more

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Any time, I come into the store, I am always get a friendly greeting. I NEVER have to wait very long for the good service I receive. It is a pleasure to go to this UPS store. read more

Terri was so wonderful....it is nice to have a helpful & smiling face greet & assist at the store

This was the only UPS store in my area that was open. The person working was kool. I could tell he was having a bad day but he treated me good. read more

The worst customer service I have EVER encountered.......... For years now at this location the same manager . Employees turn their backs and ignore customers. The customers line up and no speaks to any customers. They are so rude . What is wrong that UPS doesn't change the personnel ? ?!?!?! I never leave reviews but this is horrible . If you can go anywhere else do it . read more

The friendly caring service , along with their true expertise and advice is just outstanding!!! It is actually a pleasure to do business there. read more

Very lazy with poor customer service and discrimination. They have zero respect towards customers. They show respect of person type of service and the store stinks and is badly kept. The management refused to assist me for no reason whatsoever and corporate should consider firing these employees. They lied and said my email with my label didn't come through when he said it was sent to spam. It can't be two things. I asked for the manager and he said why. This place is terrible. I have disabilities and it is extremely painful for me to stand up for long periods and I was very patient and polite. I don't get the same in return. He demanded I take a screenshot when it wasn't going to come out right. I have done that before and it won't come out right nor fit the box. The level of unprofessionalism is unreal and I'm a corporate account holder. They make UPS look very bad. read more

This UPS store is the best in the Memphis area. The service that I have experienced here multiple times was excellent. I have a small business and I would recommend using this store because they do care about their customers. read more

I have always gotten polite, excellent service at this UPS store. The facility is clean and pleasant and all the people who work there have been very nice and efficient. read more

I had a great experience today! One stop Shopping. Everyone super helpful. The most efficient place. read more

I agree with the posts about the owner/manger. He doesn't go out of his way to be helpful. As an amazon return station, I expect more. All in all it was a disappointing experience over two days of trying to resolve a printing problem. I am new in town and my printer at home won't connect so I couldn't print my return label. The only port to connect your own computer in this store for priting was broken so I couldn't print the return label from my phone. He could have helped on his own computer but he wouldn't. Sure he didn't have to but he could have. Disappointing. read more

Customer service is definitely lacking at this location. Staff members aren't friendly at all. I've been there a few times to drop off some packages and it's always the same. Staff appear to be bothered to help you. Plus they do not like to give receipts for dropped off packages. If I request a receipt I am entitled to one, regardless if the tracking number is the same as the printed label. I like having the receipt because it states the time the package was dropped off. I definitely have to find another ups store to use. read more

Germantown, TN - Exeter Rd Location. Please look at the google reviews about the owner. It's ridiculous! The older black man/manager/owner-Thermon working today Sun, Oct 18, 2020 is the rudest UPS representative I have encountered. I will never visit this store again. The issue is the current young generation have no substance to pull from because the older generation like this man are lacking in customer service and overall kindness. UPS please hire people who have characteristics of the culture you're trying to facilitate!! read more

Agree with the other reviews concerning customer service. Thermon seemed bothered to help with my return of Direct TV receiver...even though it was as easy as scanning and sending, with no other interaction required. He got on to my 2-yr old for touching the packing peanuts...saying "Hey, we have to sell that product, girl!" Honestly...packing peanuts...wow. First negative review I have ever written, but thought it is well deserved. read more

I went in here and got charged to drop off packages which has never happened to me before but I paid and left. I found out later that's not the case. He charged me about 9 bucks for three packages that I left there. Have heard similar stories from others and won't be back. Update: DUDE why do you offer printing services if you won't print for people? You would make more money if you would be more accommodating to the community. Bad business. Don't go here. read more

Everyone here has always been welcoming, friendly, and accurate with processing orders etc. I go out of my way to bring my packages here. Thermon is the best manager! I highly recommend this location! read more

Because of my job, I have had UPS mailboxes in several cities. This store in Germantown, Tennessee, which is run by Thurmon, offers the best customer service I've ever experienced. Over the past four years, Thurmon and his staff have anticipated our needs and been polite and professional. A stop in the store is always a pleasant experience. read more

Thermon the manager is probably the worst person to deal with customers on a daily basis. He is very rude and disrespectful. Definitely don't waste your time with the Big T read more

I have been to a couple of UPS stores around town and this one, hands down, was the worst customer service experience ever. Probably the worst customer service experience I've had in Memphis in quite some time. I was returning a Uverse receiver box, which I thought would be super easy, and it was. When I walked into the store they gentleman working asked how he could help me. My response, exactly, was "I just need to drop off my Uverse receive and get a receipt." He proceeds to explain (in a VERY condescending manner) that it is more than just "dropping off and getting a receipt". Okay, I'm fine with that. But don't talk to me like I'm an idiot. No eye contact from him while he is asking my personal info, no small talk and no thank you when I left. Just be nice people...or get another job....that's all! read more

I have been using this store for 11 years. Thurmond has sent giant camp trunks, breakable Christmas gifts, and everything in between for me. He's so sweet, knows my kids by name and always makes my visit easy and quick. He's a treasure to our community and an example of what a small business owner should be! read more

This is the best UPS store in Memphis! Thermon couldn't be nicer, everyone who knows him knows that! Customer service is excellent!! He has never been rude or disrespectful to me. And the guys working with him are excellent too! read more

Incredible rude people here. Only reason i ever go here is to send amazon prime items back. Please amazon, find another close ups store.

Do not get your passport photos done here. The post office wouldn't even accept them and I had to have them retaken at the post office. Luckily when I went back here they gave me a refund. read more

I rarely write review, but I see this one as a public service. Today an employee by the name of Thomasen greeted me with a series of condescending comments and after I set up my screen directly on the desk in front of him to scan QR codes, he scanned one item, then refused to budge his arm even slightly to meet the codes for the others. He then refused to return all my items and told me to go to another store. I already looked at his name tag, but still asked him "What is your name?" After which he covered his name tag with his hand, quickly unfastened it, and shoved it into his pocket. He walked into the back of the store, apparently he was the only one manning the place. Then he told me to leave the store and threatened to call the police on me. I wish the police had come to see how absurd he was behaving. Fortunately there is another UPS store with a great staff near the target on Poplar. I'll be going there from now on. But seriously avoid going here. Who wants to experience this insanity while taking care of a routine errand? read more

I will never be back here again. I have been to UPS stores in the past and most of them are okay. This one however has some of the worst customer service I have ever seen. First, I had checked the hours due to the fact that I was on a tight schedule that day and had a lot of appointments I needed to take care of. I arrived 5 minutes before opening and waited...and waited....and waited. More than 10 minutes after they were scheduled to open the employee came in from the back of the store and started his preparation to open. Let me get this straight, you're late showing up, and then you take your time actually opening. When he finally did unlock the door, he did just that, no more. Even though there were three customers waiting he unlocked the doors and then turned around and walked back through the other doors into the shop without even thinking about actually holding the door for the customers holding packages. Upon entering he did not great anyone and when the young lady I held the door open for went in and told him all she had to do was to drop off, he pointed to the counter and just said "leave it there." A little politeness goes a long way and there is none of it here. read more

We dropped by this location today to have some documents notarized for the closing on our home. Both gentlemen were polite and professional in their assistance. Will be going back for any other needs. read more

I've been going to the UPS on Exeter for years. I have always found Thurmon and his staff to be friendly, professional, and knowledgeable. My items are always packed carefully; nothing has ever arrived broken. Items have always arrived to their destination on time. If I've ever needed help with anything, Thurmon is on top of it and contacts me immediately with any news. Recently, we moved about 13 miles away and I still drive to this location to ship my items. When something works, why change? read more

I'm not sure why people are giving such bad reviews. I had three packages to mail (2 with prepaid labels on used boxes) as well as one that I needed to buy a shipping label for. I had already packed up my things and had the address ready. I had so much to carry that as soon as one of the employees saw me, he came to help me carry stuff. Everything went really fast and smooth and the employee was very respectful and kind. read more

Had to return an order to Amazon for the first time today. Printed a FREE shipping label on Amazon, taped it over the Original label, taped up the Box, and brought it to the UPS Store off Exeter in Germantown, TN. Easy! My SECOND experience Shipping with this UPS Store and they have been WONDERFUL both times. A PERFECT experience with POLITE Professional Service. THANK YOU! read more

I had a problem with one of my returns to an online store (starts with A ends with N and has a Z in it.... ;). Thermon was on his A game today!! He and Tye helped this little damsel in distress by rocking out a quick solution for me! Gentlemen really do still exist! Thanks to both of you for making my day better and helping me out!! It's appreciated! read more

I Had A Terrific Experience, Greeted As Soon As I Walked In. Wasn't Sure How To Send. My Packages Arrived Next Day In LA....Highly Recommend A++++++++ Thank You Big T. & Lil T. :) Merry Christmas !!! read more

This place has the worst customer service I've ever encountered at a UPS store. The employees were rude and made no attempt to solve my problem and were extremely rude when I asked questions. read more

I have used this store to drop off packages on multiple occasions because it is located near my office. I have never been impressed with their customer service - it is always a bother to the man who is working there to actually accept a package. Receipts are never offered, and if you request one, expect to receive some attitude with your receipt. After my experience today I will never be back. I put my phone on speaker because I was attempting to have a UPS label emailed directly to this store - the gentleman told me to take my phone off speaker and that I needed to print the label and come back. This is surprising since their store advertises that they do "printing and shipping". The attitude the employee here has is one of the worst I've seen in the Memphis area. It's worth driving a little further to avoid this store. read more

Never again! Was told it would be around $100 to ship some dishes that would be insured for $100. My friend and I both understood total cost would be around $100 - no other costs were mentioned at all. Not once. Imagine my surprise when I looked at the receipt later after I left (which was covered up by 2 large shipment receipts - so only my signature showed) and total was $236.78!! Totally misrepresented price - what a scam! Shippers beware!! read more